Installing software is happen and reboot nearly one day after system recovery.

HP installing software is happen and reboot nearly one day after system recovery.
I have done the recovery for my lap
1)After recovery done system get reboot and hp software installation menu has came.
2)HP software get installed , and then rebooot.
3)This HP software installation menu is come and reboot the pc and again it come. it doesn't finish
this is running more than 24 hrs.
4)please guide to resolve the issue.
System Model: HP Pavilion dv5 Notebook PC
Operating system: Windows Vista Home Premium
Please use the link to download the video of my problem, which used understand the issue:
https://www.dropbox.com/s/bf7e08lmdrn32t1/HPSoftwareInstall-1.rar
https://www.dropbox.com/s/4k4rug8pvs3w6qu/HPSoftwareInstall-2.rar

Satellite C75D-A7370
ordered recovery media from Toshiba and installed it. .... I tried to call Toshiba support, but because I am outside my warranty, I was told I would be charged for support.
It is running Windows 8..even though it is supposed to be on 8.1 (according to the sticker on the bottom of the laptop).
The product key is buried in the hardware.
According to the spec above, the original model shipped with Windows 8 and needed to be upgraded. My guess is that they later shipped the same model with Windows 8.1.
It appears Toshiba shipped the wrong recovery media.
Explain that when you call.

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Thread 8:
0   libsystem_kernel.dylib         0x00007fff9219f4de mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff9219e64f mach_msg + 55
2   com.apple.CoreFoundation       0x00007fff97717b34 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation       0x00007fff97716ffb __CFRunLoopRun + 1371
4   com.apple.CoreFoundation       0x00007fff97716858 CFRunLoopRunSpecific + 296
5   com.apple.AppKit               0x00007fff8e85533b _NSEventThread + 137
6   libsystem_pthread.dylib       0x00007fff974c1268 _pthread_body + 131
7   libsystem_pthread.dylib       0x00007fff974c11e5 _pthread_start + 176
8   libsystem_pthread.dylib       0x00007fff974bf41d thread_start + 13
Thread 9:: cr_scratch
0   libsystem_kernel.dylib         0x00007fff921a4136 __psynch_cvwait + 10
1   com.adobe.CameraRaw           0x000000012122478b 0x120c28000 + 6277003
2   com.adobe.CameraRaw           0x00000001211ad48b 0x120c28000 + 5788811
3   com.adobe.CameraRaw           0x0000000120fad001 0x120c28000 + 3690497
4   libsystem_pthread.dylib       0x00007fff974c1268 _pthread_body + 131
5   libsystem_pthread.dylib       0x00007fff974c11e5 _pthread_start + 176
6   libsystem_pthread.dylib       0x00007fff974bf41d thread_start + 13
Thread 10:
0   libsystem_kernel.dylib         0x00007fff9219f4de mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff9219e64f mach_msg + 55
2   com.apple.CoreFoundation       0x00007fff97717b34 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation       0x00007fff97716ffb __CFRunLoopRun + 1371
4   com.apple.CoreFoundation       0x00007fff97716858 CFRunLoopRunSpecific + 296
5   com.apple.CoreFoundation       0x00007fff977ccef1 CFRunLoopRun + 97
6   com.adobe.ols.library         0x00000001235ebc86 OLSHTTPTransaction::Execute() + 4166
7   com.adobe.ols.library         0x00000001236174f9 OLSServiceTask::PerformMessageExchangeServerPOST(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&) + 1849
8   com.adobe.ols.library         0x000000012360958a OLSServiceTask::PerformMessageExchangeServer(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&) + 1834
9   com.adobe.ols.library         0x000000012361626c OLSServiceTask::ProcessUnhandledMessageList(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSMessageOrigin) + 1804
10 com.adobe.ols.library         0x00000001235c885c OLSClientSession::ProcessUnhandledMessageList(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSMessageOrigin) + 124
11 com.adobe.ols.library         0x00000001235c6921 OLSClientSession::ProcessMessageList(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSMessageOrigin) + 2593
12 com.adobe.ols.library         0x0000000123608d3a OLSServiceTask::ExecuteStateMessageExchangeServer() + 426
13 com.adobe.ols.library         0x00000001236010cc OLSServiceTask::ExecuteInternal() + 1196
14 com.adobe.ols.library         0x000000012361b22e OLSTask::Execute() + 350
15 com.adobe.ols.library         0x000000012361c874 OLSWorkerThreadTaskManager::ProcessTasks(OLSTaskThread*) + 1300
16 com.adobe.ols.library         0x000000012361b454 OLSTaskThread::Run() + 36
17 com.adobe.ols.library         0x000000012363fd88 OLSThread::ThreadProc(void*) + 54
18 com.apple.CoreServices.CarbonCore 0x00007fff9c7108dc PrivateMPEntryPoint + 58
19 libsystem_pthread.dylib       0x00007fff974c1268 _pthread_body + 131
20 libsystem_pthread.dylib       0x00007fff974c11e5 _pthread_start + 176
21 libsystem_pthread.dylib       0x00007fff974bf41d thread_start + 13
Thread 11:
0   libsystem_kernel.dylib         0x00007fff921a475a __sigwait + 10
1   com.adobe.ElementsOrganizer13 0x000000010dce1a84 0x10cc7e000 + 17185412
2   com.adobe.ElementsOrganizer13 0x000000010dce5d15 0x10cc7e000 + 17202453
3   libsystem_pthread.dylib       0x00007fff974c1268 _pthread_body + 131
4   libsystem_pthread.dylib       0x00007fff974c11e5 _pthread_start + 176
5   libsystem_pthread.dylib       0x00007fff974bf41d thread_start + 13
Thread 12:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib         0x00007fff9219f4de mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff9219e64f mach_msg + 55
2   com.apple.CoreFoundation       0x00007fff97717b34 __CFRunLoopServiceMachPort + 212
3   com.apple.CoreFoundation       0x00007fff97716ffb __CFRunLoopRun + 1371
4   com.apple.CoreFoundation       0x00007fff97716858 CFRunLoopRunSpecific + 296
5   com.apple.CFNetwork           0x00007fff8fcfac80 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6   com.apple.Foundation           0x00007fff90df190a __NSThread__main__ + 1345
7   libsystem_pthread.dylib       0x00007fff974c1268 _pthread_body + 131
8   libsystem_pthread.dylib       0x00007fff974c11e5 _pthread_start + 176
9   libsystem_pthread.dylib       0x00007fff974bf41d thread_start + 13
Thread 13:: com.apple.CFSocket.private
0   libsystem_kernel.dylib         0x00007fff921a43fa __select + 10
1   libsystem_pthread.dylib       0x00007fff974c1268 _pthread_body + 131
2   libsystem_pthread.dylib       0x00007fff974c11e5 _pthread_start + 176
3   libsystem_pthread.dylib       0x00007fff974bf41d thread_start + 13
Thread 14:
0   libsystem_kernel.dylib         0x00007fff921a4136 __psynch_cvwait + 10
1   com.adobe.ElementsOrganizer13 0x000000010dce02fd 0x10cc7e000 + 17179389
2   com.adobe.ElementsOrganizer13 0x000000010cd34e19 0x10cc7e000 + 749081
3   com.adobe.ElementsOrganizer13 0x000000010dce5d15 0x10cc7e000 + 17202453
4   libsystem_pthread.dylib       0x00007fff974c1268 _pthread_body + 131
5   libsystem_pthread.dylib       0x00007fff974c11e5 _pthread_start + 176
6   libsystem_pthread.dylib       0x00007fff974bf41d thread_start + 13
Thread 15:
0   libsystem_kernel.dylib         0x00007fff921a4136 __psynch_cvwait + 10
1   com.adobe.ElementsOrganizer13 0x000000010dce02fd 0x10cc7e000 + 17179389
2   com.adobe.ElementsOrganizer13 0x000000010cd34e19 0x10cc7e000 + 749081
3   com.adobe.ElementsOrganizer13 0x000000010dce5d15 0x10cc7e000 + 17202453
4   libsystem_pthread.dylib       0x00007fff974c1268 _pthread_body + 131
5   libsystem_pthread.dylib       0x00007fff974c11e5 _pthread_start + 176
6   libsystem_pthread.dylib       0x00007fff974bf41d thread_start + 13
Thread 16:: JavaScriptCore::BlockFree
0   libsystem_kernel.dylib         0x00007fff921a4136 __psynch_cvwait + 10
1   libc++.1.dylib                 0x00007fff8fb2ad2e std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 126
2   com.apple.JavaScriptCore       0x00007fff99593aaa JSC::BlockAllocator::waitForDuration(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >) + 170
3   com.apple.JavaScriptCore       0x00007fff993828f4 JSC::BlockAllocator::blockFreeingThreadMain() + 84
4   com.apple.JavaScriptCore       0x00007fff9937814f WTF::wtfThreadEntryPoint(void*) + 15
5   libsystem_pthread.dylib       0x00007fff974c1268 _pthread_body + 131
6   libsystem_pthread.dylib       0x00007fff974c11e5 _pthread_start + 176
7   libsystem_pthread.dylib       0x00007fff974bf41d thread_start + 13
Thread 17:: JavaScriptCore::Marking
0   libsystem_kernel.dylib         0x00007fff921a4136 __psynch_cvwait + 10
1   libc++.1.dylib                 0x00007fff8fb2ac95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2   com.apple.JavaScriptCore       0x00007fff99382f1b JSC::GCThread::waitForNextPhase() + 171
3   com.apple.JavaScriptCore       0x00007fff99382d78 JSC::GCThread::gcThreadMain() + 88
4   com.apple.JavaScriptCore       0x00007fff9937814f WTF::wtfThreadEntryPoint(void*) + 15
5   libsystem_pthread.dylib       0x00007fff974c1268 _pthread_body + 131
6   libsystem_pthread.dylib       0x00007fff974c11e5 _pthread_start + 176
7   libsystem_pthread.dylib       0x00007fff974bf41d thread_start + 13
Thread 18:: JavaScriptCore::Marking
0   libsystem_kernel.dylib         0x00007fff921a4136 __psynch_cvwait + 10
1   libc++.1.dylib                 0x00007fff8fb2ac95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2   com.apple.JavaScriptCore       0x00007fff99382f1b JSC::GCThread::waitForNextPhase() + 171
3   com.apple.JavaScriptCore       0x00007fff99382d78 JSC::GCThread::gcThreadMain() + 88
4   com.apple.JavaScriptCore       0x00007fff9937814f WTF::wtfThreadEntryPoint(void*) + 15
5   libsystem_pthread.dylib       0x00007fff974c1268 _pthread_body + 131
6   libsystem_pthread.dylib       0x00007fff974c11e5 _pthread_start + 176
7   libsystem_pthread.dylib       0x00007fff974bf41d thread_start + 13
Thread 19:: JavaScriptCore::Marking
0   libsystem_kernel.dylib         0x00007fff921a4136 __psynch_cvwait + 10
1   libc++.1.dylib                 0x00007fff8fb2ac95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2   com.apple.JavaScriptCore       0x00007fff99382f1b JSC::GCThread::waitForNextPhase() + 171
3   com.apple.JavaScriptCore       0x00007fff99382d78 JSC::GCThread::gcThreadMain() + 88
4   com.apple.JavaScriptCore       0x00007fff9937814f WTF::wtfThreadEntryPoint(void*) + 15
5   libsystem_pthread.dylib       0x00007fff974c1268 _pthread_body + 131
6   libsystem_pthread.dylib       0x00007fff974c11e5 _pthread_start + 176
7   libsystem_pthread.dylib       0x00007fff974bf41d thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000000000000b0 rbx: 0x00006080000b4460 rcx: 0x00007fff52f7da08 rdx: 0x00007fff52f7d8c0
rdi: 0x00006080001d31a0 rsi: 0x0000000000000000 rbp: 0x00007fff52f7d860 rsp: 0x00007fff52f7d830
   r8: 0x00007fff52f7d9d8   r9: 0x00007fff52f7d9a0 r10: 0x0000000000000000 r11: 0x0000000110825b90
r12: 0x00007fff52f7d9a0 r13: 0x00007fff52f7e0e8 r14: 0x00007fff52f7d8c0 r15: 0x00006080000b4460
rip: 0x0000000110825ba6 rfl: 0x0000000000010206 cr2: 0x0000000000000000
Logical CPU:     1
Error Code:      0x00000004
Trap Number:     14

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This question was solved.
View Solution.

Hi cberistain,
Follow the steps below, and let me know what happens?
Step one: Clear temp directory
Type %temp% in the run or search for programs and files field
Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
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I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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Contact Apple. If you're able to do this, you'll need to contact them anyway.
(109384)

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