Installing the download of Premier Elements 13

Question

Hi.  Maybe someone can help me.  I just downloaded the trial version of Premier Elements (64).  Running it, it first says preparing files - the bar runs off to the right and then... Well that's it, it goes no further and eventually Windows (8.1) reports 'Not responding'.  I have tried it a number of times with the exact same result...I even have left it for almost an hour to see if just maybe...nothing.  Is the downloaded file corrupt?  I don't exactly want to down load another 1.8gigs (I am not exactly on the fastest connection in the world, and it takes a number of hours for me to down load a file this size) just to find out the same problem.  Please any help will be good...Thanks

Answer 1

reset your preferences -
acrobat:  http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w .html
adobe media encoder: https://forums.adobe.com/thread/1713540
after effects:  http://helpx.adobe.com/after-effects/using/preferences.html
dreamweaver:  https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
flash:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
illustrator:  http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign:  https://forums.adobe.com/thread/526990
lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
photoshop:  https://forums.adobe.com/thread/375776
photoshop elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html,  http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
premiere elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
if that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall