Installing the trial

Right, I've downloaded the trial and the folder has appeared.
I double-click on 'Setup' and the permission thing comes up,
'continue' etc. But then nothing happens. The window comes up like
it's about to start and then it disappears. Anyone know what's
going on?

Can anyone help please?

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Installed the trial version on my Mac, yet there is no icon or app on my computer? What am I doing wrong?

Installed the trial version on my Mac, yet there is no icon or app on my computer? What am I doing wrong?

Barb,
Thank you for the quick reply…. I did do the install and it came back with “Installed Successfully” but nothing on my desk top?

I cannot install the trial version of Adobe Muse as it just keeps showing the thinking icon in the Apps section of Creative Cloud. I am using OS X Yosemite 10.10.1 system on a Mac Pro

I cannot install the trial version of Adobe Muse as it just keeps showing the thinking icon in the Apps section of Creative Cloud. I am using OS X Yosemite 10.10.1 system on a Mac Pro

An Duine please see Creative Cloud Help | Creative Cloud for desktop for information on how to resolve the current error.

I recently installed the trial version of Adobe XI and the trial period ended, so I wanted to revert back to the version I already had. I did not see any uninstall feature and my old version was apparently replaced by the trial version. I cannot re-instal

I recently installed the trial version of Adobe XI and the trial period ended, so I wanted to revert back to the version I already had. I did not see any uninstall feature and my old version was apparently replaced by the trial version. I cannot re-install a previous version b/c I need both a product Id (GOd only knows where that is now) and a way to uninstall the trial. Any ideas?

When you installed the trial, there should have been an option to have ignored your current installation and leave it. Apparently you skipped that case. To uninstall the trial (in Windows) go to Control Panel>Programs & Features and select the Acrobat XI and choose uninstall. After the uninstall run http://labs.adobe.com/downloads/acrobatcleaner.html to clean up your system. HOWEVER, if you see your old Acrobat in that window, do not run the cleaner, but do a repair on the old version.
You did not mention the old version you had. You might try from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. As for the S/N, you should have register and if so you can get it from Adobe. The instructions are at http://helpx.adobe.com/x-productkb/global/find-serial-number.html#adobeproductdownload.
Be sure to backup any download of the old installer and the S/N to CD or backup HD for future use. They will not likely continue to be available.

I cannot install the trial version of Adobe Muse

I cannot install the trial version of Adobe Muse. When I am in the Apps section of Creative Cloud it just shows the thinking animated icon.

Hi Alistair,
Can you please elaborate on the issue or help us with a screenshot?
Please check your firewall settings or try the following steps :
Rename the opm.db file.
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
Regards,
Akshay

I already have bought Photoshop Element13; I already installed the trial version of Photoshop Premier 13. Question: How much would it cost to buy Premier 13?

I already have bought Photoshop Element13; I already installed the trial version of Photoshop Premier 13. Question: How much would it cost to buy Premier 13?

Rochar
This is not Adobe. Rather user to user.
What did you do....purchase an online download of Photoshop Elements 13 from Adobe. Are you within 30 days of the date of that purchase?
In that case, please direct this question to Adobe Chat Orders to sort out the details of the purchasing situation and what you would like to do. Consider
clicking on the following link for Adobe Chat Panel Orders...
Contact Customer Care
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the link does not hold its set, you will need to navigate to the Chat Panel using the above titles as guides.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

I am BEYOND ANGRY with installing the trial of Adobe Download Assistant so that I can THEN DOWNLOAD MY ELEMENTS 12!!!!!!!!!!!!!!!!!!

This is so rediculous I have tried to install the trial version of elements 12 so that I can install the full version I purchased, I have tried to intall the download assistant over 6 times today; it WILL NOT MOVE ANY FURTHER THAN THE BAR fully loaded and says its downloaded!!!!!!!!!! wont do anything else? How the hell can I install anything if it wont freaking move????? I have a PC windows 7; I have every element required for this software I purchased several weeks ago from Amazon. I am a photographer, not a technical support person, I dont care HOW IT WORKS? I JUST NEED IT TO WORK!!!!!! I am so pissed off because I have wasted so many hours on this; talked to technical support 3 times today and was disconnected 3 times PERFECT!!!!!!! PISSED OFF PATTI (at ADOBE)

If you are having trouble with the download assistant you can try going without it by downloading thru the site linked below. In case there is some misunderstanding, you do not have to install anything more than the trial version. You use your serial number from the purchase to convert the trial to full usage.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 12: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

I am trying to install the trial version of Acrobat but the file AdobeDownloadAssistant.exe will not run -it gives an unnumbered error that the file is not configured correctly. "This application cannot be installed...Please contact the application author

I can't install the trial version of Adobe Acrobat because the AdobeDownloadAssistant.exe will not run. I get this error:
"This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
I completed the trial questionnaire & all seemed well. Can anyone help?

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I received photoshop elements 11 as a gift 2 years ago. I am fearful that I have lost the serial number. I have the box and the sleeve but neither have a serial number. I have installed the trial version, but hope I can add a serial number. Any suggestion

I received photoshop elements 11 as a gift 2 years ago. I am fearful that I have lost the serial number. I have the box and the sleeve but neither have a serial number. I have installed the trial version, but hope I can add a serial number. Any suggestions?

If you never bought the product then you cannot get the serial number.

When I try installing the trial, I get this error message

I need help, I can't install the trial. This is the error message every time
Exit Code: 7 Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW012, DW050 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 38 error(s), 0 warning(s) ----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 ----------- ERROR: DW012: Cannot load library 'C:\Users\Owner\AppData\Local\Adobe\OOBE\PDApp\DECore\DE6\resources\libraries\ARKEngine.dll' - File not found. ERROR: DW012: Invalid library file C:\Users\Owner\AppData\Local\Adobe\OOBE\PDApp\DECore\DE6\resources\libraries\ARKEngine.dll. Cannot get ARKEngineDoPayloadOperation API ----------- Payload: {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0 ----------- ERROR: DW012: Cannot load library 'C:\Users\Owner\AppData\Local\Adobe\OOBE\PDApp\DECore\DE6\resources\libraries\ARKEngine.dll' - File not found. ERROR: DW012: Invalid library file C:\Users\Owner\AppData\Local\Adobe\OOBE\PDApp\DECore\DE6\resources\libraries\ARKEngine.dll. Cannot get ARKEngineDoPayloadOperation API ----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 ----------- ERROR: DW012: Cannot load library 'C:\Users\Owner\AppData\Local\Adobe\OOBE\PDApp\DECore\DE6\resources\libraries\ARKEngine.dll' - File not found. ERROR: DW012: Invalid library file C:\Users\Owner\AppData\Local\Adobe\OOBE\PDApp\DECore\DE6\resources\libraries\ARKEngine.dll. Cannot get ARKEngineDoPayloadOperation API ERROR: DW050: The following payload errors were found during install: ERROR: DW050: - Adobe Bridge CS6 (64 Bit): Install failed ERROR: DW050: - AdobeColorVideoProfilesAE CS6: Install failed ERROR: DW050: - Dynamic Link Media Server: Install failed ERROR: DW050: - Adobe XMP Panels: Install failed ERROR: DW050: - AdobePDFL x64 CS6: Install failed ERROR: DW050: - Adobe Player for Embedding 3.3: Install failed ERROR: DW050: - AdobeMotionPicture CS6: Install failed ERROR: DW050: - Adobe After Effects CS6: Failed due to Language Pack installation failure ERROR: DW050: - Camera Profiles Installer: Install failed ERROR: DW050: - AdobePDFL CS6: Install failed ERROR: DW050: - Photoshop Camera Raw 7 (64 bit): Install failed ERROR: DW050: - Required Common Fonts Installation x64: Install failed ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed ERROR: DW050: - Adobe Player for Embedding x64 3.3: Install failed ERROR: DW050: - Adobe After Effects CS6 Support: Install failed ERROR: DW050: - AdobeCMaps x64 CS6: Install failed ERROR: DW050: - Microsoft Visual C++ 2005 Redistributable Package (x64): Install failed ERROR: DW050: - Microsoft Visual C++ 2008 Redistributable Package (x64): Install failed ERROR: DW050: - Microsoft Visual C++ 2008 Redistributable Package (x86): Install failed ERROR: DW050: - Microsoft Visual C++ 2010 Redistributable Package (x64): Install failed ERROR: DW050: - AdobeTypeSupport CS6: Install failed ERROR: DW050: - AdobeTypeSupport x64 CS6: Install failed ERROR: DW050: - Suite Shared Configuration CS6: Install failed ERROR: DW050: - AdobeColorCommonSetRGB CS6: Install failed ERROR: DW050: - Photoshop Camera Raw 7: Install failed ERROR: DW050: - AdobeHelp: Install failed ERROR: DW050: - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed ERROR: DW050: - DynamiclinkSupport: Install failed ERROR: DW050: - Adobe After Effects CS6 Presets: Install failed ERROR: DW050: - AdobeCMaps CS6: Install failed ERROR: DW050: - Adobe ExtendScript Toolkit CS6: Install failed ERROR: DW050: - Adobe Media Encoder CS6 X64: Install failed -------------------------------------------------------------------------------------
System Requirements

Errors "Exit Code: 6," "Exit Code: 7"
Mylenium

Problem in launching photoshop after its download;:I installed the trial version of Adobe Photoshop cc 2014 successfully but when I try opening it failes: what can i do?

I installed the trial version of Adobe Photoshop cc 2014 successfully but when I try opening it failes: what can i do?

Eli777 do you receive any specific error messages?

Unable to install the trial version after the download is completed and Safari cannot open when I click to download again

Unable to install the trial version after the download is completed and Safari cannot open when I click to download again

aviatornilesh,
You may try to restart the Creative Cloud application by quitting and relaunching it.
This may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

I cannot install the trial for Acrobat XI Pro. The file downloaded fine, but it does not open. What can I do?

I cannot install the trial for Acrobat XI Pro. The file downloaded fine, but it does not open. What can I do?

For Windows:
http://trials2.adobe.com/AdobeProducts/APRO/11/win32/AcrobatPro_11_Web_WWMUI.exe
For MAC:
http://trials2.adobe.com/AdobeProducts/APRO/11/osx10/AcrobatPro_11_Web_WWMUI.dmg
ACROBAT XI

I try to install the trial version of After Effects and it gives me an error telling me to restart even after I restart.

I try to install the trial version of Adobe After Effects but when it goes to the installer, it gives me an error telling me to restart my laptop. Even after I restart my laptop it gives me the error. Help?

We can't know. You have not provided any system information or the exact error. Most commonly this happens when a security tool is blocking the installers or you run with insufficient user privileges, but that's all we can kinda guess here.
Mylenium

I installed the trial of Media Encoder CC but cannot find the imx30 preset. Where and how can i find and install this feature.

I installed the trial of Media Encoder CC but cannot find the imx30 preset. Where and how can i find and install this feature.

In the case of the trial mode, the license to MXF OP1a format as well as MPEG2 format are not activated if you install only Media Encoder only. If this is the case, in order to activate those formats in the trial mode, please also install Premiere Pro, After Effects or Prelude and launch it at least once. After this, re-launching Media Encoder should make MXF OP1a format available.

Help! Error messages while installing the trial version of Indesign.

I got about 100 error messages that I needed to "contact my vendor to get a compatible version of (some such).InDesignPlugin" when installing the trial version of inDesign CC. There were literally dozens, one right after the other. Not sure what I need to do.

Nevermind, I just made inDesign force quit, then restarted it and it worked.

Installing the trial

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