Installing/Updating XIR2 on a computer with BO XI 3.1 already installed

Client is trying to install & upgrade Crystal Reports XI R2 up to SP6.  His original installation files are for XI R1, so he installs and then runs the full SP2 service pack to move to XI R2.  He then attempts to apply the XIR2 SP6 service pack but is told he already has a newer version of Business Objects installed.  The client says he has BO XI 3.1 installed.  However, I am not on site and cannot verify specifically what Business Objects product he may have installed.  I also had him try the SP4 full build but that got the same error.  Any suggestions?
Fuskie
Who is not sure the client is clear himself as to what is installed on his computer...

Hi Fuskie,
To be clear, make sure you are using CR XI R2 Service Pack 4 full build and then apply CR XI R2 SP 6. It looks like you may be mixing patches.
SP4 full build: https://smpdl.sap-ag.de/~sapidp/012002523100011802732008E/crxir2_sp4_full_build.exe
SP6 incremental: https://smpdl.sap-ag.de/~sapidp/012002523100015859952009E/crxir2win_sp6.exe
Thanks
Don

Similar Messages

  • How do I decline an iOS 8.0.1 update on my iPad mini with retina display when I already updated to 8.0.2?

    How do I decline an iOS 8.0.1 update on my iPad mini with retina display when I already updated to 8.0.2?

    How do you mean? Once you have 8.0.2 on there it shouldn't be asking you to download 'old' software.
    Did the older installer download already and is lurking on your device? Settings, general, usage. Populate the list and you should see and be able to delete it from there.

  • HT201210 updated iphone on shared computer with 2 other phones.Now itunes asked for those phones password not mine.How to solve?

    updated iphone 4s to ios 7. 0n a shared computer with 2 other iphones. Now app store goes to others 2 phones itunes account. what is fix?

    Are you sure both phones have diffrent Appple IDs when you are logging in to iMessage and FaceTime.
    Check under Messages in the Settings menu.

  • I just recently got 2 new iPhone 4. one for me and my husband. How do i sync up both on one computer with out reuning my sisters already synced iPhone 3s info getting all her apps and contacts onto my phones?

    I just bought 2 new iPhone 4 one for and my husband. I want to sync them on the same computer without it runing my sisters already syned 3s. When tried syning my old and i mean very old iPhone's contacts it said i could only merge them with my sister contacts and now i have her contacts on my phone and it sent my all her un needed apps as well. I want to be able to sync but not have her things placed in my phone or have anything erased from hers either. Can anyone help me?

    By far the simplest way to do this is create separate accounts on the computer for each person.  That way, you each log into your own separate account, sync your own device(s) to your own contacts/calendars/apps/music and so forth.

  • Apple Update tool floods my computer with malware

    Hello,
    for several days the Apple Update tool keeps popping up on my desktop and wants to install several malware programs. I installed Quicktime about two years ago and when it installed I was asked to install the Update tool as well. However for some days it seems to act crazy.
    It shows things like ITunes, Safari and IPhone Configuration Tools. What is that crap? I don't want it, never installed it but the Apple Update tool preselects it everytime it pops up and it happens almost daily. However there wasn't any Quicktime Update for months. Are those things it list up Apple products? If so: Why does Apple want to install programs on my computer where I need to pay money for using it without even asking me whether I want them or not? If it's an Apple product: How can I disable this behaviour?
    If it's not Apple: Do Apple computers have that same malware behaviour running? I thought Apple software is safe and does not get viruses. At least that Apple Update tool seems to be infected here by a Virus then, otherwise I just don't understand why it keeps on popping up with that stuff. What antivirus tool can I use to get the basic functionality back? It just should update Quicktime.
    My antivirus tools I use (Microsoft Security Essentials) did not show up anything.
    Please help me.
    Andreas

    What worse/better way to be able to say you had XX number of downloads or customers...
    *Apple Pushes Unwanted Software to Windows Users - Again*
    Linked by Thom Holwerda on Mon 28th Sep 2009 16:18 UTC
    If you have Apple's QuickTime media player and/or iTunes installed on your Windows machine, you might want to keep an eye on apple's Software Update tool. Apple is once again using the update tool to push unwanted software onto users' machines without asking for permission.
    OSnews
    the only other solution we can offer you is a simple one: uninstall the Apple Software Update program. The updater is not necessary to keep installed for any Apple software to work correctly on Windows.
    http://arstechnica.com/apple/news/2009/09/apple-pushes-unwanted-enterprise-tool- to-windows-users.ars
    I uninstall what I don't use, and the "don't check for updates" seems to works for me, and when I choose to update, it is stand-alone update. Also, take a look with msconfig and disable anything left running that the uninstall programs left.
    However, I wouldn't call it nagware, not malware!

  • Can Firefox (which apparently has antivirus protection) be used on a computer with a Norton antivirus program already installed?

    I've been told I can only have 1 antivirus program on my computer at a time. Since firefox has antivirus capabilities, can I install it on a computer which already has a Norton antivirus program?
    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

    Firefox doesn't include anti-virus protection, you need a separate anti-virus program such as Norton.

  • I have new computer, want to update itunes on new computer?

    I want to update itunes on new computer with my old iPod nano version 4.  How can I do this?

    If you already have iTunes on your computer, then open it up.
    Go to the menubar at the top of the screen, and select "Advanced"
    In there, you will see the option "Check for Updates". Select that.

  • HT1535 how do I move my music from my ipad to a new computer with itunes?

    how do I move my music from my ipad to a new computer with itunes.  I have already done the purchases

    If you want to copy music off then File > Transfer Purchases will only copy iTunes purchased music off the iPad. To copy music bought from other sources and/or copied from CDs then you will need to use a third-party program to copy them off - see the page that I linked to for some examples.
    There is some help on this page for syncing to a new computer : https://discussions.apple.com/docs/DOC-3141

  • Got new computer with windows 8.1 and installed latest itunes and hooked up nano 5th gen ipod to update music librarie but wont sync what would problem be?

    Got new computer with windows 8.1 and installed latest itunes, went to update music library on my nano 5th gen and plugged in recognized in my library but when it synced , it said sync was complete but did not update at all, then reset the ipod to factory , BIG MISTAKE  plugged in again and it did the same thing except now I have no music on at all it syncs but will not put any music on , previous computer had xp on it, what would the problem be and what would solution be????
    Thanks

    c) unistalled and reinstalled iTunes
    Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

  • HT201413 I have a windows HP computer with windows 7 installed, when I try and update and restore my phone, I get an error message of there is not enough space on your computer to restore your phone. Any suggestions and help is appreciated.

    I have a windows HP computer with windows 7 installed, when I try and update and restore my phone, I get an error message of there is not enough space on your computer to restore your phone. Any suggestions and help is appreciated.

    You need to discard or save to an external disk and then discard some of the stuff we all tend to keep forever (movies, music, pictures, docs, apps no longer used, etc.). A clogged up disk also does not function ideally either.

  • Itunes will not connect to the internet or access store with working internet connection. ive already tried updating to latest version and turning off windows firewall. running a new dell computer w/ windows 7 with minimal programs installed

    Itunes will not connect to the internet or access store with working internet connection. ive already tried updating to latest version and turning off windows firewall. running a nItunes will not connect to the internet or access store with working internet connection. ive already tried updating to latest version and turning off windows firewall. running a new dell, windows 7 ultimate, no virus or firewall programs installed.

    This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
    I live in Europe ,So Be persistent and don't give up !  Aug. 2013

  • Video no longer plays from sites on comedy central.  Site says browser must be updated, but I have installed all updates and restarted the computer..twice.

    Video no longer plays from sites on comedy central.  Site says browser must be updated, but I have installed all updates and restarted the computer..twice.

    If it is any consolation this started happening to me today. I am in Toronto. I am wondering if there is a copyright issue here. I have done nothing to solve it - mostly because I suspect this has nothing to do with my computer.
    p.s. My speculation about copyright is not correct. Comedy Central plays fine with Google Chrome. Have not yet tested Firefox.

  • I updated my iPhone software and now it is saying that I need to connect it to iTunes. I no longer have my computer with my iTunes on it. What can I do? I really don't want to lose my data! I wouldn't have updated if I had known but there was no warning.

    I updated my iPhone software and now it is saying that I need to connect it to iTunes. I no longer have my computer with my iTunes on it. What can I do? I really don't want to lose my data! I wouldn't have updated if I had known but there was no warning.

    Restore loop (being prompted to restore again after a restore successfully completes): This issue is typically caused by out-of-date or incorrectly configured third-party security software. Please followTroubleshooting security software issues if USB troubleshooting does not resolve this issue.
    Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
    Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    Put a USB 2.0 hub between the device and the computer.
    Try a different USB 30-pin dock-connector cable.
    Eliminate third-party security software conflicts.
    There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
    Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    Try to restore from another known-good computer and network.
    Error 50: This error (and error -50) are timeout errors. Follow the steps for errors 13 or 14 above.
    Above from:
    http://support.apple.com/kb/TS3694

  • HT1923 I was trying to update itunes on my computer received an error message so I uninstalled and reinstalled itunes. the download stopped with this message "Service 'Apple Mobile Device' failed to start. I have an ipad 2 purchased in 2011.

    I was trying to update itunes on my computer that has windows vista. during the update I received an error message; so I uninstalled itunes and reinstalled it. the instatlation process stopped with this message: "Service 'Apple Mobile Device' failed to start. Verify thta you have sufficient priviledges to start system services." I have used an ipad 2 since 2011 and have never had a problem with my itunes account or my ipad until now.
    What steps do I need to complete to get my itunes account up and running again?

    Hi Kayleenfromwi,
    Thanks for using Apple Support Communities.  You may need to restart the Apple Mobile Device Service.  This article has instructions for doing this:
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    http://support.apple.com/kb/ts1567
    If that doesn't resolve the issue, I would recommend trying the steps in this article:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Cheers,
    - Ari

  • Hi, I have a macbook air os x 10.9.5 and I have problems with the app store. It doesn't open anyway. so, how can I install it again or update. I have problems with preview too, the same, doesn't open the application

    Hi, I have a macbook air os x 10.9.5 and I have problems with the app store. It doesn't open anyway. so, how can I install it again or update. I have problems with preview too, the same, doesn't open the application

    Reinstalling OS X Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Reinstalling OS X Without Erasing the Drive
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list.  Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
    Reinstall OS X: Select Reinstall OS X and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    Alternatively, see:
    Reinstall OS X Without Erasing the Drive
    Choose the version you have installed now:
    OS X Yosemite- Reinstall OS X
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

Maybe you are looking for

  • Relationship b/w tables and table fields

    Dear Experts, I have a requirement where I need to display... userid, username, Broadcasting setting name, Workbook/Report name, Variable Inpur parameters, Broadcasting frequency, Recipients email-ids, status and scheduled date...... User input would

  • Files lose Default App preferences

    Mac Pro Dual 2.6, 5 gb RAM, OS 10.1.11, CS4. These are the steps I take to set the default app for PSD, tif, and jpegs.  Selected a file/Get Info/Open with/CS4/Change All/"Are you sure you want to change all similar documents to open with the applica

  • If I already bought an app do I have to pay again to gift it?

    I Bought minecraft, and I have a friend who only has the lite version. Do I have to pay for the app again to gift it to him?

  • User Access to Oracle Business Rules Webdav Repository

    Hi All I've done the following steps for to create Webdav repository;After that i have tried to connect Ruleauthor using Webdav repository but got the "Repository not exist" error message. 1. Create wallet with password "welcome1" saved to specific l

  • Hidden links in excel

    Hi forum. I'm converting excel sheets to pdf via the "Covert to PDF" button that installs when installing Adobe PDF. This is as far as I know the only possible way to keep the hidden links (by hidden links - I mean links that are typed behind the wor