InstallMac
Noticed on my moms computer here she somehow downloaded and installed InstallMac which appears to be hijacking her Safari. I see some kinda bogus recent downloads she must have done that have installers so I'm guessing that's how she got it. I've searched and read posts on here about how to remove it but they state to post a new topic because this thing changes fast. What is the current recommendation about how to proceed? She is on OS X 10.9.5 and Safari 7.1 on a Mid 2012 Macbook Air....
http://www.cleanallvirus.com/solved-how-to-remove-installmac-virus-installmac-vi rus-removal/
Similar Messages
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I have been taken over by "installmac" how do I get rid of it?
Help...."installmac" wont get off my computer
You installed the "Genieo/InstallMac" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Step 1
In the Applications folder, there should be an item named "Genieo". Select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.
There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.
This step does not completely inactivate Genieo.
Step 2
Don't take this step unless you completed Step 1, including the restart, without any error messages. If you couldn't complete Step 1, stop here and ask for instructions.
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client/u/usr/lib/libgenkit.dylib/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib~/Library/Application Support/com.genieoinnovation.Installer~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 3
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. It must be said that this failure of oversight is inexcusable and has seriously compromised the value of Gatekeeper and the Developer ID program. You cannot rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam. -
How do i remove InstallMac toolbar?
I have somehow managed to install something called InstallMac on my Mac and can't find a way to get rid of it. It has taken over Safari and will only let me use its search engine. How can I remove this without anti-malware software?
Is there a uninstall software section like on Windows?You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
Safari quit unexpectedly after uninstalling InstallMac
Hi everyone. I uninstalled InstallMac from Chrome after hearing about it being potentially malicious and now my Safari will not open. It always says it quit unexpectedly. I deleted the uninstaller and restarted my MacBook Pro (just upgraded to OS Yosemite yesterday) and the problem persists.
Problem Details and System Configuration
Process: Safari [528]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0 (10600.1.25)
Build Info: WebBrowser-7600001025000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [528]
User ID: 501
Date/Time: 2014-10-19 09:25:08.073 -0500
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 5E534337-6B29-38C0-601D-7DB71B432688
Time Awake Since Boot: 1400 seconds
Crashed Thread: 15
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 0000000108f30000-0000000108f31000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
dyld: in dlopen()
/System/Library/PrivateFrameworks/AOSAccounts.framework/AOSAccounts
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 dyld 0x00007fff68c7a14e stat64 + 10
1 dyld 0x00007fff68c5bc53 dyld::loadPhase5(char const*, char const*, dyld::LoadContext const&, std::__1::vector<char const*, std::__1::allocator<char const*> >*) + 109
2 dyld 0x00007fff68c5bbc9 dyld::loadPhase4(char const*, char const*, dyld::LoadContext const&, std::__1::vector<char const*, std::__1::allocator<char const*> >*) + 180
3 dyld 0x00007fff68c5bab7 dyld::loadPhase3(char const*, char const*, dyld::LoadContext const&, std::__1::vector<char const*, std::__1::allocator<char const*> >*) + 1586
4 dyld 0x00007fff68c5b227 dyld::loadPhase1(char const*, char const*, dyld::LoadContext const&, std::__1::vector<char const*, std::__1::allocator<char const*> >*) + 135
5 dyld 0x00007fff68c565ce dyld::loadPhase0(char const*, char const*, dyld::LoadContext const&, std::__1::vector<char const*, std::__1::allocator<char const*> >*) + 213
6 dyld 0x00007fff68c562ad dyld::load(char const*, dyld::LoadContext const&) + 180
7 dyld 0x00007fff68c5f12a dlopen + 411
8 libdyld.dylib 0x00007fff9250d857 dlopen + 59
9 com.apple.Safari.framework 0x00007fff958668bb getMMAOSAccountStatusLoginNotification + 63
10 com.apple.Safari.framework 0x00007fff956464c6 ___ZL29aosAccountsFrameworkAvailablev_block_invoke + 9
11 com.apple.Safari.framework 0x00007fff9564364d -[CloudTabStore init] + 97
12 com.apple.Safari.framework 0x00007fff956435d0 +[CloudTabStore sharedCloudTabStore] + 62
13 com.apple.Safari.framework 0x00007fff95885a75 -[ToolbarController initWithBrowserWindowController:] + 1701
14 com.apple.Safari.framework 0x00007fff955fe9e5 -[BrowserWindowControllerMac windowDidLoad] + 727
15 com.apple.AppKit 0x00007fff9682c637 -[NSWindowController _windowDidLoad] + 586
16 com.apple.Safari.framework 0x00007fff959083ce -[WindowController _windowDidLoad] + 43
17 com.apple.AppKit 0x00007fff968137f2 -[NSWindowController window] + 110
18 com.apple.Safari.framework 0x00007fff955ff483 -[BrowserWindowControllerMac showWindow:] + 66
19 com.apple.AppKit 0x00007fff968d8d5a -[NSDocument showWindows] + 93
20 com.apple.AppKit 0x00007fff968d7891 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 470
21 com.apple.AppKit 0x00007fff968d767c -[NSDocumentController newDocument:] + 36
22 com.apple.Safari.framework 0x00007fff955f6c10 +[BrowserWindowControllerMac reopen] + 256
23 com.apple.Safari.framework 0x00007fff95505acf -[AppController applicationOpenUntitledFile:] + 22
24 com.apple.AppKit 0x00007fff9680dbaa -[NSApplication _doOpenUntitled] + 424
25 com.apple.AppKit 0x00007fff96746ce1 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 252
26 com.apple.AppKit 0x00007fff96a504d9 __97-[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:]_block_invoke_3 + 140
27 com.apple.AppKit 0x00007fff96a4fed1 -[NSDocumentController(NSInternal) _autoreopenDocumentsIgnoringExpendable:withCompletionHandler:] + 798
28 com.apple.AppKit 0x00007fff965ef036 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 331
29 com.apple.AppKit 0x00007fff965eedb9 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
30 com.apple.AppKit 0x00007fff965ee805 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
31 com.apple.Foundation 0x00007fff91bd6458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
32 com.apple.Foundation 0x00007fff91bd62c9 _NSAppleEventManagerGenericHandler + 102
33 com.apple.AE 0x00007fff9293f99c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
34 com.apple.AE 0x00007fff9293f719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
35 com.apple.AE 0x00007fff9293f623 aeProcessAppleEvent + 295
36 com.apple.HIToolbox 0x00007fff8c75d37e AEProcessAppleEvent + 56
37 com.apple.AppKit 0x00007fff965eaec6 _DPSNextEvent + 2665
38 com.apple.AppKit 0x00007fff965e9fd0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
39 com.apple.Safari.framework 0x00007fff9556ef20 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
40 com.apple.AppKit 0x00007fff965ddf73 -[NSApplication run] + 594
41 com.apple.AppKit 0x00007fff965c9424 NSApplicationMain + 1832
42 libdyld.dylib 0x00007fff9250e5c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff89d7822e kevent64 + 10
1 libdispatch.dylib 0x00007fff919a2a6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff89d77946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e5e94a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff89d77946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e5e94a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff89d77946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e5e94a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff89d77946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e5e94a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff89d77132 __psynch_cvwait + 10
1 com.apple.WebCore 0x00007fff88839ebb WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x00007fff88837009 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x00007fff8fe39a9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff8e5eb2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e5eb279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e5e94b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff89d77946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e5e94a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff89d77946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e5e94a1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff89d77946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e5e94a1 start_wqthread + 13
Thread 10:: Dispatch queue: com.apple.WebKit.ServicesController
0 libsystem_kernel.dylib 0x00007fff89d7256a semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff919a6c55 _dispatch_semaphore_wait_slow + 213
2 libextension.dylib 0x00007fff883ebbb2 +[NSExtension extensionsWithMatchingAttributes:error:] + 321
3 com.apple.ShareKit 0x00007fff8d8c480e +[SHKSharingService sharingServicesWithIdentifier:attributes:itemTypes:matchingDictionary:itemAttri butes:] + 1273
4 com.apple.ShareKit 0x00007fff8d8c4fca +[SHKSharingService sharingServicesForItems:mask:] + 894
5 com.apple.AppKit 0x00007fff96ed84da +[NSSharingService sharingServicesForItems:mask:] + 69
6 com.apple.WebKit 0x00007fff8fa5af11 ___ZN6WebKit18ServicesController23refreshExistingServicesEb_block_invoke + 191
7 libdispatch.dylib 0x00007fff919a4323 _dispatch_call_block_and_release + 12
8 libdispatch.dylib 0x00007fff9199fc13 _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff919a3365 _dispatch_queue_drain + 1100
10 libdispatch.dylib 0x00007fff919a4ecc _dispatch_queue_invoke + 202
11 libdispatch.dylib 0x00007fff919a26b7 _dispatch_root_queue_drain + 463
12 libdispatch.dylib 0x00007fff919b0fe4 _dispatch_worker_thread3 + 91
13 libsystem_pthread.dylib 0x00007fff8e5eb6cb _pthread_wqthread + 729
14 libsystem_pthread.dylib 0x00007fff8e5e94a1 start_wqthread + 13
Thread 11:
Thread 12:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff89d7252e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff89d7169f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff9314bd63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff9314bc96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff8e5eb2fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8e5eb279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8e5e94b1 thread_start + 13
Thread 13:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff89d7252e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff89d7169f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8f5aab14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8f5a9fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8f5a9838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff8af7ae90 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff91c1cb7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff8e5eb2fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8e5eb279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff8e5e94b1 thread_start + 13
Thread 14:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff89d773f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff8e5eb2fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff8e5eb279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff8e5e94b1 thread_start + 13
Thread 15 Crashed:
0 libsystem_pthread.dylib 0x00007fff8e5e9695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff8e647b78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff8e640620 fprintf + 186
3 ??? 0x000000010eef45dc 0 + 4545529308
Thread 15 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff78ba81d8 rcx: 0x00007fff78ba81f0 rdx: 0x00000000000000a0
rdi: 0x00007fff78ba81f0 rsi: 0x00007fff8e5e9b14 rbp: 0x000000010eef0e30 rsp: 0x000000010eef0db0
r8: 0x000000010eef8000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff78ba76b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff8e5e9695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 3
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x108f30000 - 0x108f30fff com.apple.Safari (8.0 - 10600.1.25) <CCB419A4-D7C3-3F1C-B293-35543A15602C> /Applications/Safari.app/Contents/MacOS/Safari
0x10b00d000 - 0x10b00dfff com.apple.WebInspectorUI (10600 - 10600.1.17) <04545F05-1940-3C85-8079-5A91AB2A62C7> /System/Library/PrivateFrameworks/WebInspectorUI.framework/Versions/A/WebInspec torUI
0x10b012000 - 0x10b012ff5 +cl_kernels (???) <9FA7ADB6-E567-4936-A0C8-9B221B279F26> cl_kernels
0x10cf80000 - 0x10cf99ff7 com.apple.WebInspector (10600 - 10600.1.17) <911D8C1F-60F3-32FB-95D7-68939024949E> /System/Library/PrivateFrameworks/WebInspector.framework/Versions/A/WebInspecto r
0x10dfb1000 - 0x10e0c9fff com.apple.mobiledevice (757.1.5.0.2 - 757.1.5.0.2) <364C6894-934B-3844-A77F-7DFEC21F8AEE> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x10e145000 - 0x10e17aff7 libssl.0.9.8.dylib (52) <70680606-475F-3C89-BB5F-E274253DC7C6> /usr/lib/libssl.0.9.8.dylib
0x10ec89000 - 0x10ed6ffef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x10edc4000 - 0x10edc4fef +cl_kernels (???) <B96AE11C-B6F6-42A5-9CF8-0157C4544DA0> cl_kernels
0x7fff68c53000 - 0x7fff68c89837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff87ddf000 - 0x7fff87e07ffb libRIP.A.dylib (772) <9262437A-710A-397D-8E34-1CBFEA1FC5E1> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x7fff87ee8000 - 0x7fff882f5ff7 libLAPACK.dylib (1128) <F9201AE7-B031-36DB-BCF8-971E994EF7C1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff882f6000 - 0x7fff883e8fff libxml2.2.dylib (26) <B834E7C8-EC3E-3382-BC5A-DA38DC4D720C> /usr/lib/libxml2.2.dylib
0x7fff883e9000 - 0x7fff88403ff7 libextension.dylib (55) <17514AB2-C503-3D49-A725-EBC1140567A6> /usr/lib/libextension.dylib
0x7fff88404000 - 0x7fff88406fff libRadiance.dylib (1231) <746E9989-E89C-3027-A418-5F99CE131C93> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff88407000 - 0x7fff8845bfff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib
0x7fff8845c000 - 0x7fff88494fff com.apple.RemoteViewServices (2.0 - 99) <C9A62691-B0D9-34B7-B71C-A48B5F4DC553> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff88495000 - 0x7fff884e3fff libcurl.4.dylib (83.1.2) <337A1FF8-E8B1-3173-9F29-C0D4C851D8E1> /usr/lib/libcurl.4.dylib
0x7fff884e4000 - 0x7fff884e6ff7 libsystem_coreservices.dylib (9) <41B7C578-5A53-31C8-A96F-C73E030B0938> /usr/lib/system/libsystem_coreservices.dylib
0x7fff8851b000 - 0x7fff8851dfff com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff8851e000 - 0x7fff8853bfff com.apple.DistributionKit (700 - 920) <079B0A4A-97CD-34D6-B50D-AB5D656B2A38> /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit
0x7fff8853c000 - 0x7fff88552ff7 libsystem_asl.dylib (267) <F153AC5B-0542-356E-88C8-20A62CA704E2> /usr/lib/system/libsystem_asl.dylib
0x7fff88553000 - 0x7fff88553fff com.apple.CoreServices (62 - 62) <9E4577CA-3FC3-300D-AB00-87ADBDDA2E37> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff88554000 - 0x7fff88562ff7 com.apple.ToneLibrary (1.0 - 1) <3E6D130D-77B0-31E1-98E3-A6052AB09824> /System/Library/PrivateFrameworks/ToneLibrary.framework/Versions/A/ToneLibrary
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0x7fff9196f000 - 0x7fff9198efff com.apple.CoreDuet (1.0 - 1) <36AA9FD5-2685-314D-B364-3FA4688D86BD> /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet
0x7fff9199e000 - 0x7fff919c8ff7 libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib
0x7fff919c9000 - 0x7fff919f4fff libc++abi.dylib (125) <88A22A0F-87C6-3002-BFBA-AC0F2808B8B9> /usr/lib/libc++abi.dylib
0x7fff919f5000 - 0x7fff91a8bffb com.apple.CoreMedia (1.0 - 1562.19) <F79E0E9D-4ED1-3ED1-827A-C3C5377DB1D7> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff91a8c000 - 0x7fff91a9afff libIASAuthReboot.dylib (920) <B165E345-197F-3DC7-A52B-64C34FD95D0A> /usr/lib/libIASAuthReboot.dylib
0x7fff91a9b000 - 0x7fff91bb3ffb com.apple.CoreText (352.0 - 454.1) <AB07DF12-BB1F-3275-A8A3-45F14BF872BF> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff91bb4000 - 0x7fff91ee2ff7 com.apple.Foundation (6.9 - 1151.16) <18EDD673-A010-3E99-956E-DA594CE1FA80> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff91ee3000 - 0x7fff91ef6ff7 com.apple.CoreBluetooth (1.0 - 1) <FA9B43B3-E183-3040-AE25-66EF9870CF35> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x7fff91f10000 - 0x7fff9201fffb com.apple.desktopservices (1.9 - 1.9) <6EDAC73F-C42C-3FF7-B67D-FCCA1CFC5405> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff92020000 - 0x7fff92029ff3 com.apple.CommonAuth (4.0 - 2.0) <F4C266BE-2E0E-36B4-9DE7-C6B4BF410FD7> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff92121000 - 0x7fff92126ff7 com.apple.ServerInformation (2.0 - 1) <020F4A0E-F1A2-38AE-8F2B-22200CF1FC82> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x7fff9213f000 - 0x7fff92202ff7 libvMisc.dylib (512) <A4E39464-52EA-34CB-9FFE-53E79B3C65F5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff92203000 - 0x7fff9224dfff com.apple.DiskManagement (7.0 - 847) <A57A181E-7C50-38F6-BE0A-4F437BB8C45F> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x7fff92258000 - 0x7fff9237ffff com.apple.coreui (2.1 - 305) <BB430677-D1F7-38DD-8F05-70E54352B8B5> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff92380000 - 0x7fff92388fff libsystem_dnssd.dylib (561.1.1) <62B70ECA-E40D-3C63-896E-7F00EC386DDB> /usr/lib/system/libsystem_dnssd.dylib
0x7fff923c2000 - 0x7fff923c3ff7 com.apple.AddressBook.ContactsData (9.0 - 1498) <2F7F3C93-9F1E-3E43-851B-F639EF37D552> /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsDat a
0x7fff923c4000 - 0x7fff923e9ff7 libPng.dylib (1231) <2D5AC0EE-4056-3F76-97E7-BBD415F072B5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff9250b000 - 0x7fff9250eff7 libdyld.dylib (353.2.1) <19Hi .
Hopefully you can use Chrome.
Download and run the AdMedic adware / malware removal tool here > AdwareMedic
The uninstaller may have have not done the job. -
I recently downloaded a program which had Installmac hidden in it. I thought i had removed it as Safari was working properly and no longer redirecting me to Bing, however Chrome still opens to Installmac. How can i fully remove Installmac?
steph_tee wrote:
I recently downloaded a program which had Installmac hidden in it. I thought i had removed it as Safari was working properly and no longer redirecting me to Bing, however Chrome still opens to Installmac. How can i fully remove Installmac?
Use the new Adware Removal Tool to finish up the removal process. -
Désinstaller search installmac
Bonjour, j'ai reçu hier soir 2 propositions de votre part pour désinfecter mon mac de : search installmac, ce dont je vous remercie .
Etant débutante, je trouvais ces 2 solutions hyper compliquées !!!! En France, on qualifierait cela "d'usine à gaz"
Sur un forum, j'ai trouvé une solution très simple donnée par internaute qui connaissait ce gros problème.
J'ai suivi son conseil, et c'est parfait.
Je vous communique son procédé, et vous ferez de cette information ce qui vous semble juste (mais pensez aux débutants sur MAC....)
Aller à : http://www.installmac.com/faq, il faut lire les explications, et cliquer sur : uninstaller.
Ensuite vous suivez leurs directives.
C'est, facile, et efficace. Mon SAFARI et GOOGLE sont maintenant clean.
Quoiqu'il en soit, merci d'être présents et de votre aide.
marie caroline31.Remove Install Mac / Genieo/ Bing from Safari search
http://www.thesafemac.com/arg-genieo/ -
MacKeeper, InstallMac et ZipCloud ont été installés sur mon ordi, comment m'en débarrasser?
Je n'ai jamais installées ses trois applications (MacKeeper, InstallMac et ZipCloud) sur mon Mac et elles se retrouvent dans mes applications téléchargées il y a environ 1 semaine. Avant, je recevais à l'occasion des publicités de MacKeeper (du genre «nettoyer votre Mac») mais il n'étais pas présent en tant qu'application sur mon ordi. Je désirerais m'en débarrasser, savez-vous comment procéder pour qu'elles disparaissent définitivement (pas juste les supprimer).
Mrc d'avance.
P.S.: J'ai aussi depuis peu beaucoup de pub qui s'affiche quand je fais des recherches sur Safari ( ce sont des suggestions de sites ou des offres en lien vace ma recherche proposées par une certain cinemapro 1-2). Pouvez-vous m'aider svp?1. If they appear in the Downloads folder but you didn't install them, just delete them from it.
2. Click here and follow the instructions, or if there’s a type of adware not covered by them on the computer, these ones. If you're willing to use a tool to remove it(you don't need to, but may find it easier), you can instead run Adware Medic; this link is a direct download.
(124782) -
Removing InstallMac from Safari
Thought I saw info on this. I'm unable to get to the Safari preferences so that I can try to restore Safari search page. Safari is pretty much frozen. I've tried the uninstall program but it doesn't help. I've looked everywhere (downloads, history, extensions) for evidence of this adware but can't find any. Any answers. Thanks.
If you have another browser:
Use free AdwareMedic by clicking “Download ” from here
http://www.adwaremedic.com/index.php
Install , open, and run it by clicking “Scan for Adware” button to remove adware.
Once done, quit AdwareMedic by clicking AdwareMedic in the menu bar and selecting
“Quit AdwareMedic”.
or
If you don’t have another browser:
Remove the adware manually by following the “HowTo” from Apple.
“Remove Genieo, also known as InstallMac”
http://support.apple.com/en-us/HT203987 -
I had a problem with my browsers standard search engine being overtaken by "installmac" after installing something that looked like an update of Toast on my computer. I removed it again by using the uninstall program from installmac.com. Do anyone know if I am in the clear now since it is the same company that supplied the malware and the solution. What sort company is Installmac - it looks legit - but is it?
Hi Topher
I have been looking into the browser history and in fact I got the installmac-"malware" at this site:
http://toast-titanium.soft32.com/free-download/
And I installed this file:
installtoasttitanium.dmg
I wasn't thinking ;-)
That gave me the installmac redirect on all my google searches.
After having read about solutions on the net I opted for an Uninstall on the macinstall homepage.
I ran the commands you have provided in Terminal and got these answers:
1)
/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchAgents/com.nvidia.CUDASoftwareUpdate.plist
/Library/LaunchAgents/com.oracle.java.Java-Updater.plist
/Library/LaunchDaemons/com.adobe.SwitchBoard.plist
/Library/LaunchDaemons/com.apple.aelwriter.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
/System/Library/LaunchAgents/com.apple.AirPortBaseStationAgent.plist
2)
com.adobe.AAM.Updater-1.0.plist
com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist
com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.3841241A-8712-4460-B548-51B7C53CF16A.plist
com.google.keystone.agent.plist
com.spotify.webhelper.plist
3)
Blank
4)
Blank
5)
Blank
6)
iTunesHelper
Dropbox
The problems should be any files related to "genieo" - so I have removed those two files. -
What Is InstallMac & how do you uninstall it?
I use Mavericks OS X 10.9.3. What is "InstallMac" and how do you uninstall it?
You apparently installed it yourself.
In any event, a Google search yielded this (and many other items).
http://malwaretips.com/blogs/search-installmac-removal/
Barry -
I accidentall installed "Genieo InstallMac" and then downloaded the Uninstaller and got rid of it. I also got rid of the extra files that the uninstaller didn't get rid of. However, ever since my internet has become very slow, youtube would take 30-40sec to begin loading. This never happend before. It's not because of my wifi either. I just don't know. Help.
If you don't already have a current backup, back up all data before doing anything else. This procedure is a diagnostictest. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem. The backup is necessary in case your startup drive is failing.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The procedure will help identify which such modifications you've installed, as well as some other aspects of the configuration that may be related to the problem.
Don’t be alarmed by the seeming complexity of these instructions — they’re easy to carry out. Here's a brief summary: In each of two steps, you copy a line of text from this web page into a window in another application. You wait about a minute. Then you paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is copy; paste; paste again. That's all there is to it. Details follow.
While investigating the problem, you may have started the computer in "safe" mode. If possible, these steps should be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing. If you can only boot in safe mode, you can still use this procedure, but not all of it will work. Be sure to mention that in your reply, if you haven't already done so.
Below are instructions to enter UNIX shell commands. The commands are safe and do nothing but produce human-readable output, but they must be entered exactly as given in order to work. If you question the safety of the procedure suggested here — which you should — search this site for other discussions in which it’s been followed without any report of ill effects. I am not asking you to trust me. If you can't satisfy yourself that these instructions are safe, don't follow them.
The commands will line-wrap or scroll in your browser, but each one is really just a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. Step 1 should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click anywhere in the line of text below on this page to select it:
PB=/usr/libexec/PlistBuddy; PR () { [[ "$o" ]] && printf '\n%s:\n\n%s\n\n' "$1" "$o"; }; PF () { o=$($PB -c Print "$2" | awk -F'= ' \/$3'/{print $2}'); PR "$1"; }; { o=$(( $(vm_stat | awk '/Pageo/{sub("\\.",""); print $2}')/256 )); [[ $o -gt 1024 ]] && printf "\nPageouts: %s MiB\n\n" $o; o=$(kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1); PR "Loaded extrinsic kernel extensions"; o=$(launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'); PR "Loaded extrinsic user agents"; o=$(launchctl getenv DYLD_INSERT_LIBRARIES); PR "Inserted libraries"; o=$(crontab -l); PR "User cron tasks"; o=$(cat /e*/lau*); PR "Global launchd configuration"; o=$(cat ~/.lau*); PR "Per-user launchd configuration"; PF "Global login items" /L*/P*/loginw* Path; PF "Per-user login items" L*/P*/*loginit* Name; PF "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=$(find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l); [[ $o -eq 0 ]] || printf "\nRestricted user files: %s\n\n" $o; cd; o=$(find -L /S*/L*/E* {,/}L*/{A*d,Compon,Ex,In,Keyb,Mail/Bu,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB -c 'Print :CFBundleIdentifier' "$d/Info.plist"); ID=${ID:-No bundle ID}; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf '%s\n\t(%s)\n' "${d%/Contents}" "$ID"; done); PR "Extrinsic loadable bundles"; o=$(find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print); PR "Unsigned shared libraries"; for d in {,/}L*/{La,Priv,Sta}* L*/Fonts; do o=$(ls -A "$d"); PR "$d"; done; } 2> /dev/null | pbcopy; echo $'\nStep 1 done'
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
The command may take up to a few minutes to run, depending on how many files you have and the speed of the computer. Wait for the line "Step 1 done" to appear below what you entered. The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message. No typing is involved in this step.
Step 2
Remember that you must be logged in as an administrator for this step. Do as in Step 1 with this line:
PR () { [[ "$o" ]] && printf '\n%s:\n\n%s\n\n' "$1" "$o"; }; { o=$(sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'); PR "Loaded extrinsic daemons"; o=$(sudo defaults read com.apple.loginwindow LoginHook); PR "Login hook"; o=$(sudo crontab -l); PR "Root cron tasks"; o=$(syslog -k Sender kernel -k Message CReq 'error|GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|pagin|timed? ?o' | tail -n25 | awk '/:/{$4=""; print}'); PR "Log check"; } 2> /dev/null | pbcopy; echo $'\nStep 2 done'
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
You can then quit Terminal.
To prevent confusion, I'll repeat: When you type your password in the Terminal window, you won't see what you're typing.
Note: If you don’t have a login password, set one before taking Step 2. If that’s not possible, skip the step.
Important: If any personal information, such as your name or email address, appears in the output of these commands, anonymize it before posting. Usually that won't be necessary.
Remember, Steps 1 and 2 are all copy-and-paste — type only your password. Also remember to post the output. -
Installmac has taken over my Mac ...
I accidentally acquired the InstallMac plague this evening (downloading Flash update). To remove, I tried a method recommended in the most recent "remove Installmac" post I could find - and now Safari just keeps quitting "unexpectedly". ... seems I've made things significantly worse.
MacBook Air (11" - Mid 2013)
OSX Yosemite (10.10.1)
1.3GHz i5
Intel HD Graphics 5000
Any help in resolving this issue will be greatly appreciatedThere is no need to download anything to solve this problem.
If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
Help my safari doesnt open and gives me a crash report
help my safari doesn't open and gives me a crash report ever since i downloaded a file from the internet. I have a macbook air (early 2014) with running os x yosemite version 10.10.1
There is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
Safari wont open and says it 'quitting unexpectedly'
I downloaded some thing in safari. One was VLC thing and another was unrarx from an installer.
It then suddenly quitted and cannot be opened.
Process:
Safari [787]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
8.0.2 (10600.2.5)
Build Info:
WebBrowser-7600002005000000~1
Code Type:
X86-64 (Native)
Parent Process:
??? [1]
Responsible:
Safari [787]
User ID:
501
Date/Time:
2014-12-21 17:10:42.800 +0000
OS Version:
Mac OS X 10.10.1 (14B25)
Report Version:
11
Anonymous UUID:
2881E875-95D8-0454-1DE1-80C84E0309D0
Time Awake Since Boot: 1300 seconds
Crashed Thread:
17
Exception Type:
EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:
KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT
00000001023c9000-00000001023ca000 [
4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Enabled Extensions:
com.spigot.safari.ebayshopassist-B652554955 (1.1 - 1.1) Ebay Shopping Assistant
com.spigot.safari.searchme-B652554955 (1.3 - 1.3) Searchme
com.spigot.safari.slicksavings-B652554955 (2.0 - 2.0) Slick Savings
Thread 0:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib
0x00007fff82025c1e search_method_list(method_list_t const*, objc_selector*) + 0
1 libobjc.A.dylib
0x00007fff82035b7d getMethodNoSuper_nolock(objc_class*, objc_selector*) + 59
2 libobjc.A.dylib
0x00007fff82035a84 lookUpImpOrForward + 409
3 libobjc.A.dylib
0x00007fff820211ac objc_msgSend + 236
4 com.apple.AppKit
0x00007fff85764f74 -[NSView _setSuperview:] + 1295
5 com.apple.AppKit
0x00007fff85764618 -[NSView addSubview:] + 436
6 com.apple.AppKit
0x00007fff85775b61 -[NSFrameView addSubview:] + 45
7 com.apple.AppKit
0x00007fff85e10bc1 -[NSThemeFrame addSubview:] + 400
8 com.apple.AppKit
0x00007fff857ffa3f -[NSView addSubview:positioned:relativeTo:] + 208
9 com.apple.AppKit
0x00007fff85e10a20 -[NSThemeFrame _addKnownSubview:positioned:relativeTo:] + 60
10 com.apple.AppKit
0x00007fff85e13f9a __49-[NSThemeFrame _floatTitlebarAndToolbarFromInit:]_block_invoke + 789
11 com.apple.AppKit
0x00007fff857fd339 +[NSAnimationContext runAnimationGroup:completionHandler:] + 82
12 com.apple.AppKit
0x00007fff85e13c41 -[NSThemeFrame _floatTitlebarAndToolbarFromInit:] + 104
13 com.apple.AppKit
0x00007fff8576e74e -[NSThemeFrame initWithFrame:styleMask:owner:] + 243
14 com.apple.AppKit
0x00007fff8576cc96 -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 614
15 com.apple.AppKit
0x00007fff8576c3fc -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1477
16 com.apple.AppKit
0x00007fff859a340e -[NSPanel _initContent:styleMask:backing:defer:contentView:] + 51
17 com.apple.AppKit
0x00007fff8576be2a -[NSWindow initWithContentRect:styleMask:backing:defer:] + 45
18 com.apple.AppKit
0x00007fff859a33c1 -[NSPanel initWithContentRect:styleMask:backing:defer:] + 78
19 com.apple.AppKit
0x00007fff85769745 -[NSWindowTemplate nibInstantiate] + 567
20 com.apple.AppKit
0x00007fff8573e73b -[NSIBObjectData instantiateObject:] + 309
21 com.apple.AppKit
0x00007fff85c20d01 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 452
22 com.apple.AppKit
0x00007fff85732f05 loadNib + 384
23 com.apple.AppKit
0x00007fff85ca0f80 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 313
24 com.apple.AppKit
0x00007fff85ca167d +[NSBundle(NSNibLoadingInternal) _loadNibFile:externalNameTable:options:withZone:] + 150
25 com.apple.AppKit
0x00007fff85a433af _NXLoadNib + 196
26 com.apple.AppKit
0x00007fff85a42d8f -[NSAlert init] + 95
27 com.apple.AppKit
0x00007fff85a829f3 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 131
28 com.apple.AppKit
0x00007fff8575464d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1021
29 com.apple.AppKit
0x00007fff8575420e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
30 com.apple.AppKit
0x00007fff857541ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
31 com.apple.AppKit
0x00007fff85753e9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
32 com.apple.AppKit
0x00007fff85753c69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
33 com.apple.AppKit
0x00007fff857536b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
34 com.apple.Foundation
0x00007fff870c4458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
35 com.apple.Foundation
0x00007fff870c42c9 _NSAppleEventManagerGenericHandler + 102
36 com.apple.AE
0x00007fff889bd99c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
37 com.apple.AE
0x00007fff889bd719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
38 com.apple.AE
0x00007fff889bd623 aeProcessAppleEvent + 295
39 com.apple.HIToolbox
0x00007fff8e21e37e AEProcessAppleEvent + 56
40 com.apple.AppKit
0x00007fff8574fd76 _DPSNextEvent + 2665
41 com.apple.AppKit
0x00007fff8574ee80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
42 com.apple.Safari.framework
0x000000010244aad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
43 com.apple.AppKit
0x00007fff85742e23 -[NSApplication run] + 594
44 com.apple.AppKit
0x00007fff8572e2d4 NSApplicationMain + 1832
45 libdyld.dylib
0x00007fff82ee55c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff8f13c22e kevent64 + 10
1 libdispatch.dylib
0x00007fff8350fa6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib
0x00007fff8f13b946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8ee3a4a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff8f13b946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8ee3a4a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff8f13b946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8ee3a4a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff8f13b946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8ee3a4a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_kernel.dylib
0x00007fff8f13b132 __psynch_cvwait + 10
1 com.apple.WebCore
0x0000000103fff88b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore
0x0000000103ffc9d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore
0x00000001031b8a9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib
0x00007fff8ee3c2fc _pthread_body + 131
5 libsystem_pthread.dylib
0x00007fff8ee3c279 _pthread_start + 176
6 libsystem_pthread.dylib
0x00007fff8ee3a4b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff8f13b946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8ee3a4a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff8f13b946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8ee3a4a1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib
0x00007fff8f13b946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8ee3a4a1 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib
0x00007fff8f13652e mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff8f13569f mach_msg + 55
2 com.apple.QuartzCore
0x00007fff826ecd63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore
0x00007fff826ecc96 thread_fun + 25
4 libsystem_pthread.dylib
0x00007fff8ee3c2fc _pthread_body + 131
5 libsystem_pthread.dylib
0x00007fff8ee3c279 _pthread_start + 176
6 libsystem_pthread.dylib
0x00007fff8ee3a4b1 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib
0x00007fff8f13652e mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff8f13569f mach_msg + 55
2 com.apple.CoreFoundation
0x00007fff91092b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation
0x00007fff91091fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation
0x00007fff91091838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork
0x00007fff8434cd20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation
0x00007fff8710ab7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib
0x00007fff8ee3c2fc _pthread_body + 131
8 libsystem_pthread.dylib
0x00007fff8ee3c279 _pthread_start + 176
9 libsystem_pthread.dylib
0x00007fff8ee3a4b1 thread_start + 13
Thread 12:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib
0x00007fff8f13b132 __psynch_cvwait + 10
1 libc++.1.dylib
0x00007fff8287dd2e std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::m utex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 126
2 com.apple.JavaScriptCore
0x00000001033d43fa JSC::BlockAllocator::waitForDuration(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >) + 170
3 com.apple.JavaScriptCore
0x00000001031c3244 JSC::BlockAllocator::blockFreeingThreadMain() + 84
4 com.apple.JavaScriptCore
0x00000001031b8a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib
0x00007fff8ee3c2fc _pthread_body + 131
6 libsystem_pthread.dylib
0x00007fff8ee3c279 _pthread_start + 176
7 libsystem_pthread.dylib
0x00007fff8ee3a4b1 thread_start + 13
Thread 13:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8f13b132 __psynch_cvwait + 10
1 libc++.1.dylib
0x00007fff8287dc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore
0x00000001031c386b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore
0x00000001031c36c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore
0x00000001031b8a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib
0x00007fff8ee3c2fc _pthread_body + 131
6 libsystem_pthread.dylib
0x00007fff8ee3c279 _pthread_start + 176
7 libsystem_pthread.dylib
0x00007fff8ee3a4b1 thread_start + 13
Thread 14:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8f13b132 __psynch_cvwait + 10
1 libc++.1.dylib
0x00007fff8287dc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore
0x00000001031c386b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore
0x00000001031c36c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore
0x00000001031b8a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib
0x00007fff8ee3c2fc _pthread_body + 131
6 libsystem_pthread.dylib
0x00007fff8ee3c279 _pthread_start + 176
7 libsystem_pthread.dylib
0x00007fff8ee3a4b1 thread_start + 13
Thread 15:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff8f13b132 __psynch_cvwait + 10
1 libc++.1.dylib
0x00007fff8287dc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore
0x00000001031c386b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore
0x00000001031c36c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore
0x00000001031b8a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib
0x00007fff8ee3c2fc _pthread_body + 131
6 libsystem_pthread.dylib
0x00007fff8ee3c279 _pthread_start + 176
7 libsystem_pthread.dylib
0x00007fff8ee3a4b1 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib
0x00007fff8f13b946 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8ee3a4a1 start_wqthread + 13
Thread 17 Crashed:
0 libsystem_pthread.dylib
0x00007fff8ee3a695 _pthread_mutex_lock + 87
1 libsystem_c.dylib
0x00007fff874feb78 vfprintf_l + 28
2 libsystem_c.dylib
0x00007fff874f7620 fprintf + 186
3 ???
0x000000010adbe5dc 0 + 4477150684
Thread 17 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff729451d8 rcx: 0x00007fff729451f0 rdx: 0x00000000000000a0
rdi: 0x00007fff729451f0 rsi: 0x00007fff8ee3ab14 rbp: 0x000000010adbae30 rsp: 0x000000010adbadb0
r8: 0x000000010adc2000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff729446b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff8ee3a695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU:
2
Error Code:
0x00000004
Trap Number:
14
Binary Images:
0x1023c9000 -
0x1023c9fff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x1023d4000 -
0x102d0dff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x1031ae000 -
0x1036c1ff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x103826000 -
0x103adafff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x103db7000 -
0x103db7fff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x103dc2000 -
0x103efeffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
0x103ff8000 -
0x104f9dff7 com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x10a431000 -
0x10a431ff7 +cl_kernels (???) <1FCE87AB-1EA6-4D0B-B5DD-3127BE78706E> cl_kernels
0x10a4b9000 -
0x10a4b9fff +cl_kernels (???) <DEA9DEB3-D9EF-48B9-B298-6DBBCDEA737C> cl_kernels
0x10ad41000 -
0x10ad69ffb libRIP.A.dylib (772) <9262437A-710A-397D-8E34-1CBFEA1FC5E1> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x10b83e000 -
0x10b924fef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x7fff6a7dd000 -
0x7fff6a813837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff81b9a000 -
0x7fff81ba3ff7 libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib
0x7fff81ba4000 -
0x7fff81c21fff com.apple.CoreServices.OSServices (640.3 - 640.3) <28445162-08E9-3E24-84E4-617CE5FE1367> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff81c4a000 -
0x7fff81c4cfff com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff81c4d000 -
0x7fff81c8aff3 com.apple.bom (14.0 - 193.6) <3CE5593D-DB28-3BFD-943E-6261006FA292> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff81d01000 -
0x7fff81d3cfff com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff81d3d000 -
0x7fff81d5affb libresolv.9.dylib (57) <26B38E61-298A-3C3A-82C1-3B5E98AD5E29> /usr/lib/libresolv.9.dylib
0x7fff81eeb000 -
0x7fff81eecfff liblangid.dylib (117) <B54A4AA0-2E53-3671-90F5-AFF711C0EB9E> /usr/lib/liblangid.dylib
0x7fff81eed000 -
0x7fff8201fff7 com.apple.MediaControlSender (2.0 - 215.10) <8ECF208C-587A-325F-9866-09890D58F1B1> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x7fff82020000 -
0x7fff82205267 libobjc.A.dylib (646) <3B60CD90-74A2-3A5D-9686-B0772159792A> /usr/lib/libobjc.A.dylib
0x7fff82206000 -
0x7fff82214ff7 com.apple.opengl (11.0.7 - 11.0.7) <B5C4DF85-37BD-3984-98D1-90A5043DA984> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff82215000 -
0x7fff82262ff3 com.apple.print.framework.PrintCore (10.0 - 451) <3CA58254-D14F-3913-9DFB-CAC499570CC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff82263000 -
0x7fff8229bffb libsystem_network.dylib (411) <C0B2313D-47BE-38A9-BEE6-2634A4F5E14B> /usr/lib/system/libsystem_network.dylib
0x7fff8229c000 -
0x7fff822f7fff com.apple.QuickLookFramework (5.0 - 675) <D71CD23B-643B-341B-A890-57FE099B36C7> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff8235e000 -
0x7fff82379ff7 com.apple.aps.framework (4.0 - 4.0) <9955CAFD-D56B-36E9-BB41-6F7F73317EB5> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x7fff8237a000 -
0x7fff823fbff3 com.apple.CoreUtils (1.0 - 101.1) <45E5E51B-947E-3F2D-BD9C-480E72555C23> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
0x7fff823fc000 -
0x7fff82676ff3 com.apple.RawCamera.bundle (6.00 - 761) <056E2E1D-6682-354E-9666-7E4935653D47> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff82677000 -
0x7fff826c4fff com.apple.ImageCaptureCore (6.0 - 6.0) <93B4D878-A86B-3615-8426-92E4C79F8482> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff826c5000 -
0x7fff82875ff7 com.apple.QuartzCore (1.10 - 361.11) <7382E4A9-10B0-3877-B9D7-FA84DC71BA55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff82876000 -
0x7fff828cafff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib
0x7fff828cb000 -
0x7fff82db7fff com.apple.MediaToolbox (1.0 - 1562.19) <36062C5F-CC37-3F50-8383-07A9C8C75F33> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff82db8000 -
0x7fff82e41fff com.apple.CoreSymbolication (3.1 - 56072) <8CE81C95-49E8-389F-B989-67CC452C08D0> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff82e42000 -
0x7fff82ee1df7 com.apple.AppleJPEG (1.0 - 1) <9BB3D7DF-630A-3E1C-A124-12D6C4D0DE70> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x7fff82ee2000 -
0x7fff82ee5ff7 libdyld.dylib (353.2.1) <19FAF435-C165-3374-9DEF-D7BBA7D61DB6> /usr/lib/system/libdyld.dylib
0x7fff82ee6000 -
0x7fff82f00ff7 com.apple.AppleVPAFramework (1.0.30 - 1.0.30) <D47A2125-C72D-3298-B27D-D89EA0D55584> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
0x7fff82f1b000 -
0x7fff82f61ff7 libauto.dylib (186) <A260789B-D4D8-316A-9490-254767B8A5F1> /usr/lib/libauto.dylib
0x7fff82f68000 -
0x7fff830c6ff3 com.apple.avfoundation (2.0 - 889.10) <4D1735C4-D055-31E9-8051-FED29F41F4F6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff830c7000 -
0x7fff830d1fff com.apple.IntlPreferences (2.0 - 150.1) <F2DE1784-F780-3E3F-A626-D9CBD38F20EE> /System/Library/PrivateFrameworks/IntlPreferences.framework/Versions/A/IntlPref erences
0x7fff830d2000 -
0x7fff830d2ff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib
0x7fff830d3000 -
0x7fff830eaff7 libLinearAlgebra.dylib (1128) <E78CCBAA-A999-3B65-8EC9-06DB15E67C37> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib
0x7fff830eb000 -
0x7fff83102fff com.apple.login (3.0 - 3.0) <95726FE9-E732-3A3C-A7A1-2566678967D3> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
0x7fff83106000 -
0x7fff8321effb com.apple.CoreText (352.0 - 454.1) <AB07DF12-BB1F-3275-A8A3-45F14BF872BF> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff8321f000 -
0x7fff83297ff7 com.apple.SystemConfiguration (1.14 - 1.14) <C269BCFD-ACAB-3331-BC7C-0430F0E84817> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff83298000 -
0x7fff834d8ff7 com.apple.AddressBook.framework (9.0 - 1499) <8D5C9530-4D90-32C7-BB5E-3A686FE36BE9> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x7fff834f4000 -
0x7fff834f5ffb libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib
0x7fff834f6000 -
0x7fff8350aff7 com.apple.MultitouchSupport.framework (260.30 - 260.30) <28728A7D-E048-3B14-9932-839A87D381FE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff8350b000 -
0x7fff83535ff7 libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib
0x7fff83536000 -
0x7fff83541ff7 libkxld.dylib (2782.1.97) <CB1A1B57-54BE-3573-AE0C-B90ED6BAEEE2> /usr/lib/system/libkxld.dylib
0x7fff83542000 -
0x7fff83544fff com.apple.OAuth (25 - 25) <EE765AF0-2BB6-3689-9EAA-689BF1F02A0D> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
0x7fff83545000 -
0x7fff8354dffb com.apple.CoreServices.FSEvents (1210 - 1210) <782A9C69-7A45-31A7-8960-D08A36CBD0A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvent s.framework/Versions/A/FSEvents
0x7fff8354e000 -
0x7fff8356ffff com.apple.framework.Apple80211 (10.0.1 - 1001.57.4) <E449B57F-1AC3-3DF1-8A13-4390FB3A05A4> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff83570000 -
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0x7fff8b232ff7 com.apple.CFOpenDirectory (10.10 - 187) <0ECA5D80-A045-3A2C-A60C-E1605F3AB6BD> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff8b282000 -
0x7fff8b283fff com.apple.TrustEvaluationAgent (2.0 - 25) <2D61A2C3-C83E-3A3F-8EC1-736DBEC250AB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff8b284000 -
0x7fff8b28bfff com.apple.network.statistics.framework (1.2 - 1) <61B311D1-7F15-35B3-80D4-99B8BE90ACD9> /System/Library/PrivateFrameworks/NetworkStatistics.framework/Versions/A/Networ kStatistics
0x7fff8b28c000 -
0x7fff8b293ff7 libcompiler_rt.dylib (35) <BF8FC133-EE10-3DA6-9B90-92039E28678F> /usr/lib/system/libcompiler_rt.dylib
0x7fff8b294000 -
0x7fff8b2b3fff com.apple.CoreDuet (1.0 - 1) <36AA9FD5There is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
This is the message I keep getting. Help me please.
Process: Safari [354]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.3 (9537.75.14)
Build Info: WebBrowser-7537075014000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [163]
Responsible: Safari [354]
User ID: 501
Date/Time: 2014-04-16 22:58:20.708 -0400
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: DC8B7253-C74C-0BB5-779F-BD55E143A306
Crashed Thread: 13
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000010b874f9c
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x10b874f9c:
__DATA 000000010b1c3000-000000010b1c7000 [ 16K] rw-/rwx SM=PRV /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
--> __LINKEDIT 000000010b1c7000-000000010b971000 [ 7848K] r--/rwx SM=COW /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
MALLOC (admin) 000000010b971000-000000010b972000 [ 4K] ---/rwx SM=NUL
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x0000000103619dcd CFEqual + 285
1 com.apple.Safari.framework 0x0000000100123be0 Safari::BookmarkLeaf::retainIconForTopLevelDomainURL() + 118
2 com.apple.Safari.framework 0x000000010011e9c8 Safari::BookmarkFolder::insertChildAtIndex(***::PassRefPtr<Safari::Bookmark>, unsigned long) + 228
3 com.apple.Safari.framework 0x000000010011e138 Safari::BookmarkFolder::initFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 492
4 com.apple.Safari.framework 0x00000001001101cb Safari::Bookmark::bookmarkFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 91
5 com.apple.Safari.framework 0x0000000100110a04 Safari::Bookmark::bookmarkFromDictionaryRepresentation(Safari::CF::Dictionary const&, Safari::BookmarkGroup*) + 22
6 com.apple.Safari.framework 0x000000010011e0e7 Safari::BookmarkFolder::initFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 411
7 com.apple.Safari.framework 0x00000001001101cb Safari::Bookmark::bookmarkFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 91
8 com.apple.Safari.framework 0x000000010011fa7e Safari::BookmarkGroup::loadBookmarkGroupGuts() + 84
9 com.apple.Safari.framework 0x000000010011f3b0 Safari::BookmarkGroup::BookmarkGroup(NSString*) + 462
10 com.apple.Safari.framework 0x000000010012a9ea Safari::BookmarksControllerOld::BookmarksControllerOld() + 104
11 com.apple.Safari.framework 0x000000010012a958 Safari::BookmarksControllerOld::shared() + 46
12 com.apple.Safari.framework 0x00000001001288a4 -[BookmarksController _initWithBookmarksMenu:] + 201
13 com.apple.Safari.framework 0x0000000100124a4b +[BookmarksController sharedController] + 137
14 com.apple.Safari.framework 0x000000010014040f -[BrowserApplication sendEvent:] + 253
15 com.apple.AppKit 0x00000001048a6ea5 -[NSApplication _realDoModalLoop:peek:] + 761
16 com.apple.AppKit 0x00000001048a554e -[NSApplication runModalForWindow:] + 117
17 com.apple.AppKit 0x00000001048a50fd -[NSAlert runModal] + 145
18 com.apple.AppKit 0x000000010454d2a9 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1054
19 com.apple.AppKit 0x000000010454ce4e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
20 com.apple.AppKit 0x000000010454cdef -[NSPersistentUIRestorer promptToIgnorePersistentState] + 213
21 com.apple.AppKit 0x000000010454cd13 -[NSPersistentUIManager promptToIgnorePersistentState] + 28
22 com.apple.AppKit 0x000000010454cb34 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 252
23 com.apple.AppKit 0x000000010454c909 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
24 com.apple.AppKit 0x000000010454c36b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
25 com.apple.Foundation 0x0000000102aa4f0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
26 com.apple.Foundation 0x0000000102aa4d7d _NSAppleEventManagerGenericHandler + 106
27 com.apple.AE 0x0000000107598e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
28 com.apple.AE 0x0000000107598c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
29 com.apple.AE 0x0000000107598b36 aeProcessAppleEvent + 315
30 com.apple.HIToolbox 0x0000000106118161 AEProcessAppleEvent + 56
31 com.apple.AppKit 0x0000000104548246 _DPSNextEvent + 1026
32 com.apple.AppKit 0x0000000104547a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
33 com.apple.Safari.framework 0x0000000100140d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
34 com.apple.AppKit 0x000000010453bb2c -[NSApplication run] + 553
35 com.apple.AppKit 0x0000000104526913 NSApplicationMain + 940
36 com.apple.Safari.framework 0x0000000100312c8d SafariMain + 267
37 libdyld.dylib 0x0000000106bcf5fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x0000000106d66662 kevent64 + 10
1 libdispatch.dylib 0x0000000106b9943d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x0000000106b99152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x0000000106d65716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x0000000106e7cc3b _pthread_cond_wait + 727
2 com.apple.WebCore 0x000000010a1bb4cb WebCore::IconDatabase::syncThreadMainLoop() + 507
3 com.apple.WebCore 0x000000010a1b805f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore 0x0000000100bd153f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x0000000106d61a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000106d60d18 mach_msg + 64
2 com.apple.QuartzCore 0x0000000101cc9377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x0000000101cc92ad thread_fun + 25
4 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
5 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
6 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x0000000106d61a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000106d60d18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010366c155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010366b779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010366b0b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x0000000102aea967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x0000000102aea76b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
8 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
9 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 12:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x0000000106d65a3a __semwait_signal + 10
1 libsystem_c.dylib 0x0000000106cb4dc0 nanosleep + 200
2 libsystem_c.dylib 0x0000000106cb4cb2 usleep + 54
3 com.apple.AppKit 0x00000001047ac21d -[NSUIHeartBeat _heartBeatThread:] + 2132
4 com.apple.Foundation 0x0000000102aea76b __NSThread__main__ + 1318
5 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 13 Crashed:
0 ??? 0x000000010b874f9c 0 + 4488384412
Thread 13 crashed with X86 Thread State (64-bit):
rax: 0x746e656d656c4568 rbx: 0x0000000000000054 rcx: 0x00000001023cf000 rdx: 0x0000000000000054
rdi: 0x00000001023cf000 rsi: 0x00000001013e2000 rbp: 0x00000001023d0ff0 rsp: 0x00000001023d0f68
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x000000010b6c3420 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x00000001013e2000
rip: 0x000000010b874f9c rfl: 0x0000000000010206 cr2: 0x000000010b874f9c
Logical CPU: 2
Error Code: 0x00000014
Trap Number: 14
Binary Images:
0x1000de000 - 0x1000deffd com.apple.Safari (7.0.3 - 9537.75.14) <170ED2F7-108B-326D-96B6-D54CCA40AA85> /Applications/Safari.app/Contents/MacOS/Safari
0x1000e4000 - 0x1005eaffb com.apple.Safari.framework (9537 - 9537.75.14) <4803DE3D-4606-3B70-A537-6D12F172665A> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x1009d7000 - 0x1009d8ff7 libSystem.B.dylib (1197.1.1) <5292BF21-9406-32D5-8BB3-7DD02C672FA0> /usr/lib/libSystem.B.dylib
0x1009e5000 - 0x100a03ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x100a26000 - 0x100a27fff libquit.dylib (161.2) <54B83D99-F84C-35E1-87D5-FCCB2F200FBD> /usr/lib/libquit.dylib
0x100a30000 - 0x100a4dff7 com.apple.framework.Apple80211 (9.3.1 - 931.58) <D5B2DD15-3DCC-31F6-9320-3A20A887C5D5> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x100a5f000 - 0x100a5ffff com.apple.Carbon (154 - 157) <EFC1A1C0-CB07-395A-B038-CFA2E71D3E69> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x100a64000 - 0x100a64fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x100a6d000 - 0x100acbff7 com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x100b0e000 - 0x100b18ff7 com.apple.CrashReporterSupport (10.9 - 538) <DD7669BA-78A6-3BEA-8410-17F556ACAA18> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x100b26000 - 0x100b90ff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x100bc8000 - 0x100f3fff6 com.apple.JavaScriptCore (9537 - 9537.75.12) <8018AEEE-9FAB-34DE-AF60-97B2F221747A> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x10103a000 - 0x1011f2ff3 libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib
0x10129c000 - 0x101386fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x10139e000 - 0x1013cfff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib
0x1013e3000 - 0x1013f0ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x1013f9000 - 0x101407fff com.apple.opengl (9.6.0 - 9.6.0) <709F4A02-73A0-303C-86B5-85C596C8B707> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x101410000 - 0x101451fff com.apple.PerformanceAnalysis (1.47 - 47) <B5B491F2-EF86-3382-B23B-EA78AC40AF25> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x101ca2000 - 0x101e3eff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x101f19000 - 0x102172ff9 com.apple.security (7.0 - 55471.14) <3F7100A0-FE46-333D-9A4B-396580F1B4FE> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x1022bd000 - 0x102330fff com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x102373000 - 0x1023a1ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x1023d3000 - 0x102436ff7 com.apple.SystemConfiguration (1.13 - 1.13) <63B985ED-E7E4-3095-8D12-63C9F1DB0F3D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x102476000 - 0x1025acffc com.apple.WebKit (9537 - 9537.75.14) <CBAF76C6-E6F7-390A-A21D-CBCAF4A6896A> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x1026a6000 - 0x102897ff3 com.apple.WebKit2 (9537 - 9537.75.14) <B3511A1C-A7E7-3F81-9EDB-2602C4EFAF19> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x102a84000 - 0x102d82fff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x102fc1000 - 0x10316ef27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x103191000 - 0x1031e3fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x103242000 - 0x103304ff5 com.apple.CoreText (352.0 - 367.19) <24848DF1-67EC-3D41-9548-1F14C6DFBBF9> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x103375000 - 0x103376ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x10337c000 - 0x1034ecff8 com.apple.CFNetwork (673.2.1 - 673.2.1) <AE407146-CCF2-33DD-AAEA-6887FD6F45BA> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x1035f5000 - 0x1035f5fff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x1035fb000 - 0x1037e0fff com.apple.CoreFoundation (6.9 - 855.14) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x103955000 - 0x103a5bff7 com.apple.ImageIO.framework (3.3.0 - 1042) <6101F33E-CACC-3070-960A-9A2EA4BC5F44> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x103ac9000 - 0x1043e8af3 com.apple.CoreGraphics (1.600.0 - 599.20.11) <06212100-8069-31A1-9C44-F6C4B1695230> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x104519000 - 0x104519fff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x104524000 - 0x10509afff com.apple.AppKit (6.9 - 1265.19) <12647F2F-3FE2-3D77-B3F0-33EFAFF2CEA7> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x105821000 - 0x105850ff5 com.apple.GSS (4.0 - 2.0) <62046C17-5D09-346C-B08E-A664DBC18411> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x105872000 - 0x105883ff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x10588f000 - 0x105891fff com.apple.OAuth (25 - 25) <22D42C60-CA67-31D7-A4A4-AFD8F35408D7> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
0x10589d000 - 0x1058d5ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x105913000 - 0x105a66ff7 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <3511ABFE-22E1-3B91-B86A-5E3A78CE33FD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x105b03000 - 0x105b03ffd com.apple.audio.units.AudioUnit (1.10 - 1.10) <486A97CD-C1F7-324D-87BC-B07F7A415B68> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x105b10000 - 0x105d58ff7 com.apple.CoreData (107 - 481.01) <DA339795-5D97-35B5-9B04-629830013720> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x105e87000 - 0x105eebfff com.apple.datadetectorscore (5.0 - 354.3) <B92E87D1-2045-3AB2-AE3F-8F948B30518A> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x105f2c000 - 0x10605cff7 com.apple.desktopservices (1.8.2 - 1.8.2) <76D6ED93-9D5A-3941-8B88-A1773290AE74> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
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0x109247000 - 0x109286fff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x109296000 - 0x10929effc libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x1092a7000 - 0x1092b2fff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x1092c8000 - 0x109306ff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x109310000 - 0x109312fff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x109318000 - 0x10931bfff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x109326000 - 0x109759ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x109975000 - 0x1099c3fff com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x1099e1000 - 0x1099edff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x1099f5000 - 0x109a0eff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x109a25000 - 0x109a55fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x109a81000 - 0x109aa6ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x109ab9000 - 0x109b39fff com.apple.CoreSymbolication (3.0 - 141) <DC9F84AA-9BD0-322B-83C3-FDC1FA771F37> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x109b57000 - 0x109bafff7 com.apple.Symbolication (1.4 - 129) <6D47983E-9B8E-38A0-9503-099601CF118E> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x109bfa000 - 0x109c29fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x109c47000 - 0x109ca6fff com.apple.framework.CoreWLAN (4.3.2 - 432.47) <AE6FAE44-918C-301C-A0AA-C65CAB6B5668> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x109ce7000 - 0x109d11ff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
0x109d24000 - 0x109d8afff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x109def000 - 0x109df3fff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x109e01000 - 0x109e04fff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x109e0d000 - 0x109e1ffff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x109e40000 - 0x109e58ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x109e6a000 - 0x109e6bff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x109e72000 - 0x109e74ff7 com.apple.securityhi (9.0 - 55005) <38784C88-AA07-350E-97A3-FCC24C97FC82> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x109e7d000 - 0x10a03bfff com.apple.GeoServices (1.0 - 702.15.12) <5A4D463F-689F-3822-BF26-A19D51503019> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x10a198000 - 0x10a1a2ff7 com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x10a1b2000 - 0x10b004ffb com.apple.WebCore (9537 - 9537.75.14) <99715507-9651-3DCE-831B-BF815FB3DE44> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x10d527000 - 0x10d553fff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x10d5c5000 - 0x10d5d2ff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Librarian
0x10d5ee000 - 0x10d5f6ff3 libCGCMS.A.dylib (599.20.11) <BB1E8D63-9FA1-3588-AC5D-1980576ED62C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x10e467000 - 0x10e48fffb libRIP.A.dylib (599.20.11) <D79461A6-2E24-3531-ADA2-EAC972384A7D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x10e49f000 - 0x10e4a2ffa libCGXType.A.dylib (599.20.11) <C0B41DDE-0988-3652-B03B-9E5EB0DABAEB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x110002000 - 0x110293fff com.apple.RawCamera.bundle (5.04 - 736) <0C8A3629-BEAC-34A7-A3A3-B9AF4B3AB4B4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff61224000 - 0x7fff61257817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 1
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 591
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=161.7M resident=86.2M(53%) swapped_out_or_unallocated=75.5M(47%)
Writable regions: Total=1.1G written=10.2M(1%) resident=13.1M(1%) swapped_out=0K(0%) unallocated=1.1G(99%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 452K
CG image 12K
CG raster data 12K
CG shared images 180K
Image IO 16K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
Kernel Alloc Once 8K
MALLOC 48.4M
MALLOC (admin) 32K
Memory Tag 242 12K
Memory Tag 251 36K
SQLite page cache 640K
STACK GUARD 56.0M
Stack 13.7M
VM_ALLOCATE 16.4M
WebKit Malloc 1232K
__DATA 23.5M
__IMAGE 528K
__LINKEDIT 41.9M
__TEXT 119.9M
__UNICODE 544K
mapped file 49.8M
shared memory 4K
=========== =======
TOTAL 1.4G
TOTAL, minus reserved VM space 373.3MYou installed the "Genieo" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Step 1
In the Applications folder, there should be an item named "Genieo". Select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.
There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.
This step does not completely inactivate Genieo.
Step 2
Don't take this step unless you completed Step 1, including the restart, without any error messages. If you couldn't complete Step 1, stop here and ask for instructions.
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client/u/usr/lib/libgenkit.dylib/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib~/Library/Application Support/com.genieoinnovation.Installer~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 3
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. It must be said that this failure of oversight is inexcusable and has seriously compromised the value of Gatekeeper and the Developer ID program. You cannot rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam.
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