InstallShield box opens after installing ITunes Update

I have repeatedly tried installing the disc that came with my ipod Nano. (I already had iTunes on the computer for an ipod Photo)Every time I open the iTunes program from the desktop shortcut, an InstallShield box opens up that reads: Command line parameters: /L Language ID (then a bunch of other / marks and text I do not understand. Is there a telephone # for an actual tech support, or has anyone else experienced problems updating over an older version of iTunes? I have tried uninstalling and reinstalling and also restoring the computer to previous restore points countless times. Thanks.

hi JModes!
Command line parameters: /L Language ID (then a bunch of other / marks and text I do not understand.
i haven't seen a "Command Line Parameters" reported for a wee while now. i guess that run of luck was bound to end eventually.
we don't know what causes it, but we've got a pretty reliable workaround. Google for and download a copy of WinRAR, and use WinRAR to open the iTunesSetup.exe (installer) file.
the free trial version of WinRAR has been working well for people for these purposes.
EDIT sorry Katrina! i didn't read your post properly. you had matters completely in hand.
love, b

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The Safe Mode startup key combo is the same; Startup key combinations for Intel-based Macs, it just isn't working for you.
I suggest starting from the Install DVD that came with your iMac. Once in the Installer you will find tools in the Utilties menu. Using the Disk Utility try repairing the startup volume.

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iOS: Force an app to close
http://support.apple.com/kb/HT5137
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via: iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
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Could be many things, we should start with this...
"Try Disk Utility
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hi Shaun!
after installing the update for iTunes, it doesn't run (comp makes noises but nothing comes up on screen). when i open task manager itunes is running as a process, but i can't end process.
hmmm. okay, Norton is still our prime suspect here. that "running itunes.exe process that will not die" symptom is associated with the nastier versions of the NIS 2005 launch suppression problems. (people who get that also often see things like looooooong sloooooow shutdown times on the PCs and odd end program dialog boxes.)
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love, b

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InstallShield box opens after installing ITunes Update

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