Инсталляция BOE XI 3.1 останавливается на отметке в 57%

Я пытаюсь поставить Business Objects Enterprise на сервер с SuSE 11.1, но процесс инсталляции всё время останавливается на отметке в 57%.
Я ставлю новый mysql север. Он поднимается, равно как и CMS c SIA.
Данная проблема встречается как при клиентской, так и при серверной установке.
В некоторый момент времени addsamples.js начинает добавлять Feature Samples и на этом всё останавливается.
Все разрешения для пользователей есть --- я даже пробовал ставить как root.
В процессе поиска решения было найдено следующее:
addsamples.js лежит в <BOBJ_home_folder>/bobje/enterprise120/Samples/En/Reports>. Там же образуются логи при его запуске. Есть и несколько подпапок: Demonstration, Financial, Feature Samples and Report Data.
Если их удалить, то скрипт запустится, ничего не найдёт, ругнётся и даст продолжить процесс установки.
ОС:
igor@icc:~> uname -a
Linux icc 2.6.27.7-9-default #1 SMP 2008-12-04 18:10:04 +0100 x86_64 x86_64 x86_64 GNU/Linux
igor@icc:/home/acc/> cat /etc/SuSE-release
openSUSE 11.1 (x86_64)
VERSION = 11.1
Ввиду невозможности нормального форматирования сообщения с логами, они будут отдельно.

Ява:
<pre>igor@icc:~> /usr/sbin/update-alternatives --display java
java - status is auto.
link currently points to /usr/lib64/jvm/jre-1.6.0-sun/bin/java
/usr/lib64/jvm/jre-1.6.0-sun/bin/java - priority 1609
slave ktab.1.gz: /usr/share/man/man1/ktab-java-1_6_0-sun.1.gz
slave keytool.1.gz: /usr/share/man/man1/keytool-java-1_6_0-sun.1.gz
slave rmid.1.gz: /usr/share/man/man1/rmid-java-1_6_0-sun.1.gz
slave orbd.1.gz: /usr/share/man/man1/orbd-java-1_6_0-sun.1.gz
slave rmid: /usr/lib64/jvm/jre-1.6.0-sun/bin/rmid
slave servertool.1.gz: /usr/share/man/man1/servertool-java-1_6_0-sun.1.gz
slave javaws.1.gz: /usr/share/man/man1/javaws-java-1_6_0-sun.1.gz
slave jre_exports: /usr/lib64/jvm-exports/jre-1.6.0-sun
slave policytool: /usr/lib64/jvm/jre-1.6.0-sun/bin/policytool
slave orbd: /usr/lib64/jvm/jre-1.6.0-sun/bin/orbd
slave rmiregistry: /usr/lib64/jvm/jre-1.6.0-sun/bin/rmiregistry
slave tnameserv: /usr/lib64/jvm/jre-1.6.0-sun/bin/tnameserv
slave rmiregistry.1.gz: /usr/share/man/man1/rmiregistry-java-1_6_0-sun.1.gz
slave keytool: /usr/lib64/jvm/jre-1.6.0-sun/bin/keytool
slave tnameserv.1.gz: /usr/share/man/man1/tnameserv-java-1_6_0-sun.1.gz
slave klist.1.gz: /usr/share/man/man1/klist-java-1_6_0-sun.1.gz
slave servertool: /usr/lib64/jvm/jre-1.6.0-sun/bin/servertool
slave java.1.gz: /usr/share/man/man1/java-java-1_6_0-sun.1.gz
slave kinit.1.gz: /usr/share/man/man1/kinit-java-1_6_0-sun.1.gz
slave jre: /usr/lib64/jvm/jre-1.6.0-sun
slave policytool.1.gz: /usr/share/man/man1/policytool-java-1_6_0-sun.1.gz
/usr/lib64/jvm/jre-1.4.2-ibm/bin/java - priority 1425
slave rmid: /usr/lib64/jvm/jre-1.4.2-ibm/bin/rmid
slave jre_exports: /usr/lib64/jvm-exports/java-1_4_2-ibm-1.4.2_sr10
slave policytool: /usr/lib64/jvm/jre-1.4.2-ibm/bin/policytool
slave rmiregistry: /usr/lib64/jvm/jre-1.4.2-ibm/bin/rmiregistry
slave tnameserv: /usr/lib64/jvm/jre-1.4.2-ibm/bin/tnameserv
slave keytool: /usr/lib64/jvm/jre-1.4.2-ibm/bin/keytool
slave jre: /usr/lib64/jvm/java-1_4_2-ibm-1.4.2_sr10/jre
Current `best' version is /usr/lib64/jvm/jre-1.6.0-sun/bin/java.</pre>
Логи:<br>
install.sh
<pre>igor@icc:/home/acc/BOE_XI_31_20090930/setup/logs> tail BusinessObjects.12.1.log
[info] Action type: 'Perl', source: '/home/acc/BOE_XI_31_20090930//setup/InstallActions/PostInstallScripts.pm', target: 'AddSamples'
=== [1254320553] Begin: Execution of function AddSamples from perl module /home/acc/BOE_XI_31_20090930//setup/InstallActions/PostInstallScripts.pm
[info] UpdateXMLSampleReportsLaunch: /home/acc/BOE_XI_31_20090930/bobje/jdk/bin/java -Djava.net.preferIPv4Stack=false
[info] UpdateXMLSampleReportsJar: /home/acc/BOE_XI_31_20090930/bobje/java/lib/UpdateXMLSampleReports.jar
[info] UpdateXMLSampleReportsParam: icc
[info] UpdateXMLSampleReportsPath: /home/acc/BOE_XI_31_20090930/bobje/enterprise120/Samples/En/Reports/Report Data/
=== [1254320553] Begin: "/home/acc/BOE_XI_31_20090930/bobje/ccm.sh" -anyjs "/home/acc/BOE_XI_31_20090930/bobje/enterprise120/Samples/En/Reports/addsamples.js" /CMS icc /UpdateXMLSampleReportsLaunch "/home/acc/BOE_XI_31_20090930/bobje/jdk/bin/java -Djava.net.preferIPv4Stack=false" /UpdateXMLSampleReportsJar "/home/acc/BOE_XI_31_20090930/bobje/java/lib/UpdateXMLSampleReports.jar" /UpdateXMLSampleReportsParam "icc" /UpdateXMLSampleReportsPath "/home/acc/BOE_XI_31_20090930/bobje/enterprise120/Samples/En/Reports/Report Data/" 2>&1
[info] Working directory: /home/acc/BOE_XI_31_20090930/bobje</pre>
<br>
addsamples.js
<pre>igor@icc:/home/acc/BOE_XI_31_20090930/bobje/enterprise120/Samples/En/Reports> tail -20 addsamples_20090930_1254320554069.log
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554809 PublishReports beginning
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554818 getting objectplugin beginning
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554818 getting objectplugin done
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554818 Creating infostore newinfoobjectcollection beginning
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554818 Creating infostore newinfoobjectcollection done
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554818 Adding newcollection item beginning
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554829 Adding newcollection item done
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554829 Adding SI_PARENTID beginning
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554829 Adding SI_PARENTID done
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554844 CreateReport beginning
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554844 CreateInfoObject beginning
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554844 getting objectplugin beginning
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554845 getting objectplugin done
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554845 Creating infostore newinfoobjectcollection beginning
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554845 Creating infostore newinfoobjectcollection done
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554845 Adding newcollection item beginning
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554858 Adding newcollection item done
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554858 Adding SI_PARENTID beginning
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554858 Adding SI_PARENTID done
Wed Sep 30 2009 18:22:34 GMT+0400 (MSD) 200909301254320554858 Adding ObjectName beginning: /home/acc/BOE_XI_31_20090930/bobje/enterprise120/Samples/En/Reports/Feature Samples/Drilldown.rpt</pre>

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Edited by: Josh Crawford on May 10, 2010 9:46 AM

Ingo,
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Thanks

Muralidhar Kolapalli wrote:
How do I auhenticate only against SERVER1 using AD and still be able to use the load balancing for other serversa?
If the authentication failes on SERVER2 is it possible to reroute the request to SERVER1?
Another option I guess is to custom reinstall on HP-UX and deselect CMS and just install other servers. Will this work?
Thanks
The AD plugin is not available on any unix/linux server. You just have to stop the CMS and then delete it from the CMC. At that point you will not have a cluster.
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Publishing issue with BOE XI 3.1 and SAP IK

Hi There,
this issue has been posted a few times before and I see other people are running into it as well. Nonetheless I have not found a satisfying answer in the Forum.
I have the problem that I can only publish a Crystal Report based on SAP BI if the publishing role is an Admin in BOE. that is not how it is supposed to work.
I followed all the guidelines and required settings and as soon as the publisher is no administrator I get an error. Publishing to BI works fine.
The error I get is:
An error occurred while saving and/or publishing. The return code 1 was returned from the server. An error occurred when synchronizing folder hierarchy for role:......
Here is the publishing log:
essage
[Thu Nov 20 10:06:33 2008]     2664     1688     Entering CPubReqPublishReport::Process(1)
[Thu Nov 20 10:06:33 2008]     2664     1688     Entering CPubBWConnector::GetQueryLocation()
[Thu Nov 20 10:06:33 2008]     2664     1688       SAP_LANGUAGE set to EN (got from rfc handle)
[Thu Nov 20 10:06:33 2008]     2664     1688     SAP Publisher BW Binding: 1 roles returned. Deduced active system id to be 00001 from the first row [role: Y:BI_PROG_MGR]
[Thu Nov 20 10:06:33 2008]     2664     1688     System 00001: Name: base_folder Value /SAP/2.0/
[Thu Nov 20 10:06:33 2008]     2664     1688     System 00001: Name: ce_aps_nam Value cepvsabob81:6400
[Thu Nov 20 10:06:33 2008]     2664     1688     System 00001: Name: ce_lang_list Value D E
[Thu Nov 20 10:06:33 2008]     2664     1688     System 00001: Name: ce_path_pr Value SAP
[Thu Nov 20 10:06:33 2008]     2664     1688     System 00001: Name: ce_protcl Value http
[Thu Nov 20 10:06:33 2008]     2664     1688     System 00001: Name: ce_server Value cepvsabob81.gov.edmonton.ab.gov:8080
[Thu Nov 20 10:06:33 2008]     2664     1688     System 00001: Name: ce_viewer Value reportView.do
[Thu Nov 20 10:06:33 2008]     2664     1688     System 00001: Name: folder_policy Value FCT
[Thu Nov 20 10:06:33 2008]     2664     1688     System 00001: Name: report_policy Value FCT
[Thu Nov 20 10:06:33 2008]     2664     1688     Running job synchronously
[Thu Nov 20 10:06:33 2008]     2664     1688     Entering job processor CPubJobGetRoleMetaData(Y:BI_PROG_MGR)
[Thu Nov 20 10:06:33 2008]     2664     1688     Entering CopyRfcHandle(1)
[Thu Nov 20 10:06:33 2008]     2664     1688     Starting up callback server at 162.106.114.62 sapgw16 with prog-id SEGIDDC806AA2A01688
[Thu Nov 20 10:06:33 2008]     2664     1688     GetRfcHandle() returned with handle 2
[Thu Nov 20 10:06:33 2008]     2664     1688     Leaving job processor CPubJobGetRoleMetaData(Y:BI_PROG_MGR)
[Thu Nov 20 10:06:33 2008]     2664     1688     Logging on to Crystal Enterprise
[Thu Nov 20 10:06:35 2008]     2664     1688     Logged on to CMS "cepvsabob81:6400" as user "BIX~001/DUMMY" with id 1815
[Thu Nov 20 10:06:35 2008]     2664     1688     Generating Enterprise token "cepvsabob81.COE.ADS:6400@1897JkHE9ilGJ2Hgcinp1895JceHlHlYrNTzUBPQ" for use with repository linked reports.
[Thu Nov 20 10:06:35 2008]     2664     1688     Worker thread created. Placing in active queue.
[Thu Nov 20 10:06:35 2008]     2664     1688     Base folder hierarchy: /SAP/2.0/BIXCLNT001
[Thu Nov 20 10:06:35 2008]     2664     1688     FindFolder Query: SELECT SI_ID, SI_PATH FROM CI_INFOOBJECTS WHERE SI_NAME='BIXCLNT001' AND SI_PROGID='CrystalEnterprise.Folder'
[Thu Nov 20 10:06:35 2008]     2664     6784     Entering job processor CPubJobCompositeReport
[Thu Nov 20 10:06:35 2008]     2664     6784     Running job synchronously
[Thu Nov 20 10:06:35 2008]     2664     6784     Entering job processor CPubJobDownloadReport(4BW89NXFO63ORDK4YMDSU0GN2)
[Thu Nov 20 10:06:35 2008]     2664     6784     Reused connection 2
[Thu Nov 20 10:06:36 2008]     2664     1688     FindFolder returned 1 items from query SELECT SI_ID, SI_PATH FROM CI_INFOOBJECTS WHERE SI_NAME='BIXCLNT001' AND SI_PROGID='CrystalEnterprise.Folder'
[Thu Nov 20 10:06:36 2008]     2664     1688     Base folder id is 1465
[Thu Nov 20 10:06:36 2008]     2664     1688     Worker thread created. Placing in active queue.
[Thu Nov 20 10:06:36 2008]     2664     1688     CPubReqPublishReport::force_mode string()
[Thu Nov 20 10:06:36 2008]     2664     6784     Downloaded report 4BW89NXFO63ORDK4YMDSU0GN2 with master langugage E in the following languages: D E
[Thu Nov 20 10:06:36 2008]     2664     1688     CPubReqPublishReport::force_mode_bool(false)
[Thu Nov 20 10:06:36 2008]     2664     6784     Adjusted language list for report 4BW89NXFO63ORDK4YMDSU0GN2 is "E"
[Thu Nov 20 10:06:36 2008]     2664     1688     About to start publishing reports to CE. Waiting for folders and report metadata.
[Thu Nov 20 10:06:36 2008]     2664     6784     Leaving job processor CPubJobDownloadReport(4BW89NXFO63ORDK4YMDSU0GN2)
[Thu Nov 20 10:06:36 2008]     2664     6784     Running job synchronously
[Thu Nov 20 10:06:36 2008]     2664     6784     Entering job processor CPubJobProcessReport
[Thu Nov 20 10:06:36 2008]     2664     6784     Reused connection 2
[Thu Nov 20 10:06:36 2008]     2664     2448     Entering job processor CPubJobCEFolders(Y:BI_PROG_MGR)
[Thu Nov 20 10:06:36 2008]     2664     2448     CPubLocFolderHierarchy::ParseRoleFolderInfo:l_sText:[Projektcontroller]
[Thu Nov 20 10:06:36 2008]     2664     2448     CPubLocFolderHierarchy::ParseRoleFolderInfo:l_sText:[Program Manager]
[Thu Nov 20 10:06:36 2008]     2664     2448     CPubLocFolderHierarchy::ParseRoleFolderInfo:l_sText:[BOBJ_Test_1]
[Thu Nov 20 10:06:36 2008]     2664     2448     FindObjects query: SELECT SI_NAME, SI_LOC_NAMES, SI_LOC_ORIGINAL_LOCALE FROM CI_INFOOBJECTS WHERE SI_PROGID='CrystalEnterprise.Folder' AND SI_PARENT_FOLDER='1465' AND SI_SAP_FOLDER_ID='Y:BI_PROG_MGR                 0000000000'
[Thu Nov 20 10:06:36 2008]     2664     2448     FindObjects returned 1 items from query SELECT SI_NAME, SI_LOC_NAMES, SI_LOC_ORIGINAL_LOCALE FROM CI_INFOOBJECTS WHERE SI_PROGID='CrystalEnterprise.Folder' AND SI_PARENT_FOLDER='1465' AND SI_SAP_FOLDER_ID='Y:BI_PROG_MGR                 0000000000'
[Thu Nov 20 10:06:36 2008]     2664     2448     FindObjects query: SELECT SI_PATH FROM CI_INFOOBJECTS WHERE SI_ID='1808' AND SI_PROGID='CrystalEnterprise.Folder'
[Thu Nov 20 10:06:36 2008]     2664     2448     FindObjects returned 1 items from query SELECT SI_PATH FROM CI_INFOOBJECTS WHERE SI_ID='1808' AND SI_PROGID='CrystalEnterprise.Folder'
[Thu Nov 20 10:06:36 2008]     2664     2448     FindObjects query: SELECT SI_ID FROM CI_SYSTEMOBJECTS WHERE SI_NAME='BIX~001@Y:BI_PROG_MGR'
[Thu Nov 20 10:06:36 2008]     2664     2448     FindObjects returned 0 items from query SELECT SI_ID FROM CI_SYSTEMOBJECTS WHERE SI_NAME='BIX~001@Y:BI_PROG_MGR'
[Thu Nov 20 10:06:36 2008]     2664     2448     ERROR: ..\..\src\ce_folder_hierarchy.cpp [328]: E_NOINTERFACE failed with return code l_hr = -2147467262
[Thu Nov 20 10:06:36 2008]     2664     2448     COM Exception caught in CCEFolderHierarchy::RelateFolderToUserGroup. HRESULT = -2147467262
[Thu Nov 20 10:06:36 2008]     2664     2448     ERROR: .\ce_folders.cpp [226]: m_objBaseHierarchy.RelateFolderToUserGroup(l_sFullUserGroupName, l_nRoleRootFolderId) failed with return code l_hr = -2147467262
[Thu Nov 20 10:06:36 2008]     2664     2448     Leaving job processor CPubJobCEFolders(Y:BI_PROG_MGR)
[Thu Nov 20 10:06:36 2008]     2664     1688     error happened when synchronizing role folder
[Thu Nov 20 10:06:36 2008]     2664     1688     Leaving CPubReqPublishReport::Process(1)
[Thu Nov 20 10:06:36 2008]     2664     1688     Dispatch returned with code 0 and message [See RFC trace file or SAP system log for more details]
[Thu Nov 20 10:06:36 2008]     2664     6784     Content marker: 0
If someone ran into this issue and fixed it could you please give me your steps so I can check with what I did?
Thanks,
Stephan

Hi,
- the user that is supposed to publish a report needs to be part of a role that has been imported
- that role needs to have the rights to view, edit, add, modify object as part of the role folder (or higher in the folder structure like the SAP system ID Folder).
detailed list of rights :
     Add objects to the folder that the user owns
     Add objects to the folder
     Copy objects to another folder that the user owns
     Copy objects to another folder
     Delete objects that the user owns
     Delete objects
     Edit objects
     Edit objects that the user owns
     Modify the rights users have to objects
     View objects
     View objects that the user owns
- you then need to assign a principal to the user group in BOE (CMC > Users and Groups > select the group > add principal) and assign the same rights
- then go to the Access Levels and use the Manage > user security option and give the role the following rights :
     View objects
     View objects that the user owns
     Edit Objects
     Edit objects that the user owns
     Use Access level for security assignment
Ingo

BOE XI R2 - Configuring RAS with Service user, RAS Fails to start...

Colleagues:
Where would kbase article c2018785 be found?
I am configuring my BOE XI R2 to use End-to-End SSO via IIS using this document from Business Objects:
Link: [https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/403cdf46-c63e-2b10-2997-978cb8ba59f0]
In this document, you create a service user under which certain applications run, including the Report Application Server.
There is a specific note on page 6 in the doc which states:
The RAS server may fail to start under this new service account. If you experience this issue, follow the steps outlined in the following kbase:
Link: [http://support.businessobjects.com/library/kbase/articles/c2018785.asp]
Unfortunately, the link is out of date, and I have not found the article using the existing search tools.
I did use the -trace argument to the command line to start up the RAS service, and the output is follows:
Timestamp     ProcessID     ThreadID     Message
[Thu May 07 13:21:39 2009]     4448     4228     (.ashwin32service.cpp:165): trace message: RAS starting
[Thu May 07 13:21:39 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2039): CDTSApp::InitInstance(): In CDTSParameters::RUN
[Thu May 07 13:21:39 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2055): CDTSApp::InitInstance(): Starting server. Process Id=4448
[Thu May 07 13:21:39 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2062): CDTSApp::InitInstance(): setServerParameters() done
[Thu May 07 13:21:39 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2130): CDTSApp::InitInstance(): initLicenseLimit() returns 1
[Thu May 07 13:21:39 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:3895): CDTSApp::loadServerOptions(): about to SaveToRegistryAsDefault
[Thu May 07 13:21:39 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:3897): CDTSApp::loadServerOptions(): done SaveToRegistryAsDefault hr=-2147024891
[Thu May 07 13:21:39 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:3916): CDTSApp::loadServerOptions(): error Access is denied.
[Thu May 07 13:21:39 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2134): CDTSApp::InitInstance(): loadServerOptions() returns 0
[Thu May 07 13:21:39 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2194): CDTSApp::InitInstance(): getDataEngineName() returns C:TrouxBusiness Objectscommon3.5 incrpe32.dll
[Thu May 07 13:21:39 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2197): CDTSApp::InitInstance(): openEngine() returns 0
[Thu May 07 13:21:39 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2292): CDTSApp::InitInstance(): preloadMSXML() done
[Thu May 07 13:21:39 2009]     4448     4228     trace message: EnCOMSessionMgr::EnCOMSessionMgr begins...
[Thu May 07 13:21:39 2009]     4448     4228     trace message: EnCOMSessionMgr::EnCOMSessionMgr trying to get Singleton SessionManager.
[Thu May 07 13:21:39 2009]     4448     4228     trace message: CInfoSessionManager::Initialize start
[Thu May 07 13:21:39 2009]     4448     4228     trace message: CInfoSessionManager::Initialize, start the cluster refresh thread
[Thu May 07 13:21:40 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:40.217 4448 4228 (.dtsdts.cpp:2445): CDTSApp::InitInstance(): caught UNKNOWN EXCEPTION!!!
[Thu May 07 13:21:40 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:40.217 4448 4228 (.dtsdts.cpp:2461): CDTSApp::InitInstance() returns 0
[Thu May 07 13:21:40 2009]     4448     4228     (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:40.217 4448 4228 (.dtsdts.cpp:1039): CAgentMapMT::ShutDown - outstanding agents:
[Thu May 07 13:21:40 2009]     4448     4228     (.ashwin32service.cpp:329): trace message: RAS Exiting: return code = 0
In the Windows event viewer, this error is echoed:
Failed to load Report Application Server settings from the system registry.
Detailed Message: Access is denied.
It seems my service account needs a certain permission to be able to load and read the registry for this application, and I'm sure this permission is discussed in the missing kbase article.
Could you please let me know what permission is required for this user on the OS? This is Win2003 x64 SP2.
Thanks, and have a good day

Hi,
if this a permissions problem then just start +regedit*, go to
My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects
select it, press the right mouse button and choose Permissions. Press the advanced button and assign your service account with full control at this point of the registry. Do not forget to select the +Replace Permissions Entries on all child objects ... + option.
You can also take a look at Notes 1199630 and 1201489 (this one is for CR 10 but it may be worth it to follow the instructions there) ( [https://service.sap.com/notes])
Regards,
Stratos

SSO between BI,CE7.1 ENH1 and BOE 3.1

Hi All,
Our requirement is to do SSO between BI,CE7.1 ENH1 and BOE 3.1. In the BO Integration Kit documentation, it has mentioned trusting the systems between BI and BO and SSO configuration between EP and BO.
I have performed all the steps given in the document even in CE Portal and SSO between CE and BO is not working. In further research, I can find in NWA, the JAVA EE Application u201Ccom.businessobjects.pct.masteriview.paru201D is in explicit stop mode and it is not starting even I try to do manually or restarting the server. Below is the log which states the following for not starting the service
[ERROR CODE DPL.DS.5035] Application [sap.com/com.businessobjects.pct.masteriview] cannot be started. Reason: it has hard reference to resource [jcoclient] with type [SAPPORTAL], which is not active on the server. Hint: 1) Is referred resource deployed? 2) Is referred resource able to start?
Not sure which resource it is looking for and need expertise on the same..Earliest response is highly appreciated.
Thanks,
PradeeP

HI,
please make sure you check the supported SAP J2EE versions for BusinessObjects here : http://service.sap.com/bosap-support and also remember that the integration is for the portal and you are using CE.
ingo

Problem at installation FixPack 3.3 on BOE XI 3.1 SP3

Hi Colleagues.
When I try to install FixPack 3.3 on BOE XI 3.1 SP3, I have a problem-progress of installation is stoped on 17% in phase "Running Post Install Actions".
You can see the last strings in setup's log file (BusinessObjects_FP_3_3.12.3.log):
========================================================================
====== [1294737999] Running Post Install Actions
========================================================================
========= [1294737999] doInstallAction: PostInstall
[info] Action type: 'Perl', source: '/sapboe//setup/InstallActions/BOBJInitAudit.pm', target: 'StopSIA'
=== [1294737999] Begin: Execution of function StopSIA from perl module /sapboe//setup/InstallActions/BOBJInitAudit.pm
[info] Stopping SIA
=== [1294737999] Begin: /sapboe/bobje/ccm.sh -stop all 2>&1
[info] Working directory: /sapboe/setup/Installer
I think installation process could't to stop SIA and therefore could't go to next phase of installation.
OS is HP-UX v.11. Also I have a installed BOE XI 3.1 SP3. User for BOE in UNIX is "boeadm".
I started installation by root. Maybe the problem in this?
Maybe I should was to start installation by user "boeadm"?
Please help..
thanks&regards,
Yessen

Well to answer my own question it looks like you do need to run the repair as the same user that did the original install.
/srv/sap/sap_bobj/ccm.sh -stop all 2>&1
Warning: This product was installed under username: sap-cr
Current username is:
Press Enter to continue...
After running as the correct user I get this:
/srv/sap/sap_bobj/ccm.sh -stop all 2>&1
Stopping all...
Stopping server_name

BOE ssl configuration

Hello,
I'm working on migrating our BOE XI R2 to BOE 3.1 SP2 on a new server (windows).
Before we were using iis and ssl setting was easy. Now on tomcat I'm having problems.
I'm not creating a new certificate I want to use a special one created for our domain from a 3rd party cert authority.
I don't know much about certificates.
so I have domain.cer domain.der domain.key domain.pem domain.pfx password.txt trustedcer.crt (root ceritiificate) files in d:\ssl folder.
From CCM I check the "enable the ssl"
and I try to fill below
SSL certificates folder=d:\ssl
server ssl certificate file=domain.cer
SSL trusted certificates file=trustedcer.crt
SSL private key file=domain.key
SSL private key passphrase file=password.txt
in tomcat configuration I use the same pattern.
Do I have to convert cer files to der.
Why this combination is not working how can I set the ssl.
Thank you

If yoour users are using the browser and no thick clients then it is all about configuring Tomcat for SSL. You can find plenty information about this in Internet or here https://css.wdf.sap.corp/sap/support/notes/1299147.
Regards,
Stratos

Performance degradation encountered while running BOE in clustered set up

Problem Statement:
We have a clustered BOE set up in Production with 2 CMS servers (named boe01 and boe02) . Mantenix application (Standard J2EE application in a clustered set up) points to these BOE services hosted on virtual machines to generate reports. As soon as BOE services on both boe01 and boe02 are up and running , performance degradation is observed i.e (response times varies from 7sec to 30sec) .
The same set up works fine when BOE services on boe02 is turned off i.e only boe01 is up and running.No drastic variation is noticed.
BOE Details : SAP BusinessObjects environment XIR2 SP3 running on Windows 2003 Servers.(Virtual machines)
Possible Problem Areas as per our analysis
1) Node 2 Virtual Machine Issue:
This currently being part of the Production infrastructure, any problem assessment testing is not possible.
2) BOE Configuration Issue
Comparison report to check the build between BOE 01 and BOE 02 - Support team has confirmed no major installation differences apart from a minor Operating System setting difference.Question being is there some configuration/setting that we are missing ?
3) Possible BOE Cluster Issue:
Tests in staging environment ( with a similar clustered BOE setup ) have proved inconclusive.
We require your help in
- Root cause Analysis for this problem.
- Any troubleshooting action henceforth.
Another observation from our Weblogic support engineers for the above set up which may or may not be related to the problem is mentioned below.
When the services on BOE_2 are shutdown and we try to fetch a particular report from BOE_1 (Which is running), the following WARNING/ERROR comes up:-
07/09/2011 10:22:26 AM EST> <WARN> <com.crystaldecisions.celib.trace.d.if(Unknown Source)> - getUnmanagedService(): svc=BlockingReportSourceRepository,spec=aps<BOE_1> ,cluster:@BOE_OLTP, kind:cacheserver, name:<BOE_2>.cacheserver.cacheserver, queryString:null, m_replaceable:true,uri=osca:iiop://<BOE_1>;SI_SESSIONID=299466JqxiPSPUTef8huXO
com.crystaldecisions.thirdparty.org.omg.CORBA.TRANSIENT: attempt to establish connection failed: java.net.ConnectException: Connection timed out: connect minor code: 0x4f4f0001 completed: No
     at com.crystaldecisions.thirdparty.com.ooc.OCI.IIOP.Connector_impl.connect(Connector_impl.java:150)
     at com.crystaldecisions.thirdparty.com.ooc.OB.GIOPClient.createTransport(GIOPClient.java:233)
     at com.crystaldecisions.thirdparty.com.ooc.OB.GIOPClientWorkersPool.next(GIOPClientWorkersPool.java:122)
     at com.crystaldecisions.thirdparty.com.ooc.OB.GIOPClient.getWorker(GIOPClient.java:105)
     at com.crystaldecisions.thirdparty.com.ooc.OB.GIOPClient.startDowncall(GIOPClient.java:409)
     at com.crystaldecisions.thirdparty.com.ooc.OB.Downcall.preMarshalBase(Downcall.java:181)
     at com.crystaldecisions.thirdparty.com.ooc.OB.Downcall.preMarshal(Downcall.java:298)
     at com.crystaldecisions.thirdparty.com.ooc.OB.DowncallStub.preMarshal(DowncallStub.java:250)
     at com.crystaldecisions.thirdparty.com.ooc.OB.DowncallStub.setupRequest(DowncallStub.java:530)
     at com.crystaldecisions.thirdparty.com.ooc.CORBA.Delegate.request(Delegate.java:556)
     at com.crystaldecisions.thirdparty.org.omg.CORBA.portable.ObjectImpl._request(ObjectImpl.java:118)
     at com.crystaldecisions.enterprise.ocaframework.idl.ImplServ._OSCAFactoryStub.getServices(_OSCAFactoryStub.java:806)
     at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.do(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.a(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getUnmanagedService(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.AbstractStubHelper.getService(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.e.do(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.o.try(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.o.a(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.o.a(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.p.a(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(Unknown Source)
     at com.crystaldecisions.sdk.occa.managedreports.ps.internal.a$a.getService(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.e.do(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.o.try(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.o.a(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.o.a(Unknown Source)
     at com.crystaldecisions.enterprise.ocaframework.p.a(Unknown Source)
We see the above warning coming 2 or 3 times before the request is processed and then we see the report. We have checked our config's for the cluster but didn't find anything concrete.
Is this a normal behavior of the software or can we optimize it?
Any assistance that you can provide would be great

Rahul,
I have exactly the same problem running BO 3.1 SP3 in a 2 machine cluster on AIX. Exact same full install on both machines. When I take down one of the machines the performance is much better.
An example of the problem now is that when i run the command ./ccm.sh -display -username administrator -password xxx on the either box when they are both up and running, I sometimes receive a timeout error (over 15mins)
If I run SQLplus direct on the boxes to the CMS DB then the response is instant. Tnspings of course shows no problems
When I bring down one of the machines and run the command ./ccm.sh -display again then this brings back results in less than a minute...
I am baffled as to the problem so was wondering if you found anything from your end
Cheers
Chris

Report refresh not working on BOE server (infoview)

Hi,
Having trouble refreshing Crystal report from BOE server (infoview) . Please see steps below I have used to create the report and refresh it.
Version : Crystal Developer 2008
Server : BOE XI 3.0
Here is what I did :
1) Created a BW query with paramters - couple of them are mandatory parameters.
2) Created a Crystal report from BW query ( MDX was selected )
3) Refreshed the report in Crystal Developer - Runs perfectly fine
4) Published the same report to BOE server ( infoview) WITH NO DATA SAVED option
5) Opened up the report in BOE to run it.
6) Displays the parameter selection box on the screen :
7) I enter the mandatory values and execute - Report does not refresh and keeps displyaing the selection Box.
NOW - SAVED THE REPORT WITH DATA option
8) Published the same report to BOE server ( infoview)
9) Opened up the report in BOE to run it.
10) MY FORMATTING features are messed up for e.g Graph Titles
11) Displays the SELECTION values saved with the Crystal report
12) I enter new selection values , report brings up the old data
If I can get some help that woud be great.
Thanks in advance .
Hitesh Mehta

Closing my open messages.
Hitesh

CR2008 connectivity issue with BOE Universes(sap and non sap universes)

Hi Experts !!
Recently we tried to build/connect to a Universe in Crystal Reports2008 via 'Make a new connection tab'.
The universes are of SAP BW or non SAP Lying in BOE Servers and we are trying to build reports on them by conncting/utilizing the universes as a database for Crystal Reporting.
Our issue is most of the time we are not able to connect to the Universes and the connectivity blows out by some 'communication Error' thing initially.
While at some other points in time, the connectivity takes us to the Universe and we are able to select few characteristics and key figures from the Universe but the moment we go futher and try to run by pressing 'OK' button it blows out and say' LOGON FAILED'.
Apparantly, it is an connectivity issue with BOE server and from the different blogs it looks like it is a known issue for long.
The proposed issue resolution were like either CR2008 should be SP2 with BOE SP3 or there should be some additional .dll files defined in the paths in case of MSSQL database. None of this applies to us as we are on CR2008 with SP3 and going back to SP2 is probably not a viable option for us, and we are using Oracle as underlying database in this specific case.( i would like to tell you here that we are able to connect to Oracle Database directly though).
We have raised a message with SAP and was just wondering if we do have some solution/workaround already available to this known issue in place please?
Thanks&Regards.
Edited by: AMIT GHILDYAL on Aug 1, 2011 2:41 PM
Edited by: AMIT GHILDYAL on Aug 1, 2011 2:44 PM
Edited by: AMIT GHILDYAL on Aug 1, 2011 3:14 PM

Hi Amit,
Moved to Universe Forum.
If you have a case logged then no point posting here also, this is a public site and not a case management tool.
Once you do get the solution from your case please post it here also to help others if they have the same problem.
Thank you
Don

RCIRAS0546 Error - Unable to Export a Crystal Report from BOE XI (SP3) 3.1

Hello,
We have just upgraded to Crystal Reports 2008 (from Crystal Reports 10) and BOE XI 3.1 sp3 (from Crystal Enterprise 10). The reports created in CR 10 open and generate just fine from within CR 2008, and they are saved to BOE XI. When I view the CR from within BOE XI web gui, the report displays fine in Crystal Report format. When I attempt to export the report to .pdf, I get the error "Your request could not be completed because a failure occurred while the report was being processed. Please contact your system administrator. [RCIRAS0546]" I tried exporting the report to Word, Excel, RTF, and CSV and did not get any error. Adobe Reader IS loaded on the server (we are running direct on server right now to test before deploying over web).
This does not happen with all of our reports, and we can't figure out why it happens with some and not others. Another thread on the forum led me to believe it may have been due to subreports, but this is not the case as the reports that error sometimes have subreports, sometimes not. Some reports have formulas, some do not. I can't find the common design between them to cause this issue.
Any help would be GREATLY appreciated!!
(FYI - I've changed the default Input and Output directory of the servers from the default C drive to the D drive as it is larger. I simply overwrote the placeholder and ensured the folder path existed - which it does. Not sure if this applies. I also pointed the temp directory to the same D location)

BI Platform
-Abhilash

Инсталляция BOE XI 3.1 останавливается на отметке в 57%

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