Instant ink help

I have bought an enrollment card for your HP Instant ink service, from Argos in the UK. It is saying it is not activated, i have tried the support forums, Twitter and every time i phone, you are closed, i really want to use this service, but im getting very annoyed that i cant not get any help. Please respond so i can get some help!!!

Hi,
Unfortunately it looks like your email that you used to register with to the instant ink program has gotten linked as a US account and not UK, hence the experience you have recieved as described.
The solution is to re -enroll with a new email address or alternatively if you want to retain your existing email address i can send you a private message to gather some details and work on re-configuring your email account to get you signed up for the instant ink service.
As an aside just to confirm the support phone number is 0844 369 0369.
Although I am an HP employee, I am speaking for myself and not for HP

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Help with HP Instant Ink

Dec 8, 2014 32 pages Dec 10, 2014 3 pages Dec 11, 2014 15 pages Dec 13, 2014 8 pages
I was having problems wth my printer and on Dec 8th kept trying different solutions to print the 32 pages were not usable and now I am close to my page limit for the month. Is this going to happen every time I hit a glitch? I installed my 1st new cartridge tying to get it to print right which activitated my HP Instant ink and my 1st cartridge wasn't even empty yet!

Hi Nanaberry,
Sorry to hear you are having some printer problems. If you still need help in solving printing issues please contact the HP support for printers at: http://support.hp.com/us-en/contact-hp
If your printer issues are solved and you want help with the issues below in regards to your Instant Ink account then please contact HP Instant Ink support and they will be happy to help you with the issue.
You have a couple options for this
1. Go to the weblink below and fill out the form to start a chat with an agent
https://support.hp.com/us-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249
2. Call 855-785-2777
Let me know if you need any other help and if this post helped you.
Thanks,
JillSa
I am an HP employee.

Instant ink cartridge does not work how do I return it

I purchased the instant ink program with my printer. Today I put them in the printer. I get a message "the following ink cartridge must be replaced". So I shut everything down, removed both cartridges and unplugged the printer. I then plugged it back in, turned it on and reinserted the cartridges. Still got the same message. I called customer service and tried to get help from a smart aleck little girl who spent most of the time trying to convince me I was stupid. She took me thru all the diagnostic steps of offf/on/out/in/out/in/out/in/off/on/unplugg/clean with qtips/plug in/turn back on, insert cartridges again and VIOLA STILL DOES NOT WORK. After two calls of approximately 35 minutes I was told that I cannot get a replacement cartridge until she approves it (don't know who she is). Asked her how do I get approval because I really need ink and this is my brand new experience with HP. She continued to browbeat me and tell me over and over again that they do not approve replacement cartridges without approval. I asked how do I buy a cartridge and get out of the program because I do not want to get approval from anyone to be able to purchase anything. She told me over and over she did not recommend that. It is a good program - HA says her. All I want to do is use my printer and I have spent all afternoon on this &%&$. I just need info on how to get out of this program, I am exhausted.

Hi @pmaddin ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Thanks for visiting the HP Support Forum
I work for HP. However I speak only for myself, not for HP nor anyone else

Re: Printer says it needs to connect to update HP instant ink status

I'm having the same problem. It will print from the computer but only after I press the ok button on the printer (mine is an Envy 4500). When I look online at my intant ink status it can't connect to the printer and hasn't registered any prints I've done over the last couple of days.
I wonder if this is a problem at the HP end, rather than with our printers.

Hey @sheap,
Welcome to the HP Support Forum.
I understand you're getting an error status regarding your Instant Ink service when using your HP printer. I would like to help.
With respect to the prompt that you're seeing, I recommend you call our Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you for posting in the HP Support Forum and have a great day!
E-roq
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UPDATED!!!!!!!!!!!!! Instant Ink billing question

Just thought I'd update this and let ya all know how wonderful HP customer service is! Well, it's 12 days later and I;m STILL waiting to get this resolved! Guess what? It's just a matter of giving me an additional 50 pages that they billed me for or refunding the two dollar overcharge!
Would you believe that I've talked to no less than 4 people on the phone, I've had to email screen shots (which prove I'm right, by the way) ALL OVER A FREAKING TWO DOLLARS! This is seriously EFFED UP folks! As soon as I get this resolved (of course saying soon and resolved in the same sentence when refering to HP Service is just plain ole funny) I plan to cancel my sub and run as fast as I can from HP service and products.
I really need a new computer and have decided that it WILL NOT be an HP now. THEY'VE LOST A CUSTOMER OVER $2.00!!!!!!! This lack of CS IS CRAZY!!!!!
Just wondering who to contact about a billing error for the Instant Ink program. I changed the plan before the billing cycle and was charged for the 100 page plan again, but my page history is showing the 50 page plan.
I can not find a contact number for billing issues ANYWHERE and the online chat is not available.
Am I forced to dispute the charge with my bank and cancel the Instant Ink sub just to get some help?
And yes, I'm pissed off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

@jmaries
Are you in the US? If so, call 1-855-785-2777
Just FYI, there's lots more info on the Frequently Asked Questions section of www.instantink.com
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Instant ink

I AM having trouble with printing since i started instant ink 90% of the time i print it takes from 2 to 5 pages to print one thing first page print a inch of the whole second afew more and on last page i get an full page being on the ink program iam being charged for the pages i print so it not very good its costing me moe for wasted paper then i only to to print a fraction of what iam paying so far they have reset amount of pages have been on phone with tec several time since i got printer thought it was fixed the last time but printed today and it took five pieces of paper a little print on each page befor i got the full page LOOKING TO SEE IF ANYONE ELSE HAS HAD THIS PROBLEM?

Hi @grannyjean
Welcome to the HP Support Forums. I understand that you are having issues printing with your Envy 5535 printer and it seemed to have started when you enrolled in HP’s Instant Ink program.
As this is an on-going print quality issue, my recommendation is to continue to speak with the Instant Ink specialists. If you are unsure how to contact them I have included the contact information for them for the countries/regions that currently have HP’s Instant Ink program.
United States – HP Cloud Services at 1-855-785-2777 )indicating your call is about the Instant Ink Program) Monday to Friday 8 a.m. – 11 p.m. and Saturdays from 9 a.m. – 8 p.m.
United Kingdom - HP Customer Support at 0207 660 0596 (indicating your call is about the Instant Ink Program) Monday - Friday 8:30 a.m. - 6 p.m. (except bank holidays)
France - HP Customer Service at 0969 320 435 (indicating your call is about the Instant Ink Program) Monday - Friday 8 a.m. - 6 p.m. (except holidays)
Germany - HP Customer Service at 069 2999 3434 (indicating your call is about the Instant Ink Program) Monday - Friday 8:30 a.m. - 6 p.m. (except public holidays)
Regards,
Happytohelp01
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I work on behalf of HP

Please Include Puerto Rico on the Instant Ink Program

Hello,
I will like to suggest you guys to add Puerto Rico to the Instant Ink Program. I use my printer alot and I use alot of ink and the ink is a little expensive.
Thanks
This question was solved.
View Solution.

Hello @bsanchez12,
Welcome to the HP forums.
I understand that you would like to see Instant Ink come to Puerto Rico.
Like you mentioned, while it is not currently available, please keep checking the Instant Ink page periodically for updates.
Aardvark1
I work on behalf of HP
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Instant Ink suspends printing

My credit card company recently changed my credit card due to a potential compromise at a business I had used. HP's processing for my Instant Ink account failed as a result and my account was suspended. I updated my billing information over the weekend, but am still awaiting HP's processing and verification of the change.
Since my ink cartridges came as a result of the InstantInk program, my printing with InstantInk cartridges has been suspended as well. I can not print until I either change the cartridges to non-InstantInk cartridges or HP processes my billing change. Apparently they only do this once in a 24 hour period.
In this day of instant or nearly instant transaction processing (and InstantInk cartridges), this seems like a poor business practice for two reasons. Firstly, the billing change shouldn't take 24 hours to process. Secondly, the cartridges in my printer were sent during a period when payments could be processed and are therefore already paid for (HP should have transaction records that would confirm this). Suspension of my account should only prevent new cartridges from being sent, not prevent those for which payment has already been received from not working.
I also found that print jobs encountering the "unspecified problem" error that indicated I should check the InstantInk web site did not revert to a hold or paused status after encountering the error and were lost.

Dear @cbrown72701
I just sent you a private message. Please check your inbox and reply so I can help address your billing issue.
Best regards,
KAB_11
Although I work on behalf of HP, I am speaking for myself and not for HP.
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Do HP offer an A3 printer on the instant ink initiative ?

Looking to purchase an A3 printer, and wondered if HP did one that can use instant ink ?

Hey @sewell001,
Welcome to the HP Support Forum! I understand you're looking into purchasing an Instant Ink compatible printer. I can provide you with the full list of Instant Ink compatible printers.
Just to clarify, what do you mean by A3? Are you referring to 'All-in-One' printer capabilities or A3 paper size?
Here's the full list of eligible printers:
HP ENVY 4500 Series
HP ENVY 5530 Series
HP ENVY 5640 Series
HP ENVY 5660 Series
HP ENVY 7640 Series
HP Officejet 4630 Series
HP Officejet 5740 Series
HP Officejet 6810 Series
HP Officejet 6820 Series
HP Officejet 8040 Series
HP Officejet Pro 6830 Series
HP Officejet Pro 8610 Series
HP Officejet Pro 8620 Series
HP Officejet Pro 8630 Series
Source
If you have further questions about the Instant Ink service please call our Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great day!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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A3 Printer to use with instant ink

Hi,
I'm looking at the HP instant ink scheme, but would like an A3 printer to use.
Can you tell me if HP offer an A3 printer that can be used with the instant ink scheme.
Thanks

There are currently no printers that support A3 paper for Instant Ink. You can see the list of printers in the document here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hp instant ink program for hp envy 4501

what if i bought new ink before i got my first hp instant ink in the mail? Will i get charged prior to the 30 days if i replace the original ink for the savings program one?

Hi there, billing doens't start until 30 days after you install one of the Instant Ink cartridges posted to you by HP. If you are currently using the cartridges you purchased and have enrolled in the Instant Ink program, you're billing period won't start until you replace one of those cartridges with one of those sent to you under the Instant Ink program.
Best.
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I am an HP employee.

How do I turn of the "Connect printer to update HP Instant Ink status" message?

I initially signed up for the HP Connected program but had to discontinue when I lost my internet connection. The Wi-Fi still works. I replaced my Instant Ink cartridges with the appropriate new non-Instant Ink HP ink cartriges. The printer works, but before each job prints I have to walk over to the printer the touch screen and depress the "OK" button to remove a warning message which state: "Connect printer to update HP Instant Ink status." How do I turn off this message so that I can print without having to respond each and every time? In addition to replacing the original Instant Ink cartridges, I have done "hard" printer restarts (with off and on switch), tried restoring the factory settings via the touch screen system settings, turned off the internet connectivity and turned off all the Alert Settings in the HP Utility. Help!

Hello , Welcome to the HP Forums, and thanks so much for posting! I'd like to help you with the message you are getting on your HP officejet Pro 8620 e-All-in-One printer to connect to the Instant Ink server. What it sounds like, is that there have been pages printed since the printer last connected to the HP Instant Ink server. If you cancelled your account AFTER the printer's last connection to the internet, the printer would have no idea that the account has been cancelled. I'd recommend contacting our Cloud Services support at 1-855-785-2777 for further assistance. Hope this helps!

Instant Ink Page Count is Wrong

I just printed 6 pages today and the HP Connected website shows that I printed 8 pages. Why the difference?

Hello @billmcbride ,
Welcome to the HP forum.
I understand you have a page count dispute with your instant ink service.
I would like to help.
Do you normally keep your printer turned off?
If the printer is only turned on when you are printing, it might not make the connection to the servers.
Lets say you turned the printer on and printed two pages, then powered the unit off, those pages might not get counted.
Then when you turn the printer on to print, and it does make the connection, those two pages will be added with the rest.
This is why it is recommended that the printer be left on.
If you do leave the printer on, goto your instant ink account.
Scroll down the page and click on print history.
check and see if those two pages are from a previous day.
If things still do not add up, call the Instant Ink people.
To clarify, they are HP's Cloud Services department.
They will be able to investigate.
I am sure they would like to know if something is not working properly with the program.
Please call our Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Can't enroll in instant ink

New ENVY4500e. Connected to computer thru USB. Can't enroll in instant ink according to support because I am not connected wirelessly! Seems like an HP software deficiency to me!

Hello AngryMike,
I can understand your frustrations, I really can. Not only does the printer need to be connected to a wireless network, it also needs to have an Internet connection for Instant Ink to work.
With out the printer having a direct connection to the Internet the information regarding the inks can not tallied to keep track of the number of printed pages. I am sure that HP researched the means of tallying the printed pages for some time prior to deciding to use an active Internet connection over a software connected method.
To view all the requirements for HP Instant Ink: What Are the Enrollment Requirements for HP Instant Ink?.
The printer would still be able to have a USB connection to the computer you want to use connection to the computer, the wireless Internet connection is only needed to allow the printed pages to be tallied.
Regards,
JERENDS
I work on behalf of HP
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Instant Ink Requirements

OK. I think I know the answer to this but I just want to check because Instant Ink would be so great for my elderly cousin and I am sure about million more like her.
I understand that Instant Ink communicates with HP over the Internet and that the preferred connection method is WiFi.
But, my cousin has broadband connecting to her computer at home through a modem but without a router (Ethernet cable from modem to computer.)
Is there any way to connect an HP Printer that has an Ethernet connection directly to the modem (as would work if she had a second computer) and have this work with Instant Ink?
Thanks for your help.

You are both correct. All the printers on that list are support "Instant Ink" and will work. All that is needed is an internet connect.
That said, Kevin you are correct, not all on the list have an Ethernet port. The models that do not have built-in wireless.
Though I work for HP, My posts express MY opinion, and not those of HP.

Instant ink help

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