Instant ink on HP Envy 4501

The Instant ink cartridges show they can not be used on this printer.
What I did before the problem is I reset my printer back to factory default settings(Forgot my password). Setup the web services again. Then when I try to get the code the printer gives this error:
Cartridge cannot be used until printer is enrolled in HP Instant ink.
So with that error I can not print the code.
Is there a way to fix this? Thank you for your time. Jim

Hi EremiticWolf, I would recommned that you contact the Instant Ink Support team either through the chat function or by calling them directly. They will help you resolve this issue. Many Thanks,Francheska

Similar Messages

  • Hp instant ink program for hp envy 4501

    what if i bought new ink before i got my first hp instant ink in the mail?  Will i get charged prior to the 30 days if i replace the original ink for the savings program one?

    Hi there, billing doens't start until 30 days after you install one of the Instant Ink cartridges posted to you by HP. If you are currently using the cartridges you purchased and have enrolled in the Instant Ink program, you're billing period won't start until you replace one of those cartridges with one of those sent to you under the Instant Ink program.
    Best. 
    If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
    If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
    I am an HP employee.

  • Re: Printer says it needs to connect to update HP instant ink status

    I'm having the same problem.  It will print from the computer but only after I press the ok button on the printer (mine is an Envy 4500).  When I look online at my intant ink status it can't connect to the printer and hasn't registered any prints I've done over the last couple of days.
    I wonder if this is a problem at the HP end, rather than with our printers.

    Hey @sheap,
    Welcome to the HP Support Forum.  
    I understand you're getting an error status regarding your Instant Ink service when using your HP printer.  I would like to help.  
    With respect to the prompt that you're seeing, I recommend you call our Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html 
    Thank you for posting in the HP Support Forum and have a great day!  
    E-roq
    I work on behalf of HP.
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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  • Instant ink

    I  AM having  trouble  with  printing  since  i  started  instant ink    90%  of  the  time  i  print  it  takes  from 2 to  5  pages  to  print  one  thing   first  page  print  a inch  of  the whole  second   afew  more and  on last  page i  get  an  full  page  being  on  the  ink  program  iam being  charged  for the  pages  i  print  so  it   not  very  good  its  costing  me  moe  for  wasted  paper then  i  only  to  to  print a fraction  of  what  iam  paying   so  far  they  have  reset   amount  of  pages  have  been on phone with  tec  several  time   since  i  got  printer  thought  it  was  fixed the  last  time  but  printed today  and it  took  five pieces of  paper  a little print  on each  page befor   i  got  the  full  page    LOOKING  TO  SEE IF ANYONE  ELSE  HAS HAD  THIS  PROBLEM?

    Hi @grannyjean
    Welcome to the HP Support Forums. I understand that you are having issues printing with your Envy 5535 printer and it seemed to have started when you enrolled in HP’s Instant Ink program.
    As this is an on-going print quality issue, my recommendation is to continue to speak with the Instant Ink specialists.  If you are unsure how to contact them I have included the contact information for them for the countries/regions that currently have HP’s Instant Ink program.
    United States – HP Cloud Services at 1-855-785-2777 )indicating your call is about the Instant Ink Program) Monday to Friday 8 a.m. – 11 p.m. and Saturdays from 9 a.m. – 8 p.m.
    United Kingdom - HP Customer Support at 0207 660 0596 (indicating your call is about the Instant Ink Program) Monday - Friday 8:30 a.m. - 6 p.m. (except bank holidays)
    France - HP Customer Service at 0969 320 435 (indicating your call is about the Instant Ink Program) Monday - Friday 8 a.m. - 6 p.m. (except holidays)
    Germany - HP Customer Service at 069 2999 3434 (indicating your call is about the Instant Ink Program) Monday - Friday 8:30 a.m. - 6 p.m. (except public holidays)
    Regards,
    Happytohelp01
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    I work on behalf of HP

  • Do HP offer an A3 printer on the instant ink initiative ?

    Looking to purchase an A3 printer, and wondered if HP did one that can use instant ink ?

    Hey @sewell001,
    Welcome to the HP Support Forum!  I understand you're looking into purchasing an Instant Ink compatible printer.  I can provide you with  the full list of Instant Ink compatible printers. 
    Just to clarify, what do you mean by A3?  Are you referring to 'All-in-One' printer capabilities or A3 paper size? 
    Here's the full list of eligible printers:  
    HP ENVY 4500 Series
    HP ENVY 5530 Series
    HP ENVY 5640 Series
    HP ENVY 5660 Series
    HP ENVY 7640 Series
    HP Officejet 4630 Series
    HP Officejet 5740 Series
    HP Officejet 6810 Series
    HP Officejet 6820 Series
    HP Officejet 8040 Series
    HP Officejet Pro 6830 Series
    HP Officejet Pro 8610 Series
    HP Officejet Pro 8620 Series
    HP Officejet Pro 8630 Series
    Source
    If you have further questions about the Instant Ink service please call our Cloud Services at 855-785-2777.  If you live outside the US/Canada Region, please click the link below to get the support number for your region. 
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Have a great day! 
    E-roq
    I work on behalf of HP.
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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  • What is the difference between these two instant ink printers?

    Looking to get one of the HP instant ink printers from Best Buy. Either the Envy 4500 or the Envy 5530. There is a $20 diference and I did a side-by-side comparison of them on the Best Buy site, but the only difference I can notice is the 5530 seems to have more memory than the 4500 (128MB vs 32MB).
    Print speeds and resolutions seem to be the same. The cheaper one (4500) also seems to be able to do two-sided printing & reduction/enlargement (which I would have thought to be on the more expensive mode). So are there any other real differences between these two or have I pretty much covered them all?

    HI - great question, you identified a few of the differences.  Some additional differences are:
    4500 has a monochome display that is not touch enabled (you have to use scroll buttons on the side of the screen)
    5300 has a touch enabled color display
    Both printers can do duplexing (printing on both sides) and both have wireless.  
    We are excited about Instant Ink  and hope you enjoy the service & whichever printer you chose!  
    Although I am an HP employee, I am speaking for myself and not for HP

  • How to print transparen​cies on HP Envy 4501

    Hello,
    I have an HP Envy 4501 All-in-One and I am having trouble printing transparencies on Word. When printing on Word, there is no option for transparencies. I've tried all of the options but the ink never dries onto the transparency paper.

    Did you try printing on the other side of the transparency?
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • Variable scan quality with HP Envy 4501

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    Hi @sidpri,
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    Also, to make sure the firmware is up-to-date. Getting Printer Updates for HP Deskjet Ink Advantage 3540, 4640, HP ENVY 4500, and HP Officejet 4630....
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    RnRMusicMan
    I work on behalf of HP
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  • Hp envy 4501 does't print just leaves blank pages

    My Hp envy 4501 doesn't print. It just makes printing sounds then the page comes out blank. I just put in a new ink cartage in the slot. Please help. I need to print out my large essay. My model number is SDGOB-1301

    Hi there @Heyitsdavid !
    Thanks for contacting the HP Forums!
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    If you are running Mac but don't know the version, please follow the link for: Finding the OS X version and build information on your Mac
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    If you are unaware the bit-version on your windows operating system, follow the link for: Is the Windows Version on My Computer 32-bit or 64-bit? 
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    thanks again for chatting on the HP Forum!
    Cbert
    I work on behalf of HP.
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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  • How do I scan multiple pages into one pdf document on a HP Envy 4501 Printer

    My HP Envy 4501 Printer won't let me scan multiple pages into one pdf document.
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    Mark

    Hi BH,
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    I tried re-installing the software and drivers as you suggested but that did not have any affect.
    Thank you for trying to help me with this problem but it hasn't worked, therefore I can't mark the reply "Accept as Solution".
    I've noticed that on HP's support forum web page there is only 1 solved request for assistance.  That doesn't give me much confidence in HP.
    Please reply back to this post to let me know if there is anything else that I can try or if you know someone else at HP that can help.
    If I don't here back from you, I'm returning this HP Envy 4501 Printer to get my money back to use it to buy a printer from one of HP's competitors.
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    Mark  

  • HP Envy 4501 won't scan multiple pages into a single document

    My HP Envy 4501 Printer won't let me scan multiple pages into a single pdf document.
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    After I scan the first page, I do not get a screen with a + (plus sign) that is supposed to allow you to scan additional pages into the same document.
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    I am very dissatisfied with HP's printer software, their support services and their web sight that doesn't work half of the time.
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    Mark
    This question was solved.
    View Solution.

    Hi Mark,
    Great to see you are up and running now.
    Such an information is available within the online documentation at hp.com:
    Scanning additional pages is supported at 300 dpi or lower.
    http://support.hp.com/us-en/product/HP-ENVY-4501-e-All-in-One-Printer/5304875/model/5368518/document...
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Instant Ink for HP Officejet Pro 8600 e-All-in-One

    I just purchased a new HP Officejet Pro 8600 e-All-in-One printer and was setting up HP Connected, etc. I came across HP's new service for ink called HP Instant Ink and was immediately sold. I went to go and sign up and the prompt told me that my printer was no eligible/supported. Now, I am more than willing to pay HP a monthly fee to be a part of this service and I just bought a state-of-the-art printer to do just that.
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    I was so disappointed to get to the part where I pay only to be told my new printer, the officejet pro 8600 all-in-one, was not eligiable. But why?

  • HP ENVY 4501 e-All-in-O​ne: Unable to Find Printer

    I just recently got a HP ENVY 4501 e-All-in-One.  The printer is connected wirelessly to my router but after I installed the software, it was unable to find the printer.  I have tried it on 3 different computers.  2 with Windows 7 and the other with Windows Vista.  How can I get the computers to find the printer? Also, can a  Linux system also use the printer? 
    Thanks. 

    Hi blanchard10,
    Welcome to the HP Forums.
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    Please write me back if you are still having issues or if you have any other questions.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Help with HP Instant Ink

    Dec 8, 2014  32 pages     Dec 10, 2014  3 pages     Dec 11, 2014 15 pages     Dec 13, 2014  8 pages
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    Hi Nanaberry,
    Sorry to hear you are having some printer problems.  If you still need help in solving printing issues please contact the HP support for printers at: http://support.hp.com/us-en/contact-hp
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    2. Call 855-785-2777
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  • Instant ink cartridge does not work how do I return it

    I purchased the instant ink program with my printer. Today I put them in the printer.  I get a message "the following ink cartridge must be replaced".  So I shut everything down, removed both cartridges and unplugged the printer.  I then plugged it back in, turned it on and reinserted the cartridges.  Still got the same message. I called customer service and tried to get help from a smart aleck little girl who spent most of the time trying to convince me I was stupid.  She took me thru all the diagnostic steps of offf/on/out/in/out/in/out/in/off/on/unplugg/clean with qtips/plug in/turn back on, insert cartridges again and VIOLA STILL DOES NOT WORK.  After two calls of approximately 35 minutes I was told that I cannot get a replacement cartridge until she approves it (don't know who she is). Asked her how do I get approval because I really need ink and this is my brand new experience with HP.  She continued to browbeat me and tell me over and over again that they do not approve replacement cartridges without approval.  I asked how do I buy a cartridge and get out of the program because I do not want to get approval from anyone to be able to purchase anything.  She told me over and over she did not recommend that.  It is a good program - HA says her.  All I want to do is use my printer and I have spent all afternoon on this &%&$.  I just need info on how to get out of this program, I am exhausted.

    Hi @pmaddin ,
    I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
    Thanks for visiting the HP Support Forum
    I work for HP. However I speak only for myself, not for HP nor anyone else

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