Instant ink wrong cartridge

I tried to change my cartridge today---with my first package from Instant Ink. Alas, they sent me the incorrect cartridge for my printer.What can I do????I will need to go out and buy a new cartridge on my own; I hate the thought of going to the post office because HP screwed up. Do I have any options here? My original cartridge that came with the printer says 61 on it; the Instant Ink cartridge is a bit bigger and says 61/301. OK! So I got HP to send me a link to the video about installation and it works.Issue Resolved.

Hi,Unfortnetly there is very little you can do apart from let Hp know and see what they can do. Please try contacting Hp on the numbers here simply explain your issue and they should be able to help you out, and get the write cartridge. hope you get it sorted James

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Instant ink cartridge does not work how do I return it

I purchased the instant ink program with my printer. Today I put them in the printer. I get a message "the following ink cartridge must be replaced". So I shut everything down, removed both cartridges and unplugged the printer. I then plugged it back in, turned it on and reinserted the cartridges. Still got the same message. I called customer service and tried to get help from a smart aleck little girl who spent most of the time trying to convince me I was stupid. She took me thru all the diagnostic steps of offf/on/out/in/out/in/out/in/off/on/unplugg/clean with qtips/plug in/turn back on, insert cartridges again and VIOLA STILL DOES NOT WORK. After two calls of approximately 35 minutes I was told that I cannot get a replacement cartridge until she approves it (don't know who she is). Asked her how do I get approval because I really need ink and this is my brand new experience with HP. She continued to browbeat me and tell me over and over again that they do not approve replacement cartridges without approval. I asked how do I buy a cartridge and get out of the program because I do not want to get approval from anyone to be able to purchase anything. She told me over and over she did not recommend that. It is a good program - HA says her. All I want to do is use my printer and I have spent all afternoon on this &%&$. I just need info on how to get out of this program, I am exhausted.

Hi @pmaddin ,
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Installing instant ink cartridge

I signed up for instant ink. My old cartridge numer is 61. They sent 61/301. I know they warn it is bigger but I definitely cannot get the black cartridge in. I wiggled the color one in and it may be in enough. Help!
SOLVED it Myself. After staring at the open printer I noticed that the right side's opening was bigger. Slid the printer cartridge holder to the right & voila! there was room to install them. Message now reads SUCCESFULLY INSTALLED INSTANT INK.
Instant did not apply to my installation!!

Solution Five of the document here suggests changing the cartridge that is the issue if the other steps (that you have already done) fail. If you have a fresh Instant Ink cartridge available I would suggest changing the cartridge, if not I would suggest you contact HP support.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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First Instant Ink Cartridge Replacement Indication: Replace one or all cartridges ??

After receiving cartridge shipment: Wshen I get the First Instant Ink Cartridge Replacement Indication: Do I Replace one or all cartridges ?? Or do I expect to get a separate cartridge replacement notification for each color when the originls expire?
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Hello schrec,
Welcome to the HP Support Forums!
I see you have some questions regarding Instant Ink, I would like to do my best to answer them for you. You will get separate notifications for each cartridge.
Once you install the first Instant Ink cartridges, the account is now active. There fore, it is best to install both inks into the printer. To store your opened cartridges, this guide should proved the best means of doing so.
Storing Opened Cartridges and Printheads<---
If you have more questions, I will be only a post away.
JERENDS
I work on behalf of HP
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Instant Ink Page Count is Wrong

I just printed 6 pages today and the HP Connected website shows that I printed 8 pages. Why the difference?

Hello @billmcbride ,
Welcome to the HP forum.
I understand you have a page count dispute with your instant ink service.
I would like to help.
Do you normally keep your printer turned off?
If the printer is only turned on when you are printing, it might not make the connection to the servers.
Lets say you turned the printer on and printed two pages, then powered the unit off, those pages might not get counted.
Then when you turn the printer on to print, and it does make the connection, those two pages will be added with the rest.
This is why it is recommended that the printer be left on.
If you do leave the printer on, goto your instant ink account.
Scroll down the page and click on print history.
check and see if those two pages are from a previous day.
If things still do not add up, call the Instant Ink people.
To clarify, they are HP's Cloud Services department.
They will be able to investigate.
I am sure they would like to know if something is not working properly with the program.
Please call our Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
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Help with HP Instant Ink

Dec 8, 2014 32 pages Dec 10, 2014 3 pages Dec 11, 2014 15 pages Dec 13, 2014 8 pages
I was having problems wth my printer and on Dec 8th kept trying different solutions to print the 32 pages were not usable and now I am close to my page limit for the month. Is this going to happen every time I hit a glitch? I installed my 1st new cartridge tying to get it to print right which activitated my HP Instant ink and my 1st cartridge wasn't even empty yet!

Hi Nanaberry,
Sorry to hear you are having some printer problems. If you still need help in solving printing issues please contact the HP support for printers at: http://support.hp.com/us-en/contact-hp
If your printer issues are solved and you want help with the issues below in regards to your Instant Ink account then please contact HP Instant Ink support and they will be happy to help you with the issue.
You have a couple options for this
1. Go to the weblink below and fill out the form to start a chat with an agent
https://support.hp.com/us-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249
2. Call 855-785-2777
Let me know if you need any other help and if this post helped you.
Thanks,
JillSa
I am an HP employee.

Printer says it needs to connect to update HP instant ink status

My HP 8610 just started complaining that it needs to connect to update HP instant ink status. When I try to have it connect, it says there is no internet connection.
However, I have solid connection light, I can get the network info from the printer just fine, I can even print stuff from apps on the printer. I just can't print anything from my PC.
I am still using the cartridges that came with the printer.

I've been having the same problem. HP - How about letting us know that you're aware of this problem and when it will be fixed.
Thanks

Signing up and getting started with HP INSTANT INK

Signing up and getting started with HP Instant Ink
Note: your printer must be connected to the Internet through a wireless connection.
How does HP make sure you’ll always have ink? Your printer uses the Internet to let us know when to send more ink. Here’s how you can get all the ink you need, delivered to your door.
Purchase an eligible printer.
Enroll in a plan based on the number of pages you print.
Ink, shipping, and cartridge recycling are included.
No annual fee—Change or cancel your plan anytime.3
We’ll mail special HP Instant Ink cartridges to you.
Our cartridges have more ink than standard HP ink cartridges, so you’ll replace them less often.
Billing and service start after you insert your first HP Instant Ink cartridge.
Your printer will tell us when to send ink.
Your service is not based on how many cartridges you use, so print as many high quality photos as you like.
You’ll always have ink before you need it.
See below for details on How to enroll for HP Instant Ink......
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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When you enroll in an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Your monthly fee pays for ink, shipping, and recycling. If you do not print all of your plan pages in a month, you can roll over up to the number of pages per month in your plan. If you print more pages, there is an additional charge. Ink is included — the plans are based on your usage so you pay for the pages you print, not the ink cartridges HP sends you. A printed page counts the same whether it is black and white, a color document, or a photo. Shipping is included.
What are customers saying about HP Instant Ink?
I signed up for Instant Ink to save money, but now I think the best thing about it is the convenience!— Jack C.
HP Instant Ink is a great way to always have ink when I need it, and it is so convenient.— Rene D.
I’m so glad that someone came up with this brilliant idea of HP Instant Ink because it is just so convenient. I’m completely satisfied with this service.— Nellie O.
I wanted to save money, so I signed up for HP Instant Ink!— Benjamin S.
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Instant Ink suspends printing

My credit card company recently changed my credit card due to a potential compromise at a business I had used. HP's processing for my Instant Ink account failed as a result and my account was suspended. I updated my billing information over the weekend, but am still awaiting HP's processing and verification of the change.
Since my ink cartridges came as a result of the InstantInk program, my printing with InstantInk cartridges has been suspended as well. I can not print until I either change the cartridges to non-InstantInk cartridges or HP processes my billing change. Apparently they only do this once in a 24 hour period.
In this day of instant or nearly instant transaction processing (and InstantInk cartridges), this seems like a poor business practice for two reasons. Firstly, the billing change shouldn't take 24 hours to process. Secondly, the cartridges in my printer were sent during a period when payments could be processed and are therefore already paid for (HP should have transaction records that would confirm this). Suspension of my account should only prevent new cartridges from being sent, not prevent those for which payment has already been received from not working.
I also found that print jobs encountering the "unspecified problem" error that indicated I should check the InstantInk web site did not revert to a hold or paused status after encountering the error and were lost.

Dear @cbrown72701
I just sent you a private message. Please check your inbox and reply so I can help address your billing issue.
Best regards,
KAB_11
Although I work on behalf of HP, I am speaking for myself and not for HP.
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Wrong Cartridge error on my Multipass MP730

I have an error WRONG CARTRIDGE what can I do I have purchased new ink and printed for the last 2 week and now I have the same message ?

Hi SnuggleBunnyMN,
Since the ink tanks have already been replaced, please remove and reseat the ink tanks and print head in the printer. If you still receive the same error, please turn off the printer, unplug the power cord from the back and leave it out for at least 10 minutes, then plug it back in and turn it back on to try and reset the printer.
if you still receive the Wrong Cartridge error after resetting the printer, it will require servicing to resolve the issue. Please click on the Contact Us link below to obtain your servicing options.
This didn't answer your question or issue? Find more help at Contact Us.
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Hp instant ink program for hp envy 4501

what if i bought new ink before i got my first hp instant ink in the mail? Will i get charged prior to the 30 days if i replace the original ink for the savings program one?

Hi there, billing doens't start until 30 days after you install one of the Instant Ink cartridges posted to you by HP. If you are currently using the cartridges you purchased and have enrolled in the Instant Ink program, you're billing period won't start until you replace one of those cartridges with one of those sent to you under the Instant Ink program.
Best.
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I am an HP employee.

How do I turn of the "Connect printer to update HP Instant Ink status" message?

I initially signed up for the HP Connected program but had to discontinue when I lost my internet connection. The Wi-Fi still works. I replaced my Instant Ink cartridges with the appropriate new non-Instant Ink HP ink cartriges. The printer works, but before each job prints I have to walk over to the printer the touch screen and depress the "OK" button to remove a warning message which state: "Connect printer to update HP Instant Ink status." How do I turn off this message so that I can print without having to respond each and every time? In addition to replacing the original Instant Ink cartridges, I have done "hard" printer restarts (with off and on switch), tried restoring the factory settings via the touch screen system settings, turned off the internet connectivity and turned off all the Alert Settings in the HP Utility. Help!

Hello , Welcome to the HP Forums, and thanks so much for posting! I'd like to help you with the message you are getting on your HP officejet Pro 8620 e-All-in-One printer to connect to the Instant Ink server. What it sounds like, is that there have been pages printed since the printer last connected to the HP Instant Ink server. If you cancelled your account AFTER the printer's last connection to the internet, the printer would have no idea that the account has been cancelled. I'd recommend contacting our Cloud Services support at 1-855-785-2777 for further assistance. Hope this helps!

Instant ink on HP Envy 4501

The Instant ink cartridges show they can not be used on this printer.
What I did before the problem is I reset my printer back to factory default settings(Forgot my password). Setup the web services again. Then when I try to get the code the printer gives this error:
Cartridge cannot be used until printer is enrolled in HP Instant ink.
So with that error I can not print the code.
Is there a way to fix this? Thank you for your time. Jim

Hi EremiticWolf, I would recommned that you contact the Instant Ink Support team either through the chat function or by calling them directly. They will help you resolve this issue. Many Thanks,Francheska

Have multipass mp730 printer/fax-alert light stays on, says wrong cartridge-cleaned head

have multipass/mp730 printer/fax. alert light stays on-says wrong cartridge, changed them,cleaned head still on can't print

Hi lock,
Since changing the ink tanks and cleaning the print head did not resolve the error, please remove and reseat all of the ink tanks and the print head in the printer by following the steps at the link below:
MultiPASS MP730 Removing / Reseating the Ink Tanks and Print Head
Once the ink tanks and print head have been reseated, please turn off the printer, unplug the power cord and leave it out for at least 10 minutes, then plug it back in and turn it back on. If the error persists, the printer will require servicing. Please Contact Us for your servicing options.
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Wrong cartridge on c6180

I have HP printer c6180 and i put new cartridges and now it say " wrong cartridge". What can i do to fix my problem
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Hello @Yasss , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing cartridge issues. I would like to help!
I would recommend removing the ink cartridges from the printer, and starting with a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following the steps laid out in this document:
The Message 'Wrong ink cartridge(s) installed' is Displayed on the Color Graphic Display
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Instant ink wrong cartridge

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