Instant Messenger has problem with disorder character

Hi all,
We have problem with some disorder character in IM.
Actually it happens with the name of contact. We use Chinese version, all are ok except the name of the user, it's strange. We also find the codeset is UTF-8, but only name perform a disorder problem.
Any idea? Thank u in advance.

Update:
Chinese words can be typed and display properly except the name of the speaker, just like MSN, in the content we can see:
$&%& : hello, <some chinese words>
@#$^&: hello, ...
This is the problem.

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