Instant Movie not finishing (Premiere Elements 9 + Mac OS X 10.10.2)

I use Premiere Elements 9 with a Mac (OS X 10.10.2) and Instant Movie does not complete! It goes up to 100% at applying the settings of the Instant Movie and it just will not move on. With previous versions of OS X it used to work!
Any thoughts?
Can anyone with a Mac with the latest OS X (10.10.2) and Premiere Elements 9 try to reproduce this problem?

Stavros F
Thanks for your reply.
I am at a cross road as to which troubleshooting path would not generate more problems than you already have. Right now you report
that all seems to be working except Instant Movie.
If the deletion of the Adobe Premiere Elements Prefs file did not impact the Instant Movie problem, an uninstall, free
ccleaner run through, and reinstall with antivirus and firewall (as appropriate for Mac) should be considered. But there is no
guarantee that you might run into installation problems when you go to reinstall 9.0 and then 9.0.1. The next thought regarding
permissions might be the next step.
I am not sure if it is valid to look at this as a permissions issue. I have seen an assortment of Elements Mac issues addressed
by Repair Permission....the path might be Application Folder/Utilities/Disc Utilities and Repair Permissions.
The true test is to find a Mac OSX 10.2.2 user working with Premiere Elements 9.0/9.0.1 and Instant Movie to confirm your results
since there is always the possibility that there is something in the Instant Movie feature that is not compatible with your computer
operating system.
I am not sure what versions of Premiere Elements are "supposed to" work completely with Mac OSX 10.2.2.
We will be watching for your progress.
Thanks again for the follow ups. Appreciated.
ATR

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Thanks.
ATR

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Hi Steve,
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Please define what you mean by
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Other?
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If you open the MOV in Media Info or G Spot, what does it show as its resolution, frame rate and codec?
http://www.headbands.com/gspot/
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I'm trying to export a video and I keep on running into this error message, which stops the export process. I've already visited and tried the troubleshooting suggestions on this page and this page, and this page, and none of those suggestions have worked. Here's a list of what failed:
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All of my video files are the same format, so it's not a mix of formats in my timeline which is causing the problem.
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maxlong99
Thanks for your update. Let us go through it.
You wrote
During one of my isolation tests, I stripped the timeline off all assets except clips from the same footage and I also removed that New Blue effect, and the project exported without issue.
Did you run a control which included "with the New Blue effect" in this isolated test which does not sound like the "Full Project" as suggested in what you wrote next?
You wrote
Could multiple renders and project files be part of the problem? I've created many, many different versions of this project to test and see where the problem is, which in turn means I've created many different render files for each different project. If this could be part of the problem, should I keep the original project and delete all my test projects and associated render files therein?
Each of the projects should have its own name which will be applied to its files. And each project should have rendered files specific to it (for SD project whether video or still clip = DV .avi file; for HD project whether video or still clip = MPEG2.mpg file). Are you naming these different projects with distinctive names?
Have you expanded the Timeline with the -+ slider and closely inspected the track content for
a. leftovers such a very thin vertical black lines scattered about
b. gaps
c. transitions, and especially audio placement
You have probably seen the following, but I will post the link just in case. I suspect you have been there and done that.
http://helpx.adobe.com/premiere-elements/kb/error-error-compiling-movie-render.html
Please let us know what the closer inspection of the Timeline content (as mentioned) revealed.
Thanks.
ATR

Bad quality movie menu in Premiere Elements 12

Hi everybody,
I have a serious problem... when I create a movie menu and then I click on preview, its quality is really bad, images and text as well! I tried to burn the DVD to see if it was just a preview problem but it's still the same. I've also installed the software on another PC but nothing changed. How can I solve it?
Please help me! Thank you very much in advance!

dpiras87
Do not give up.
Just to verify....where is the burn to process stopping....
Encoding menus 1 of....
Encoding media
Compiling media
Burning
Go back to the Timeline content...
a. Make sure that none of the Timeline markers are too close to one another. If you have a stop marker at the end of
the last item on the Timeline, remove it. It is not needed and causes burn to issues.
Go back to the Movie Menu customization area and inspect the buttons on the main menu and scene menu pages.
a. Make sure that area of one button is not overlapping with the area of another. If overlapping of buttons exists, you
will see red frames around the buttons involved.
Go back to the Timeline content again...this time
a. press the End Key of the computer main keyboard....does the Timeline Indicator move to the end of the last item
on the Timeline or beyond? If it goes beyond, expand the Timeline with the zoom in and zoom out slider, and inspect
for leftover fragments or clips, and delete them.
To double check what is might be going on....
a. burn to disc without the disc menu
b. do a burn to folder rather than a burn to disc
Also, in the Expert workspace, go to Edit Menu/Preferences/Scratch Disks and the Disc Encoding category. What is shown for the Disc Encoding save location and how much free hard drive space is at that location?
Please review and consider and then we can decide what next.
Thank you.
ATR
Add On...you did not mention any error message associated with this problem, but I will post the following Adobe document on Premiere Elements and Compiling Errors just in case
Error "Error compiling movie" during render or export

How do I transfer mov footage to premiere element 7

HI
I bought the canon 500d dslr camera and I'm unable to load it onto my premiere. The codec is missing as the camera shoots in mov. Is it possible to convert it so that it will work on premiere 7
Thanks

ritanow
I did some homework on your questions and came up with some interesting answers which you might want to explore:
The Camera
a. Your camera Canon 500D is otherwise known as the Canon EOS Digital Rebel T1i SLR and records
1920 x 1080 at 20 fps
or
1280 x 720 at 30 fps
or
640 x 480 at 30 fps
Which one of the three is involved in your question? Or, is it all? And what Premiere Elements 7 project preset are you using? So, if you go the conversion to DV AVI route, you are going to end up with a frame size of 720 x 480 (NTSC) or 720 x 576 (PAL) whether you select DV AVI standard or widescreen.
I have downloaded Canon 500D samples of each of those types and have had no issues importing them importing them into Premiere Elements 7 with the appropriate project preset. Before I imported them into Premiere Elements 7, I checked out the video and audio codecs for each and found that they appeared to be the same..
1920 x 1080 at 20 fps
Video Codec AVC1 Name H.264
Audio Codec: sowt: 16-bit signed little-endian
44100 Hz
1280 x 1080 at 30 fps
Video Codec AVC1 Name H.264
Audio Codec: sowt: 16-bit signed little-endian
44100 Hz
640 x 480 at 30 fps
Video Codec AVC1 Name H.264
Audio Codec: sowt: 16-bit signed little-endian
44100 Hz
So that surfaces the question why are you getting no codec message and what to do about it.
a. Conversion of your AVC1.mov to DV AVI is one possibility if you want 720 x 480 pixels frame size. If you are after DV AVI 4:3, then Prism Converter should serve your purposes. If you are after DV AVI 16:9, then MPEG Streamclip is the route to follow since Prism does not do a DV AVI 16:9.
b. BUT, based on my results, you should not have to convert that Canon video before importing. So first I ask, do you have the latest version of QuickTime installed on your computer as well as Windows Media Player? Codecs used in Premiere Elements typically come from Windows and those that came along with the installation of a player. I have even seen sites for downloading free "AVC1 codec".
c. In order to check my results, you could try downloading the video samples that I used for my test and see if they import or do not import into your Premiere Elements.
Associated Links (provided for informational purposes only)
http://www.giveawayoftheday.com/avc1+codec/
http://www.nchsoftware.com/prism/index.html
http://www.squared5.com/
http://www.steves-digicams.com/camera-reviews/canon/eos-digital-rebel-t1i-slr/canon-eos-di gital-rebel-t1i-slr-review-8.html
(for the last one See 0505.mov, 0509.mov, and 0510.mov.)
AVCHD-like and AVCHD-Lite formats as well as the various wrappers .mov, .mp4 can be challenging for Premiere Elements, but in this case, IF I HAVE IDENTIFIED THE CAMERA THAT YOU ARE USING, there should be no problem importing these media into Premiere Elements 7. I have never and did not download the AVC1 video codec to get my successful results in this mini study.
I am looking forward to your results.
ATR

HSL Tuner not working Premiere Elements 11

Hello... After dropping the HSL Tuner onto the selected video clip nothing happens. If I try to click on hue, saturation or luminance I get no response. No slidebar - no options whatsoever. I need to desaturate one color in the video without altering the other colors. Any assistance would be greatly appreciated. Thank you!

Leanne Marquis
Please excuse the basic questions, but I did not want to take anything for granted in trying to help you to resolve your HSL Tuner problem.
1. After you drag the HSL Tuner Effect into the video clip or screen showing the video clip there, do you then see a HSL Tuner Panel in the Applied Effects Palette after you click on Applied Effect?
2. If you click on the small triangle to the left of "HSL Tuner" name in the panel so that it faces down, are 3 panels revealed to you, those being,
Hue
Saturation
Luminance
If then use the small triangle to the left of the name for each, are the sliders for each option visable?
If no to all of the above, do you find that you get into the same situation with the rest of the effects under Color Correction, such as Split Tone? Are any other Effects similarly affected?
If so, please try deleting the Adobe Premiere Elements Prefs file found in the Windows 7 or 8 64 bit path:
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete.
Make sure that you are working with Show Hidden Files, Folders, and Drives active so that you can see the complete path.
Is this issue the type "it worked before but not now" or "it never worked before"?
If the above does not remedy the situation, we can move on to details of your project, including project settings and properties of your source media as well as computer details.
Looking forward to your follow up.
Thanks.
ATR

Installing premiere elements mac osx 10.9.4

For a while now I have been trying to install PE12 on my Mac computer with Osx 10.9.4. The installer won't even start. It will start to initialize but crashes when is reaches two-thirds of the initialization.
Can anyone help?

Stoffellen
While Premiere Elements 12 is still the current version, I would encourage you to contact Adobe via its Adobe Chat to try to sort out the
troubleshooting details for your Premiere Elements 12 Mac installation problems. To reach the Chat Panel, please click on the following link
Contact Customer Care
The link has been set to
Premiere Elements
Adobe ID and Signing In
Adobe ID, sign in, account help
Chat Panel
If the link does not hold its set, you will need to navigate to the Chat Panel using the above titles as guides.
At this moment, the above path shows an active Chat Panel. The representative at that link should be able to help you or direct
you to a group that can. The above link is provided since those named "Downloading and Installing" do not have an available Chat Panel
link at this time.
The Adobe technical support group may be able to offer you the remote control of your computer for troubleshooting which we cannot as user to user.
Look into:
1. Installation with and without antivirus and firewall(s) disabled
2. Running from User Account with Administrative Privileges - check permissions and preferences
3. Latest version of QuickTime installed on computer with Premiere Elements
4. Computer resources
5. Video card/graphics card up to date according to web site of manufacturer of the card
6. Deletion of Adobe Premiere Elements Prefs file (Users/Library/Application Support/Adobe/Premiere Elements/12.0/
Please review and consider and then we can consider what next.
Thank you.
ATR

"This type of file is not supported" - Premiere Elements 9

I've recently begun learning to use Premiere Elements 9, but I've run into a problem. I am trying to import videos that were recorded with a Canon G9 DSLR camera. I can add them to the Orgnizer and view/watch them from there, but when I try to drag them from the organizer to the timeline in a project, it says "This type of file is not supported, or the required codec is not installed".
I followed the instructions on this page:
http://forums.adobe.com/thread/415317?tstart=0
and used Super to convert one of the videos to a DV Digital Video file using the default settings as the instructions explain. It output a file with the extention ".avi.dv" which seems to have the correct attributes. However, I get the same error when trying to drag it into a project timeline - "This type of file is not supported, or the required codec is not installed".
Am I doing something incorrectly? I've tried several different project files settings (including DV 48kHz) but this happens in all of them.
I'd greatly appreciate any help anyone can give me. I'm hoping I'm just doing something wrong.

Steve Grisetti wrote:
When you start a new project, click on the Settings button. In the preset panel, open the DSLR options and look for settings that match your specific video.
I tried that, but the videos' resolution is 1024 x 768 at 15fps, which doesn't match any of the DSLR settings. The camera can record in 640x480 30fps, but the only setting with a matching resolution is 60fps, and it gives the same error when I try to drag in a 640x480 30fps video in the 640x480 setting.
In any event, can't you import and use any video file (avi, wmv, mov, etc) in any project regardless of the project's setting? I tried converting the videos to .wmv format with the same resolution (1024 x 768) but at 25fps and was able to import and work with them in that format perfectly. It just won't let me import them in their original .avi form or in the Super©-exported .dv format.
the_wine_snob wrote: Though my wife has a Canon G-10, I cannot recall the exact CODEC that is inside the resultant MOV format files ...If you are getting a "missing CODEC" message, then it is likely that you either do not have the proper CODEC installed, the installation is corrupt or that PrE cannot work with that particular version.
The G9 outputs .avi files rather than .mov. I don't know what codec they use, but the codec is installed and functioning because the videos can be played in any player on this computer (eg Windows Media Player), and can also be played within the Premiere Organizer screen (where you import them and create libraries). I just can't preview/play them in the project window, or drag them to the timeline (it gives the missing codec error in both cases).
Regardless of that, when I convert the video to DV-AVI format in Super© using the default settings as recommended by the link I posted, shouldn't the resulting video be useable regardless of its original format? It exports with the extension .dv.
However, either I was mistaken before or something has changed, because now I can't import the .dv files at all (it isn't even listed as one of the supported file extensions in the import dialog box dropdown menu, and if I chosoe "all files" and try to import it it gives the "not supported/missing codec" error). Windows 7 also is not recognizing the .dv file as videos, and although I can play them in Windows Media Player, I first have to OK the error message that it doesn't recognize the file extension but "may still be able to play it" (which it does). I assume a DV codec must be installed, otherwise it wouldn't be able to play the converted videos at all.
Am I missing something? Is ".dv" the wrong extension? The tutorial says it's "DV-AVI format", but if I change the extension to ".avi" the files won't play at all.
Hopefully this makes sense, as you can tell I'm very new to this and am not yet familiar with all the files types / extensions and resolutions etc.
EDIT: The program MediaInfo reports the .dv files exported by Super© are:
Format :
DV
Format_Commercial_IfAny :
DVCPRO
at 720x480, 29.970fps with Windows PCM audio.
It says the original .avi files are JPEG format with Windows PCM audio.

Problem importing some .MOV files into Premiere Elements 11

Hello,
I am trying to import film footage into Premiere Elements 11 and am coming across a rather confusing problem. All of the footage is in .mov format and all of it was taken on the same device on the same day with the same settings.
When I try to import the footage, some files import ok, others will not import at all and I get a message saying 'The importer reported a generic error'. It seems very odd to me that some .MOV files are OK and others are not.
This same footage can easily be imported into Premiere Elements 10 and into Windows Movie Maker - which makes me think the issue is with Premiere Elements 11.
Does anyone have any ideas on this?
Thanks

What model of camcorder is your video coming from and what format and resolution is it? Did you use Premiere Elements to get the video from the camcorder to your computer?
Have you ensured you have the latest version of Quicktime installed on your computer?

Instant Movie not finishing (Premiere Elements 9 + Mac OS X 10.10.2)

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