Instead of CTI please let me know other alternative.

Hello Experts,
In our project we have implemented CIC winclient but there is no CTI integration.
My client also not interested to go for CTI tool.
Please let me know Is there any option for Telephony integration other than CTI.
Thanks

Hi Mad,
If you need Telephony integration with SAP then you need to use CTI and there is no other way.
Or else you need to heck your call center equipment provider to see if he can provide any telephony intgeration or if there is any advanced features available in diallers.
Thanks
Srini

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