Instructions on how to reset your security information

I can not retrieve or reset the secret question nor I receive any email retrieval

Call AppleCare in your region.
They can send out an iforgot email to the email you choose.

Similar Messages

  • Didnt send me the instructions on how to reset your security information in my mail

    Yesterday i bought a $15 itunes card and i redeemed it. When i try to buy gems in clash of clan iphone game they asked me to answer 2 security questions but i forgot the anwers so i click on 'Forgot your answers? Send reset security info email to s•••••@hotmail.com'  then it saids ' Email sent. Check your inbox for an email with instructions on how to reset your security information.' But i havent receive it in my mail, i checked spam, trash everywhere but counldnt find it. What am i suppose to do ? Should i call apple ?

    Call Apple and ask for the Account Security team.
    (93848)

  • HT5576 Email sent Check your inbox for an email with instructions on how to reset your security information but i haven't got anytthng in my email

    Email sent
    Check your inbox for an email with instructions on how to reset your security information
      but  i haven't get anything in my email

    I never got mine either. I ended up scheduling for them to call me to reset my security questions.

  • Why i can't email with instructions on how to reset your security information ?

    i need to email me how to with instructions on how to reset your security information

    No, sorry. There is no way to get around the Activation Lock:
    ACTIVATION LOCK
    The original owner must sign out of Find My iPhone before you will be able to use it. These instructions would need to be followed:
    Find My iPhone Activation Lock: Removing a device from a previous owner’s account
    If you are unable to contact the previous owner to follow these steps, then you basically have a very nice paperweight....
    Sorry,
    GB

  • How to reset your security information

    hi
    how to reset your security information?
    apple dont send an email fore me to change security qus

    What do you mean by 'apple dont send me email' ?
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you have one but aren't receiving the reset email to it, then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • TS3297 Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?!(for 1st time purchase)

    Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase)  I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT5622 I want to change my security information so I went to "Manage your Apple ID" but I could not find "Reset your security information" can someone help me to change my security answers. Thanks in advance

    Hello Everyone,
    I want to change my security information so I went to "Manage your Apple ID" but I could not find "Reset your security information" can someone help me to change my security answers.
    Thanks in advance

    call 1-800-275-2273 (1-800-MY-APPLE)

  • HT6170 How to reset your Security questions if they say they sent it but you didn't the email. Plz help

    How to reset your Security questions if they say they sent it but you didn't the email. Plz help

    CCheck your spam folder.

  • Apple said they would send me an email of instructions on how to reset my security questions, but they dont send me one

    I forgot my security questions, so apple told me they would send me instructions on how to reset my security info but they won't send me anything, Please help.

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • How to reset your security questions if you forgot

    How do you reset your security answers/questions if you have forgotten them?

    Click here and search the article for '2 out of 3'. Follow the instructions.
    (74029)

  • HT5312 How to reset your security questions and answers?

    How to reset my security questions and answers? Pls help!

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 So this doesn't answer how to reset your security questions

    I think I have my rescue email set up but where can you reset your security questions?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT201363 My mail for (how to reset your security questions) is not going through

    The mail for ( how to reset your Apple ID security questions) is not going through

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94341)

  • HT5312 how to reset your security questions

    hi, so i forgot the answers to my security questions and i was wondering if there is a way to reset it

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100219)

  • How To Reset Your Security Quesitons When you dont know them

    Help Please.... I dont Want to call them either. I want to buy some thing really bad

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    Nobody on these boards can reset them for you. They wouldn't be security questions if just anyone could reset them.
    (96367)

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