Insufficient Data for an Image Acrobat Pro 11.0.6 - Windows 8.1

We have recently upgraded several users in our office to Windows 8.1. They are running Acrobat Pro 11.0.6, which they had previously been running Windows 7 without issue.
Now, in Windows 8, they will have a PDF file open and pages in it start to go blank followed by the "insufficient data for an image" error. It seems that this may be related to having a downloaded PDF file open in another window, or making comments in a PDF file.
Has anyone else run into this? Any suggestions on what to do? We've uninstalled/reinstalled, run a cleaner tool, etc... to no avail. The other suggest Adobe has had so far is to change the zoom on the file; that did not resolve it either.

We are having the same issue. I've tried the newest version of Acrobat (11.0.6) on windows 7, and windows 8.1. I've also tried earlier version of acrobat (9 & 10) fully updated. So far I have found 2 pdf's that consistently cause the "Insufficient data for an image." error. The pdf i've been using to test is located here (http://japoncaogreniyorum.files.wordpress.com/2010/08/lets_learn_japanese_basic_ii_1_of_2. pdf) If i open that pdf in acrobat 11.0.6 i get the error right away. If i open that same pdf in chrome it opens with no errors and looks as it should. No missing pages, half pages, or blank pages. The second pdf i've been testing this with is confidential but it has yielded the same results. Regardless of the version of acrobat i open the pdf's in i get the error. In chrome they display and print with no errors.
Again this is tested with Acrobat 11.0.6 on Windows 7 & 8.1. This is the version cited by adobe to fix this very problem.
Any help is much appreciated

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Acrobat v9.5: Insufficient data for an image

Hi,
There are several cases where I have scanned in a document on a Konica Minolta c203 or c451 and have been unable to open the file in Acrobat v9.5. The document fails to open with "Insufficient data for an image" error. I'm using Windows XP sp3.
As a test, I used a original install of Acrobat 9.0. With this installation, the document opened without any problems. When I had Acrobat update to 9.2, I was no longer able to open the same file. I received the "Insufficient data for an image" error. I performed the next up to v9.5 and still have the same issue.
I've read the other entries about this error, but there does not seem to be an agreement on how to fix it other than possible downgrading to v8.x or upgrading to v10.x. Is this the only option? Any other ideas?
Thanks,
-J

You scanned to what kind of file? Opening a file does not say anything about the format of the scanned image.

I am using Adobe Pro 11 and on opening a pdf I am getting error 'Insufficient Data for an Image'. Please help and provide a workaround if the solution not there.

Hi all,
I am using Adobe Pro 11 and on opening a pdf I am getting error 'Insufficient Data for an Image'. Please help and provide a workaround if the solution not there.
I have already set the preferences to for page view to low zoom settings, and page fit view settings, but it never opens the pdf. Please check and provide a solution asap.
Thanks in advance!

Most of the documents have sensitive info on them. I will have to do some looking for some that i can share, but will get something to upload (dropbox) as soon as I can.
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"Insufficient data for an image" when saving a file

I'm running Acrobat 9.5.0 on a Macbook Pro running OS X 10.6.8.
After scanning a document from my Canon MX882, or opening and editing an existing pdf I get the following error when I try to save the file:
Insufficient data for an image
When I try to save the file again, I get this:
The document could not be saved. There was a problem reading this document (109).
Sometimes the error also has (8) instead of (109).
When this occurs, the thumbnail of the page appears correct in the left pane; however, the content of the page itself is entirely or partially missing.
Any suggestions would be appreciated.
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I am also having this problem, especially with scanned documents. Since I need to download scanned documents in my work this is a big problem!Sometimes I can read but not save the document, sometimes one or two of the pages will be blank from the start. I have the latest version of Adobe Reader XI (11.0.10). I tried reducing the page zoom, a suggested workaround on this page: Acrobat: “Insufficient data for an image” error after updating to 10.1.4 or 9.5.2, but that did not help at all. FWIW I use a Windows 8.1 PC with 4 GB RAM. I usually download PDFs from the internet using Firefox.

Error when opening legitimate documents "Insufficient data for an image"

I work for a company who has sold "downloadable resources" via PDF for years now. We created a large batch of PDF documents in 2003 with
Adobe Acrobat 6.0 paper capture, and these are all PDF 1.5 type documents. We've provided these resources for years, however just today we were notified by a user that upon downloading the file they get a message "Insufficient data for an image". These ARE NOT HACKED PDF's. and they worked fine until 9.0. I have tried 9.0 and 9.1, on multiple computers and have confirmed this issue.
Now we are stuck with hundreds of PDF's that won't open in 9.x.
I did try downloading a free demo of "PDF-TOOLS" Recovery & Analysis tool, and I open the file using that program, scan the file - TELLS ME ALL IS OK, then resave it using that program.
Only then can I open it in 9.x.
What are we to do now short of buying a $200 tool and taking perhaps several days of time to open and save hundreds of "previously working" PDF files???

RollingRocker, did you ever get a solution for this? I am having the same problem. I produce a pdf using a JSF third party api called flying saucer, which actually uses itext to produce the pdf. I can attempt to produce the same exact pdf over and over and about 85% of the time the error occurs and the rest of the time the pdf opens successfully with no error. Obviously 15% of the time the reader is completely happy with this pdf, so it is not a malicious document in any way.

PDF from postscript (ps2pdf) displays "Insufficient data for an image" error in Reader

Hello,
I'm not fully confident this is the best place for this, but I'll start here. Note that this is NOT the same as the issue that was recently fixed in Reader 11 (found at http://helpx.adobe.com/acrobat/kb/insufficient-data-image.html)
I am using the command "ps2pdf" (using Ghostscript) to convert postscript files to PDF. To get better quality, I use the ps2pdf options "-dAutoFilterColorImages=false -dColorImageFilter=/FlateEncode", which force lossless encoding for color images. However, there are images on certain pages that yield the error "Insufficient data for an image" when opened in Adobe Reader XI (current version), and the image on that page is not viewable (or rather, it can be viewed, but only until you get the whole image on the screen; then the image disappears). If the PDF is printed, the image will not print. The error also occurs in Acrobat 9.4.0, and possibly other versions. However, Reader 8 displays the files with no issues. Also, Foxit reader displays the PDF files fine.
The postscript files are screenshots generated by the user dragging a box to define the area of the screen to be printed to file. This issue only occurs for some size boxes that the user draws; others come out fine and are read by Reader just fine.
This only happens when using FlateEncode; using lossy JPEG compression (e.g. the default ps2pdf output) does not yield files that produce the error.
Here are some example files to demonstrate the issue (hey, maybe the issue is not even reproducible for other people! That would be helpful to know if true, so even if you can't help solve the problem, if you could verify whether this issue occurs when you open one of these files in Reader or Acrobat, it would awesome).
bad pdf where error occurs: http://www.mediafire.com/file/zbk36yfy7vrhvhw/gmbad.pdf
good pdf (very similar, but slightly different box drawn): http://www.mediafire.com/file/649fuxul0td5bsx/gmgood.pdf
Merged good and bad: http://www.mediafire.com/file/54nwwebh3da7p9w/good_and_bad.pdf
If anyone has any ideas on this issue, I would greatly appreciate it. Or if you think this isn't the right place for this, and perhaps know of a better place for my question, I'd appreciate that too. Thanks!
Additional possibly relevant information:
ps2pdf is being run using Ghostscript 8.15 on Unix Solaris 10. I also ran the same postscript files through ps2pdf (again using Ghostscript 8.15) on a Windows 7 machine, and the resulting PDFs did not exhibit the same errors when opened in Reader or Acrobat.
Adobe Reader 8 and 11, and Foxit were run on Windows 7. Acrobat 9.4.0 was run through a Citrix server, and I'm not sure what version of Windows it runs on.
I tried lots of different options in ps2pdf, and also tried running the postscript through ghostscript directly (using the "gs" command). Nothing was able to eliminate the error without resorting to using lossy JPEG compression.
I am now using lossy (but fairly high quality) JPEG compression in the workflow, accepting the loss in quality and (paradoxically) doubled filesize of the JPEG-compressed PDF files, so I'm really just pursuing this to figure out what the heck is going on, not because it is mission critical.
Postscript files used to create the above pdfs:
bad: http://www.mediafire.com/file/v656dp45h2jeyj6/gmbad.ps
good: http://www.mediafire.com/file/47sn60dgbzbxrs6/gmgood.ps
The .ps files are very similar to each other, differing only in the image content and the image location/translation.
The postscript files give multiple warnings/errors when opened in gsview (this happens with all .ps files created by Pinnacle, not just the ones giving me issues).
The program that is used to create the postscript files is Philips (Adac) Pinnacle^3, a treatment planning system for radiation oncology.

Hi, thanks for getting back to me so quickly. Our application uses scanned images up to 10 years old, and there are thousands of images so we cannot rescan these unfortunately.
I work in a large organisation with it's own desktop team so unfortunately I can't upgrade the version of Reader on our user's machines to see if this resolves either. The desktop team will also not upgrade the version as the problem appears to have only started in 9.5.2.
Does anyone know how I can confirm if the problem was first seen in 9.5.2 or if there were instances in 9.5.1 also?
Thanks again

"Insufficient data for an image" when opening a PDF, even with Adobe Reader 11.0.06

I have extracted some pages from a large, scanned, PDF into a separate document, using a product called Nuance PDF Converter 7, and when we try to open that with Adobe Reader 11.0.06, we receive the error "Insufficient data for an image". I have read that this error was supposed to be fixed with the latest version of Adobe Reader 11, but I have installed that, and it doesn't help.

I am also having this problem, especially with scanned documents. Since I need to download scanned documents in my work this is a big problem!Sometimes I can read but not save the document, sometimes one or two of the pages will be blank from the start. I have the latest version of Adobe Reader XI (11.0.10). I tried reducing the page zoom, a suggested workaround on this page: Acrobat: “Insufficient data for an image” error after updating to 10.1.4 or 9.5.2, but that did not help at all. FWIW I use a Windows 8.1 PC with 4 GB RAM. I usually download PDFs from the internet using Firefox.

Adobe Standard 9.5.2 after update I get "Insufficient data for an image" error

After updating to Acrobat Standard and Readre 9.5.2, some (but not all) of my pdf files are now opening with the error "Insufficient data for an image." The files open, but they are fuzzy, pixelated and are missing the bates stamp I applied earlier (using a utility from LexisNexis Casemap). I can open the files fine on another computer with Acrobat Standard 9.5.1.
How can I uninstall the 9.5.2, or get it to work again?

Windows 7 64-bit with Samsung SSD on an i5 Lenovo laptop. Yes, I have both Acrobat Standard and Reader 9.5.2 on the machine. Both give the same error when opening the attached file.
-Dan-
[email protected]
Date: Thu, 16 Aug 2012 23:06:52 -0600
From: [email protected]
To: [email protected]
Subject: Adobe Standard 9.5.2 after update I get "Insufficient data for an image" error
    Re: Adobe Standard 9.5.2 after update I get "Insufficient data for an image" error
    created by vamalik in Acrobat Installation & Update Issues - View the full discussion
Hi osieko,Can you share across any such sample pdf file? Also, what OS are you working upon?You have both Acrobat Standard 9.5.2 and Reader 9.5.2 installed on your machine. Right? One option that you can try is to repair your Acrobat/Reader from Programs in Control Panel and see if that resolves the issue.Otherwise kindly attach a screenshot of the error you are receiving along with any sample pdf file.
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4627764#4627764
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Sapscript-PDF-Mail error: Insufficient data for an image

Hi, I've made a function module that takes a Purcharse Orden from spool, converts to PDF file and then send the form via mail. Everything work fine but the corporative logo in the form can't be seen... When I try to open the attachment, Acrobat Reader launchs a popup with the message "Insufficient data for an image" and then ONLY the logo is not displayed.
Here's the MF code. I'll give points to useful answers. Thank you.
FUNCTION Z_WF_SENDMAIL_PO_PDF.
*"*"Interfase local
*" IMPORTING
*"     VALUE(PO_ORDER) LIKE EKKO-EBELN
*"     VALUE(DELETE_SPOOL) LIKE SYST-FTYPE OPTIONAL
*"     VALUE(FILENAME) LIKE P05T_RESPONSE-FILENAME OPTIONAL
*"     VALUE(RECEPTOR) LIKE SWHACTOR STRUCTURE SWHACTOR
*" EXCEPTIONS
*"      SENDING_FAILURE
*"      CONVERSION_ERROR
*"      NO_SPOOL
*"      UPLOAD_ERROR
DATA: T_TSP01 TYPE TSP01 OCCURS 0 WITH HEADER LINE,
        PDF TYPE TLINE OCCURS 0 WITH HEADER LINE.
DATA: NUMBYTES TYPE I,
        PDFSPOOLID TYPE TSP01-RQIDENT,
        JOBNAME TYPE TBTCJOB-JOBNAME,
        JOBCOUNT TYPE TBTCJOB-JOBCOUNT,
        SPOOLS TYPE I.
DATA: gd_cnt TYPE i,
        gd_sent_all(1) TYPE c,
        gd_doc_data LIKE sodocchgi1,
        gd_error TYPE sy-subrc.
DATA: it_packing_list LIKE sopcklsti1 OCCURS 0 WITH HEADER LINE.
DATA: lt_objpack LIKE sopcklsti1 OCCURS 2 WITH HEADER LINE,
        lt_objhead LIKE solisti1 OCCURS 1 WITH HEADER LINE,
        lt_objbin LIKE solisti1 OCCURS 10 WITH HEADER LINE,
        lt_objtxt LIKE solisti1 OCCURS 10 WITH HEADER LINE,
        lt_reclist LIKE somlreci1 OCCURS 5 WITH HEADER LINE,
        l_document_data TYPE sodocchgi1.
DATA: l_att_lines TYPE i,
        gd_buffer type string.
DATA: BEGIN OF lt_mails occurs 0,
          bname like usr21-bname,
          smtp_addr like adr6-smtp_addr,
        END OF lt_mails.
REFRESH : pdf, it_packing_list.
CLEAR : pdf, it_packing_list.
SELECT RQIDENT
INTO T_TSP01-RQIDENT
FROM TSP01
WHERE RQOWNER EQ receptor-objid
    AND RQCLIENT EQ SY-MANDT.
    APPEND T_TSP01.
ENDSELECT.
IF SY-SUBRC NE 0.
    RAISE NO_SPOOL.
ELSE.
    SORT T_TSP01 DESCENDING.
    READ TABLE T_TSP01 INDEX 1.
    CALL FUNCTION 'CONVERT_OTFSPOOLJOB_2_PDF'
      EXPORTING
        SRC_SPOOLID              = T_TSP01-RQIDENT
        NO_DIALOG                = ''
      IMPORTING
        PDF_BYTECOUNT            = NUMBYTES
*        PDF_SPOOLID              = PDFSPOOLID
*        BTC_JOBNAME              = JOBNAME
*        BTC_JOBCOUNT             = JOBCOUNT
      TABLES
        PDF                      = PDF
      EXCEPTIONS
        ERR_NO_OTF_SPOOLJOB      = 1
        ERR_NO_SPOOLJOB          = 2
        ERR_NO_PERMISSION        = 3
        ERR_CONV_NOT_POSSIBLE    = 4
        ERR_BAD_DSTDEVICE        = 5
        USER_CANCELLED           = 6
        ERR_SPOOLERROR           = 7
        ERR_TEMSEERROR           = 8
        ERR_BTCJOB_OPEN_FAILED   = 9
        ERR_BTCJOB_SUBMIT_FAILED = 10
        ERR_BTCJOB_CLOSE_FAILED = 11
        OTHERS                   = 12.
    IF SY-SUBRC NE 0.
      RAISE CONVERSION_ERROR.
    ELSE.
      IF NOT FILENAME IS INITIAL.
        open dataset filename for output in binary mode.
        if sy-subrc ne 0 .
          RAISE UPLOAD_ERROR.
        endif.
        loop at pdf.
          transfer pdf to filename.
          if sy-subrc ne 0 .
            RAISE UPLOAD_ERROR.
          endif.
        ENDLOOP.
      ENDIF.
      IF NOT DELETE_SPOOL IS INITIAL.
        DELETE FROM TSP01 WHERE RQIDENT EQ T_TSP01-RQIDENT.
      ENDIF.
      CHECK NOT ( receptor IS INITIAL ).
      CLEAR: lt_reclist, lt_reclist[],
             lt_objhead, lt_objhead[],
             lt_objtxt, lt_objtxt[],
             lt_objbin, lt_objbin[],
             lt_objpack, lt_objpack[].
      CLEAR l_document_data.
* Chequea si fue bajada la orden de spool
      CHECK NOT ( pdf[] IS INITIAL ).
* Transferir los strings de 132 caracters a strings de 255 caracteres.
      loop at pdf.
        translate pdf using ' ~'.
        concatenate gd_buffer pdf into gd_buffer.
      endloop.
      translate gd_buffer using '~ '.
      do.
        lt_objbin = gd_buffer.
        append lt_objbin.
        shift gd_buffer left by 255 places.
        if gd_buffer is initial.
          exit.
        endif.
      enddo.
* Cuerpo del mail
      CONCATENATE 'Se adjunta Pedido de Compra' PO_ORDER INTO lt_objtxt SEPARATED BY SPACE.
      APPEND lt_objtxt.
      DESCRIBE TABLE lt_objtxt LINES l_att_lines.
      READ TABLE lt_objtxt INDEX l_att_lines.
* Titulo del mail
      l_document_data-obj_descr = 'Envio de Pedido de Compra'.
      l_document_data-obj_name = 'Pedido'.
      l_document_data-sensitivty = 'F'.
      l_document_data-expiry_dat = sy-datum + 10.
      l_document_data-doc_size = ( l_att_lines - 1 ) * 255 + strlen( lt_objtxt ).
      l_document_data-obj_langu = sy-langu.
      lt_objhead = 'ORDERS'.
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* Configuración del cuerpo del mail
      CLEAR lt_objpack.
      REFRESH lt_objpack.
      lt_objpack-transf_bin = space.
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      lt_objpack-head_num = 0.
      lt_objpack-body_start = 1.
*      lt_objpack-body_num = 1.
      lt_objpack-body_num = l_att_lines.
      lt_objpack-doc_type = 'RAW'.
*      lt_objpack-doc_size = STRLEN( lt_objtxt ).
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* Configuración del archivo adjunto del mail
      DESCRIBE TABLE lt_objbin LINES l_att_lines.
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      lt_objpack-transf_bin = 'X'.
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      lt_objpack-doc_type = 'PDF'.
      lt_objpack-obj_name = 'Pedido'.
      lt_objpack-obj_descr = 'Pedido de Compra'.
*      lt_objpack-doc_size = ( 255 * ( l_att_lines - 1 ) ) + STRLEN( lt_objbin-line ).
      lt_objpack-doc_size = 255 * l_att_lines.
      append lt_objpack.
* Lista de receptores
      SELECT u~bname a~smtp_addr
        FROM usr21 as u
        INNER JOIN adr6 as a
        ON u~persnumber = a~persnumber
        INTO TABLE lt_mails
        WHERE bname = receptor-objid.
      LOOP AT lt_mails.
        clear lt_reclist.
        refresh lt_reclist.
        lt_reclist-receiver = lt_mails-smtp_addr.
        lt_reclist-rec_type = 'U'.
        lt_reclist-com_type = 'INT'.
        APPEND lt_reclist.
      ENDLOOP.
* Envio del mail
      CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
        EXPORTING
          document_data              = l_document_data
          put_in_outbox              = 'X'
          commit_work                = 'X'
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          packing_list               = lt_objpack
          object_header              = lt_objhead
          contents_bin               = lt_objbin
          contents_txt               = lt_objtxt
          receivers                  = lt_reclist
        EXCEPTIONS
          too_many_receivers         = 1
          document_not_sent          = 2
          document_type_not_exist    = 3
          operation_no_authorization = 4
          parameter_error            = 5
          x_error                    = 6
          enqueue_error              = 7
          OTHERS                     = 8.
      IF SY-SUBRC NE 0.
        RAISE SENDING_FAILURE.
      ENDIF.
    ENDIF.
ENDIF.
ENDFUNCTION.

I guess this could be one of the reasons, check you have authorizations on image.
Regards,
SaiRam

"Insufficient data for an image" error

Licensee: Accenture
Adobe Reader 10.0.1
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Sub Product: ABCpdf .NET Version 6.1.1.5
Hello,
We are using ABC pdf to generate pdf reports in our website and then a mail sending routine executes and mail those reports to our clients. Some times when user recieves the mails then he is not able to see the reports properly using adobe reader X and it shows "Insufficient data for an image" error. These reports are multiple page reports. Although reports saved at our end are genreted properly and we are able to open them proeperly. So is there any work around for this?
Please let me know in case of any query.

I checked out the link, that is the exact error I get when I open the file. I tried the suggested Work Arounds. Changing the zoom does not make the problem go away. Optimizing the file and then saving it, and then opening the newly saved file does not fix it either. Thanks for your time. , though.
This file opens fine in earlier versions of Acrobat, no problem.

Error message: Insufficient data for an image

I'm using Adobe Reader 11.0.06 on my MacBook Pro, OS X 10.9.2.
I recieved 29 pdf files from my university, most of which printed without problem. But three of the files get five or six pages into the document then flash a "Insufficient data for an image" and the pages print, either blank or with three thumbnail pictures in a row.
I went into the preference file for page display and set the Zoom to fit page. I also tried reducing the zoom factor. but nothing works so far.
Any suggestions?
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See http://forums.adobe.com/thread/1408375

The error was insufficient data for an image file.

Dear All,
Does anybody know why it is happening while opening a pdf file?
insufficient data for an image file.
Any Help in this regards,
Rgds,
Aligahk006

Hello,
I'm sorry you're having trouble. Unfortunately, this forum is for questions about Acrobat.com (www.acrobat.com) only; we can't help with problems experienced with other products. Here is a thread in the Adobe Reader forum that may pertain to your question:
http://forums.adobe.com/thread/391798
Here is a link to the Reader forum, in case you want to do your own search:
http://forums.adobe.com/community/adobe_reader_forums/adobe_reader
For future questions about Adobe Reader software, please use that forum instead. Thank you!
Kind regards,
Rebecca

Reader XI (11.0.0) fails to fix "insufficient data for an image" error

after updating to 10.1.4 we were getting numerous "insufficient data for an image" errors on some pages only. These are documents (construction plans) scanned by a client and we have no control over their workflow or methods. The device reported in the pdf file proerties is a Canon iR C3850.
The problem persists in Reader XI on both Win7-32bit and XP Pro SP3 PCs. Rolling back to 10.1.3 was also ineffective. Any ideas why the docmented fix does not work?
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Please see this 43.8 MB, 600 page, scanned book:
http://archive.org/download/historyofmovies00hamp/historyofmovies00hamp.pdf
Under Reader X it works fine.
Thanks.

Why do I keep getting an error "insufficient data for an image" when opening a document

why do I keep getting an error "insufficient data for an image" when opening a document in Adobe Reader XI 11.0.06

I am also having this problem, especially with scanned documents. Since I need to download scanned documents in my work this is a big problem!Sometimes I can read but not save the document, sometimes one or two of the pages will be blank from the start. I have the latest version of Adobe Reader XI (11.0.10). I tried reducing the page zoom, a suggested workaround on this page: Acrobat: “Insufficient data for an image” error after updating to 10.1.4 or 9.5.2, but that did not help at all. FWIW I use a Windows 8.1 PC with 4 GB RAM. I usually download PDFs from the internet using Firefox.

Insufficient data for an image error message

Insufficient data for an image error message on latest version of adobe reader

Change the zoom settings so you can see the contents of the document. Try reducing the Zoom factor, or click Fit One Full Page To Window. You can make this setting persistent (to avoid changing for every document) in Edit > Preferences > Page Display > Zoom > Fit Page.
Resave the PDF in Acrobat (you can download trial from http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=us ) as an Optimized PDF, using the Standard PDF Optimizer settings, or as a Reduced File Size PDF.

Insufficient Data for an Image Acrobat Pro 11.0.6 - Windows 8.1

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