Insured Phone non Apple refurbished replacement.

I got an iPhone 3GS in January so I think it is still under an annual warranty. I looked after it well. It got stolen. I had cover with my bank account.
The replacement phone was a refurbished model that came in a weird grubby box and has glue on it where they stuck it together and had dirt under the screen (Between touch screen and under screen). I have refused this replacement.
I'm assuming this not an apple refurbished phone as it did not have the blue dot and white apple box to go with it.
I think this is not a "Like for Like" replacement. I don't mind getting a refurbished fphone but do I have the right to ask it to be an Apple quality control refurbishment.

    We definitely want you to be able to take advantage of trading in your device alclal. View our trade-in site www.trade-in.vzw.com for appraisal details. We are happy to takes trade ins from a variety of sources and carriers.
SandyS_VZW
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