Integation of Unity Express with CME

When i integate unity express with CME,on the unity express Admin page when configuring CME
what is
1.hostname
2.Web User Name
3.Password.
should I enter these parameters to integate?
thanks
kavi

Following are the commands I used on CME for the integration
interface Integrated-Service-Engine0/0
ip unnumbered Loopback1
service-module ip address 10.1.9.1 255.255.255.252
service-module ip default-gateway 10.1.9.2
ip route 10.1.9.1 255.255.255.255 Integrated-Service-Engine0/0
interface Loopback1
ip address 10.1.9.2 255.255.255.252
telephony-service
srst mode auto-provision all
srst ephone template 1
srst dn template 1
srst dn line-mode octo
max-ephones 10
max-dn 10
ip source-address 10.1.4.1 port 2000
system message CME1861E
voicemail 2000
max-conferences 4 gain -6
web admin system name cisco password cisco
transfer-system full-consult
create cnf-files version-stamp 7960 Jan 02 2013 17:50:08
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
dial-peer voice 300 voip
destination-pattern 2000
b2bua
session protocol sipv2
session target ipv4:10.1.9.1
dtmf-relay rtp-nte
Following are the commands used on unity express
ccn application voicemail aa
description "voicemail"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
end application
ccn trigger sip phonenumber 2000
application "voicemail"
enabled
locale "en_US"
maxsessions 6
end trigger
When Pressing the message button on the phone,its not routing to voicemail.instead there is a reorder tone.what could be the issu?

Similar Messages

Two unity express with call manger

Hello Team,
Is there any option we can integrate two unity express with call manger,our customer having two CUE module and 2921 .
Thanks in advance

There's really nothing more to it than using a different user and different set of CTI integration, that's it, just follow the CUE-CUCM integration guide and don't use the same info for both.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Toll fraud traffic pumping on a Call manager express and unity express with an 800 toll free number.

I have a customer with a call manager express and a unity express. They have an 800 toll free number that rings in to an auto attendant on the CUE. The problem is something called toll fraud traffic pumping. The caller, always from a different number, reaches the auto attendant by dialing the 800 number. They then somehow manage to keep the line connected for up to 12 hours by somehow staying in the auto attendant. I opened a TAC case and was informed that it is not in Cisco's hands to create a way to disconnect a call that is connected to the CUE. I need a way to have a call that stays in the auto attendant or voicemail after 3 to 5 minutes. I can't see a way to do it in the auto attendant script. Can someone help with a method that will disconnect the caller if they stay in the CUE for a period of time?

Thank you for the response Jaime.
That is what TAC told me. I am not familiar with TCL scripting and I have been looking at some guides on it. Any advice on a source to go to for assistance with that, possibly someone to help?

Will CUE Unity Express 8.6.7 integrate & work with CME 10.0 & 10.5

Hi,
Will CUE Unity Express 8.6.7 integrate & work with CME 10.0 & 10.5
As i am having currently CUE 8.6.7 and wanted to upgrade my CME 9 to 10.0 or 10.5.
Thanks.

Hi there,
You would require CUE 8.6.9 or 8.6.10 as shown below;
Table 1: Cisco Unity Express: Unified CM Express and Unified SRST Versions
Cisco Unity Express Versions
2.0.x
2.1.x
2.2.x
2.3.x
3.2.x
7.0.x
7.1.x
7.2, 8.0
7.3, 7.4, 8.5, 8.6
8.6.7
8.6.9
8.6.10
3.1.x
Cisco Unified Communications Manager Express
Versions
and
Cisco Unified Survivable Remote Site Telephony Versions
3.0,
3.1
3.2,
3.2(1)
3.2(2)
3.3,
3.4
4.0
4.0(1), 4.0(2),
4.0(3)
4.1,
4.2
4.3/7.0
7.1
8.0
8.1
8.5, 8.6, 8.8, 9.x
10.0, 10.5
Before version 4.1, Cisco Unified Communications Manager Express was known as Cisco Unified CallManager Express.
From;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html
Cheers!
Rob

CME with Unity Express GUI Java problem

Running IOS 12.4(22)T with CME 7.0(1) and CUE 7.1.5 on a 2821 ISR.
The GUI had been working fine after the initial system install (used it provision phones). Got back into the system to add another phone and when clicking on either Configure->Extensions, Configure->Users or Configure->System Parameters we get the following text in the browser (IE, Firefox doesn't matter):
var maxButtonMode = 10 var ringTypeName=new Array(maxButtonMode) ringTypeName[0]= "Normal Ring" ringTypeName[1]= "Silent" ringTypeName[2]= "Silent w/CW Beep" ringTypeName[3]= "Feature Ring" ringTypeName[4]= "Monitor" ringTypeName[5]= "Overlay" //ringTypeName[6]= "Expand" //ringTypeName[7]= "Overlay w/CW" //ringTypeName[8]= "Speed Dial" ringTypeName[9]= "Watch" document.write("<" + "SCRIPT LANGUAGE='JavaScript' SRC='admin_user.js'><" + "/SCRIPT>");
The other pages load up fine. Same behaviour from Windows 7 32-bit or inside a Windows XP SP3 VM environment. Two different versions of Java running: 1.6.0_17 and 1.6.0_20.
Thanks for your help, ideas or suggestions.
Jason

Ended up taking these steps to fix the gui issue:
Reloaded the integrated CUE module service module no effect;
Reloaded the router - no effect;
Upgraded to IOS 12.4(24)T3 and extracted cme-gui-124-24T.tar to flash (had been using files from cme-gui-7.1.0.0.tar).
Working fine now.

Cisco Unity Express 8.6.6 Voice Mail not deleting when e-mail with attachment deleted

I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
How can I resolve this issue?

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Unity Express: More than one phone / DN with a voice mail box

I'm running Unity Express 8.0.2.
Is there a way to associate two extensions on separate phones, with one voicemail box?

Hi
From memory, you can add the second extension number as the "Primary E.164 number" on the user associated with the voicemail box.
That way both phones should be associated with the same VM box.
HTH. Barry

Problem with the Unity express Script

Hi
I have created a script in Unity Express . one of the option is redirecting the call to one international number .but when user press the option it says number is incorrect .
Can some one pls suggest what could be the issue.
> when dialing the same nunber from the phone it works fine .
>Thanks

Hi Kailash,
Did you try appending country code before the phone number in redirect step?
Do you have appropriate dial-peer on CME?
You have mentioned that, calling that international number from phone directly works. From which phone you are dialing that number? I mean is that phone also registered to same CME?
Thanks,
Bhavya

Cisco Unity Express 8.x - sending voicemail to email address (CME+CUE)

Hi Team,
I know might this is very common question for you all.
Can Cisco Unity Express send voicemail to an email address? If yes, any additional software license required for the same?
Could you plesae provide me the steps how to implement.
Thanks,
Nirmal

Nirmal,
There is no extra license needed to support the email notification feature. There are two method available in CUE, IMAP or standard email notification.
With IMAP, the if the user deletes the email in their inbox, it will get deleted in their voicemail box. With standard email notification, no action taken by the user in with email will translate to their voicemail.
Below are the links to the admin guide mentioned by Paolo.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/6MsgNotf.html
-Felipe

Unable to create a notification for a group (Cisco Unity Express 3.2)

There is Cisco ISR 2821 with CME 7.1 and Cisco Unity Express 3.2.
I am trying to create notifications for a group named AAA in CUE.
I do following (GUI):
1. Go to Configure -> Groups
2. Click on the group name AAA.
3. In Group Profile window 'Enable notification for this user/group' option is enabled.
4. Go to Mailbox tab. There is an associated mailbox with ticks against Enabled and Fax Enabled.
5. Go to Notification tab and see the warning:
No Notification Devices found for User/Group
Also, there are another several groups on this system and I am able to turn notification on for them. These groups have the same owners and members that AAA has. Moreover, if I create a new group and set it up absolutely the same as AAA, I can turn notifications on for it.
The problem in this way is that we have our custom greetings and after I created a new group, for example BBB, with the same settings (as AAA, inluding Primary Extansion and Primary E.164 Number) and remove these numbers from AAA, then it works and users would receive notification about new voice messages. BUT, when I call BBB I listen to standart Cisco greeting promts.
I don't undestand why it happens, because all these greetings are determined in Voicemail -> Auto Attendant section and I did not any changes here at all.
How can I fix this 'notification' problem?
Thanks.

Process with success:
unzip the packet in: C:\APEX
1. Install:
@apexins SYSAUX SYSAUX TEMP /i/
2. Change to password:
@apxchpwd,
3. Run apex_epg_config.sql
On windows:
@apex_epg_config.sql (page 30, the guide of intallation)
Important:Replace SYSTEM_DRIVE:\TEMP by C:
E.g.: @apex_epg_config C:
After this, follow the next steps
4. ALTER USER ANONYMOUS ACCOUNT UNLOCK;
Finish! Just execute apxldimg.sql script if you is upgrading from a preview release.
Now try the connect on the browser IE6 o later:
http://localhost:8080/apex/apex_admin
Then create your workspace.
Edited by: [email protected] on 10/03/2009 11:59

SCCP is not supported on Cisco unity express?

Hey,
I was reading some integration (with CME or CUCM) articles on interweb and somehow I got this impression that SCCP is not supported or working well on CUE... MWI will be using SIP if CUE and CME are integrated, what about CUCM?
I checked SCCP Compatibility matrix and there is no information of CUE...
So I am here asking this questions: SCCP is not supported on unity express?
Thanks,
Shuai

Jaime (+5)
CallManager for Cisco Unity Express Configuration Example
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml
HTH
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.

Queries about Cisco Unity Express

Hi
I have a CME & CUE 8.x . site is recently installed . i noticed that users in Unity Express have not showing with the phone (Mac address )
> is it OK to not add the Mac address ... will VM work for the users .
> I also tried to add the phone but it says " I Thinki it is not properly communicating with the CME .
No unassociated phones found on the call agent.
Please suggest ..
KS

Have you already reviewed the CME and CUE configuration guide available on CCO??
Pretty easy to find.
CUE does not require MACs, that's CME.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

No audio when from unity express over wan

Hello,
I have two cme's with unity expresses, when I make a call across the wan the call is fine however when the call goes to voice mail I see that it is forwarded but I can not hear the audio from unity.

Had a similar issue with the same setup. Ultimately fixed this by transfer-pattern commands. They were required for CME to hand off the call. 6100-6105 were various attendants and VM pilot numbers at the remote site. Remote extensions were in the 1400s with remote paging in the 400s.
Under telephony-service
transfer-pattern 1...
transfer-pattern 4..
transfer-pattern 61..
Your CME knows about it's own extensions but needs to be explicitly told which extensions it is allowed to transfer to. Until it's allowed to do the transfer, the remote CUE won't be contacted.
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_configuration_example09186a008037f2a9.shtml

Cisco unity express strange behavior

Dear exprerts, i uploaded my customized audio files in "aa.aef" script for greeting in unity express but when i dial my IVR extension "7980" its plays my customized audio files and after that the default audio file also like first "my customized audio file" than " if you know your desire extension.....etc " this is what undesirable happens i dont want this default audio file to run i only want my customized audio files to be played............ any help will really be appreciated...
Regards
Salman

Hi Mark,
**EDIT - +5 to Francisco for his good tips!
If you are using CME and the DN isn't the Primary Line on the phone (have a look at this command - note this is only set on the call control system CME, not on CUE itself);
mwi-line
To designate a line other than the primary line of an ephone to be associated with the ephone's message waiting indicator (MWI) lamp, use the mwi-line command in ephone configuration mode. To return to the default, use the no form of this command.
mwi-line line-number
no mwi-line
Syntax Description
line-number
Line number to be associated with the MWI lamp. Range is from 1 to 34.
Command Default
A phone's MWI lamp is lit only when there is a message waiting for the phone's primary line (line 1).
From this good doc;
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_m1ht.html#wp1013830
Cheers!
Rob

Unity Express - Incoming calls wont get voice mail

CUE works fine with telephones on my local network. Incoming and outgoing calls work fine.
However when I get an incoming call via SIP trunk the call will not get forwarded to unity express after 10 seconds. The line goes dead.
I searched for another post which suggested the following commands:
telephony-service
call-forward pattern .T
voice service voip
allow connections from h323 to sip
I've double checked them and there's still something wrong.
Here's my current configuration:
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
h323
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
telephony-service
load 7910 P00403020214
load 7960-7940 P00305000301
max-ephones 24
max-dn 24
ip source-address 192.168.20.1 port 2000
auto assign 1 to 24
system message Comtek
voicemail 3000
max-conferences 8 gain -6
call-forward pattern .T
moh music-on-hold.au
time-webedit
transfer-system full-consult
transfer-pattern 2...
transfer-pattern 3...
directory last-name-first
directory entry 2 2001 name Phone Two 7912
directory entry 3 2000 name Phone One 7970
ephone-dn 1 dual-line
number 2000 secondary 441833000000
call-forward busy 3000
call-forward noan 3000 timeout 10
no huntstop
ephone 1
no multicast-moh
device-security-mode none
mac-address 0017.0EF0.3642
type 7970
button 1:1
So pros, any suggestions?
Thanks

I made a new dial-peer to handle incoming calls as follows.
dial-peer voice 1000 voip
description Incoming SIP
translation-profile incoming SIPin
voice-class codec 1
session protocol sipv2
incoming called-number .T
dtmf-relay rtp-nte
no vad
The translation-profile puts the call through to my 2000 extension.
This is my "show call active voice brief" when an external incoming call is ringing through to my 2000 ephone-dn.
To me this seems to show the dial-peer "1000" matching and using the g711ulaw codec
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1715 : 552 596706500ms.1 +-1 pid:1000 Answer +441833696807 connecting
dur 00:00:00 tx:0/0 rx:0/0
IP 87.127.240.98:16188 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1715 : 553 596706510ms.1 +-1 pid:20001 Originate 2000 connecting
dur 00:00:00 tx:0/0 rx:0/0
Tele 50/0/1 (553) [50/0/1.0] tx:0/0/0ms None noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
This is the "show call active voice brief" for an external incoming call when the call is established.
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
1731 : 569 597220040ms.1 +3730 pid:1000 Answer +441833696807 active
dur 00:00:02 tx:105/16800 rx:104/16640
IP 87.127.240.98:15162 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711ulaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a
1731 : 570 597220060ms.1 +3700 pid:20001 Originate 2000 active
dur 00:00:02 tx:0/0 rx:105/16800
Tele 50/0/1 (570) [50/0/1.0] tx:16180/16180/0ms g711ulaw noise:0 acom:0 i/0:0/0 dBm
Telephony call-legs: 1
SIP call-legs: 1
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 2
Not too sure where to go from here.

Integation of Unity Express with CME

Similar Messages

Maybe you are looking for