Intego Platinum Internet Barrier Suite

Just purchased the above product at the Apple Store in London Regent Street and installed it on my PowerBook 12" 1.33 Ghz Rev.C running 10.4.5 and problems...
I had to update to X4 versions and I think the system became unstable and would freeze upon opening Apple's Mail app. I installed all components except for the ChatBarrier. I was able to update NetUpdate and NetBarrier to X4 when problems started. I then decided to remove all the installed apps by deleting them from the "Applications" folder, though I sense that this is not enough.
I am inclined to uninstall but there is no uninstaller nor any documentation. just the installer on the CD.
Would it be better to do a clean system install or is there a way to recover?
Any pointers would be most welcome...
Thanks a lot in advance
PowerBook 12 Rev.C 1.33 ghz 1GB RAM   Mac OS X (10.4.5)  

Thanks for the reply. I have only emailed them initially when I had the problems with updating. Since my Mail app doesn't work and I currently reside in Istanbul so our working times differ by 8-10 hrs hence no luck in contacting them. But I plan to call from work. Nevertheless, I thought that I could do a clean install, create an eDrive using techtool pro 4 and then install intego products one by one to see if anyone causes a problem.
I have checked the forums now(should have checked b4 installing or even buying) and realise many people have had problems with this suite of apps.
Umit

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    OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
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    A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
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    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is presumably effective against known attacks, but maybe not against unknown attacks. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
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