Integrate Cisco UCCX with remote CUCM

Hi
We are looking into design of a Cisco Contact Center Express 8.0 solution with CUCM 8.0. In this deployment model, we want to integrate Single Server UCCX at Site A with CUCM Cluster at Site B, that is, there is no Local CUCM.
I have been reading through the Latest UCCX SRND, and as per one of the Cisco Unified CCX General Rules for Design states, The Cisco Unified CM servers running CTI Managers with which Cisco Unified CCX communicates can be located in the same campus LAN or different site as Cisco Unified CCX servers.
This statement is highly confusing. Does this statement mean that, CUCM running CTI Manager Service can be in same LAN network as UCCX OR it can be at a Different Site, and UCCX and CUCM can communicate over WAN?
Please suggest.

I got through some of the Cisco UCCX 8.0 release notes, the required design is indeed supported model.
The release notes state that Unified CCX Remote from Call Agent, which supports Cisco CUCM as remote call agent and JTAPI Over WAN Support.

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Cisco BE6k with CUCM 10.X integration with Siemens with Hipath 3350 and 3550

Dear Experts;
We have one requirment from customer.
They have 4 branches with Siemens Hipath 3350 and 3550 PBX and they want to integrate with cisco CUCM 10.x.
The Head Quater with complete CUCM as IPT and branches with with Hipath 3350 and 3550 PBX.
CIsco TAC says interoperability doc is not available and also I can see tehre is no doc.
TAC Reply As below.
We do not have any documents about CUCM integration with Hipath 3350 and 3550 on our interoperability portal. This means that their integration with CUCM was never properly tested. So we can not confirm that all features will be working. But from CUCM perspective this is third-party device that can be integrated using SIP or ISDN (with Voice Gateway between them).
Link for interoperability portal:
http://www.cisco.com/c/en/us/solutions/enterprise/interoperability-portal/networking_solutions_products_genericcontent0900aecd805b561d.html#callmgr10
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If the Siemens supports SIP or H323 you can attempt to simply create a trunk between the systems and route calls via it. If IP integration is not an option then as pointed by TAC integrate via PRI circuit (preferably QSIG). From CUCM side it will be just another GW, similarly from Siemens side. You'll need to select which side is going to be ISDN network (I always use Cisco side) and then make the other side user.

Cisco UCCX 8 - Integration with SAP BCM

Hi
Can Cisco UCCX 8 be integrated with SAP BCM for the crm requirements?
Thanks,

I have heard that these guys offer an integration but have not worked with them myself: http://www.tcandc.com/cisconn

Clear doubt on standalone IS and integrate with remote BI4

Hi IS expert,
Apologize for this question from a novice user. I just want to know will the metadata manager works well for linear data and impact analysis if standalone IS is installed and not sharing the common Business Intelligence Platform with BI4?
I reckon it should works for IS version 4.2 Patch2 as per Note 1907168 and i just need some confirmation on below question posted on Information Steward Deployment - Guidelines on sharing BI Platform Vs. Standalone Install - Enterprise Information Manag…
Note: - Starting 4.2 SP1 release (4.2 GA release), 'Standalone Deployment' using Information Platform Services offers same level of 'Simplified User Experience for BI users' with ability to view lineage from WEBI report or BI Launchpad as well as ability to access Metapedia terms associated with a report from BI Launchpad. For Information Steward 4.1 or earlier release 'Simplified User Experience for BI Users' was available only when Information Steward was deployed on 'Shared BI Platform'. This limitation is removed in Information Steward 4.2 SP1 release."
What's the exact meaning for the above, does it means starting from 4.2 SP1, linear data and impact analysis should work even without sharing the common BIP platform? And if yes, below steps from note 1907168 should be the right source to configure?
Additional Support
From IS 4.2 SP0 Patch 2, IS supports the lineage/impact and BOE Metadata Integrator with remote BI 4.1 SP1 (or higher compatible patches) when installing DS and IS with IPS 4.0 SP5 on the separate landscape.
For the new installation, the supported landscape is
On machine 1, install BI 4.1 SP1
On machine 2, install IPS 4.0 SP5 (or later patch), DS and IS 4.2 SP0 Patch 2
If users want the BI Launch Pad Integration feature from BI 4.1 SP1 (or higher compatible patches) or want to collect the metadata from BI 4.1 SP1 installed on machine 1, refer to the following SAP Note 1906580 to install and configure the following:
Configuring BI launch pad in Information Steward application
Installing the service to collect metadata from SAP Business Intelligence (BI) platform 4.1 SP1 or above.
Your kind input is very much appreciate.
Thanks,
Nicholas Chang

Nicholas,
this was especially related to the customers who want to use the direct and native integration of the Data Lineage and Impact Analysis Graphs and the Metapedia Terms within the BI Launchpad itself.
Before IS 4.2 SP1 customers who wanted to enable their BI Users to view e.g. directly within the BI Launchpad the information where the data for a specific report was coming from were only able to do that when the IS installation was on top of the BI installation. Now they can even have a separated installation of their BI and IS (on IPS), but are still able to view the lineage and impact analysis within the BI Launchpad.
This does not affect the collection of metadata information from the BI system and also from the beginning of IS it was possible to view lineage and impact analysis or metapedia terms within the IS UI itself, independent of the standalone or on-top installation.
Niels

Cisco UCM with Third Party Contact Center Solution

Hi all, hope everyone is well.
Anyone out there running Cisco UCM with a third party contact center solution ? would love to hear your experience on this subject.
Thanks in advance !!
Danny

I have not heard of any sucessful stories, which vendor are you considering and what would you not go with UCCE/UCCX?
I used to work for Rockwell (Aspect today) which attempted to integrate their Business Contact Solution with CUCM (back on 3.3) and it worked OK for low volume calls, but never had any customer adoption.
I have not heard of any other known ACD vendors integrating with CUCM.
Chris

Integrating UCCX with Presence - Unable to Add Users to Contacts List

Hi,
I'm trying to integrate UCCX with Presence via the Desktop Administrator. I have created an enduser (LDAP Sync) and assigned the user a Service Profile which includes the Directory UC Service for LDAP, have tried both LDAP and GC configuration.
I can make the connection the Presence Cluster, validation works. However I'm hitting the "CDAUI2067 Search did not complete successfully, and only partial results are displayed. Contact technical support." When trying to add users to the Contact List. Seems like the BUG ID CSCtg94342? However there is no reference to this bug id for UCCX 10.0 only 7.1
Has anyone successfully integrated UCCX 10 with IMP10? If so, please advise the UC Service/Profile configuration for the End User.
Thanks
Ben

Hi Ben,
when configured Client type CAD, I didn't uncheck Version Check Required.
Now I can complete configuration in Cisco Desktop Administration, but when I try to login with CAD client I cannot login to the Presence server - the following message appears:
"An error has occurred communicating with the Cisco Unified Presence Service.
The application will automatically continue attempting to connect."
In log file I found the following "2014-12-05 09:24:23:450 ERROR STD2001 Client <SawConnectionManager> failed to connect to any service." instead of eg. "INFO STD2004 Client <SawConnectionManager> connected to service at <cup1.dcloud.cisco.com>."
Does anybody have any idea what could be the problem?
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Milan

UCCX error-remote UCCX node is not reachable

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I am working in UCCX 9.0,trying to upload new script developed thorugh UCCX script editor ,whenever I click upload script through "script management" tab,giving error as "remote UCCX node is not reachable,it is not recommended to create,modify or delete the files in this state,as it will be inconsistent between nodes",let me know any idea about this error.
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Baskar.

Hi,
RTMT is configured and found the following error.
2013-11-11 04:11:39 :INFO: Received request to start the service Cisco Unified CCX Engine
2013-11-11 04:11:39 :INFO: Checking if PID File exists.
2013-11-11 04:11:39 :INFO: process Cisco Unified CCX Engine is not running
2013-11-11 04:11:39 :INFO: Starting process Cisco Unified CCX Engine, Exe=/opt/cisco/uccx/bin/UCCX_Engine, Conf=/opt/cisco/uccx/conf/UCCX_EngineCfg.xml
2013-11-11 04:11:39 :INFO: Cisco Unified CCX Engine initialization complete.... PID 18469 updated in pid file /opt/cisco/uccx/conf/UCCX_Engine.pid
2014-06-05 05:45:46 :INFO: Received request to start the service Cisco Unified CCX Engine
2014-06-05 05:45:46 :INFO: Checking if PID File exists.
2014-06-05 05:45:47 :INFO: PID File exists, pid=18469
2014-06-05 05:45:47 :INFO: process Cisco Unified CCX Engine with PID 18469 might have crashed, PID file still exists
2014-06-05 05:45:47 :INFO: Stale PID entry 18469, removing PID file
2014-06-05 05:45:49 :INFO: Starting process Cisco Unified CCX Engine, Exe=/opt/cisco/uccx/bin/UCCX_Engine, Conf=/opt/cisco/uccx/conf/UCCX_EngineCfg.xml
2014-06-05 05:45:49 :INFO: Cisco Unified CCX Engine initialization complete.... PID 4201 updated in pid file /opt/cisco/uccx/conf/UCCX_Engine.pid
2014-06-05 07:04:03 :INFO: Received request to stop the service Cisco Unified CCX Engine
2014-06-05 07:04:03 :INFO: PID File exists, pid=4201
2014-06-05 07:04:03 :INFO: Stopping the Process Cisco Unified CCX Engine, pid=4201
2014-06-05 07:04:03 :INFO: Stopped the process Cisco Unified CCX Engine
2014-06-05 07:28:29 :INFO: Received request to start the service Cisco Unified CCX Engine
2014-06-05 07:28:29 :INFO: Checking if PID File exists.
2014-06-05 07:28:29 :INFO: process Cisco Unified CCX Engine is not running

VM with remote access VPN without split tunneling

Hello experts,
I have customers who require to use VM in their laptop. These users also require to VPN to Corporate network to do their job. However when they do remote VPN to corporate Network (ASA VPN concentrator) from their VM host machine, they loose their access to their VM guest machines. This problem was not happening when they used cisco VPN client which has gone end of life and support as of end of July 31, 2012. In Cisco VPN client (IKEV1) if we set the protocol to udp they had no problem to keep their connectivity to VM machines while connected to corporate with remote access VPN. However this feature does not work in new Cisco VPN client which is called AnyConnect. ( NOTE: I am using IPSEC IKEV2. NO SSL at this time).
My Question to Experts:
1. Was the ability to maintain connection to VM guest machines, while connected to VPN without enabling split tunneling a security flaw in the old cisco VPN client?
2. Is there a way to maintain connectivy to VM machines installed in a computer and still connect to remote access VPN concentrator through host machine? (My question is about AnyConnect client only using IPSEC IKEV2 and I do not want to enable split tunneling)
Thanks for your help,
Razi

Did you figure this out?

Problem with installing CUCM on MCS-7816-I5

Hi to all.
I have a problem with installing CUCM 8.6.1 on new MCS-7816-I5 (IBM) hardware. The problem is that installation loops in restart after upgrading MCS firmware. Actualy, installation does not sucessfully upgrade firmware, so every time it detects old firmware and trying to upgrade it.
I also tried update MCS firmware with downloaded Firmware Update Utility 3.6.5 CD from Cisco downloads, but it also fails.
Does anyone have idea what's going on? Is this a Cisco failure or IBM server failure?
Here is some details from log file generated with this Firmware Update Utility 3.6.5:
==============
Initial Selection
Machine Type: 4251 OS: SLES 10 Arch: 64 bit
IsPartition: 0
Update:   IBM System x uEFI update for x3200 M3 /3250 M3
Severity: Critical
Reboot:   Reboot Required to take effect
UpdateID: ibm_fw_uefi_gye142a_linux_32-64 Requisite:None
Version: 1.08 (GYE142A)
Install: 1.06 (GYE135A)
Select:    Yes
Update:   IBM Dynamic System Analysis
Severity: Recommended
Reboot:   Reboot Required to take effect
UpdateID: ibm_fw_dsa_3.20_dsyt75x_linux_32_64
Requisite:None
Version: 3.20 (DSYT75X)
Install: 3.01 (DSYT60K)
Select:    Yes
Update:   IBM Online SAS/SATA Hard Disk Drive Update Program
Severity: Critical
Reboot:   Not Required
UpdateID: ibm_fw_hdd_sas-1.08.01_linux_32-64
Requisite:None
Name:     WD2502ABYS-23B7A0 (/dev/sg0)
Version: 02.03B07
Install: 02.0
Select:    Yes
Update:   Integrated Management Module Update
Severity: Critical
Reboot:   Not Required
UpdateID: ibm_fw_imm_yuoo84c_linux_32-64 Requisite:None
Version: 1.22 (YUOO84C)
Install: 1.10 (YUOO57H)
Select:    Yes
IBM Command Line IMM Flash Update Utility v1.05.03 Licensed Materials - Property of IBM
(C) Copyright IBM Corp. 2009,2010 All Rights Reserved.
LAN-over-USB device not configured.
Error connecting to IMM using IP address 169.254.95.118.
Please verify the LAN over USB interface is configured properly and active.
Error flashing firmware: 3
IBM Command Line IMM Flash Update Utility v1.10.11 Licensed Materials - Property of IBM
(C) Copyright IBM Corp. 2009,2010 All Rights Reserved.
Refreshing LAN-over-USB IP address. This may take several minutes.
Attempting to discover the IMM(s) via SLP.
Error connecting to IMM using IP address 169.254.95.118.
Please verify the LAN over USB interface is configured properly and active.
Error flashing firmware: 10
(C) Copyright IBM Corp.2010. All Rights Reserved.
FdrvWL -- Flash Drive(s)                                     3.10.08.19
   1 Ada:0 SID:0   PN:44E9172:42C0463 SN:1J242783 FW:02.03B07              T:13 FW:Ok
AdaNbr(Type)      DevFnd Flashed(SAS SATA) NbrFailed
0(onBoard)           1       0   0    0          0
                       1       0   0    0          0 Error(s)
Update completed successfully. <-- THIS SUCCESS, BUT EVERY TIME IT UPGRADEING AGAIN FROM OLD VERSION, LIKE NEVER REALY UPGRADED TO NEWER VERSION
IBM Command Line IMM Flash Update Utility v1.10.11 Licensed Materials - Property of IBM
(C) Copyright IBM Corp. 2009,2010 All Rights Reserved.
Refreshing LAN-over-USB IP address. This may take several minutes.
Attempting to discover the IMM(s) via SLP.
Error connecting to IMM using IP address 169.254.95.118.
Please verify the LAN over USB interface is configured properly and active.
Error flashing firmware: 10
===========================
Thanks,
Sinisa.

Hi Sinisa,
It almost sounds like this bug;
CSCtn81201
Incorrect "Hardware Configuration Error" due to hardware setup errors
Symptom:
Refresh upgrade stops with IMM device detection, and then server being reported as unsupported
Conditions:
in-band USB interface was disabled, which is configurable via IBM system X or IMM (browser) interfaces.
Workaround:
change the in-band usb interface settings to enabled.
Related Bug
Status
Fixed
Severity
4 - minor
Last Modified
Aug 17,2011
Product
Cisco Unified Communications Manager (CallManager)
Platform
Dependent
Technology
nav
1st Found-in
8.6(0.99081.3)
Fixed-in
8.6(1.96000.1), 9.0(0.95070.38), 9.0(0.95070.39), 8.6(1.99989.1), 8.6(1.95050.1), 9.0(0.96000.1), 8.6(1.97011.2), 8.6(1.95190.40), 8.6(1.97011.1), 8.6(0.95180.9), 9.0(0.95010.1), 8.6(1.95020.1), 8.6(1.95040.1), 8.6(0.98000.50), 8.6(0.98000.17), 8.6(0.99981.2), 8.6(1.10000.1), 8.6(1.99986.1), 8.6(1.95020.58), 8.6(1.96000.51), 8.6(1.10000.43)
Cheers!
Rob

Rsa securid with remote access dial-in service problem

Hello,
I tried to setting rsa secured with remote access dial-in service on cisco 2600 box. Everything works well except when token in new pin or next token mode. The dial-up client can not enter second passcode, do not have second pop-up window, so all authentications was fail. My dial-up client is windows 2000 or xp.
Please suggest me too.
Thanks,
Nitass

While I agree with you that the terminal window solution is more complex and less user friendly than the standard Windows DialUp window/authentication, the terminal window does provide a solution to the new pin or next token issue which the standard Windows does not.
I work with a customer who uses RSA token to authenticate dial in users. We have found the solution to the issue you are dealing with to be either the terminal window where the user can deal with their problem or to have someone take administrative action on the RSA server to reset/resync the users token.
So as I see it you have a choice to make: either present terminal window as an alternative setup on the user PC or when they can not login on dial up have them call the Help Desk and have someone deal with it for them. One solution is somewhat less user friendly but does allow the user to deal with their own problem, and the other solution is more user firendly and puts more load on the Network Support staff.
I would also wonder why you have so many users in new pin and next token mode? Perhaps if you can figure how to minimize the frequency of these modes you can minimize the problem of difficulty authenticating for your users.
HTH
Rick

Callmanager Conferencing with remote locations Issue

I am new to using callmanager, and I need a little help.
I have created a meet me number on my callmanager. Once a session is begun, all local network users are able to join the conference call with no problems..
If a remote location hosts a meet me call, all my local network users are able to join THAT session with no problems as well.
But if I host a meet me session on MY local network, remote locations CANNOT reach my session. The line remains silent when they dial in.
I've been told to check the codecs which seem fine and we are checking for a firewall issue, but all normal calls local and remote work just fine. It's only the conference bridging that causes issues.
Please help.
Thanks

Hello,
Thank you very much for replying.
The configurations, I've been told, are correct. G711 for intrasite and G729 for intersite. And region and device pools correct as well.
I presented the HW conf bridge solution to a coworker who said it makes sense, but at this time, I don't have access to a hardware conference bridge. Is this the only solution?
From: prbt
To: Nichole Ketchum
Sent: Wednesday, August 3, 2011 1:54 PM
Subject: - Re: Callmanager Conferencing with remote locations Issue
Cisco Support Community
Re: Callmanager Conferencing with remote locations Issue created by Priya B.T in Unified Communications Applications - View the full discussion
hi,
please check the following on the call manager,
- Check the region configuration on each device pool.
- Then check the region configuration between the two regions.
- One of the best practices followed by Cisco is, the intrasite region settings should be g711.
- And the region settings between inter site should be g729.
- G729 is not supported by software conference bridge, it is only supported by hardware conference bridge.
- So add the hardware conference bridge to the MRGL of the phone.
- And the hardware conference bridge has to be first in the list, that is before the software conference bridge.
please let me know if this helps or we can do further trouble shooting on this issue.
Reply to this message by going to Cisco Support Community
Start a new discussion in Unified Communications Applications at Cisco Support Community

CME B-ACD on Cisco 2911 with IOS 15.2(4)M5 not working

Hi Folks,
I am currently setting up CME version 9.1 with B-ACD (app-b-acd-aa-3.0.0.2.tcl & app-b-acd-3.0.0.2.tcl), running on
Cisco 2911 with IOS ver 15.2(4)M5, this is for lab purposes.
Below is my CME & B-ACD configuration :
voice service voip
ip address trusted list
ipv4 0.0.0.0 0.0.0.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
h323
h225 listen-port 1820
no call service stop
sip
bind control source-interface Vlan400
bind media source-interface Vlan400
registrar server expires max 600 min 60
voice register global
mode cme
source-address 172.25.202.1 port 5060
max-dn 2
max-pool 2
load 9971 sip9971.9-2-2SR1-9
authenticate register
timezone 28
time-format 24
date-format D/M/Y
tftp-path flash:
create profile sync 0004714411607756
voice register dn 1
number 3005
name br2phn2
voice register dn 2
number 3006
name br2phn4
voice register template 1
dialplan 1
voice register dialplan 1
type 7940-7960-others
pattern 1 3...
pattern 2 999
voice register pool 1
id mac 1C1D.86C4.0D6D
type 9971
number 1 dn 1
template 1
dtmf-relay rtp-nte
username 3005 password cisco
description 3214-3005
codec g711ulaw
voice register pool 2
id mac 1C1D.86C4.A574
type 9971
number 1 dn 2
template 1
dtmf-relay rtp-nte
username 3006 password cisco
description 3214-3006
codec g711ulaw
voice hunt-group 1 parallel
list 3002,3006
pilot 3210
application
service aa flash:/app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 2
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 3500
paramspace english location flash://
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 3001
param max-time-call-retry 90
param service-name queue
service aa-drop flash:/app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param service-name queue
param drop-through-option 2
param second-greeting-time 60
paramspace english language en
param max-time-vm-retry 2
param max-time-call-retry 90
param voice-mail 3001
paramspace english location flash://
param aa-pilot 3501
param number-of-hunt-grps 1
param handoff-string aa-drop
param call-retry-timer 15
service queue flash:/app-b-acd-3.0.0.2.tcl
param queue-len 15
param aa-hunt10 3006
param queue-manager-debugs 1
param number-of-hunt-grps 2
param aa-hunt2 3210
interface Loopback0
ip address 172.25.110.3 255.255.255.255
ip ospf network point-to-point
h323-gateway voip interface
h323-gateway voip id Spain ipaddr 172.25.110.1 1719
h323-gateway voip h323-id BR2-RTR
h323-gateway voip tech-prefix 1#
h323-gateway voip bind srcaddr 172.25.110.3
interface Vlan400
ip address 172.25.202.1 255.255.255.0
ip pim dense-mode
dial-peer voice 3500 voip
service aa
destination-pattern 3500
session target ipv4:172.25.110.3
incoming called-number 3500
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
dial-peer voice 3501 voip
service aa-drop
destination-pattern 3501
session target ipv4:172.25.110.3
incoming called-number 3501
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
telephony-service
no auto-reg-ephone
max-ephones 2
max-dn 2 no-reg both
ip source-address 172.25.110.3 port 2000
cnf-file location flash:
load 7965 term65.default.loads
time-zone 28
time-format 24
date-format dd-mm-yy
max-conferences 8 gain -6
moh "music-on-hold.au"
web admin system name admin password cisco
dn-webedit
transfer-system full-consult
create cnf-files version-stamp 7960 Feb 14 2014 05:54:44
ephone-template 1
softkeys connected Endcall Hold Park Trnsfer Acct Flash
ephone-dn 1 octo-line
number 3001 no-reg both
description 3214-3001
name br2phn1
ephone-dn 2 octo-line
number 3002 no-reg both
description 3214-3002
name br2phn3
ephone 1
device-security-mode none
mac-address 189C.5DB6.D303
ephone-template 1
max-calls-per-button 5
busy-trigger-per-button 3
type 7965
button 1:1
ephone 2
device-security-mode none
description 3214-3002
mac-address 984B.E194.FDDD
ephone-template 1
max-calls-per-button 5
busy-trigger-per-button 3
type 7960
button 1:2
Problem :
1. When I test call from CME Phone both SIP and SCCP Phone by dial 3500 or 3501, I get the busy tone.
2. Debug voip dial-peer, match with dial-peer voice 3500 for (aa service) & 3501 for (aa-drop service).
3. Debug voice application script, show nothing.
Is there something wrong with my configuration ?
Rgds
Novri

Hi Novriadi,
In your configuration
service aa flash:/app-b-acd-aa-3.0.0.2.tcl
service queue flash:/app-b-acd-3.0.0.2.tcl
paramspace english location flash://
Remove "/" and "//" from the configuration
Then use the call application voice load command in privileged EXEC mode to reload the scripts.
Router# call application voice load aa
Router# call application voice load queue
Router# call application voice load aa-drop
You can refer to following document as well for more info
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html#wp1018270
Please find the sample configuration that is required to configure b-acd in CME for reference.
telephony-service
moh music-on-hold.au
multicast moh 239.1.1.1 port 2000
application
service queue flash:app-b-acd-2.1.0.0.tcl
param number-of-hunt-grps 2
param aa-hunt2 1111
param aa-hunt3 1222
param queue-len 15
param queue-manager-debugs 1
service aa flash:app-b-acd-aa-2.1.0.0.tcl
paramspace english index 1
paramspace english language en
paramspace english location flash:
param service-name queue
param handoff-string aa
param aa-pilot 8005550123
param welcome-prompt _bacd_welcome.au
param number-of-hunt-grps 2
param dial-by-extension-option 1
param second-greeting-time 60
param call-retry-timer 15
param max-time-call-retry 700
param max-time-vm-retry 2
param voice-mail 5003
dial-peer voice 222 voip
service aa
destination-pattern 8005550123
session target ipv4:192.168.1.1
incoming called-number 8005550123
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
Thanks & Regards,
Mudit Mathur

Massive problem with remote destination

hello all,
we have massive problems with our remote destinations.
after i create the remote destination profile and added the line, i create the remote destination for my mobile phone.
all ok so. but if im associate my mobile phone with the line by choosing Line Association i´m no able to reach many numbers in my company anymore.
there is no ringing tone. there is nothing and after 20-30 seconds i got an busy tone.
if i delete the Line Association i can reach the number normally.
Perhaps you got any idea . I dont got any anymore

finally we found the problem
it was at the cucm service parameters.
we changed " machting caller id with remote destination " to "partial match" after that all is working fine.

Cisco 1700 with MP-BGP and VRF support

I have a Cisco 1721 with MP-BGP Support, you can create VRFs with it and every other MPLSVPN feature, but the commands for MPLS switching are not supported like Router(config-if)mpls ip , I read in some forums that you can create MPLS VPN without enabling MPLS at all, just with MPBGP, but I couldn't do it myself, Can someone tell me how to make it work or what can I do with a Cisco 1721 that supports MP-BGP?
thanks in advance

Here is an example. Take care about overhead for packets like VoIP. The overhead is 88 bytes.
The packet semms something like that.
IpHeader-pub@ - NAT-Tudp4500 - ESP - IpHeader-priv@(vrf discriminator) - GRE - Original IP Header - Data - Esp Trailer.
In this case you neet tunnel-mode because you use
private @ in order to determine vrf (vrf discriminator).
This is a LAB config, all other security parameters you need on a router are not configured. If you add access-list on the external interface of REMOTE you have to understand every encapsulation step in order to well tune it.
Good reading.
The PPT draw shows physically and logically views.
PS, take care about fragmentation issues, the problematic is still not well managed by the routers, I could not made Tunnel-path-mtu discovery work with vrf's. The workaround is to fragment packets. It's not good for performance but actually there is no other solution concerning that.
Kind Regards
Miguel

Integrate Cisco UCCX with remote CUCM

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