Integrated Messaging not receiving all texts

I turned on my integrated messaging to use the on-line feature of checking SMS/MMS texts.  It worked for a few weeks, showing me all my incoming and out going texts on my PC in my verizon account, then it quit.
Now, it only shows group texts that I receive and pictures.  No just plain texts in or out.  I work in a building with bad cell phone reception and I loved being able to log in to my Verizon on my PC at work and keep up with my texts...what can i do to have it work for both OUT going and INCOMING texts?  I have tried to un-subscribe then subscribe again, and have looked at every setting there is, but nothing works..  Any suggestions?  My phone is not a smart phone but that didn't make any difference in the beginning since it worked a couple of weeks.  Thanks for all help!!

    I want you to be able to enjoy the benefits of integrated messaging jack8245! What make and model device do you have? This feature is mainly utilized with smartphones; therefore it may be a device limitation even if the feature was once working. Have you tried removing the battery? How about deleting your message threads and starting new ones? When you initiated the service, was it on the phone or via My Verizon. I recommend deleting and readding the feature to reset it.
Sincerely,
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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