Integrated phone in CAD UCCX version 8
Hi All
I seem to remember something about an integrated phone in new CAD version for a release of UCCX version 8. From some presentation.
I just can't find any thing about it. Can any one help me to locate info or correct me.
According to the CCX 8.0 CAD User guide, CAD works with IP Communicator, but then it always has. Also there is a mention about Dial Pad being modeless now, seems that it can stay on top.
You have never needed a hard phone if you have a IP Comm phone. This is what I do for remote work all the time.
Hope this helps.
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With Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the upgrade, migration methods, and new features of the latest released Version 10.0 of Cisco Unified Contact Center Express (UCCX) with Cisco expert Abhiram Kramadhati.
Abhiram will address the following on the latest release of Cisco UCCX Version 10.0:
Installation
Upgrade from previous versions - both Linux and Windows
Migration from MCS to Cisco UCS environment - Different methods and best practices
New features - Overview and limitations
This discussion will center on install and upgrade best practices, changes in hardware support, and migration methods from MCS to Cisco UCS. He can also briefly discuss the new features introduced in 10.0. The discussion focuses the latest versions, but queries about general Cisco UCCX topics can be addressed too if time allows.
Abhiram Kramadhati is an engineer with the Contact Center Backbone group. He has been working with Cisco UCCX since he joined Cisco. During two years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).
For more details about this topic, refer to the recently published Tech-Talk Video and Blog.
Remember to use the rating system to let Abhiram know if you have received an adequate response.
Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in the Voice, Video, and Collaboration community, sub-community, Contact Center discussion forum shortly after the event. This event lasts through January 31, 2014. Visit this forum often to view responses to your questions and the questions of other community members.Hi Anurag,
Thanks for your questions.
1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ?
I assume this is from the tables regarding historical data. The database schema essentially remains the same since UCCX 9.0 had CUIC too and we had a seperate DB Space for CUIC and we still continue with that. The traditional historical tables remain and the replication process remains the same too.
2:Is there any version change for Linux OS used as VOS,
The Linux version is Red Hat Linux 5. To be precise:
[root@uccx10pub /]# cat etc/redhat-release
Red Hat Enterprise Linux Server release 5.7 (Tikanga)
3:Is there any API architecture change in UCCX 10 from previous releases ?
I can answer this more of an overview. The only enhancement in the API side is the introduction of REST API step in the script editor. You can now make REST calls from the script and this ofcourse opens up a whole new world of possiblities.
4:Since from UCCX 10 , we can only use either CAD or Finnesse at one time, whats the impact of changing this after some time in production, let say , i used CAD for 2 months and then i decided to move to Finesse, whats the impact ? or is it a smooth change as switching CUIC and HRC in previoius release ?
For the scenario you mentioned, there is absolutely no problem. The point to note is that the Finesse services are activated/deactivated but the CAD desktop services are ALWAYS running. The only condition to keep in mind is that you can use ONLY ONE type of agent desktop at any time. Also if Finesse is not used and CAD operations are used extensively, it is advisable to shutdown the Finesse service.
5:Is 3rd Party UCS hardware supported by UCCX 10 instead of using Cisco manufactured UCS , can i use HP hardware for Virtualisation ?
Yes, it can be used. This is something called as "Third party specs based specification". The most important things seen for compatibility are:
Inter CPU Model
It it is on thVMWare Hardware Compatibilty List
You can get more information about this on the "Can I use this server?" section of UC Virtualized Hardware page:
http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#.22Can_I_use_this_server.3F.22
6:Is Host name change supported?
Yes, the hostname change is supported. The prcocedure is documented in the UCCX 10.0 Administration Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10.0.pdf (Pg 168)
Cheers,
Abhiram Kramadhati -
UCCX version 9.0.2.11001-24
Agent Desktop 9.0.2.1063
We recently upgraded from version 5.0 to the new version. Since then, agents have complained that when they receive a skill call, the CAD window takes control of the mouse from whatever they were working on (document, email, etc). Apparently this was not the case with the old version.
We have tried changing to the different window behavior under Preferences, but only Stealth makes a difference. This is not an option for us, as our agents need to see the incoming call data on the screen.
Is this normal behavior in the current version? Is it a known caveat that may be addressed in future updates? Is there a fix that I haven't yet found?
Thanks for any help,
Alan Short
American Kennel ClubWhat do you mean by "takes control of the mouse"? CAD will become the active window upon an incoming call. This is expected unless you use Stealth mode and has been the case as long as I can recall, though it's been years since I have tested a 5.0 system.
Please remember to rate helpful responses and identify helpful or correct answers. -
UCCX Version 10.0 Prerelease Field Communication
Cisco Unified Contact Center Express (UCCX) Version 10.0 is due to be released soon. UCCX Version 10.0 will contain many new features, bug fixes, and serviceability improvements.
Although information on all of these new features will be documented in the Solution Reference Network Design (SRND) and Release Notes (RN) documents published with the release, we wanted to give you a sneak preview of some of the changes in UCCX Version 10.0. Explanation of these changes is intended to raise awareness of important points on how a UCCX 10.0 system is designed, installed, and upgraded.
The document below contains the UCCX 10.0 prerelease communication. Please use this discussion to ask any questions or seek clarification on the topics raised within the document.
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080c1f100.shtmlHi George,
Thanks for posting!
Version 10.0 will not support SRTP and still only interacts with CUCM via CTI-QBE/JTAPI for call signaling. There is direct integration between UCCX and a SIP gateway for outbound, but as soon as the call is answered, it is transferred to CUCM to flow via CTI to UCCX. For now, there is no alternative signaling method and UCCX will not act as a SIP endpoint or B2B UA.
For the certificate question, can you clarify on which specific certificates you're looking for? Tomcat now generates a 2048 bit Certificate Signing Request (CSR) as of 9.0(1) and 8.0(2)SU4 per CSCtr47906. UCCX version 10 will use a lot more certificates, from SocialMiner web-chat, Finesse (both Tomcat and Notification Service for XMPP), MediaSense for tagging, but this mostly uses the Tomcat certificates on the UCCX and MediaSense nodes and certificates that need to be installed on UCCX are stored in the tomcat-trust store.
If you can clarify the request a little bit more, I may be able to provide a better answer.
Thanks,
Ryan -
I can not sync my IPhone to My Imac. I have the latest version of ITunes on my Imac. I have tried reseting my phone (3), changing ports. Nothing works. I was thinking maybe my phone has the earlier version of ITunes but I can't update it.
Did you already have a look at this article?
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my iphone 4S no longer plays music output to speaker after updating to version 6.1.3. I am unable to reset the phone to an earlier version! How do I get my audio output to speaker back? (music, audible, youtube, netflix)
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As for repairing your problem, sounds like you are going to need to start from scratch at this point or if the data is still on your phone look into a program that can take the information from the phone onto iTunes. -
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Your phone doesn't do mirroring, only the 4S will do that. It only does basic AirPlay.
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iTunes tells me, that I need to load version 11.1 in order to load a backup into my iPhone 5. I'm working with a windows PC and want to update my phone to iOS 7GM. version 11.0.5 is the highest I can get for windows. Can somebody help me?
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Hi All
The UCCE software compatibility guide dated April 2010, allows for the CAD server version to be lower than 7.5(x) ( as low as version 6) when CUCM is 7.1(3), the compatibility guide for all 7.x releases on the wiki shows this not to be the case, in fact it states that for versions of call manager going back beyond version 6 it is only CAD server 7.5/7.6.
Can someone explain the difference?
BTW, we have a customer for whom we are deploying UCCE 7.5, who are using Windows 2000 desktops, strange but true, and CAD support for W2000 desktop ceases for version 7.5. but is supported on CAD server 7.2, which would be a nice fix to the issue
Thanks
Chris Higgins
Solutions Consultant
Cable&Wireless WorldwideThe wiki page is the official compatibility guide:
http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_ALL_7.x_Releases
so, CUCM 7.X is only compatible with UCCE 7.5+, which means you need CAD 7.5/7.6.
HTH,
Chris -
I just updated my phone to the latest version.... but when restarting it asked for a passcode. I haven't had a passcode in at least six months and don't remember what my old one was. What can I do to access my phone?
Never mind was thinking a different brand
You used a backup on iTunes? -
I am getting entries which are 'all day' entries duplicated 8 to 9 times. I have updated my software on the phone to the latest version. Entries in iCal are only once. I have completely emptied my iPhone of all data. Has Apple resolved the issue yet?
Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
Good Luck, Elector -
Upgrading UCCX version 7.X to 10.X
I am little confused ,since CCX running on 7.0 in windows platform,how can i upgrade to 10.0 in Linux platform,
CCX is running on MCS 7825 server,what is possible way to migrate and upgrade!!!Hi,
As per the following link
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116797-technote-uccx-00.html
UCCX Version 10.0 does not support Windows-to-Linux upgrades. This means that any UCCX version from Version 7.0(2)ES3 and earlier cannot be upgraded in a single step to UCCX Version 10.0. Windows UCCX installations must first be upgraded to the latest Service Update (SU) on Version 8.5(1), or to the latest SU on Version 9.0(2). Then, that version can be upgraded to UCCX Version10.0. As of November 15, 2013, the interim versions for Windows to Linux upgrade to UCCX 10.0 were 8.5(1)SU4 and 9.0(2)SU1.
Refer to Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide for the latest information on UCCX upgrade compatibility.
HTH
Manish -
Lync 2013 integration with Avaya Communication Manager Version 5.2 and Avaya Session Manager 6.3
Hi Team,
I have a situation, We have done integration between Avaya Communication Manager Version 5.2, Avaya Session Manager 6.3 and Lync 2013.
I’m able to make lync to lync call via extension number but not lync to avaya extension vice versa and lync to mobile calls. Will appreciate your help.
A PBX gateway has been marked as less-preferred.
Gateway name: sm.contoso.com
Response Code: 400
Consecutive Failure occurrences: 29
Cause: The gateway responded with the same failure response multiple consecutive times and is being marked as less-preferred.
Resolution:
Verify that the gateway is functioning correctly.Did you add Avaya Session Manager as a PSTN gateway in Lync Topology?
Did you create dial plan and related normalization rule for extension in Avaya telephone system.
Which guide did you use to integrate Avaya Aura Session Manager with Lync Server?
You can check the following deployment guide:
http://www.microsoft.com/en-hk/download/details.aspx?id=41152
Lisa Zheng
TechNet Community Support -
I updated my i phone 4s to newer version, but yesterday sudden got dissconect . Till now icon of wifi is off i couldnt switch it to on
I restore it from backup , restore it as new iphone
But really still broplem is active
Please advice me as soon as possible
Thanks
Fahad
<Edited by Host>Apple guys are deleting posts. I have found my posts have been deleted. Apple should MUST let us downgrade at least to previous release from current which was working fine.
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My i phone is number three version and it doen't accept the new what'sapp version anymore, does anybody know what to do?
Try checking the WhatsApp FAQ and support site -> WhatsApp iPhone FAQ
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