Integrated Webcam doesnot work

HI Everyone,
I have bought a new HP Pavilion 15-p056ne Notebook PC , which is hardly 25 days old.
Now i am getting an error when i try to access Webcam.
Imaging devicess option is not available in device manager.
Can some one help !.
Its Frustrating.
This question was solved.
View Solution.

harryhkwtd wrote:
Where can i find p/n number?
Problem is that: I am trying to use my integrated webcam for the first time after i ourchased the laptop.
it shows the above error.
I am looking out solutions for this.
My operating system is windows 8.1
Imaging devices option is not available in my device manager itself.
There should be a white sticker on the bottom side of your laptop and there it should say Part Number.
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

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Welcome to the community.
As per our concern, I would suggest you to please re-install the camera driver from the below mentioned web link.
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I have to agree, it sounds like you are having a hardware issue. In this instance it is most likely the connection for the camera is loose and you will need to contact service to have the issue resolved. The number for the US Service Center is 1-800-426-7378, before calling make sure you have your Machine Type, Model Number, and Serial Number.(Found On the Lenovo Sticker on the underside of machine) Good Luck, and keep us posted of your progress.
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Hi Syntax,
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Hi
I dont think that this needs to be fixed because I dont think its hardware related issue.
I think there is something wrong with the software on your notebook.
I mean everything worked perfectly until virus has damage the OS. Right?
You said this:
>I tried to install it with the recovery partition, which did not work. After it I tried to re-built it with the dvd I burned from the recovery partition with the same result.
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Hi squarecnix, and welcome to the Lenovo User Community!
Call Lenovo 1-800-426-7378 tomorrow.
This is a user-to-user help community, moderated by volunteers like me. Although employees do fly by from time to time, it is not a monitored Lenovo support channel.
I don't work for Lenovo. I'm a crazy volunteer!

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

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I think that the relevant line from lsusb is:
Bus 002 Device 004: ID 064e:e285 Suyin Corp.
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uvcvideo 67853 0
videobuf2_vmalloc 2276 1 uvcvideo
videobuf2_memops 2182 1 videobuf2_vmalloc
videobuf2_core 20415 1 uvcvideo
videodev 83373 1 uvcvideo
v4l2_compat_ioctl32 8348 1 videodev
media 10469 2 videodev,uvcvideo
usbcore 146847 5 ehci_hcd,usbhid,btusb,uvcvideo
video 11243 1 i915
i2c_core 20593 6 drm,drm_kms_helper,i2c_algo_bit,i915,i2c_i801,videodev
Moreover, the device is created at /dev/video0 and the webcam shows up fine in KDE's list of multimedia devices. That also shows me it is using /dev/video0 and uvcvideo driver. Moreover, I can't find anything in the logs.
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Note that I do not know with which kernel I last tested the webcam successfully - I just know it was working "a while ago" and isn't now.
EDIT: Forgot to mention that I am in the video group and that the permissions on /dev/video0 are:
crw-rw----+ 1 root video 81, 0 Apr 29 00:50 /dev/video0
getfacl: Removing leading '/' from absolute path names
# file: dev/video0
# owner: root
# group: video
user::rw-
user:<me>:rw-
group::rw-
mask::rw-
other::---
EDIT 2: I just realised that the output of lsmod | grep v4l in the post I linked looks rather different from mine. The output there includes lines for v4l2_common, videodev and i2c_core whereas I get only one line for a 32 bit compatibility module:
v4l2_compat_ioctl32 8348 1 videodev
I don't know if this is just because things have changed in later kernels or if this is a clue as to what might be wrong.
EDIT 3: Really confused now. It turns out the camera works in Skype complete with LED, picture etc. So I now have the camera working in Skype (which I can't use because I can't figure the mic out) but not elsewhere.
I assume this has something to do with the fact that Skype is 32bit? Is it possible to get the camera working generally in 64bit and 32bit applications (assuming that really is the problem)?
Last edited by cfr (2012-04-30 01:31:17)

ruwim wrote:
Please, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.
dxdiag atttached.
Attachments:
DxDiag.zip ‏10 KB

Problem with integrated webcam

I have a problem with my integrated webcam. It's working but there's a lot of glitches so it's impossible to use to record or to skype with. I've tried to chose a lower quality for it but it doesn't matter.
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@SB92 ,
Hello and thank you for posting on the HP support forums.
So that we can best help you could you please post back with you systems key information.
Model and Product Number.
As well include any attempts you have tried to correct your issue such as updating drivers or reinstalling software.
I hope to hear back from you soon.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

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Certain versions of that particular model's camera drivers are problematic. You would want to make sure that you are using the generic Microsoft driver or the 5.9 drivers.
http://community.skype.com/t5/Windows-desktop-client/Skype-crashes-computer-on-install-run-help/m-p/...
http://community.skype.com/t5/Windows-desktop-client/Skype-crashes-computer-on-install-run-help/m-p/...
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Integrated Webcam doesnot work

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