Integratin​g Microsoft Outlook Web Access email address with a BlackBerry Internet Service account

Question

Hi, I would appreciate some help from anybody that can.
I am a new BB user with a Curve 9300 and have been setting up my device. I have run into a problem and am at a dead end as far as solving it.
KB03133 at http://www.blackberry.com/btsc/search.do?cmd=displ​ayKC&docType=kc&externalId=KB03133 describes what I am trying to do, my problem is as follows.
The KB contains 2 sets of instructions for achieving the same result, one, the first one to be done on the device and the second to be done on a PC.
In the first set of instructions, I get as far as step 4, step 5 shows an option "i will provide the settings" I dont have that option available, did I mention that the first thing I did when I took the phone out the box was upgrate to os6 and now I believe that this may have been removed as an option so; is there another way to manually provide email account settings on the device?
In the second set of instructions, going directly to the BIS web page, I cant get past the login page, I have tried to register, I have tried to login, I have asked service provider for passwords and I get one dead end after another, I cannot login nor create an account to login to the BIS web site.
I have managed to add two other email accounts and create a new one from the device using the BIS service on the device but as I understand it the device logs you on automatically and therefore I dont have nor need the password on the device.
Any help would be appreciated, after 10 years as a loyal Nokia user I am now hoping that the decision to move to BB was not one I will live to regret.
Regards
DS

Answer 1

Hi
drastikbb wrote:
In the second set of instructions, going directly to the BIS web page, I cant get past the login page, I have tried to register, I have tried to login, I have asked service provider for passwords and I get one dead end after another, I cannot login nor create an account to login to the BIS web site.
Any help would be appreciated, after 10 years as a loyal Nokia user I am now hoping that the decision to move to BB was not one I will live to regret.
Regards
DS
When you go the BIS account on the PC, is this the place you were told to go by your service provider? My own has my carriers' logo on the page and they provided me with the login details whilst I was on the phone to them. It is THEIR responsibility to set up your BIS and to assist you.
Whether you try OTA or on the PC, you must have access to your BIS and when you finally get it, setting up the email couldn't be easier.
I cannot see why upgrading to OS 6 would affect email set-up but as you suggest, the option to put email server details in may have been removed. They are not necessary with BIS.
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