Integrating ECC business workflow into CRM

What is the best approach for integrating (or not) ECC business workflow into CRM?
For example, lets say you have an elaborate custom workflow built in ECC for blocked sales orders which triggers a workitem to the CSR user ID into the SAP SBWP inbox.
But now you are implementing CRM and your customer service reps want to "live" in CRM.
So you want them to be aware that they have a blocked order assigned to them in ECC SBWP inbox.
Whats the solution?
Do they have to toggle over and login to ECC, so they have to "work" 2 inboxes?
Is there some solution existing in SAP between these 2 systems that synchs the workflows, such that you can open and process and complete the workflow inside CRM?
Do you have to write some custom "notification" that sends CRM a message letting them know ECC has something?
We have order management in ECC, CRM only being used for service notifications and customer interactions, but CSRs envision "one cockpit" or one inbox for all their to-dos.
We do not use Portals, so the integrated inbox is not an option.

Hi Jason,
Did you find a solution for this ?
I have a similar requirement where i need to trigger a workflow in SAP CRM and i need the approval request to flow to ECC as my approvers work only in ECC and never in CRM !
Is this integration a valid scenario ? and can we configure this ?
It would be of great help you you can share any documents available on the same.,
Thanks & regards
Krishna

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Hello Kleber,
There is not much of the differance between CRM workflows and SAP Business workflows..
Workflows are esentially part of Basis (BC) components and hence its the same across all SAP products as all these products have components of Basis(BC) in them...
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Check this [Link1|https://wiki.sdn.sap.com/wiki/x/eAIPB ] [Link2|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/cd76e07d-0c01-0010-298d-f699863f2ce4].
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Hi All,
I read the document "How to Configure the UWL.doc" Ver 1.0.
After following the steps given out there, i am stuck in one place and dont know how to proceed. I am writing down what i have done so far.
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https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/fa21a890-0201-0010-708b-d0cfc117e7cd
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{Reward points for helpfull answers]

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I've been searching the forums for answers, but haven't found any.. So here's a question.
We are going to implement worklow for approving time. We are using MSS/ESS, and the approval will occur in the universal worklist.
As far as we can see, we have to do the following settings (and please correct me if I'm wrong):
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Hi
Here are the Answers
1. We want to integrate ECC Internal Orders with CRM Contracts and Orders. However we don't see the ECC Internal Order type SAPS in ECC 5.0. What release/plugin would give us SAPS Internal order type
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