Integrating Tandberg E20 with CUCM

Hi Everybody,
I am integrating Tandberg E20 phone as a sip endpoint in CUCM 7.0 and it regesters with no problem. However, the problem comes when you try to make an out going call to other IP phones in the cluster. it takes about 15 secs for the call to reach the other phone. During these 15 seconds I am recieving a ring back on the E20 even though there is no rining actually happening until after the 15th seconds. the E20 recieves calls with no problems.
If any one has any insight about this issue, it is appreciated.
Regards

Alí,
Just thought of something else... Are you hitting the Dial button on the Tandberg phone? (Or anything similar)
If yes, then you are looking for the device that is not responding on time. Is this is a SIP to SCCP type of call?Or are you dialing Tandberg to Tandberg?
After clarifying point above, register the two nodes to the same CallManager node, SSH into that server, and collect a packet capture while you reproduce the problem:
utils network capture eth0 file tandberg count 100000000 size all
Make sure the enpoints time is synced with CallManager's
Write down the exact second you start the test
Call from Tandberg to a SCCP IP Phone
Let the SCCP phone ring for a few seconds then pick up the call
End the call from the Tandberg endpoint
Press Ctrl+C to end the packet capture and collect through RTMT: http://supportforums.cisco.com/docs/DOC-11588 (look for CLI packet captures option)
A CCM Trace file woud be helpful too. Basically you want to trace the signaling on each leg and determine where the delay is. We can expect it either after you hit the Dial button on the E20 and before CallManager receives the INVITE message, or after CallManager gets the signal and before it sends it out to the SCCP phone. That is why we need your hand watch to be in sync.
If you want you can upload the trace file and packet capture, along the MAC and IP Addresses (phones and server), calling/called numbers and exact time you started the test.

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output attenuation -3
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timeouts ringing 5
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timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
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output attenuation -3
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timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
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timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
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output attenuation -3
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timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
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timing guard-out 300
timing sup-disconnect 50
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timeouts ringing 5
timeouts wait-release 1
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timing guard-out 300
timing sup-disconnect 50
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output attenuation -3
echo-cancel coverage 32
cptone BE
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timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
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description STC
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no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
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voice-port 0/3/0
supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
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timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
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caller-id alerting dsp-pre-allocate
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supervisory disconnect dualtone mid-call
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timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
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impedance complex2
description STC
caller-id alerting dsp-pre-allocate
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supervisory disconnect dualtone mid-call
no battery-reversal
input gain -3
output attenuation -3
echo-cancel coverage 32
cptone BE
timeouts initial 5
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
impedance complex2
description STC
caller-id alerting dsp-pre-allocate
voice-port 0/3/3
supervisory disconnect dualtone mid-call
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input gain -3
output attenuation -3
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cptone BE
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timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 1
timing hookflash-out 500
timing guard-out 300
timing sup-disconnect 50
connection plar opx 2050
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caller-id alerting dsp-pre-allocate
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associate ccm 2 priority 2
associate profile 1 register CONFJEDRAW
associate profile 2 register TRNJED
associate profile 3 register MTPJED
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switchback method immediate
switchback interval 15
dspfarm profile 2 transcode
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codec g711alaw
codec g729ar8
codec g729abr8
maximum sessions 2
associate application SCCP
dspfarm profile 1 conference
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codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
shutdown
dspfarm profile 3 mtp
codec g729r8
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associate application SCCP
shutdown
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dial-peer voice 1000 voip
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voice-class codec 1
voice-class h323 1
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dial-peer voice 9002 pots
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voice-class h323 1
session target ipv4:192.168.12.189
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 1002 voip
description " TO Unity Greetings"
destination-pattern 2050
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.190
dtmf-relay h245-alphanumeric
no vad
dial-peer voice 1003 voip
description " TO Unity Greetings"
destination-pattern 2050
progress_ind progress enable 8
voice-class codec 1
voice-class h323 1
session target ipv4:192.168.12.189
dtmf-relay h245-alphanumeric
no vad

Getting Error while integrating Crystal reports with Java

Hi All,
I am getting below error while integrating crystal report with java
[java] os.arch = x86
[java] java.lang.NoSuchMethodError: com.crystaldecisions.Utilities.d.<init>
(Ljava/awt/Image;I)V
[java] at com.crystaldecisions.Utilities.af.try(Unknown Source)
[java] at com.crystaldecisions.Utilities.af.a(Unknown Source)
[java] at com.crystaldecisions.Utilities.af.<init>(Unknown Source)
[java] at com.businessobjects.crystalreports.viewer.applet.g.a(Unknown
Source)
[java] at com.crystaldecisions.ReportViewer.ReportViewer.start(Unknown
Source)
[java] at ReportViewerFrame.<init>(ReportViewerFrame.java:51)
[java] at JRCViewReport.launchApplication(JRCViewReport.java:29)
[java] at JRCViewReport$1.run(JRCViewReport.java:50)
[java] at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:
178)
[java] at java.awt.EventQueue.dispatchEvent(EventQueue.java:443)
[java] at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDi
spatchThread.java:190)
[java] at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDisp
atchThread.java:144)
[java] at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.j
ava:138)
[java] at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.j
ava:130)
[java] at java.awt.EventDispatchThread.run(EventDispatchThread.java:98)
Any help can be appreciated
Kalyan

Hi All,
For got to mention i am using crystal reports XI release 2 with JDK1.4.
Kalyan

Integrating Tandberg E20 with CUCM

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