Intégration en attente des PDF dans Adobe Help Manager

Sur le Creative Cloud (version MAC 10.6.8), dans Adobe Help Manager, il m'est impossible de mettre à jour les documentations PDF qui sont obsolétes, elles se téléchargent mais la fenêtre reste bloquée au stade de l'intégration en attente avec le message :
Même au bout de plusieurs heures pas de changement, par conséquent impossible de mettre les documentations PDF en local.
Quelqu'un aurait-il une idée du problème ?

Bonjour,
Notre équipe de documentation vient d'ajouter la date aux guides de références de nos différents produits pour CS6.
Voici quelques examples (dans différentes langues):
http://help.adobe.com/archive/fr/photoshop/cs6/photoshop_reference.pdf
http://help.adobe.com/archive/de/after-effects/cs6/after_effects_reference.pdf
http://help.adobe.com/archive/es/premiere-pro/cs6/premiere_pro_reference.pdf
http://help.adobe.com/archive/jp/audition/cs6/audition_reference.pdf
Je sais que ce n'est pas encore optimal - car comme Pierre-Etienne l'a indiqué, il est toujours mieux de savoir le time stamp de la version avant de télécharger le document. Je discute avec l'équipe Adobe Help Manager pour voir comment l'on peut adresser ce problème.
Mais, il s'agit tout de même d'un pas dans la bonne direction.
Cordialement,
--Jean-François.

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Ouvrir les fichiers pdf dans Adobe Reader

Sur mon iPad, lorsque je reçois un fichier pdf par courrier électronique, il s'ouvre instantanément en coup d'œil. Moi je voudrais pouvoir l'ouvrir dans Adobe Reader afin de pouvoir utiliser les outils d'annotations. Pouvez-vous m'indiquer comment faire?
Merci!

Je ne trouve pas la réponse….
De : Claudio González [email protected]
Envoyé : 28 septembre 2012 14:53
À : MissZut
Objet : Ouvrir les fichiers pdf dans Adobe Reader
Re: Ouvrir les fichiers pdf dans Adobe Reader
created by Claudio González <http://forums.adobe.com/people/Claudio+Gonz%C3%A1lez> in Adobe Reader - View the full discussion <http://forums.adobe.com/message/4735640#4735640

Bonjour, impossible d'ajouter des PDF dans Itunes, alors que les fichiers Ipub sont accepter,

Bonjour,
Impossible d'ajouter des PDF dans Itunes, alors que les fichiers Ipub sont acceptés,
Cela entraine une erreur et ferme Itunes.
J'utilse un PC sous W7 64bit.
Merci

Bonjour,
Voici une autre solution pour ceux, comme moi, qui ont toujours le message d'erreur "Runtime error":
Dans la barre des menus cliquez sur "Présentation" puis sur "Afficher la barre latérale".
Ensuite séléctionner le fichier dans le dossier ou il se trouve (si vous avez plusieurs fichiers qui ne sont pas à la suite vous pouvez séléctionner le fichier un par un tout tout en appuyant sur la touche Ctrl dans le cas inverse appuyez sur la touche majuscule Shift).
Avec la souris cliquez et faire basculer vos fichiers voulus en haut de la barre latérale (en dessous de bibliothèque). La zone de la barre dans iTunes deviendra bleu. Relachez ensuite la souris.
Pour vous assurez que le basculement vers l'iTunes a bien eu lieu regardez dans "Livres".
Si c'est bon, vous pouvez maintenant synchroniser sinon refaite la manipulation.

CS6: Adobe Help Manager - PDF download/extraction error

Hi - we have received several reports through this forum that some users are encountering an issue when downloading Help reference PDFs through the Adobe Help Manager in CS6.
Problem: Although the application appears to be downloading the Help content, the application hangs during the 'extraction' phase of the process. Further, when users check in their shared documents folder, the PDF files are actually present and unzipped as expected.
Solution: the application database files and/or corrupt configuration files are likely at fault. To resolve the issue, please delete the following two directories.
Delete the following directory:
Windows: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Tip: To find this directory in Windows, copy the preceding phrase into the Windows Explorer file manager.
Mac OS: /[user name]/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Tip: To find this directory on Mac OSX 10.7, open the Terminal application and enter the following: "chflags nohidden ~/Library/” and execute.
And delete this directory too:
Windows : C:\Users\Public\Documents\Adobe\ (Help and PDF directories within)
Mac : \Users\Shared\Documents\Adobe (Help and PDF directories within)
Then simply restart the Help Manager and restart the download process.
The engineering team is continuing to investigate the root cause but the steps above should resovle the issue for the majority of users. Thanks for your patience while we continue to investigate.

Hi Mark
I was almost sure that this issue was related to our proxy, so I decided to trace the dialog between HelpManager and our proxy.
I used a HTTP sniffer called Charles ( demo downloadable here: http://www.charlesproxy.com/ ) to trace everything.
Bingo !
HelpManager has some problems talking with the proxy ( authentication issues ).
If you are interessed, I can mail you the log created by my sniffer to allow your engineering team to investigate.
Hereafter are some screen shots of the trace :
As you can see, it's very short :
1) the first HEAD failed (normal) : the proxy request an NTLM authentication
HEAD #1 request :
HEAD #2 answer :
2) the 2nd HEAD failed :
HelpManager did not respected the NTLM authentication method requested by our proxy !
HEAD #2 request :
HEAD #2 answer : error 403 !
3) then a POST is made :
Failed because the authentication is bad (not NTLM, as expected by our proxy)
POST request :
POST answer : error 403
4) then a GET is made on the URL :
http://www.adobe.com/support/chc/update/400/fr_FR/update.xml
This time, the authentication negotiation between HelpManager and the proxy is OK, but the last GET failed : error 404, the requested xml file is not found on your site !
GET #3 request :
GET #3 answer : error 404
Mark, I hope these informations will help your engineering team to correct this issue !
Feel free to request complementary information if needed.
Best regards,
Didier Nicolas

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To me, the functionality of Adobe's offline help solution is completely unacceptable. I have read the forums and these problems have been going on for months. Built-in help in not a new concept for software applications but Adobe has managed to take something simple and to make it complicated and unusable. Fixing this really ought to be a higher priority for the company, particularly given the high prices that Adobe charges for its products.
Thanks in advance for any ideas to fix this problem and for letting me vent.
Michael

Hi Kirsti,
I was already aware of the option you suggested, but I think you'll admit stopping work in Lightroom, launching a PDF viewer and then finding and opening a standalone Help File is far from optimal.
Thanks for forwarding my message to engineering, but haven't they known about this problem for a very long time? And if offline built-in help works for the Adobe CS products, how hard can it be to get Lightroom to conform to the same approach.
I've been reading some of the other threads and it is clear that many, many other users have been let down by Adobe's approach to built-in Help across a broad range of products. Maybe all these complaints should be forwarded to Adobe's management team, not just the engineers. This issue clearly deserves much more attention than it has been getting.
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Adobe Help Manager

Has anyone found a way to bypass the need to use Adobe Help Manager to download the PDF help files? I've wasted far too much time trying to get this to work.

Adobe Community Help manager pretty much doesn't work. And it doesn't help that with some applications, Adobe has not made PDF versions of the help files.
See this discussion for what I did to get the Help files to run locally.
http://forums.adobe.com/message/5594699#5594699
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Customising Adobe Help Manager!!

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Can you please help if any options available to customise Adobe Help Manager to auto download the help PDF's so that User invention is not required.
Regards,
Srinivas N

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Adobe Help Manager Not Updating

With Adobe Creative Suite 6 Design Standard.
In Windows 7 (32-bit or 64-bit) the following Entries appear in Adobe Help Manager:
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* Bridge Reference
* Extension Manager Reference
* Illustrator Reference
* InDesign Reference
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* Using Acrobat X Pro
In Windows 8.1 (32-bit or 64-bit) the following Entries appear in Adobe Help Manager:
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1. Why the difference for the same installation, however on different Windows Operation Systems?
2. In addition most of the PDF User Manual are "No Available" regardless of the OS installed on - why?

it because it was not well un installed
replace muse by the program you need
was not well uninstalled, i gave them a hard time a little. i'm on mac if you are not still follow the links and go back on its track to find the pc page.
http://helpx.adobe.com/muse/kb/uninstall-muse.html#id_14142
http://helpx.adobe.com/muse/kb/uninstall-muse.html
http://www.adobe.com/go/muse_latest_mac

Adobe Help Manager out of order..

Hi!
My »Adobe Help Manager« that's suppose to keep all reference content updated locally on my computer is really a mess.
I have only local content for two or three programs in my CS6 Master Collection avaliable, I have searched for content on C:-drive but there's nothing except for those three PDFs.
I have Windows 8.1 64-bit and everything's updated even my Adobe Help Manager (see picture below). Why doesn't the program help me at all, have I missed something?
This is what my Adobe Help Manager looks like:
Well, today one week later Adobe Help Manager tells me I have no Adobe Product installed on my computer. That's a lie because I have Adobe Master COllection installed and I want all manuals updated locally on my computer for every program, isn't that the purpose with this program.
Could any of Adobes staff answer this please.
Best Regards, Petter
Edit 14:43 10th of May 2015 by James77

I am at work, so I don't have Itunes in front of me. Anywho, you should be able to sort on any of the columns that you have set up in your library or playlist. Just click on the header bar of the column you want to sort on. Is that the issue......

Why does the Adobe Help Manager not close?

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Now that Adobe is doing away with the distributive disc system for software programs, perhaps the next great leap is the discontinuation entirely of massive software progams themselves. Have no idea how this would happen, but I think patience is coming to an end for learning huge new software programs. Seems like such a relic of the past now.
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Adobe Help Manager "No adobe products are currently installed"

Nevertheless I have installed:
. Windows 8 Professional 64 bits English UK
. Adobe Production Premium CS6 English
. Adobe Acrobat Standard X English
. Adobe Dreamweaver CS5.5 French
. Adobe Photoshop Lightroom 4
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Does anyone can help me, please?

I have also major trouble with this new help system. I'm trying to deploy it in a big locked-down enterprise environment. So what I want to do is to make help only available offline (when users press F1 they don't get bothered with internet connection and other pop-ups, but instead a simple offline help file opens, like in the old days). So I updated to the most recent help files and selected "Display Local Help content only" in the Adobe Help Manager. Also I selected "Manually update my locally stored Help content." (I did all this with a local admin account)
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Intégration en attente des PDF dans Adobe Help Manager

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