Integration of CRM with BW

does anyone have materials related to CRM extraction into BW system ?
i will be looking forward to response .
thanks
ajit

Hi Raj,
thanks for your response , actually i have gone throught this detail certainly its helpful but i need little bit more details.
like source system that is used and extractor name details, in real time i have not worked with CRM so looking for source system details.
thanks

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Integration of CRM with ECC

Hi All,
We are doing same scenario(Integration of CRM with ECC and replication of material/customer).My question is how to integrate CRM and ECC(Proxy OR WS). what are the interfaces involve in sap pi and any software component required in PI side.
Please help me.
Regards
Ravi

Hi Ravi,
Check first these links:
Synchronizing SAP CRM data to external systems via SAP PI
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f0f10991-2c4d-3110-aab0-ad4bf5708baf?QuickLink=index&…
Regards.

Best Approach for integrating SAP CRM with Outage Management System

Hi All,
We are moving towards deploying Outage Management System (Oracle Utilities NMS) to help localize the fault, achieve Outage Management and a transparent network with a near-real time stats. We already have SAP ECC 6.0, ISU, SAP PI 7.0 and SAP CRM 7.0. One of the challenges we are facing is to decide how should we go about the integration of SAP CRM with Oracle's Outage Management System.
Here is a sample business scenario,
CSR receives a call from a consumer and inquires about planned outages for a particular area.
This information is contained in the Outage Management System (OMS). OMS is SOA based and is hosted on Oracle Service Bus.
I want to know that is there any ES Bundles available for CRM-OMS integration? Should we go about Service Based Integration? What are the alternatives to Service based integration? Can it be done using BAPIs?
We receive around 1000 consumer complains and against every complain a ticket is generated in CRM. Now If CRM is integrated with OMS using SAP PI, the volume of the data being exchanged via PI is very much high and exceeds our licensed volume for SAP PI. So I do need to know the best practices for either approach that you may recommend.
Regards,
Adil Khalil

does anyone have an idea about this one, I've asked this question in a few places and no one really seems clear about it.
Also, I've read here and there that SAP Business One is not a real SAP product. It was bought by SAP and is sold by them but has little do to with SAP's technology (R/3, SAP ERP, Netweaver, SAP CRM, ...), and that therefore they don't support it that much ? Is any of this right ?
I'm just trying to get my vision of the SAP universe clear.
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Integrating SRM , CRM with MDM

Hi
Could you please give links or documents that clearly (step by step) tells about Integrating SRM with MDM and CRM with MDM ?
Thanks
manian

Hello Manjan,
you can refer the threads for CRM-MDM integration as mentioned below:
Configure CRM with MDM !!!
Connecting MDM to CRM
Integration of SAP CRM with non-SAP-Systems
To integrate the SRM or CRM System with MDM, you might be need some middleware like XI/PI in between.
You can configure the MDM generic extractor to replicate the referance data (lookup table data, Transaction-MDMGX).please refer the thread as mentioned below:
Re: MDMGX Transaction in R3-XI-MDM Scenario
you can also use the standard transaction "MDM_CLNT_EXTR" to replicate the main table data fro SAP System to MDM.I am not sure that this will work for SRM or CRM System. I have used it in case of R3 System. you can refer the SAP NOTE-1035601, 836985 for this transaction.
Also can refer the threads as mentioned below on MDM_CLNT_EXTR:
Working of MDM_CLNT_EXTR transaction
MDM_CLNT_EXTR Configurations
Working of MDM_CLNT_EXTR transaction
Hope this will help you.
TNR,
Saurabh...

Integrating SAP CRM with IBM Websphere Portal

Hi,
Is it possible integrate SAP CRM with IBM Websphere Portal??
if possible please share the knowledge you have..
Thanks in advance..
Naresh

P L E A S E D O N O T C R O S S P O S T I N D I F F E R E N T F O R U M S

Integration Opportunity CRM with Quotation ERP without Material integration

Hi Experts,
We have a partner with a SAP ECC 6.0 and SAP CRM 5.2
The systems SAP are uniquely integrated into the customer master.
Now they ask us to integrate the sales flow between CRM Opportunity with ERP Quotation, but without item data because the material master data are not integrated.
Is this possible? What problems can we find for the implementation? would be helpful if someone could guide me in steps.
Thanks a lot,
Regards,
José Manuel Romero

In this case what you can do is to follow the reply that I posted to your other query on this and you can then skip to maintain the copy control settings for the Item to Item copy. That is, maintain only the Header to header copy control in ERP.
I hope this helps.
Thanks & Kind Regards,
Neeraj Sharma

Integrating SAP CRM with the SAP HR module using ALE/IDOC

Hi,
We replicated HR data(employee and position) from SAP HR to SAP CRM system using ALE/IDOC.
Here I have one question,If I change the position to the employee in CRM system,will changes happen in SAP HR system automatically? or Delta changes will haapen? If yes pl explain.
Using change pointers master data changes flowsfrom SAP HR to SAP CRM .
TIA.
PV.

Hi
To integrate... between those systems
first of all u have to create message type to tose fields with t code bd52.
then activate that massege type in bd50.
and after that one u have to activate chaneg pointers globally with bd61.
if u did these thigns if u made any chnegs to those fileds that witll be reflected in the next system
Regards,
Prasad.

Integration of CRM with legacy systems

Hi Experts,
We are planning to implement CRM on SAP Enterprise Portal. There are 2 non-SAP systems and one R/3 system in the system landscape at present, all to be connected to CRM which will be used as a front-end (with EP). Billing happens in the non-SAP system (Genesis?). Communication between non-SAP systems and CRM to be in XML.
Question:
Whether XI is required or whether it would suffice 2 use just CRM Middleware itself for the XML communication?
Any suggestions in this regard are highly appreciated
Regards,
Narayana

Hi Lakshmi Narayana,
For data transfer between SAP system and Non SAP(External System) .There are two options available.
1.Use CRM middleware with XIF adapter(External Interface)
2.Go for SAP Netweaver -XI (External Interface)
If you use CRM middleware middleware will carry the data in the form of Bdoc's(Business Documents)
<b>If use XI in the landscape:</b>
XI will converts the data into Idocs and push it to the FTP server,From FTP server external system will receive the data.
Allot Points if my post Helps!!!!!!!!.
Regards,
Sathya Reddy.

Integrating sap crm with the sap HR module

Hi,
We replicated HR data(employee and position) from SAP HR to SAP CRM system using ALE/IDOC.
Here I have one question,If I change the position to the employee in CRM system,will changes happen in SAP HR system automatically? or Delta changes will haapen? If yes pl explain.
Using change pointers master data changes flowsfrom SAP HR to SAP CRM .
TIA.
PV.

Hi,
Its better to post this thread in SAP CRM & SAP HR forum. You may get faster & Better replies.
This may also help:
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/84dd0c97-0901-0010-4ab2-9849fba57e31
Edited by: AJAY TIWARI on Jan 2, 2009 3:56 AM

E mail integration of crm with xi

can u findout a standard bapi for geting email data from xi server to CRM server

Hi Ravi,
Check first these links:
Synchronizing SAP CRM data to external systems via SAP PI
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f0f10991-2c4d-3110-aab0-ad4bf5708baf?QuickLink=index&…
Regards.

Integration of CRM Service with ERP MM (Reservation, Purchase Requisition, Purchase Order)

My (i think simple) question is about integration of CRM service to ERP MM, e.g. for spare parts delivery or spare parts purchasing or scrapping parts in a CRM service order - i thought something very basic and standard
I always thought that inside a ERP SD order you have item categories and those item categories do have a schedule line category and a requirement class and from those are determined the MM movement typ and the automatism if the system creates in MM a reservation a purchase requisition or a purchase order. That was always my understanding
Now i was surprised to learn the customizing in SAP CRM (CRM/Transactions/Settings for Service Transactions/Integration/ Logistics Integration/Define Transfer parameters) - there i can say:
CRM Transaction Type+ CRM Item Category = ERP Movement Type + ERP Special Stock Indicator
or next to it in the SAP CRM Customizing
(CRM/Transactions/Settings for Service Transactions/Integration/ Logistics Integration/DefineLogistics Scenario for the Procurement of Material and Sales)
i can say:
CRM Transaction Type+ CRM Item Category = ERP Reservation or ERP purchase requisition or ERP purchase Order
Now i know that in SAP CRM if you have a transaction and an item category for a logistics operation, the system creates an EPR sales order of the same number and type with the same item categories.
My question is: WHERE is determined which movement type the system uses and if there is created a reservation or purchase requisition or purchase Order. Is it determined in the ERP by using the ERP sales order item category and the SD item category customizing or is it determined by the customizing in the SAP CRM that i described above?
Thank you

Hi Anup,
I am facing purchase requisition creation problem for service products from crm.
I have seen your query which was posted on same issue, so i thought i could get some help.
The problem here is when i am saving the service order i am getting the below message.
Enter a (default) purchasing group for material group SUB_MC (Notification E CRM_SRV_LOG_EXT_OLTP 002).
I have actually downloaded mat_dien materials from ecc to crm and for material purchase group is already assigned for one plant, but still not able to recognise.
Please help me out.
Thanks in advance.

Need idea : Integration of CRM On Demand web services with Oracle SOA 10g

Hi Al,
Can anyone have any idea on integration of CRM on Demand Web service with Oracle SOA 10g specially BPEL 10g.
If you have any idea please share with us. Or if you know any good link on the same... please let me know.....
Thanks in advance
Debarshi

AFAIK there is no such mapping available, however you may want to take a look at this Support Community thread that discusses the migration and even gives some samples.
Jani Rautiainen
Fusion Applications Developer Relations
https://blogs.oracle.com/fadevrel/

Integration of CRM calendar with groupware calendar

Hello,
Please help me understand what all is required to do integration of CRM calendar with groupware integration.
I want to show CRM calendar on the Portal. what would be the right approach.
Thanks in advance
Mona

Hi Gregor,
Thanks for your reply.
Unfortunately we do not have PC-UI in the current environment.
Is there any other way to accomplish this?
Best Regards,
Mona

Email Integration VS Groupware Integration in CRM 4.0

We have a requirement to replicate certain business activity types created in CRM thru' Portal interface to Lotus Notes as Calendar entries. We are in the process
of configuring the Groupware integration part to accomplish this.
The questions are...
1) Do we have to download all account and their contacts from CRM into the public folder of Lotus Notes for the successful creation of CRM activities
as Lotus Note Calendar entries?
2) Can we filter the replication of activities to Lotus Notes by their transaction types? We need to send only certain activity types to Lotus notes.
We have lots of Email notifications to be sent to the company's Lotus Notes Email IDs as well as some external Email IDs. If an Action or Workflow is used
for these Email notifications it is my understanding that the SMTP comes with SAP CRM will take care of this Email routing. The groupware integration is not a
must for such Email notifications and it s required only for the replication of Activities to Lotus Notes. Please clarify.
Please let me know the details of configuration or any cookbooks available for the configuration of Email Integration and Groupware integration in CRM 4.0.

Hi,
If you plan to use Server Side Groupware Integration then,
1) Do we have to download all account and their contacts from CRM into the public folder of Lotus Notes for the successful creation of CRM activities
as Lotus Note Calendar entries?
>>The answer would be "YES".However we cannot download Business Activities in bulk to Groupware.The Business Activity has to be individually created and synchronized.
2)Can we filter the replication of activities to Lotus Notes by their transaction types? We need to send only certain activity types to Lotus notes.
>>YES. This is possible by maintaining the used transaction type in the table view CRMV_ICAL_ACTM.
Iam not sure about Email notifications.
But you can create Activities in CRM and invite attendees and these attendees will get the Meeting requests provided the "Calendar Maintenance" flag is set for them.
For more information please check "Groupware Integration Setup and Load Guide" available in help.sap.com.
Please read through SAP Note 908571 for more technical information.
Regards
Praveen

BRF Plus integration to CRM

I am interested to know whether BRF Plus will be fully integrated into CRM in EHP2? Currently the list of applications currently is Loyalty Management, Territory Management and Real-time Offer Management, however I wish to use BRF Plus in the Sales and Service scenarios witin CRM7.0. Will this be available to me or will I have to code the integration into the processes myself? Have you any documentation to help to code the integration if it is not there for me to use?

Hi Richard,
I had a chat with a colleague about this and he showed me a chapter 10 in the book "Practical Workflow for SAP".
There you find a description of eventing and exit technologies for CRM, HCM, FIN, ...
Those are all free of modification and allow you not only to use workflow but with a little glue code to also call BRFplus. The glue consists of a call into BRFplus - handing over relevant data and taken back results. This is something that you can also find in several papers in SDN.
BR,
Carsten
P.S. Maybe also the book "BRFplus -- Business Rule Management for ABAP Applications" is interesting for you. Will probably be out Q3 2010.

Integration of CRM with BW

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