Integration of SAP Cloud for Customer with third party / legacy / non-sap system using SAP Netweaver PI

Hello,
has anyone experience with the Integration of a 3rd Party System with SAP C4C using SAP Netweaver Process Integration?
Is this a process of days, weeks or months?
Any documentation on this?
I am thankful for every Input!
BR, Roman

Roman,
Please read through the integration guides available on the SAP service marketplace as they address this specific topic in great detail.
http://service.sap.com/cloud4customer
The time duration of the project depends on the business process complexity being resolved and the level of integration desired between the different enterprise solutions in the landscape.
Thank you.

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Thanks and regards,
Nikhil Da Gama Pais,
[email protected]

Hi Nikhil,
I think its an alias given to the system as the system is being created as a standalone. You can give your own name for understanding purpose as I also gave my own acronym for cloud system in PI.
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Hi Experts,
When i replicate the Material from ECC to Cloud With Sale Org Data if getting error as shown below.
When we are replicate the Material without Sales Org Data its working but when we pass the data with Sales Org it gives error .
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and the Payload for this error attached in the file
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Hello Mithun,
The reason for this error is in the definition of the Material in the Cloud:
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Configuring PI SSL for communicating with third-party web services

Hi,
I'm trying to load a COMODO certificate into a J2EE environment running in NetWeaver 7 (no enhancement packs), in order to connect to an external web service using SSL
I have been looking at this reference:
http://help.sap.com/saphelp_nw70/helpdata/en/a0/a5d13f83a14d21e10000000a1550b0/frameset.htm
and in this document (and many others i've read) it talks about requiring a server key pair to support SSL.
http://help.sap.com/saphelp_nw70/helpdata/en/f1/2de3be0382df45a398d3f9fb86a36a/frameset.htm
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Furthermore, the SSL connection may only be for the web service and I'd rather not have to ask that the entire J2EE server is switched to SSL in order to make this secure connection. I've recently discovered the AXIS framework for the SOAP adaptor however I'm not familiar with it and can't identify whether you could use this for the SSL handshake and avoid having to a) generate certificate key pairs and b) switch your J2EE server to SSL
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Did you resolve your issue?
I´m posting some comments that maybe can help newer administrators facing similar doubts.
I´m using NW PI 7.1 EHP1 also and some interfaces were developed for using an external site providing web services through SSL (HTTPS) connection.
As in browser navigation, secure sites protected with SSL has a certificate emited by a international CA. We didn´t perceive the "handshake" in the most of cases because normally the web browser has a group of trusted CAs loaded on its certificate store.
With SAP PI and its WAS Java a similar procedure occurs with a small difference. The WAS Java didn´t have the trusted CAs loaded on KeyStorage. So, when the adapter tries to establishing a connection with an HTTPS site (it is a background process) a "handshake" is required to accepting the certificate and produces a error.
We completes the handshake importing the entire certificate chain (you can upload the site´s certificate to your browser and export it as file) on Keytore under the Trusted CAs view.
Hope this can help someone. It´s an "easy" part of SSL communication.
Now I´m trying to configure the inverse: Some third party consuming the PI web services using SSL. I have an additional component on inbound/ incoming connections that is the SAP Web Dispatcher.
The Help.sap.com is the reference but as always its a little difficult to find the (sequential) path following the links (go ahead, go ahead, go ahead, go back, go back, go ahead)...
Regards,
Rodrigo Aoki

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Hello,
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Hi Shika,
In 1408, we introduced two features in C4Service to enable Sales Contact Center scenarios
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SAP Cloud for Customer & SAP ECC/CRM OnPremise integration using WebServices!

Hello All,
I would like to ask if anyone has really created a working integration scenario between a Cloud Solution & an ECC/CRM OnPremise solution?
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I'm looking for information on:
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> What configuration if any is required on Cloud & OnPrem solution, except for communication system/arrangements on Cloud solution?
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I'd really appreciate responses on this.
Many Thanks
Ankur

Thanks Sathya for the response.
https://scn.sap.com/community/cloud/blog/2013/10/10/new-e-learning-for-i
ntegration-of-sap-cloud-for-customer-with-sap-erp-and-sa
p-crm-now-available : Not working! => Please check & confirm.
Just to give you our background...we are SAP Cloud Partners & VARs, hence we are building few prototypes for Customer Demos & POC.
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We have been facing some technical issues after setting up necessary communication systems/arrangements on C4C system & trying to do a WS call from SDK also we get error when we do a ping test from within C4C system to check connection.
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Many Thanks
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Hi Mithun,
There is no Add-In for Gmail as we have for Outlook and Lotus Notes in the current release of the system.
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Mithun

hi,
Please find below the avilable public information about Support site edition -
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Support Site (blog post)http://scn.sap.com/community/hana-cloud-portal/blog/2013/12/12/deliver-exceptional-customer-service-with-cloud-based-support-portal
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SAP Cloud for Customer SCN space now available

If you haven't already checked it out, we now have a dedicated space just for SAP Cloud for Customer:
http://scn.sap.com/community/cloud-for-customer
Come join the conversation and engage with product management, solution management, knowledge management, and development from the SAP Cloud for Customer organization.
Cheers,
John

Thanks Sathya for the response.
https://scn.sap.com/community/cloud/blog/2013/10/10/new-e-learning-for-i
ntegration-of-sap-cloud-for-customer-with-sap-erp-and-sa
p-crm-now-available : Not working! => Please check & confirm.
Just to give you our background...we are SAP Cloud Partners & VARs, hence we are building few prototypes for Customer Demos & POC.
Per my understanding, its just one of the OnPrem system, either an ECC OnPrem or CRM OnPrem that you can integrate with one C4C tenant at a time, i.e. to one single tenant. In our case, we are trying to integrate ECC OnPrem with C4C system.
We are in the process of deploying SAP PI as the middleware platform for integration between C4C & ECC/CRM OnPrem., which is going to take few more weeks.
SAP HCI will be the other approach, but we are currently not familiar with that, hence we have a trial to start in coming week for SAP HCI, so this is going to take some time as well.
Hence, WebService is the only currently available option for us to build these prototypes, POC for Customer Demos, to show working integration scenarios between ECC OnPrem & C4C system.
We have been facing some technical issues after setting up necessary communication systems/arrangements on C4C system & trying to do a WS call from SDK also we get error when we do a ping test from within C4C system to check connection.
Has SAP developed any WS integration between C4C & either of the ECC or CRM OnPrem system? Or is it just PI & HCI which SAP has for integration?
I'd truly appreciate if you can guide us on creating few integration scenarios (Working ones of course ) using Webservice between C4C & ECC OnPrem system.
Many Thanks
Ankur

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I'm in the middle of the setup of the SAP JAM to C4C integration and using the guide here https://websmp109.sap-ag.de/~sapidb/012002523100002202222015E/C4C_JAM_WP_1502.pdf.
In section 2.4.1.1, it says "Contact your SuccessFactor, SAP Jam customer support or administrator to get the SuccessFactors Secured
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Cheers

Hi Thierry,
in general the guide refers to opening a ticket in the SuccessFactors support portal to request the ticket. As this is your first implementation you probably don't have a registered user in here.
Question:
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If not, then you can also open the ticket directly in C4C and it should be internally routed to the appropriate support contact.
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SAP Jam Integration with Cloud For Customer error

Hello Experts,
We are integrating SAP Jam with Cloud for Customer tenant. We have followed the instructions that are mentioned in 1311 guide for SAP Jam integration.
But right now we are getting an error on SAP FEED work center and Account View.
Error that we are getting is as follows:
You are not authorized to access /c/C0000209652T.com/widget/v1/feed?wid=1&auth=single_use_token&skin=gr&faces=true&type=follows&num_items=30&avatar=true&live_update=true&mobile=false&post_mode=inline&reply_mode=inline&single_use_token=&locale=en
Kindly help us understand the mistake or step that we might have skipped.
Thanks & Regards,
Chandan Bankar

My example in the document deals with User ID as key_identifier.
ie., we need a unique key which is common to both servers so that we can identify accounts. This is done through assertion attribute exchange.
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It's a big concept actually. Implementation's already done by SAP.
Hope, I am clear.

CTI Integration with SAP Cloud for Customer

HI,
Can some one help me how to connect cti with sap cloud for customer.

Hey Achyut,
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https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01200252310000101184&_SCENARIO=01100035870000000202&_OBJECT=011000358…
You can find related docs on service.sap.com/cloud4customer
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SAP Jam Integration With SAP Cloud For Customer

Hi Experts,
Can anyone have idea about how we can integrate the SAP JAM with SAP Cloud For Customer .
Any document or any guide please share with me.
Appreciate your help.
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Hi Srivatsava,
I am getting the error while creating the Group under the SAP Cloud Opportunity
Sales - > Opportunity -> Group Tab -> Create New Group
Kindly check the below screen for same.
can you please help me what step require to solve this issue.
Waiting for you response.
Many Thanks
Mithun

PI Integration between SAP ERP system and Cloud for Customer

Hi,
We have set up integration between Cloud for Customer tenant and our SAP ERP system via PI.
For performing initial load, when we try to activate change pointers for Message types in the SALE transaction, we don't find the MATMAS_CFS and DEBMAS_CFS in the ERP system(IDES ECC 6.0 EhP6).
CODERINT 600(SP1 &2) are installed and BC set COD_BYD_ERP_INT is activated in the system.
Could anyone let us know what are we missing here, so that we can get the message types.
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Please let me know how to debug such a scenario.
Regards,
Sangeeta

Hi Vatsav,
Yes the outbound works now with the following urls with channel id as param. With the 'BusinessSystem used as the sender(COD) business system ID. Thanks for your help and the document
Customer Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerReplication_Send
Customer Address Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerAddress_Send
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/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessParterContact_Send
Regards,
Sangeeta

Integration of SAP Cloud for Customer with third party / legacy / non-sap system using SAP Netweaver PI

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