Integration SAP Sol Man Service Desk and HP OV Service Desk

Hi!
We have installed SAP SM 4.0 and we also use HP OV Service Desk 4.5.And now we want to integrate both this solution.
As I understand, the interaction is realised wia web interface
In pdf file "Incident Exchange Service between HP OpenView Service Desk 4.5 and SAP Solution Manager 4.0 Service Desk" I have read what needed interface (or service) is integrated to the HP OV SD. But our administrator of HP OpenView Service
Desk sad that where no this srvice.
Are anybody know how to integrate SAP Sol Man Service Desk and HP OV Service Desk?

Hello - the document is located at http://service.sap.com/solutionmanager - media library - technical papers - Service Desk WebServices API.
However, HP is CERTIFIED by SAP to connect to this SOAP interface - the only vendor so far (Remedy and Peregrine are in process.) HP has tested this interface at SAP and recieved certification several months ago.
I would have your HP person escalate this issue higher in HP.

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Charis Davenport
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The Walt Disney Company

Daniella,
Please take a look at this thread.This might help you how to integrate Sol Mngr with Test Director.
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SAP Sol Man 4.0 Config guide

Can some one tell me where i can find SAP Solution Manager 4.0 config guide?
Also can some one send me any material for Sol Man certification exam.
will reward points
thanks
PR

Hi PR,
please have a look at: www.service.sap.com/instguides -> SAP Components -> SAP Solution Manager -> Release 4.0 for the Configuration Guide and other related Guides such as the Master Guide etc... Here you will also find links to other material.
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Best regards,
Annett

Sol Man 4.0 and Test Director 8.0

Hi,
We currently run Mercury's Test Director 8.0 (SP2) where we store all of our manual and automated test scripts.
We are also planning to use our Solution Manager 4.0 to create our project, our blueprint/configuration and from there on link our test cases to the process steps.
I've read that there is integration between Test Director.
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Daniella,
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Error during installation of SAP SOL MAN 4.0 on SuSE (Import Java Dump)

Hello everyone
I' m trying to install SAP Solution Manager 4.0 on SuSE 9.1 (I know that it is not SAP recommended but I verified all the kernel & package prerequisites needed).
I' m running a Central Instance Installation with Oracle which is currently at step 19 (Import java dump) where it crashes with the following error (as it is record in jload.java.log):
Aug 22, 2006 1:28:32 PM com.sap.inst.jload.Jload main
INFO: Jload -sec SSM,jdbc/pool/SSM,/usr/sap/SSM/SYS/global/security/data/SecStore.properties,/usr/sap/SSM/SYS/global/security/data/SecStore.key -dataDir /home/tp/smb/synfs/sapinst/ssm-java/JAVA_EXPORT/JDMP -job /tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/IMPORT.XML -log jload.log
Aug 22, 2006 1:28:43 PM com.sap.inst.jload.db.DBConnection connectViaSecureStore
INFO: connected to SSM on jdbc/pool/SSM
Aug 22, 2006 1:28:45 PM com.sap.inst.jload.JobStatus readStatus
INFO: trying to read status file /tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/IMPORT.sta
Aug 22, 2006 1:28:46 PM com.sap.inst.jload.JobStatus readStatus
INFO: commencing restart
Aug 22, 2006 1:28:48 PM com.sap.inst.jload.Jload dbImport
INFO: trying to delete from table J2EE_CONFIGENTRY
Aug 22, 2006 1:28:52 PM com.sap.inst.jload.Jload dbImport
INFO: J2EE_CONFIGENTRY deleted
Aug 22, 2006 1:32:10 PM com.sap.inst.jload.Jload logStackTrace
SEVERE: java.io.IOException: Not enough files, skip(533947162) failed
 at com.sap.inst.jload.io.SplitInputStream.skip(SplitInputStream.java:368)
 at com.sap.inst.jload.io.SplitInputStream.close(SplitInputStream.java:193)
 at com.sap.inst.jload.io.ChoppedInputStream.close(ChoppedInputStream.java:61)
 at java.io.BufferedInputStream.close(BufferedInputStream.java:398)
 at java.io.FilterInputStream.close(FilterInputStream.java:159)
 at com.sap.inst.jload.io.DataFile.closeDataInputStream(DataFile.java:169)
 at com.sap.inst.jload.db.DBTable.load(DBTable.java:301)
 at com.sap.inst.jload.Jload.dbImport(Jload.java:323)
 at com.sap.inst.jload.Jload.executeJob(Jload.java:397)
 at com.sap.inst.jload.Jload.main(Jload.java:621)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:324)
 at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)
Aug 22, 2006 1:32:11 PM com.sap.inst.jload.db.DBConnection disconnect
INFO: disconnected
I have searched the forums for this problem and I didn't find something about the specific crash (not enough files...) although I see that it is something common for the VM to crash at that step for various other reasons...
I use jdk-1.4.2_12 but I have also tried jdk-1.4.2_09 and jdk-1.4.2_08 (as recommended in some articles) with no success.
My hardware platform is a compaq 6500 server with 1GB RAM, 52GB disk space, 1GB swap.
Currently (after db creation & ABAP loading) the remaining free disk space is 6GB (enough I think to complete the installation). The java and oracle processes seem to fit with no problem in the current resource limits (memory + swap).
I don't think that it is a resource limit problem (user limits - file descriptors & processes - have been defined as needed). I have read that it might be a JDBC Oracle driver problem but I have already patched Oracle to 10.2.0.2...
I would very much appreciate any of your ideas, as my installation is stuck there...

Hello Matthias. At first, thanks for your answer.
I don't think that what you mention is the problem cause the kernel parameters are set up accordingly. Here is my sysctl.conf:
kernel.shmall = 2097152
kernel.shmmax = 2313682943
kernel.shmmni = 4096
kernel.sem = 250 32000 100 1024
kernel.msgmni = 1024
fs.file-max = 65536
net.ipv4.ip_local_port_range = 1024 65000
net.core.rmem_default = 1048576
net.core.rmem_max = 1048576
net.core.wmem_default = 262144
net.core.wmem_max = 262144
As for the currently open files this is what I get when I
cat /proc/sys/fs/file-nr
2550 0 65536
And as for current user limits for file descriptors
ulimit -n
65536

As for oracle I don't get an error ORA-1118 that would declare that something happens with oracle file limits. Anyway in my control files there is
MAXDATAFILES = db_files = 254 while the database has only 19 files for the corresponding SAP tablespaces
Anyway I keep trying... Any other ideas?

Sol Man HP QC Integration -Install TAO Client

Hi Team,
I am having the requirement to integrate SAP Sol Man with HP QC. In the process, it has been mentioned that, "Install TAO Agents in the SAP Backend systems".
What is TAO clinet? Why this is to be installed?
Backend system means , all the satellite systems which have been conneted with sol Man?
Thanks in advance
Kumar

Hi Kumar,
What is TAO clinet? Why this is to be installed?
This is just another type of application. The SAP Test Acceleration and Optimization application supports customers in automating their business process tests by automatically generating draft test cases and test components. Its tight integration with SAP Solution Manager helps in identifying the impacted test cases and components when there are changes in the landscape. The SAP Test Acceleration and Optimization application creates modular test cases, which are easy to maintain, when the test cases are damaged due to functional changes.
The SAP Test Acceleration and Optimization application supports customers in automating their business process tests by automatically generating draft test cases and test components for SAP GUIu2013based transactions. Using this application in combination with the SAP Quality Center application by HP, you can modify, compose and execute automated business process tests in SAP software development and test systems. The SAP Test Acceleration and Optimization application also provides a lot of reusable library components, which could be used for test composition.
Backend system means , all the satellite systems which have been conneted with sol Man?
It might be all the systems or the system through which you want to perform, or the systems that you want to test the Business Processes
For more details please check these SAP Notes.
Note: 1391728 SAP TAO 2.0 Release and Upgrade Information.
Note: 1404715 SAP TAO 2 Installation Information.
SAP TAO Agent will be available with the SAP Solution Tools Plug-In ST-PI which has to be implemented on all the managed systems that we are planning to connect to the SolMan and SAP TAO systems.There is a compatibility matrix which you can find in the Note: 1404715.
Also you can find some materials and demos under http://service.sap.com/testing Test Management and Media Library.
Hope this is helpful.
Thanks & Best Regards,
Raghavendra.
Edited by: Raghavendra B Deshpande on Jul 2, 2010 6:42 AM

SAP R/3 4.7 and EWM of SCM 5.0 Integration

Hi,
Has anyone integrated SAP R/3 4.7 and EWM of SCM 5.0? It has got lot of issues in the following areas.
1. Master Data - Business Partners - Customers are transferred to EWM as locations with location type 1010. But it is not transferred as business partners.
2. Transactional Data - The QRFC is not working for inbound and outbound deliveries and the IDOC interface is not creating the delivery request at EWM.
3. Internal warehouse processes - The simple thing like physical inventory document is not created. For physical inventory document, the system is asking the business partner, responsible person to dispose, shipping office, etc...
The documentation is not that clear and it doesn't give any specifics.
The integration points are not well defined and there are lot of gray elements in the configuration.
Has anyone faced the similar issues?
If you have any inputs, please let me know.
Thanks for your input.
Regards,
SP

Hi SP,
I have not worked on any implementation projects as of now. Anyways, I am attempting to answer the questions posted by you as I work on EWM. I hope my answers help you.
1. Master Data -Business Partners - While CIFing the customers from R3 to EWM, choose the option "2 - Create Both" in CFM2 or CFM3 are then activate the model.
    The option 2 will CIF the created customers as both Business Partners and as locations.
2. Not much idea on Idoc's. Can you please provide more info about the status of the inbound and outbound deliveries? This can help checking the QRFC.
3. Some settings to keep in mind while working with the internal Warehouse process - Physical Inventory
   - Craete a PI area and assign the permitted document types.
   - Assign this PI area to an activity area
   - In the customizing Specify Physical-Inventory-Specific Settings in the      Warehouse" - uncheck owner, part entiled to dispose and maintain the calender, fiscal year, currency.
I hope this is what you wanted as an answer.
Thanks & Best Regards,
Divya

Sol Man 7.1 - SLD / LMDB Synchronisation Error

Hi experts,
I am trying to perfom a full synchronisation between LMDB of Sol Man 7.1 and our Central SLD (CIM 1.6.16, SAP_CR 7.3)
Somewhere around 20% - 30% the full synch gets an error and restarts automatically at 0%.
Error message in application log is:
Error in method call SAPExt_EnumerateInstancesNoSubclasses: Failed to leave transaction:
Full sync failed for class SAP_SoftwareFeatureSoftwareComponent
Full sync needs to be repeated after correcting this error
Error message #s:
BL001
LMDB_CS_ERROR023
LMDB_CS_ERROR024
Did raise a call already but no useful response until now.
Anyone else had problems like this?
Thanks

Hi,
[Note 1480419 - Release Restrictions for SAP Solution Manager 7.1|https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1480419], this note saying the restriction on LMDB and SLD sync, Moreover they are suggesting to upgrade SP01 to fix the LMDB issue..
Have you tried out?
Thanks,
Jansi

OSB and SAP integration using XML web services

Hi Team,
We are designing solution for asynchronous and synchronous scenarios integration between OSB and SAP using web services.
Can you please provide some pointers which tells about how OSB and SAP integration works.
For an example:
If we are designing the above scenario between SAP PI and SAP ECC, we know the below communication protocols are avilable:
1.Proxy
2.RFC
3.IDOCs
And also we know how adapters will get connect.
Now ODB wants to connect to SAP to send and receive data. Please help me with information like:
1. Is Proxy, RFC or IDOCs are applicable for OSB as well?
2. How webservice scenarios can be implemented?
Thanks in Advance.
regards,
Vicky

Hi,
>>>and what are the Forms ? for SAP Business Connector Related Postings ??
try WM (webmethods forums) or here since this is the only middleware related forum on SDN
>>> I have a requirement to integrate sap to non-sap with Business Connector !!
excellent
>>>We need to Generate the SAP Data In xml Format ? and the Non-sap System can Understand Only XML Formated data.
fairly easy
>>>>Is there any way Business Connector Box can Pull the XML file from R/3 Application Server and store the file in the Business Connector Server. from that How do we Sent XML file to Non-sap. How do we Integrate ??
business connector has both IDOC and RFC adapters so it can
receive data from SAP (IDOC, RFC), send data to SAP (IDOC, RFC)
and pull data from SAP (RFC only)
>>>>what transaction code will trigger this event ? I mean is ther any SAP Transaction Code to Integrate Business Connector?
either transaction from SAP (for sending IDOCs for example) or you can schedule (via BC scheduler)
an RFC call to SAP that will fetch the data and put it in an XML file
good luck,
Regards,
Michal Krawczyk

Latest DVDs of Support Package Stack for NW7.0, ERP 6.0, and Sol Man. 4.0

Hi all,
I want to request SAP the latest DVDs of Support Package Stack for NW7.0, ERP 6.0, and Sol Man. 4.0, is it possible & how to do it?
Thanks,
Toan Do

Hi Toan,
It's possible to order them or download them from SAP Marketplace
http://service.sap.com/swdc
Regards
Juan

Sol Man HP QC Integration

Hi Team,
We are planning to integrate Sol Man with HP QC. Request for your valuable information to start with:
1. Sol MAn & HP QC Patch level required
2, Relevant SAP notes details for HP QC & Sol Man Integration
3. Config settings required in Sol Man & HP QC
4. Authorization required in HP QC & Sol Man
Thanks in advance
Kumar

Hi,
Please check the below links:
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/40606bc2-1784-2c10-50ab-c6d449b97787
http://service.sap.com/solutionmanager
-> SAP Solution Manager Adapter for SAP Quality Center by HP
Also, check the below notes:
1059350 Installing SAP Adapter for SAP Quality Center by HP
1109650 SAP Solution Manager 4.0 Extension Add-Ons
Rajeev

Sizing SOl Man and number/impact of Alerts

We are trying to access our sizing for a Sol man implementation. We
have read the sizing document and it proposes not to have more then 40
alterts per server. Is this 40 limitation at the alert group level or
the alert name level?
Example: Is the 40 limit based on a, b, c or (d and e)?
a. Database Monitoring
     b. Space management
           c1.Tablespaces
                                  system
                                       d.free space
                                       e. used space
           c2.Segments
          c3.Performance
          c4.SAP consistency
          c5.Health

Hello Jim,
Yes, this is correct for your current release and SP. There is no standard way to generate alerts for Communication Channels which are in error status. The alerting mechanism is based on messages. The message must throw an error for an alert to be generated.
However, some new functionality will be available with SP13. It does not cover exactly your requirement i.e. when a channel is in error. But it does cover channels that stop polling. See note 1808222 Trigger alerts if channel stops polling, for more details.
Regards
Mark

Integration Scenario with Oracle SOA Suite and SAP

Hi to all
I have the following integration scenario:
The customer have some applications in the integration landscape. All of this applications are integrated with Oracle Soa Suite.
This customer, want to buy SAP ERP (ECC 6.0), and they want to integrate SAP ECC in their infrastructure.
I told to them, that is necesary have Process Integration (PI), by have a services oriented architecture.
But, I want to hear options, possibilities and comments. Where I find information related ?
Thank you very much
Dario

Hi Rodriguez ,
you can use Oracle AS Adapter for SAP for integrating SAP system to oracle .
some step you need to do in SAP ECC side for data transfer - like create TCP/IP RFC connection ,
for TCP/IP RFC config. you can generate program ID in Oracle AS Adapter ..Also Oracle provides a SAP JRFC library for integrating SAP system .
you can find more information in given link -
http://www.oracle.com/technology/products/integration/adapters/dev_support.html
Regards,
Amit Shivhare

Integration of sap R/3 (4.7) and Microsoft active directory (2003)

Hi All,
I would like to know integration of sap R/3 (4.7) and Microsoft active directory (2003) and also SAP EP and Microsoft active directory. I have been working as a ep consultant with a local bank. I am new for this integration work, So please kindly provide me the steps for integrating these both directories.
Pls help me with this issue.
Thanks in advance,
Regards,
Raghav.

Hi,
First You should read:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/bc72b890-0201-0010-3a8d-e31e3e266893
Regards,
Jarek

How to integrate Microsoft and SAP using Web Services?

Hi All
How to integrate Microsoft and SAP using Web Services? If any one has document please send it to me. My id is [email protected]... Please
Help me
Best Regards
Ravi Shankar

Hi Ravi,
This is for Customizing Email and Other Web Services.
Create addresses
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Address --> Other communication...
Selection of the required communication service.
Enter address.
Copy or save.
b) Configuration of SAPconnect (Transaction SCOT)
Set communication method
4.0 + 4.5: Goto --> Customizing --> Communication methods
as of 4.6: Settings --> Communication methods
Set the method of the required communication service to the value 'SAPCONNECT' and save the setting.
Customized the same for Internet mailing.
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Hope it helps you, Awaiting for the Reward Points.
Thanks
Subrato Chowdhury

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