Integration with solution manager 4.0 - service desk with XI ?

Hello Experts,
Does any one know how to integrate the solution manager 4.0 - service desk with SAP XI. I read the solution manager 4.0 service desk web service api, but it only has the XSDs. If any one can provide me any step by step procedure for creating the webservice through this api and publishing it....WILL DEFINETLY BE REWARDED.
Thanks,
Raju.

Hello,
I have the same task.
At SolMan side I made:
- released the web service
- Create logical port
- Create HTTP connecto to 3th party ServiceDesk
But I don't understand the "Configure Interface to Solution Manager Service Desk" step.
What was Your problem?
Regards,
Gusztá

Similar Messages

Solution manager 7.1 Service desk can be used for multiple customers

Dear all,
Please help me on the below situation
we have configured solution manager 7.1 service desk for one customer , if we have 2 to 3 customers is it possible to use the same service desk
we have 900 ume client has give to customer A here he can raise the ticket and tickets are monitored easly ,if we have two to three customers
do we need create supperate client for them ? if we create supperate client
what about the ume
if we have in a same client for all the 6 customers , eod how to monitor the tickets ?
tickets are in a sequance order
example: customer a ticket number 800000801
customer b ticket number 800000803
after six months if the a customers want all the tickets how to get it ?
You can reach me on 9666633938
[email protected]

Hi,
If you want to send an email when the status is changed please do the following custominzing:
T.Code SPPFCADM
Select appl. CRM_ORDER and Define Action Profile
Enter into action profile SMIN_STD and copy SMIN_ STD_MAIL to ZMIN_STD_MAIL (Include "Z" into the description to identify later)
Select Schedule Automatically and Partner Dependant (select Reporter, Support Team...based on you requirement)
Check in Processing Type that Method, Class and SmartForm is assigned.
Now you have define the action profile.
Come back to T.Code SPPFCADM
Select appl. CRM_ORDER and Condition configuration
Active Technical Names and go trough SMIN_ STD, you should create here the action profile defined in the previous step. In the right side go to button "create" and select the action profile ZMIN_STD_MAIL.
Into this new step go to Schedule Condition Tab where you should create a new definition, when you want that the action is execute (button Edit Condition) where you should create a condition like:
USER STATUS = E0001SMIN0001 (E0001 is the status and SMIN0001 the status profile assigned to the transaction type)
Now you have schedule your action profile
The last work is to configure the t.code SCOT. It should be done by your basis team.
Regards,
Marta Prendes

Solution Manager 4.0 - Service Desk

When I try to create a support message in the system under help or by double clicking the SAP logo, I get the message "Customizing for feedback functionality missing".
I am testing to see how to create messages and resolve them in Service Desk because I will be using Service Desk for supporting issues, and raising to SAP.
I am unable to create a SAP support messages, so can somebody please help me to resolve this issue.
thank you
Bilaal

hi
Check the RFC destination in you r setallite system ...
SM30 and enter BCOS_CUST in table/view click on maintain ... here you should have RFC destination defined ... LIKE
Appl + Dest + +
OSS_MSG W SM_SS1CLNT120_BACK CUST620 1.0
Where SM_SS1CLNT120_BACK is your RFC destination to Solution manager system.....
Regards
Farooq

Are you utlizing SAP's Quality Center with Integration to Solution Manager?

Hello,
I am interested in hearing from folks who are utilizing SAP's Quality Center with or without Integration to Solution Manager. Please post your experience on setting this up and realizing the benefits, i.e. efforts involved, what features of HPQC you are using, is it a good tool to use for integrated SAP testing etc.
Thanks in advance for your help!
Abu

Hi
I luv solman so if u ask me i can do all with solman itself and say not to go with Quality center
but again it is upto project requirement
it is very easy to build the automated scripts in QTP etc used with Quality center but again bit more complicated in ECATT
its upto the ur decision but if u r gng with manual test case management forgot quality center and go with Solman
So far i have done 5 Test Management implementation including both type of test casees automatic and manual and all are managed with solman
moreover if u get service desk configured in place then its integrated with solman test management whic helps u a lot.....
one step ahead go for Change management.
Hope it ans ur query
Regards
Prakhar
Edited by: Prakhar Saxena on Jun 9, 2010 12:06 AM

BCP Microsoft Platform integration with Solution Manager

Hi
Is it possible to integrate BPC Microsoft platform 7.0 and 7.5 with Solution Manager?
If so how? Is there documentation available explaining the process?

Hi Johan,
There is some level of integration available with Solution Manager. To set up your system for Diagnostics, refer to "End-to-End Root Cause Analysis System Landscape Setup Guide", which is available on Service Marketplace at [https://service.sap.com/sapidb/011000358700000074392009E|https://service.sap.com/sapidb/011000358700000074392009E], and follow the chapters that apply to Planning and Consolidation.
You can also access this document by going to [http://service.sap.com/diagnostics|http://service.sap.com/diagnostics] and selecting the Media Library link under the "More Documentation" section. The document is labeled "SAP Solution Manager Landscape Setup Guide".
Thanks.

Cannot run HP QTP 11 in integrated mode with Solution Manager 7.1

Hi,
I have setup qtp to work with solution manager 7.1. QTP works in standalone mode with no issues. as soon as I try and use it in integrated, i.e. launch qtp from solution manager, the message "failed to start external test tools quicktest professional" displays. When I click the back button the message "error during method call in OLE API" displays.
Using qtp in integrated mode worked previously on the solution manager 7.1 system. Since the solution manager 7.1 system was moved to a new datacenter it stopped working. I am not sure if this could have had an impact.
I have tested qtp with several different solution manager boxes and it works perfectly in integrated mode. please advise what server side settings i need to consider to solve the issue.
Sincerely,
David
Edited by: David Snyman on Mar 2, 2012 7:38 AM

Hi Sida,
Can you check SapLogon.ini file maintaining below location please.
let me know it resolve the isse, can you forward your details to <email removed by moderator>
looking forward your response.
Regards
Naveen
File Location
Use
C:\Windows\saplogon.ini
Enable QTP to identify the Solution
Manager Server
C:\Users\nav\AppData\Roaming\SAP\Common\saplogon.ini
Auto log on to SAP Systems for testing
C:\SAP\FrontEnd\SAPgui\saplogon.ini
Set Record and Run settings in QTP for
64 Bit OS
C:\Program Files
(x86)\SAP\FrontEnd\SAPgui\saplogon.ini
Set Record and Run settings in QTP for
32 Bit OS
Message was edited by: Manish Kumar

SAP CPS Redwood integration with Solution Manager 7.1 SP8

Hi experts,
I need your help..!!
We are planning to integrate SAP CPS Redwood with Solution Manager 7.1 SP8, I have no idea about it, Can you please provide me a step-by-step document, to complete this task?
Regards
Zohaib

hi,
dont have any explicit step by step doc for CPS integration
but refer the source here http://www.sdn.sap.com/irj/sdn/nw-scheduling?rid=/library/uuid/c04021b0-5a4e-2a10-b3a0-eb8f0c799736
some more on SAP Central Process Scheduling by Redwood (CPS)
Thanks
Jansi

Integrating EP 6.0 with Solution Manager 3.2 .

Can anyone please help me regarding the steps for integrating EP 6.0 with solution Manager 3.2.
It would be nice if any one would direct me to any link or any presentation where in the steps for the above subject are illustrated.
Regards,
Ashish .A. Poojary

Ashish,
What is your requirement?
Could you be more specific about the area your exploring
Solution manager is huge...
Please assign pts if it helps

MDM Integration with Solution Manager

Hi Gurus,
Can any one explain me the process to Integrate MDM 7.1 with Solution Manager?
Thanks,
Anil

Hi Anil,
documentation is generally available on [Service Market Place|http://service.sap.com/installmdm71]. You might find the How-to Guide Configure the MDM Administration Cockpit helpful.
Best regards
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Help Needed: HP QTP/UFT integration with Solution Manager

Hi Experts,
We are trying to make HP UFT 12.00 work with Solution Manager 7.1 for enabling automated testing for our client. We have successfully linked HP UFT and Solution Manager and were able to record and execute a test script created in HP UFT with no problem.
Unfortunately, when we tried creating a new test script in HP UFT and tried saving it so that it is stored in Solution Manager, we get the following error. We have reviewed the integration procedures and authorization objects needed and it seems nothing was missed.
Anybody familiar with the said error or any suggestions where to look will be appreciated. Thanks in advance.
Detailed steps for replicating the issue:
Connect to Solution Manager through Tools -> SAP Solution Manager Connection…
2.     Open Unified Functional Testing (UFT) 12.00
3.     Click File -> New -> Test
4.     Type even a dummy script in the Action window
5.     Save Test Script by clicking File -> Save <test name> As…
6.     Fill out dialogue box with Test name and Test version then click Ok. Note: I used Z* name
7.     Error Message appears
Note:
One observation is that, error message only appears when trying to save a Test that is not currently in Solution Manager. If I try saving the dummy test from above as “Z_CREATE_SALES_ORDER_02” (exists in Solution Manager),
I am asked if I want to overwrite existing test in Solution Manager.

Hi,
I have configured the solman in accordance with UFT12.0 but still un-able to make conenction to the solution manager.
Connect to Solution Manager through Tools -> SAP Solution Manager Connection…
Error:
Message
SAP_CMINIT3 : rc=20 > Connect to SAP gateway failed
Connect_PM GWHOST=<IP>, GWSERV=sapgw02, SYSNR=02
LOCATION    CPIC (TCP/IP) on local host
ERROR       partner <IP>:3300' not reached
TIME        Tue Jan 19 12:02:17 201
RELEASE     710
COMPONENT   NI (network interface)
VERSION     39
RC          -10
MODULE      nixxi.cpp
LINE        3286
DETAIL      NiPConnect2: 192.12.353.12:3302
SYSTEM CALL connect
ERRNO       10060
ERRNO TEXT WSAETIMEDOUT: Connection timed out
COUNTER     1
Could you please guide?
Regards,
Raichand

ECATT integration with solution Manager

Hello Colleagues,
Please let me know if any of you have worked on integration between Solution Manager and eCATT.
I have the scripts in eCATT system now i need to run these scripts from Solution Manager system in the target system.
Any info would be of great help.
Thanks,
Ajay

Hello Ajay,
Have you seen these links?
http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/7e/8186fa137998448de956476b8cecdc/frameset.htm
http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/de/50e848f5f311d5997000508b6b8b11/frameset.htm
http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/48/e151fddb163184e10000000a421937/frameset.htm
http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/59/f49e6fe97711d5995d00508b5d5211/frameset.htm
http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/cb/cb3a3e5069eb6ce10000000a114084/frameset.htm
These links are from the Solution Manager Help Library, so the information is specific to Solution Manager for eCATT
Regards,
Paul

BMC Control M integration with Solution Manager

Hi
I have some question:
Is it possible to integrate BMC Control M with Solution manager?
Is SAP have plugin or we need to develop?
If we integrate then what is the benefit?
Please guide me.
Thanks
Dee

As Matues has provided that BCM Control-M is a supported job scheduling tool
Further to answer your question SAP Note 499040 explains that XBP interface is required for external job scheduling tools
You will find several documents that describe the XBP interface in detail at
http://www.sdn.sap.com/irj/sdn/nw-scheduling.
So you will need to use this interface to use the external job scheduling tool
Regards,
Paul

Service Desk with IC WebClient: Category Modeler not available

Hello,
We are currently implementing a Service Desk Application based on SAP Solution Manager. Therefore we are using the article "Implement an ITIL Employee Service Desk with IC WebClient" of "www.CRMExpertOnline".
One of the steps, which are described in the article describes how to Categorize incidents with the Category Modeler. It says that the Category Modeler is available trough BSP Application CRMM_ERM_CAT.
Unfortunately this SAP-Application is not available on our system.
Our System Data:
SOFTWARE COMPONENT               RELEASE                    LEVEL               HIGHEST SUPPORT PACKAGE          DESCRIPTION
SAP_BASIS                                        700                              0012               SAPKB70012                                        SAP Basis Component
SAP_ABA                                             700                              0012               SAPKA70012                                        Cross-Application Component
PI_BASIS                                        2005_1_700          0012               SAPKIPYJ7C                                        PI_BASIS 2005_1_700
ST-PI                                                  2005_1_700          0005               SAPKITLQI5                                        SAP Solution Tools Plug-In
SAP_BW                                             700                              0014               SAPKW70014                                        SAP NetWeaver BI 7.0
SAP_AP                                             700                              0009               SAPKNA7009                                        SAP Application Platform
BBPCRM                                             500                              0009               SAPKU50009                                        BBPCRM
CPRXRPM                                             400                              0009               SAPK-40009INCPRXRPM                    SAP xRPM/cProjects/cFolders 4.00 (ABAP)
BI_CONT                                             703                              0005               SAPKIBIIP5                                        Business Intelligence Content
ST                                                       400                              0012               SAPKITL422                                        SAP Solution Manager Tool
ST-A/PI                                             01I_CRM500          0000         -                                                                 Application Servicetools for CRM 500
ST-ICO                                             150_700                    0009               SAPK-15079INSTPL                         SAP Solution Manager Implementation Cont
ST-SER                                             700_2006_2          0003               SAPKITLOK3                                        SAP Solution Manager Service Tools
Does anybody know where I can find/download the category modeler-application?
Thanks in advance,
Andreas

Hello Andreas,
The question is that CRMM_ERM_CAT is an application, also a transaction but this is not the name of the associated BSP I think, this belongs to component CRM-PCF more than Solution Manager.
I have seent some messages speakin about to call:
http://server:port/sap/bc/bsp/sap/crm_bsp_frame/entrypoint.do?
appl=CRMM_ERM_CAT
Sorry! I can not tell you more about this, regards,
Dolores

Connection With Solution Manager!!!!

HI all,
01) Could anyone send me docs on How to connect Solution Manager With the ECC 6.0??
02) How to do Issue tracking with solution manager and use as a repository??
Thanks In advance
Regards,
Ami_Eka

Hi,
check following
How to generate EWAu2019s From Satellite Systems:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e0f35bf3-14a3-2910-abb8-89a7a294cedb
SAP Solution Manager service desk:
please refer to the SAP Help Portal (help.sap.com -> SAP Solutions -> SAP Solution Manager -> SAP Solution Manager [current release] [Choose language] -> Service Desk).
https://websmp108.sap-ag.de/~sapdownload/011000358700000509252008E
Maintenance Optimizer:
https://websmp108.sap-ag.de/~sapdownload/011000358700000235502007E
regards,
kaushal
Edited by: kaushal malavia on May 27, 2008 6:12 PM

SMD Configuration on MDM 7.1 with Solution Manager 7.01 SP19

Hi,
Kindly let me know if someone has faced issue with configuring SMD on SMD 7.1 with Solution Manager 7.01 SP19. Presently I have configured that and System is being shown in Wily Introscope Webview but Saposcol is greyed out in that.
Also system is not showing any data in Introscope Dashboard. Any guess for this?
Earlier while I was configuring SMD, error related to null installation directory (...Invalid root directory: /usr/sap/SID/null ) were occuring. After that when I created a softlink for saposcol service from /usr/sap/hostctrl/exe/saposcol to /usr/sap/SMD/SMDA97/exe.
Still no data and still in SMD Agent logs saposcol service warning is there.
Thanks & Regards,
Manish Singh

Hi Jansi,
Thanks for the reply..
Here is our scenario. SAPOSCOL was not there in /usr/sap/SMD/SMDA97/exe first place. So I made the softlink from /usr/sap/hostctrl/exe/saposcol to /usr/sap/SMD/SMDA97/exe and than re-ran setup again but still of no use.
Our Soltuion Manager saposcol version and MDM saposcol version is same. Below is the SMD Agent log of MDM server:
Apr 20, 2011 2:36:19 PM [Thread[Thread-22,5,main]] Error      com.sap.smd.wily.hostagent.config.AgentConfigVO - finalizeDestination(): Initialization failed
[EXCEPTION]
com.sap.smd.wily.hostagent.PermanentException: Error: cannot connect to destination SapHostControl_Default. Probably saphostctrl is not installed. This error can be ignored if saposcol is available.
at com.sap.smd.wily.hostagent.saphostcontrol.SapHostControlDestination.open(SapHostControlDestination.java:98)
at com.sap.smd.wily.hostagent.config.AgentConfigVO.finalizeDestination(AgentConfigVO.java:85)
at com.sap.smd.wily.hostagent.config.AgentConfigXmlHandler.endElement(AgentConfigXmlHandler.java:174)
at com.sap.engine.lib.xml.parser.handlers.SAXDocHandler.endElement(SAXDocHandler.java:156)
at com.sap.engine.lib.xml.parser.XMLParser.scanEndTag(XMLParser.java:1953)
at com.sap.engine.lib.xml.parser.XMLParser.scanElement(XMLParser.java:1846)
at com.sap.engine.lib.xml.parser.XMLParser.scanContent(XMLParser.java:2442)
at com.sap.engine.lib.xml.parser.XMLParser.scanElement(XMLParser.java:1843)
at com.sap.engine.lib.xml.parser.XMLParser.scanDocument(XMLParser.java:2845)
at com.sap.engine.lib.xml.parser.XMLParser.parse0(XMLParser.java:231)
at com.sap.engine.lib.xml.parser.AbstractXMLParser.parseAndCatchException(AbstractXMLParser.java:145)
at com.sap.engine.lib.xml.parser.AbstractXMLParser.parse(AbstractXMLParser.java:165)
at com.sap.engine.lib.xml.parser.AbstractXMLParser.parse(AbstractXMLParser.java:245)
at com.sap.engine.lib.xml.parser.Parser.parse_DTDValidation(Parser.java:260)
at com.sap.engine.lib.xml.parser.Parser.parse(Parser.java:271)
at com.sap.engine.lib.xml.parser.SAXParser.parse(SAXParser.java:125)
at javax.xml.parsers.SAXParser.parse(SAXParser.java:375)
at com.sap.smd.wily.hostagent.config.AgentConfigParser.parseXml(AgentConfigParser.java:59)
at com.sap.smd.wily.hostagent.SapAgent.loadConfiguration(SapAgent.java:430)
at com.sap.smd.wily.hostagent.SapAgent.start(SapAgent.java:93)
at com.sap.smd.wily.hostagent.WilyHostService.startAgent(WilyHostService.java:118)
at com.sap.smd.wily.hostagent.WilyHostServicep4_Skel.dispatch(WilyHostServicep4_Skel.java:168)
at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:330)
at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:201)
at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:721)
at java.lang.Thread.run(Thread.java:664)
Caused by: javax.xml.rpc.soap.SOAPFaultException: Method 'SOAP-ENV:Envelope' not implemented: method name or namespace not recognized
at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.buildFaultException(MimeHttpBinding.java:747)
at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.processDocumentFault(MimeHttpBinding.java:870)
at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.call(MimeHttpBinding.java:1451)
at com.sap.smd.agent.wsclients.saposcol.SAPOscolStub.getCpuConsumption(SAPOscolStub.java:142)
at com.sap.smd.agent.wsclients.saposcol.SAPOscolStub.getCpuConsumption(SAPOscolStub.java:157)
at com.sap.smd.wily.hostagent.saphostcontrol.SapHostControlDestination.open(SapHostControlDestination.java:94)
... 25 more
Apr 20, 2011 2:36:19 PM [Thread[Thread-22,5,main]] Warning    com.sap.smd.wily.hostagent.SapAgent - startActions(): Action SAPOsColWs
[EXCEPTION]
com.sap.smd.wily.hostagent.TransientException: Destination not available:SapHostControl_Default
at com.sap.smd.wily.hostagent.saphostcontrol.SapHostControlAction.init(SapHostControlAction.java:74)
at com.sap.smd.wily.hostagent.SapAgent.startActions(SapAgent.java:396)
at com.sap.smd.wily.hostagent.SapAgent.start(SapAgent.java:94)
at com.sap.smd.wily.hostagent.WilyHostService.startAgent(WilyHostService.java:118)
at com.sap.smd.wily.hostagent.WilyHostServicep4_Skel.dispatch(WilyHostServicep4_Skel.java:168)
at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:330)
at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:201)
at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:721)
at java.lang.Thread.run(Thread.java:664)
Apr 20, 2011 2:36:20 PM [Thread[Thread-22,5,main]] Warning    com.sap.smd.wily.hostagent.action.SapOsColAction - launchDaemon(): saposcol exited with 255***********************************************************************
This is Saposcol Version COLL 21.01 711 - AIX v12.01 5L-64 bit 090324
Usage: saposcol -l: Start OS Collector
        saposcol -k: Stop OS Collector
        saposcol -d: OS Collector Dialog Mode
        saposcol -s: OS Collector Status
The OS Collector (PID 1552388) is already running .....
Apr 20, 2011 2:36:23 PM [Thread[SAPOsCol,5,main]] Error      com.sap.smd.wily.hostagent.action.AbstractAction - run(): Action throws exception, will be terminated: SAPOsCol
[EXCEPTION]
java.lang.NullPointerException:
at com.sap.smd.wily.hostagent.action.SapOsColAction.reportProperty(SapOsColAction.java:293)
at com.sap.smd.wily.hostagent.action.SapOsColAction.dumpSection(SapOsColAction.java:239)
at com.sap.smd.wily.hostagent.action.SapOsColAction.processXml(SapOsColAction.java:164)
at com.sap.smd.wily.hostagent.action.SapOsColAction.doRun(SapOsColAction.java:417)
at com.sap.smd.wily.hostagent.action.AbstractAction.run(AbstractAction.java:53)
at com.wily.EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:728)
at java.lang.Thread.run(Thread.java:664)
Our MDM is 7.1 version and Solution Manager is 7.01 (EHP1) with SP19 so we should configure our MDM system as 7.1 version which we did but still data is not coming in Wily properly. Its not showing SID name under the hostname in Wily Introscope and neither is MDM Servers (Master Data Import Server, Master Data Server & Master Data Syndication Server under SID).
Now the interesting thing is that if we configure our MDM server as 5.5 version with Solution Manager and do the configuration than its showing in Wily but in that case MDM Cockpit doesn't work.
We want both to work Wily as welll as MDM Cockpit since our MDM and Solman version matches for both configuration.
Any ides or help steps to do that?
Thanks,
Manish Singh

Integration with solution manager 4.0 - service desk with XI ?

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