Integration with Third party Help Desk

Hello,
We need to integrate SAp solution Manager 3.2 with third party Help Desk software Like REMEDY ....
So that messages updated in Remedy are updated with Solution manager and vice versa.
Can we have some soltuion on that ?
Deepti

look here:
<a href="http://help.sap.com/saphelp_sm40/helpdata/en/65/e0a3a3040348ffa71f0908679a883e/frameset.htm">http://help.sap.com/saphelp_sm40/helpdata/en/65/e0a3a3040348ffa71f0908679a883e/frameset.htm</a>

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SharePoint 2013 on-premises integration with third party email account

the Email sending issue from SharePoint is causing too much time waste
First let me explain how our SharePoint is deployed
Sharepoint version : 2013
Deployment type : on-premise
Authentication : from Domain controller also hosted locally
domain name ; say domain.com this domain.com is same as our website address hosted on godaddy
SharePoint computer name on local DNS : sharepoint.domain.com
OS and IIS : 2008 r2 , IIS 7.5
Network firewall : 25 26 ports opened for sharepoint , both incoming and outgoing.
Server firewall : turned off
Email configuration Attempts by IIS 6.0
We tried following setting on IIS 6.0 SMTP local server properties
In General tab
qualified name was shown as : sharepoint.dts-solution.com
IP assigned : sharepoint server IP , advanced putted two entries of IP with ports as 25,26
In Access tab
Authentication : selected as Anonymous
Connection : All except below list : empty list
Relay : only the list below , one entry as 127.0.0.1 and other is local static IP of SharePoint server
in Delivery tab
outbound security : Basic authentication : accessed user in AD and given the right password, also checked with annonymous -not working
outbound connection: all default values and port = 25
Advance : fully qualified domain name = sharepoint.domain.com , DNS test showed success, rest every check box unchecked
On sharepoint central management settings
Outbound email = sharepoint.domain.com
from and reply to address = [email protected]
IIS 7.5 SMTP settings
In IIS 7.5 sharepoint application we added SMTP settings as smtp server = godaddy out going smtp , user name as [email protected] , password = godaddy password , port : godaddy outgoing port .
Godaddy account
Our website hosted on godaddy with same name as domain.com
open relay not possible on emails.
Results
After setting alerts on SharePoint sites and assigning tasks with alerts we receive email in queue folder but they never get forwarded. We just wish to use any of our email *.domain.com to send outgoing emails from SharePoint . Its been a while we have no
success.
Tech Learner

Hi,
As I understand, you are using SharePoint 2013 integrating with third party SMTP server which provides email function.
From SharePoint side, I'd suggest you refer to the link below to configure email integration:
http://technet.microsoft.com/en-us/library/ee956941(v=office.15).aspx
If you have already confirm that message is sent from SharePoint, while stuck in queue on SMTP server, then the issue might be related to relay on SMTP server. Since the issue is related to third party product, we do not have enough resource here,
I'd recommend you contact their support engineer for more assistance:
https://support.godaddy.com/help/category/154/email
https://support.godaddy.com/help/article/3552/managing-your-email-account-smtp-relays
Thanks for the understanding.
Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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Rebecca Tu
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Best practices for apps integration with third party systems ?

Hi all
I would like to know if there is any document from oracle or from your own regarding best practices for apps integration with third party systems.
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which version of R/3 you are using?
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Interface with third party service desk..

Hi,
I am looking into different options to integrate SolMan Service Desk functionality with third party interface.
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SAP IDM 7.0 integration with third party system

Hi Experts,
I know SAP IDM 7.0 can integrate with third party systems and create user ids on most of the third party systems.
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Hello,
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look here:
<a href="http://help.sap.com/saphelp_sm40/helpdata/en/65/e0a3a3040348ffa71f0908679a883e/frameset.htm">http://help.sap.com/saphelp_sm40/helpdata/en/65/e0a3a3040348ffa71f0908679a883e/frameset.htm</a>

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No Answer

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SWC Unified Communications

Third party help desk error

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I am trying to connect a third party to my Solution Manager help desk. The third party is an ECC 6.0 SAP System.
I reproduced the Service Desk WebService API in the third party and it works fine .
I have a problem when I follow the instructions in SolMan to configure the third Party. The step when I have to create the HTTP destination to third party I write the path of the Web services( like /default_host/sap/bc/srt/rfc/sap/zict_api_copy) but I get the error SOAP nº 112).
If I go to SICF in the third party system I get the same error with this Web Services but if I test it in the WSADMIN it works fine.
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Hi Sebastien,
Can you pls tell me whether it is possible to integrate SolMan's service desk with CA's service desk?
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https://media.sdn.sap.com/html/submitted_docs/nw_kmc/howto/coll/How%20To%20Build%20a%20Groupware%20Connector.html
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Regards
PN

Dear All.
Appreciate if any one can provide pointers in the right direction.
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PN

Integration with Third party Help Desk

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