Integration with ticket management software

I have been asked to look into integrating my company's ticket management system with Project Server to provide a quick way to update a resource's activity on a project. (eg: Technician logs hours in the ticket management system, then presses a button
and it updates a corresponding project/task). I have had difficulty finding documentation on the API to see how this could be executed. Does anyone have some insight into this, and could you point me in the right direction?
I tried poking around [ http://msdn.microsoft.com/en-us/library/office/ee758031%28v=office.14%29.aspx ] but didn't catch what I was looking for, though that is very possibly an oversight.

That sounds very similar to the TFS connector available on MSDN Ultimate.
Basically, you'll have to write code against the PSI that plugs in actual hours against a task - which should be referenced in the downloadable SDK.
Alternately, you could look at third party tools like HMS TimeControl which provide a front end timesheet that then pushes back into Project Server and/or the ticketing system. (Mentioned as another architectural option.)
Andrew Lavinsky [MVP] Blog: http://azlav.umtblog.com Twitter: @alavinsky

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