Intel Mini - Bad sectors on HD while under warranty - what to do

Hi All,
1.5Ghz Core Solo Mac mini with 60GB SATA drive.
While still under warranty, the OS decided not to boot one day.
Had to format and re-install the OS. Did that.
Worked fine for about a week, and had to reformat and install again.
At that point, I took it into my local warranty shop.
They could not find any issues, so they returned the mini after about a month of supposedly doing tests on it.
Now, the mini is just out of warranty, and the hard drive is crapping out again.
This time, I purchased Drive Genius (http://www.prosofteng.com/products/drivegeniusinfo.php), and did a surface scan.
It shows several bad blocks on the hard drive (scan still running, and has shown 6 bad blocks so far).
So, now it's out of warranty, and the problem I pointed out while it was under warranty is still there.
What to do ?
Suggestions ?
Thanks!

It's probably not worth the hassle of trying to persuade them to cover it.
You could get an external drive, but it is also possible to just buy a new 2.5" SATA hard disk and replace the mechanism. Also some formatting software is capable of mapping out the bad blocks so they are not used, unfortunately Disk Utility may not be one of those (at least it never gives the impression of doing this).
As your Mac mini is now out of warranty opening it yourself is not going to invalidate it!
If you search using Google you will find take-apart instructions.

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MacBook Pro (Mid 2010) - crashing problems remain after fixes under warranty, what can I do?

Hey all,
So I've had this computer (MacBook Pro 15" mid-2010 model) for a little over a year (bought it a few days after the refresh). Later in the year, it started to get regular crashes until it would become completely unresponsive to the point where turning it on meant I got several beeps (which apparently suggested the RAM was at fault). It was still under warranty, so I had it fixed (RAM replaced). The problems remained, so I returned to have it properly fixed. I went back and forth several times where it was said it had been fixed but actually wasn't. It got to the point where the whole logic board had to be replaced. Although now the keyboard backlight wasn't working, so had to go back and have that fixed as well.
Here's the problem, the MacBook Pro is no longer under warranty. However, the same crashes have started up again. Though it hasn't quite reached the state it was in last year, it still crashes like it use to back then when the crashes first started and I'm afraid that it will eventually reach the state it was in last year. Since the problem is the same as when I originally went to have to MacBook Pro fixed (which was while it was still under warranty) and it took several fixes before it seemed like it was fixed, it could very well still have the same problem. So with that reasoning, am I still covered under warranty?
Originally, I didn't think much of these crashes because all computers crash every now and again. But today when it crashed, it began beeping like it did last year when it wasn't working at all anymore. The crash in itself is totally random in relation to what I may be doing on the computer. The ways it crashes varies: random sudden shut down (not dead battery), a screen comes up suggesting I restart, screen completely freezes, screen goes weird with random color lines.
Also, I don't always get a crash report but I kept one that I did get about two weeks ago after a crash. Perhaps someone technical can take a look and tell me where the problem is in this case?:
Interval Since Last Panic Report: 181649 sec
Panics Since Last Report:          1
Anonymous UUID:                    C26D4B1C-3E52-4D07-977E-7F25EF93E6C2
Thu Jul 7 18:55:39 2011
panic(cpu 1 caller 0x2abf6a): Kernel trap at 0x01258451, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00065588, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x00065528, EBX: 0x00065528, ECX: 0x00000001, EDX: 0x00480000
CR2: 0x00065588, EBP: 0x5cc5bd48, ESI: 0x00000000, EDI: 0x5528d0a8
EFL: 0x00010006, EIP: 0x01258451, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000000
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x5cc5bb68 : 0x21b837 (0x5dd7fc 0x5cc5bb9c 0x223ce1 0x0)
0x5cc5bbb8 : 0x2abf6a (0x59e3d0 0x1258451 0xe 0x59e59a)
0x5cc5bc98 : 0x2a1a78 (0x5cc5bcb0 0x0 0x5cc5bd48 0x1258451)
0x5cc5bca8 : 0x1258451 (0xe 0xcaf90048 0x5cc50010 0xe80f0010)
0x5cc5bd48 : 0x124ffa5 (0x65528 0x6 0x8759000 0x0)
Unaligned frame
Backtrace terminated-invalid frame pointer 0x5cc5be2a
      Kernel Extensions in backtrace (with dependencies):
        com.apple.driver.AppleIntelCPUPowerManagement(142.6.0)@0x124e000->0x1271fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10K540
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 4281198920890
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.2.0 (addr 0x148a000, size 0x65536) - last unloaded 151367621515
loaded kexts:
com.vmware.kext.vmnet 3.0.0
com.vmware.kext.vmioplug 3.0.0
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com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 36716575405
com.apple.driver.AppleBluetoothMultitouch 54.3
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com.apple.driver.AppleUSBTCButtons 201.6
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com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleFWOHCI 4.7.3
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com.apple.iokit.AppleBCM5701Ethernet 3.0.5b8
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com.apple.driver.DspFuncLib 2.0.5f13
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
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com.apple.driver.AppleProfileRegisterStateAction 10
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com.apple.driver.AppleSMBusController 1.0.10d0
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I can assure you that the sympton is indeed identical. For as the computer got worse, eventually it refused to start up and made 3 beeps. It has done this before, but today more times than before (just like when it first had this problem). Where-ever you go on the internet, it will tell you that the 3 beeps suggest the RAM is at fault. So, the same 3 beeps, means the same problem, which is the RAM.
With that in mind, I re-ask my question with the same reasoning and justification; am I still covered under warranty? (Reasoning/Justification: Considering the original problem was not entirely fixed, though something else was to make the MacBook Pro last a little longer before the reoccurance of this problem).

HT5278 An error occurred upon updating OS 5.1 before & even OS 5.1.1 now. What is wrong? This is still under warranty within the year.

An error occurred upon updating OS 5.1 before & even OS 5.1.1 now. What is wrong? This iPad 2 is still under warranty.

What error occured? Is the iPad working at all or is it bricked? Is the iTunes logo and the USB cable showing on the iPad screen?

HDD Bad Sectors question...

It happened like 3 months ago I had to shut down (via force shutdown i.e. holding the power button for over 3 seconds) my Mac after the system became un responsive during an empty trash operation. Then while running apple software update Windows (running Windows via bootcamp) it also locked up (it like completely froze no mouse movement at all). I would like to know if that created a bad sector in my HDD by doing this forced shutdown procedure. I reinstalled Mac OS X just to avoid any problems down the road after the forced shutdown.
Again the question is: Does a forced shutdown can create a bad hard drive sector?
Also, is there a way to recover bad HDD sectors? Disk Utility perhaps?
Thank You for your time.

Kappy wrote:
Snow Leopard's installer is smart. If a system is already present the installer does not erase the drive but installs a fresh system, moves all your stuff into the new system then removes the old one. To erase the drive you must first run Disk Utility from the installer's Utilities menu and use it to erase the drive.
The hard drive and the fans are both starting up at the same time. You may be hearing the fans and not the drive. If you're sure it's the drive making the noise but you don't hear more noise all the time, then it may be nothing. If you are hearing a sort of chirping noise coming from the drive that could be a sign of mechanical failure.
When you open Disk Utility and select your drive's main entry in the sidebar you will get the SMART status reported in the DU status area. If it doesn't say "verified' then the drive is failing. You can also run hardware diagnostics to check:
How to run hardware diagnostics for an Intel Mac
Boot from your original OS X Installer Disc One that came with your computer. After the chime press and hold down the "D" key until the diagnostic screen appears. Run the extended tests for a minimum of two or three hours. If any error messages appear note them down as you will need to report them to the service tech when you take the computer in for repair.
Some "common" error indicators:
SNS - sensor error
MEM - memory error
HDD - hard disk drive error
MOT - fan error
Just to clear myself up. When I clicked the "erase" (in Disk Utility) button when I reinstalled OSX 3 months ago on my MacBook Pro, it said in the Disk Utility Progress bar un-mounting image, it took like two minutes. Then I went to install OSX and I had to reinstall iLife, and the rest of my third party apps, so that's why I think I did a clean reinstall.
However, this question of bad sectors came to be because one close friend of mine told me that I damaged my HDD by doing the hard shutdown method (Power button 3-second hold), which of course concerned me. I think I might go ahead and do the zero out disk option when I do reinstall OSX again in the future. As far as disk utility goes, it says that my SMART status is "veryfied" I did also used OnyX SMART status veryfication and it turned out to be ok. I think that I am best off keep using my MacBook Pro until it requires a new OS reinstall or an HDD failure.

A135-S2326 replacing hard drive (bad sectors) Need advice and opinions Please

Hi, (note pic below of my computers actual specs from this morning)
I have a Satellite A135-S2326. It has the max memory at 2GB, it came with 512 and I upgraded to 2GB. It runs Windows Vista Home Edition...
Anyhow, it accidentally fell off my bed a few days ago (darn dogs) and damaged my hard drive. Boot problems, errors, bad sectors, etc. I have tried everything to fix and to no avail. While I am currently using it I know I need to replace the hard drive ASAP before I can't turn it on at all one day... I am now saving all my files and stuff I need off of it to an external drive. The laptop did not come with a windows Vista restore CD so I am using Acronis software to make an image of the hard disc, hopefully it will work and I won't have to purchase my own copy of windows Vista.
Some questions I have are:
1.) Is it possible to upgrade the hard drive to a faster one / better one when I replace?
     The hard drive that came preinstalled is a Hitachi HTS541680J9SA00 80GB, which I believe from spec's documentation is a 5400RPM Serial- ATA ???
     What is the max size I can get for replacement and what is the max RPM, or do I HAVE to use a 5400RPM???
     What do you suggest?
2.) I have a copy of windows XP Professional w/SP2. Is it possible to put this windows XP Pro.w/SP2 on a fresh hard drive in the Satellite A135-S2326? If so, is there a different hard drive that I must have to do that? Also if an XP install is possible on a new hard drive, which drivers must I have for this laptop when I do it??
3.) And finally, could this laptop handle windows 7 business? Only asking because I can get a VERY cheap copy of windows 7 business from my school...I'm in college at DeVry and can get a copy of Windows 7 delivered to my door in 2 weeks for less then $30.00. So thought that MAY be an option....??? Not sure if my other spec's can handle it though???
4.) What would you suggest I do with the options I have, what is best thing to do in your opinion??
      Please see pic below of my actual computers specs from this morning, using Belarc Advisor...
Thank you in advance
Any help is GREATLY appreciated
Urgently waiting replies,
Tina from Florida
(tinafromflorida)
Computer Profile Summary
Computer Name:
Beanersputer (in MSHOME)
Profile Date:
Monday, September 21, 2009 9:29:54 AM
Advisor Version:
7.2x
Windows Logon:
nello
Operating System
System Model
Windows Vista Home Basic Service Pack 2 (build 6002)
TOSHIBA Satellite A135 PSAD6U-01800D
System Serial Number: 37334232K
Enclosure Type: Notebook
Processor a
Main Circuit Board b
1.60 gigahertz Intel Celeron M 520
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Board: TOSHIBA IAYAA 1.00
BIOS: TOSHIBA V1.20 03/06/2007
Drives
Memory Modules c,d
78.45 Gigabytes Usable Hard Drive Capacity
13.51 Gigabytes Hard Drive Free Space
MAT**bleep**A DVD-RAM UJ-850S ATA Device [CD-ROM drive]
Hitachi HTS541680J9SA00 [Hard drive] (80.03 GB) -- drive 0, s/n SB2204SGCULZ6E, rev SB2OC7DP, SMART Status: Healthy
1918 Megabytes Installed Memory
Slot 'J401' is Empty
Slot 'J400' has 2048 MB
Local Drive Volumes
c: (NTFS on drive 0)
78.45 GB
13.51 GB free
Network Drives
None detected
Users (mouse over user name for details)
Printers
local user accounts
last logon
nello
9/21/2009 9:17:22 AM
(admin)
local system accounts
    Administrator
9/1/2007 9:32:47 PM
(admin)
Guest
9/12/2009 1:14:34 AM
Marks a disabled account;   Marks a locked account
Adobe PDF Converter
on Documents\*.pdf
Microsoft XPS Document Writer
on XPSPort:
Send To Microsoft OneNote Driver
on Send To Microsoft OneNote Port:
Controllers
Display
IDE Channel [Controller] (4x)
Standard Dual Channel PCI IDE Controller (2x)
ATI RADEON XPRESS 200M Series [Display adapter]
Generic PnP Monitor (19.7"vis)
Bus Adapters
Multimedia
ENE CB1410 Cardbus Controller
Microsoft iSCSI Initiator
ATI I/O Communications Processor USB 1.1 OHCI controller (2x)
ATI I/O Communications Processor USB 2.0 EHCI controller
Realtek High Definition Audio
Communications
Other Devices
TOSHIBA Software Modem
6TO4 Adapter
6TO4 Adapter
6TO4 Adapter
6TO4 Adapter
6TO4 Adapter
Atheros AR5006EG Wireless Network Adapter
isatap.domain_not_set.invalid
isatap.gateway.2wire.net
isatap.launchmodem.com
isatap.
Microsoft 6to4 Adapter #2
Microsoft 6to4 Adapter #3
Microsoft 6to4 Adapter #4
Microsoft 6to4 Adapter #5
Microsoft 6to4 Adapter #6
Microsoft ISATAP Adapter #2
Microsoft ISATAP Adapter #3
Microsoft ISATAP Adapter #4
Microsoft ISATAP Adapter #5
Microsoft ISATAP Adapter #6
Microsoft ISATAP Adapter #7
Realtek RTL8139/810x Family Fast Ethernet NIC
Teredo Tunneling Pseudo-Interface
Networking Dns Server:
Acronis Backup Archive Explorer
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Logitech Driver Interface (2x)
HID-compliant consumer control device
HID-compliant device (2x)
USB Human Interface Device (2x)
Standard PS/2 Keyboard
Logitech HID-compliant Cordless Mouse
Synaptics PS/2 Port TouchPad [Mouse]
USB Composite Device
USB Root Hub (3x)
Generic volume shadow copy

You can use ANY 2.5" SATA hard drive of any size in that system. I would recommend one of the Western Digital Scorpio BLue's as they are reliable and offer good performance.
If it runs Vista it will run Windows 7. I would wait a bit before trying Win7 though as Toshiba hasn't released all of the Windows 7 drivers yet.
As for Windows XP, while it is possible to install XP on that system (and quite easily for that matter) Toshiba doesn't provide any of the XP drivers needed to get it to run properly. You could determine all of the various chipsets the system uses and go to each chipsat manufacturer's support site to see if they provide an XP driver to get it working, but I don't guarantee that they have all of the needed drivers. If you do decide to go ahead with this let me know and I'll post the directions for installing XP onto a SATA hard drive that doesn't ahve a floppy drive.
Right now your best choice is to replace the old hard drive and restore the system from your Acronis image. When ALL of the Windows 7 drivers become available you could install it in a dual boot configuration to determine if you prefer it or not. It is both a step up and a step back from Windows Vista. Some people will like it while others won't. Only you will be able to determine which you prefer.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

Help, my iPod hard disk has a bad sector!

Hello, I'm new to the forums, firstly to start off this topic, I live in the Middle east and as far as I can tell, it's very difficult to get any kind of customer service with apple in the middle east since it's poor.
I had purchased an 80G iPod classic (the 6th gen one) abroad in another country from where I live in Qatar. Now, my mother actually bought me this iPod as a gift for my birthday. I was delighted with it and protected it with all my heart until three months later, where I discovered that the iPod had no power left, so i connected it to the PC, synced my songs and listened to my music for the day.
While listening I noticed that the songs, paused, skipped and wouldn't play occasionally. So when I got home I synced again and I got an error.
"The iPod could not be synced because of an unknown error -60"
Now, this had happened to me a long time ago with my first iPod classic, so I changed the USB ports and tried again but it failed. I have tried everything since then, even restoring it on a Mac at the customer service department in Qatar, but I have not had a single inch of luck. I am really bummed with this problem.
I have only had this iPod for about 3 months, and I am so grateful for having it but, I can't do anything with it now, my songs don't sync and if I try to sync it on iTunes I can't access it from the My computer folder because it says the disk wasn't found.
I took it to customer service for the last time, he checked the warranty on the database of apple products and it said that the country of purchase was in the united states, now I don't live there and I didn't buy it from there so it must have been imported to the middle east. Anyways, he implied that if I wanted a new iPod I could go to the apple department in California and get it exchanged there, but it would be impossible to get it exchanged in the middle east.
I just want some help and I need to know one thing, have I been caught at a dead end? Is there nothing I can do for my iPod, except buy a new one?
If I used a mac and used Disk utility, would that fix the hard drive or bad sector?
Help would be appreciated, thanks.
- David.

Did you have any luck checking for bad sectors? Restoring the iPod may not deal with certain disk errors which should be addressed via regular disk utilities.
Hold Menu+Select for about 6 seconds until it resets, then hold Menu+Play as soon as the Apple logo appears, again for about 6 seconds to put the machine in disk mode. Connect to your computer, closing iTunes if it opens. Browse *My Computer* and right-click on the drive for the iPod, click Properties, then click Tools. Under Error-checking, click *Check Now*. Under Check disk options, select *Scan for and attempt recovery of bad sectors*. Click Start. Mac users should run *Disk Utility / Repair Disk* for the equivalent process. This should find and correct any errors in the logical & physical structures of your iPod's hard drive. Once these have been fixed you can reset the iPod (hold Menu+Select ) and should stand a better chance of a successful restore.
tt2

Bad Sectors, Frequent Resets, and Useless Restores

Hello all,
After much effort to restore my iPod back to its original happy state, it has refused to emerge from its purgatory. Right now, this is its status: iPod refuses to sync more than 1.45GB of data (it has 80GB capacity), iPod refuses to restore properly (problems such as various errors, -1418, -40, -50 are not resolved), upon proper ejection, iPod resets itself before the timer runs out.
I have attempted restoration from various states, Disk Mode, Regular Mode. I have attempted to repair the disk with the disk check utility. Nothing has changed.
And here's some more monkey's to throw in the barrel. Right now I do not live conveniently near an Apple Store, Santa Barbara. Also, I will be leaving the country soon, to Japan.
Here are my questions. What, if anything, may I do to resolve this issue, by myself? If that isn't the case, most likely, would going to an Apple store be troublesome if I had to go to a different city, San Francisco? (with a receipt from the retailer I purchased the iPod, Amazon.com) And, more ludicrous I can assume, would I be able to take care of this issue while in Japan, if the repair cannot be done in a timely fashion?
Sorry for the length and complexity of this issue.

These proceedures might work for you. For best results it might pay to disconnect any unnecessary USB devices & power-cycle your computer before starting to eliminate potential driver clashes.
*Checking hard-drive for errors*
Hold Menu+Select on your iPod for about 6 seconds until it resets, then hold Menu+Play as soon as the Apple logo appears, again for about 6 seconds to put the machine in disk mode. Connect to your computer, closing iTunes if it opens. Browse *My Computer* and right-click on the drive for the iPod, click Properties, then click Tools. Under Error-checking, click *Check Now*. Under Check disk options, select *Scan for and attempt recovery of bad sectors* (Optional - takes ages but a good idea if you've reason to suspect physical damage). Click Start. Mac users should run *Disk Utility / Repair Disk* for the equivalent process. This should find and correct any errors in the logical & physical structures of your iPod's hard drive. Once these have been fixed you can reset the iPod (hold Menu+Select ) and should stand a better chance of a successful restore.
Once you've restored your iPod don't rush to dump all the data back exactly as it was before. Complex smart playlists can sometimes trigger constant reboots or dumping of the iPod's library. In addition, larger transfers can fail leaving data in an inconsistent state. Try this technique for populating the iPod in stages.
*Break up large transfers*
In iTunes select the menu item *File... New Smart Playlist*. Change the first drop-down box to Playlist, the next to is and the next to Music. Tick against *Limit to*, type in say 10, then change the drop-down to GB, and set the last drop-down to artist. When you click OK you can enter a name for the playlist, e.g. Transfer. Now sync this playlist to your iPod rather than your entire library. When the sync is complete disconect the iPod & check that it can play the music you've downloaded to it. Now modify the rule ( *File... Edit playlist* ) to increase the size by your chosen amount, then sync and repeat. You can experiment with different size increments, if it doesn't work just choose something a bit smaller until it works each time. Before long you should have all your music on your iPod. Once that's done you can move on to other media such as podcasts, videos, photos etc. and put back any playlists that you want on the iPod.
tt2

Can scrambled video be related to bad sectors on hard drive?

I bought my iMac refurbed from Apple, and it had to have both its logic board and power supply replaced four months later. That was a year ago, and in December it started exhibiting problems that I thought were related to the logic board: scrambled video at startup (a kind of multi-colored plaid on the screen, or strange distorted blocks on the display); kernel panics; slowdowns, crashes, and freezes in all applications, including the Finder; and refusal to shutdown. Since this iMac is out of warranty, and I did not purchase AppleCare on it, I had resigned myself to buying a new Intel iMac when the G5 finally died. This although it passed the Apple Hardware Test.
Today my AppleCare kit arrived for my Powerbook G4, and just for a lark, I thought I'd run TechToolDeluxe 3.1.1 on the iMac, not expecting it to show anything. To my surprise, it reported 14 bad sectors on the surface scan of the hard drive. (It passed all the other tests.) This would actually be good news, because I could buy a new hard drive for $65 or so from OWC and install it myself.
But my question is, how could bad sectors relate to the video issues I've experienced intermittently? Is it simply possible that both the logic board and the hard drive are failing?
Thanks for any insight or advice,
Nancy
iMac G5 17-inch ALS Mac OS X (10.4.8) 2 Ghz, 1 GB RAM

Miriam,
I was afraid that would be the verdict: the strong possibility that both my logic board and my hard drive are failing. Sigh! And unfortunately my rev B iMac (17-inch ALS) is not covered under Apple's Extended Repair program, which is just for 20-inch models. Another sigh. Although it would cost me only $75 to replace the hard drive on this iMac (these non-Intel ones are user-serviceable), I'm not sure that I wouldn't be sending that money down a black hole if it's just a matter of time until my logic board gives up the ghost.
So I'm trying to decide whether to it's time to buy a new iMac now.
Thank you so much for your input. I really appreciate it. And I hope you've dug yourself out of all that snow!
Nancy
iMac G5 17-inch ALS Mac OS X (10.4.8) 1 GB RAM, 2 Ghz

Problem with recovering data from Bit Locker enabled hard disk with bad sectors

Hi,
I have Lenovo T430 laptop with Windows 7 and Bit Locker enabled hard disk. While working I encountered blue screen error multiple times. After some time, the laptop stopped to boot by itself and started showing error 'A disk read write error has occurred.
Press Ctrl+Alt+Del to restart' message. I tried to connect the hard disk to a different PC as a secondary drive and tried to check the disk to recover the data. The 500 GB disk is showing as unallocated space and I am not sure how to recover the
data from the hard disk. Appreciate your help to recover the data from corrupted hard disk.
I used the Lenovo Diagnostics tools available in BIOS and it showed 48 bad sector errors on the hard disk. I also used Windows 7 CD and tried auto repair but it looks like it didn't do anything.
Thanks in advance!

Hi SenneVL,
Since there are 48 bad sectors on your hard disk, this means the system can not boot any more, the data might not be restored in a normal way, you'd better turn to data restore company for help.
Regards
Wade Liu
TechNet Community Support

I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. The recycled the drive i

I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. They recycled the drive immediately (like a fool I didn't ask for it back to get the data off it.) But luckily I have all my data on CrashPlan. I downloaded it and it worked great except I downloaded it to the desktop and not the original location so it got squirrely. I also have an external 1.5Tb drive that I wanted to make bootable so I installed Mavericks 10.9.3 . I then went ahead and installed it on the newly installed drive too.
I think that because I have a new drive Adobe thinks I have a news computer. I bought the 27" Mac brand new from Ebay and it came loaded with software, including CS6. I have a serial number for CS6 but Adobe said it wasn't valid. (I have owned CS2, CS4 and now CS6 which came preloaded onto the Mac by the seller who told me that the software was registered to the Mac???
I am going to re-download the backup but this time to the original location (I still don't think it will work with Adobe. What can I do about this?
iMac 27-inch, Late 2012
Processor 3.2 GHz Intel Core i5
Memory 32 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GTX 675MX 1024 MB
Software OS X 10.9.3 (13D65)@

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

How do I check for bad sectors on the hard drive? (Need help soon!)

I've asked this in a different thread but am not getting exactly the question answered completely. I need to run a check on my drive that will test each sector and if a bad sector is found, it will block that sector from being written to with data in the future.
I used to use Disk First Aid or Apple HD Setup or Norton Utilities to do this. Norton does not appear to be made for Mac OSX 10.4.4 and those other utilities appear to be System 9 and earlier utilities only.
Is there some way of doing this with current Apple tools? My original post is at http://discussions.apple.com/thread.jspa?messageID=1592160#1592160
Thank you. I've been down since Saturday and really need to get an answer so I can move forward and get my computer back up and running.

There is only one way to do this. Make a bootable backup of your drive to an external Firewire drive (you can use the Restore option of Disk Utility.) Then do the following:
1 Boot from your Tiger DVD. After the installer loads select Disk Utility from the Utilities.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Set the number of partitions from the dropdown menu (use 1 partition unless you wish to make more.) Set the format type to Mac OS Extended (Journaled, if supported.) Click on the Partition button and wait until the volume(s) mount on the Desktop.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled, if supported.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process will take 30 minutes to an hour or more depending upon the drive size.
By reformatting using the Zero Data option DU will force checking for bad blocks.
If you wish to forego the above procedure you can purchase TechTool Pro (v. 4.1.1) which has a module for scanning the disk for bad blocks. However, repairing the drive can only be done by reformatting.

Need to do a clean install of FF31 after bad sectors on HDD caused installed FF to crash Windows upon opening.

After running MRT update on Windows XP SP3, I rebooted my PC, and CHKDSK found and repaired four bad sectors on my HDD. After this, starting Firefox 31.0, even in Safe Mode, would cause Windows to freeze at the point the FF window appeared. No menus, no toolbars, just the window with the basic frame, but nothing inside it. All input devices were non-responsive, forcing me to do a hardware restart of my machine.
Upon restart, everything else worked fine until I tried to start FF - then the OS froze again.
Searching Firefox support, all answers I could find suggested deleting old (possibly corrupt) profile data with Profile Manager before reinstalling FF - but, if FF freezes the machine upon starting, there is no way to do that.
How do I MANUALLY delete all old profile data, other Firefox data files, and registry entries from my PC so that I can do a clean install of FF 31.0?
NOTE: The information given about my browser under "More System Details" is mostly WRONG. I am currently using the only browser that works - the outdated Orca Browser v1.2 with a Firefox 3 core. It is FF 31.0 that I am asking help with.
Thank you in advance for any help you may be able to provide.

You must totally remove Firefox. It sounds like part of it's programing
was corrupted. Then '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer All languages]''' {web link}
After installing, try FF. If your user file are okay, Great!
*1 Download the Full installer and put it somewhere.
*2 Rename your current '''C:\Program Files (x86)\Mozilla Maintenance Service''' and '''C:\Program Files (x86)\Mozilla Firefox'''. Add a '''X''' in front of the name (for example).
*3 Run the disk check '''AGAIN''' just to be sure.
*4 Now get the full installer and run it.
*5 After the installer is done, then try out FF.

Intel Mini - Bad sectors on HD while under warranty - what to do

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