Intellisync: Unknown Error Reported

When I try to synchronize in my Blackberry Desktop Manager a window pops up that says "Unknown Error Reported". I was able to sync only once when I first installed the desktop software and when i opened it the next time this error started showing up. Any ideas is greatly appreciated.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Here's a few KB's that discuss that error...
KB13801 Unknown Error Reported
KB04244 An unknown error was encountered
There are many more -- you can search the KB database for "Unknown Error" (or something even more refined) here:
http://www.blackberry.com/btsc/microsites/searchEntry.do
Good luck and let us know how it goes!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Action engine loading configuration...Unknown error reported

When I try to synchronize with my computer, I get "Unknown error reported" after it attempts the "Action engine loading configuration..."
I uninstalled and reinstalled the Desktop Manager software, and I was able to synchronize once, but the error reappeared on subsequent attempts. I really don't want to uninstall and reinstall the software every time I want to synchronize.
I deleted the Intellisync folder and restarted the software and the computer, but this did not solve the problem.
Please help!

Try deleting the Intellisync folder and then synching again to see if you still get the error
http://www.blackberry.com/btsc/KB11703
You can also try performing a clean uninstall of the Desktop Manager. Then installing it again.
http://www.blackberry.com/btsc/KB02206
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Remember to resolve your thread by clicking Accepted Solution.

Unknown error reported

I just installed the desktop software for my new Blackberry. I installed it on my computer at work. I had to get our computer administrator to allow me to install the new software. I don't have administrative privileges under my login.
I keep getting an "unknown error report" when I try to set up synchronization. Do I have to have administrative privileges on my computer for the desktop software to work?

Hi and Welcome to the Forums!
Here is a KB that discusses that error message along with several possible causes/solutions. Hopefully one of them will help your situation. It is entirely possible that your suspicion is correct, however.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Buid 6.0.0.47 - Dreaded - Unknown Error Reported

I am no longer able to sync with my contact manager after upgrading from 4.5. My system is Windows 7, 64 bit and I have tried all the troubleshooting fixes on the Blackberry web site to no avail. I am really disappointed in this 'buggy' release and the lack of responsiveness from both Verizon and RIM.
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On new MBP, wont download pdfs from secure sites, like banks. "unknown error" reported. Using Acrobat.

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Intellisync Unknown error reported

I have a new Verizon Storm 2, Windows XP and Office 2007. I am unable to synchronize to outlook.
I have seen a number of reports with this exact log but no solution, tried everything from deleting the intellisync folder to complete reinstall of Desktop Manager.. spent 4 hours on the phone with RIM. They say it looks like a Microsoft bug, Reinstall XP. This is normally a we have no clue kind of admittance.
I also tried a new id on the system. Not sure what to try next.
10:37:19.125: Create empty table C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 500
10:37:19.218: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:19 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 1727
10:37:19.593: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:19 2009: Error 0x80043be6.-2147206170.0 at .\desktopsetupbase.cpp line 254
10:37:19.656: Create empty table C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 500
10:37:19.750: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:20 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 1727
10:37:20.156: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:20 2009: Error 0x80043be6.-2147206170.0 at .\desktopsetupbase.cpp line 2052
10:37:20.250: Create empty table C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 500
10:37:20.281: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:20 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 1727
10:37:20.640: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:20 2009: Error 0x80043be6.-2147206170.0 at .\desktopsetupbase.cpp line 254
Sun Nov 08 10:37:20 2009: Error CONFIGMANAGER: Source Directory doesn't exist.-2096037883.-2096037883 at .\syncconfigmanager.cpp line 1954
Sun Nov 08 10:37:20 2009: Error 0x83110005.-2096037883.0 at .\syncconfigmanager.cpp line 825
10:37:20.656: Directory does not exist and could not be created.
Sun Nov 08 10:37:20 2009: Error 0x80043bd6.-2147206186.0 at .\desktopsetupbase.cpp line 936
Sun Nov 08 10:37:20 2009: Error 0x80043bd6.-2147206186.0 at .\desktopsetupbase.cpp line 1530

Hello Pragmas,
I would recommend to uninstall BlackBerry Desktop Software http://bit.ly/aMZYJL along with both copies of Outlook. Make sure you have all the disks and instructions on clean uninstall of Microsoft Outlook. Once complete reinstall only 1 version of Outlook and install BlackBerry Desktop Software and configure the sync.
Thank you and let us know how you make out.
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
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Yes, I have the 'intellisync unknown error reported' issue too.....

Hi everybody and sorry for the blast about this well known error that a lot of people are faced against! I run a Windows XP SP2 OS hosting Outlook 2007 SP2 which updated an already existing Office 2003. I also have my Bold9000 and DM 5.0.1. Same error as reported by lot of people. I try to synch office calendar and receive this error. I followed all the steps that I found here and in other sites. So the question is: what is the 'state of the art' of the solution for such error as I assume that it is a windows related issue and not a DM one? Has anybody received some fresh tip from RIM support to bypass this situation? Thanks again and have a nice day!

EJNIV wrote:
If anybody from RIM is monitoring this thread, I sure wish somebody could address this, aka fix it.
Hello!
Just to set the expectation properly -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to [email protected]
Front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

"Unknown Error Reported" when trying to Synch

Anyone have an idea what my problem is?

Could be a couple of reasons for this error. There are at least 2 articles with several different workarounds you can try :
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02200&sliceId=SAL_Public&command=show&forwa...
and
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13801&sliceId=SAL_Public&command=show&forwa...
If I've been helpful please consider giving me kudos. Please remember to resolve your thread .
***Visit BlackBerry Technical Solution Center (www.blackberry.com/btsc) for answers to your support questions, documentation & related resources***

Can't "Config Sync" "Unknown Error Reported"??? HELP PLEASE!!!

I am virgin in the BB world but really want to make this work for me. I work for a company that has an Exchange Server for its outlook and I can get the e-mails through our Outlook Web Access.
I have setup the software on my personal computer at home and it works fine!
When I got the IT dept (with their admin rights) to load it on my company laptop the sync failed. I can't even Config it.
Like I said I really want this to work, more so I can stick it in IT's face cause they say it can't be done. Now just for clarification I understand that through OWA I can't "auto sync" if you wish the contacts, tasks, and calender thus my desire to have the software working properly.
PLEASE SOMEONE HELP ME!!!
BTW...I am running in the computers...
- XP SP3 with outlook 2003 on the laptop @ work
- XP SP2 with outlook 2002 on the Desktop @ home
- The BB is a Curve 8330 through US Cellular

I would recommend downloading the BB USB drivers listed in this link:
Download
I would also upgrade to Desktop Manager 4.5 here is the link:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Save both to the PC and then they are self opening .exe files. remove the old Version of Desktop
Install new version, the version USB drivers, reboot PC , do a battery pull on BB WITH the pone on. Replace the battery and when the PC programs are ready, plug the USB into the BB device and start Desktop software.
Please let me know!
Click Accept as Solution for posts that have solved your issue(s)!
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HT4623 unknown error 1156 when trying to sync after updated to ios 6 - help?

I got a message on itunes - unknown error 1156 - when trying to sync after I updated to ios 6 . Anybody else had the same thing?

Hey greenleas_c,
Welcome to the forums.
For more information on the "Unknown error reported" during synchronization, see
"Unknown Error Reported" appears when synchronization settings are configured in the BlackBerry Desk...
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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