Intellisync (Failed to connect to device.

I have recently experienced a problem with my 8330 Blackberry which I have been using for almost a year. The problem occurred about three days ago with my connecting the device to the desk top by ubs, and receiving an Intellisync error window with this statement. (Failed to connect to the device. Please make sure that the device is properly connected and try again.) I went onto the Blackberry site, and downloaded the new Desktop Manager software, (Version 5.0.1.28 (Nov 11, 2009) and the new Device Manager software (5,0.0.11) BBDevMgr 4.1.0.12), (RIM USB Driver 4.1.0.4), and (RIM USB Serial Driver 2.2.0.3). Upon install, I open the Desktop Manager and set up to sychronize, pressed the sychronize button and received my first error. I have tried everything suggested to get the units to sync all to no avail. I can receive calls, and send texts, and cannot get my emails. I would appreciate any assistance anyone can give. I am going out of town Monday on business and need to be able to receive my emails.

Hi there!
A few thoughts...
1) Make sure that the version of DTM that you are using is compatible with your desktop PIM version:
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
2) See these trouble shooting articles:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
3) Start over completely:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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