Intellisync - The Operation Terminated Unexpectedly

I have a user that is trying to sync multiple calendars and contact folders for her Outlook mailbox and from one other person’s mailbox. She has all the correct permissions to read/edit/delete in Outlook to access the other mailbox.
Recently she reorganized the other person’s contacts in to different folders. Using the DM (4.3 at that time) we tried to change the folders syncing on her BB. In DM we click on Synchronize / Synchronization / Select Address book and click the Advanced button / Map Folder / click plus symbol next to other users name. DM errors with and Intellisync error - The Operation Terminated Unexpectedly. This did work before she made the changes.
System:
Original Setup: WindowsXP sp3 / Office 2007 sp2 / DM 4.3
Current Setup: WindowsXP sp3 / Office 2007 sp2 / DM 5.0 sp1
Have done the following:
Deleted RIM folder under user / application data (multiple times)
Rebooted BB
Created new Outlook profile for just the blackberry
Upgraded DM to 5.0 sp1 (with proper removal of 4.3)
Verified MAPI permissions in Outlook that they have Editor rights to all contact / calendar folders
I have replicated problem on different computer and different BB unit. Seems like it’s not a problem with the handheld or DM as separate computer was fresh install.
I talked to RIM Support and after some additional help told that it’s a MAPI / Outlook permissions problem and they could not help.
Any ideas?
Tom McDonough

rinvelt wrote:
Well we got two of us. So it is not just me. Is there even paid support I can call on this?
yes
scroll down to the bottom of the current page. In the footer, you have a "Contact us" link that will give you the two paid methods for opening a support ticket.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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