Interaction history search problems

Hi Gurus,
Good day,
I am having problem when i save a service ticket its getting saved 3 times 2 times as business activity with blank description and one time as customised transaction, and when i search in interaction history its not showing anything but the record exsists in the table.
Regds
Jitender

Please check below thread if it helps:
http://scn.sap.com/thread/3351726
Thanks
Kumar

Similar Messages

Add custom fields to Interaction History Search.

Hi,
My requirement is to add two new attributes to the interaction history search screen.
1) Process Type
2) Creatyed By
I have added these two fields to the Search Query Structure through Append Structure.
Now problem is to do the backend logic.Means two restrict the records based on these values.
Are there any BADI's available for this?
Please advice.
Version : CRM 2007.
Thanks,
Adi.

Hi,
Go through the following blog may be useful to you
/people/stephen.johannes/blog/2008/01/25/crm-40-to-52-customerh-fields
Regards,
Deepak

How to enhance Interaction History Search in CRM 2007?

Hi experts,
Is there any BADI available to enhance the existing Interaction History Search in IC Agent Profile?
Thanks and Regards,
Rohit

Dear Rohit,
Using the below steps you can quickly find out the BADIs related to any transaction.
1) Put a breakpoint in the FM SXV_GET_CLIF_BY_NAME
2) Run your transaction(e.g. Interaction History Search). It will stop at the breakpoint you have in the above FM.
3) Chekc the value of the Fm parameter name. This will contain the BADI names.
Alternatively you can get the BADI names the following way
1)Go to the method GET_INSTANCE of the class CL_EXITHANDLER and put a break point there.
2) Run your transaction(e.g. Interaction History Search). It will stop at the breakpoint you have in the above method.
3) Chekc the value of the filed exit_name. This will contain the BADI names.
Hope this helps.
Regards
Anupam
Edited by: Anupam Koley on Aug 11, 2008 11:55 AM
Edited by: Anupam Koley on Aug 11, 2008 11:57 AM

Interaction history search - Business activity - default

Dear Experts,
In Intearction history search we need to show the Business activities to be defaulted when the screen is launched. How could we acheive this?
Thanks & REgards,
Kanthimath

Hi Kanthimath,
Did you manage to find an answer? I have an similar requirement in my project.
Thanks,
Angel

Interactive report search region new buttons problem (theme 25)

Hello!
When I add new buttons in position "Interactive report search bar" I have a problem like this: [http://files.mail.ru/1AFHY6?t=1|http://files.mail.ru/1AFHY6?t=1]
On different dimensions and also on iPad2 the situation is bad.
How can I fix it?
Apex 4.2 - theme 25 (also 24 and 26)

any ideas?
Edited by: ElectroD on Nov 27, 2012 7:56 AM

Add Custom field of a Z Table in Search structure of Interaction History

Hi,
I am trying to add a field in the IC Interaction History. I have enhanced the BOL structure for BTQuery10 and displayed the field in the Web UI. I have implemented the BADI CRM_RF_SEARCH_EEW, Added entry to CRMC_REPDY for the field.
But when i enter any value in the Field it is not executing the BADI. I tried with the Break Point but it has not executed the BADI.
Please help how to add a Custom field of a Z Table in the Search structure of Interaction History.
Regards,
Rajender

Hi Rajendra,
You can try this approach.
You can redefine the genil CL_CRM_BTIL->get_query_dynamic_result method (oneorder) and write the logic only for required object else all the one order objects will be affected.
Inside the genil modify the search parameters to include additional object id's which corresponds to custom search parameter.
Check the below logic which is used for activity search based on custom field, in your case modify it with the interaction history object details. Logic is to fetch all the one order object guids based on custom search( via select on custom table) and pass it as input parameter in search.
DATA :   it_selection_parameters1   LIKE         it_selection_parameters,
                ls_selection_parameters    LIKE LINE OF it_selection_parameters,
                ls_selection_param         LIKE LINE OF it_selection_parameters1,
                lv_attr                    TYPE name_komp.
DATA:   lt_orderadm_h       TYPE          crmt_orderadm_h_wrkt,
               it_act_guids        TYPE          crmt_object_guid_tab,
               lt_requested_obj    TYPE          crmt_object_name_tab,
               srch_str            TYPE          c                 LENGTH 40,
              gv_activity_h       TYPE          crmt_object_name VALUE 'ACTIVITY_H',
              ls_orderadm_h       LIKE LINE OF lt_orderadm_h.
it_selection_parameters1[] = it_selection_parameters[].
IF iv_query_name EQ 'BTQuery1O'.
    LOOP AT it_selection_parameters INTO ls_selection_parameters.
      CASE ls_selection_parameters-attr_name.
         REPLACE ALL OCCURRENCES OF '*' IN srch_str WITH '%'.
          srch_str = ls_selection_parameters-low .
          IF srch_str CA '%'.
            SELECT ref_guid
                 FROM "Ztable"
                 INTO TABLE it_act_guids
                 WHERE order_typeg LIKE srch_str .
          ELSE.
            SELECT ref_guid
                FROM "Ztable"
                INTO TABLE it_act_guids
                WHERE order_typeg = srch_str.
          ENDIF.
          INSERT gv_activity_h INTO TABLE lt_requested_obj.
          CALL FUNCTION 'CRM_ORDER_READ'
            EXPORTING
              it_header_guid       = it_act_guids
              it_requested_objects = lt_requested_obj
            IMPORTING
              et_orderadm_h        = lt_orderadm_h
            EXCEPTIONS
              document_not_found   = 1
              error_occurred       = 2
              document_locked      = 3
              no_change_authority = 4
              no_display_authority = 5
              no_change_allowed    = 6
              OTHERS               = 7.
          IF sy-subrc NE 0.
          ENDIF.
          IF lt_orderadm_h IS NOT INITIAL.
            LOOP AT lt_orderadm_h INTO ls_orderadm_h.
              ls_selection_param-attr_name = 'OBJECT_ID'.
              ls_selection_param-sign   = 'I'.
              ls_selection_param-option = 'EQ'.
              ls_selection_param-low    = ls_orderadm_h-object_id.
              ls_selection_param-high   = ''.
              IF sy-tabix = 1.
                DELETE it_selection_parameters1 WHERE attr_name = 'Zttarname'.
              ENDIF.
              APPEND ls_selection_param TO it_selection_parameters1.
              CLEAR: ls_orderadm_h.
            ENDLOOP.
          ELSE.
            RETURN.
          ENDIF.
ENDCASE.
    ENDLOOP.
ENDIF.
CALL METHOD super->if_genil_appl_intlay~get_dynamic_query_result
    EXPORTING
      iv_query_name           = iv_query_name
      is_query_parameters     = is_query_parameters
      it_selection_parameters = it_selection_parameters1
      iv_root_list            = iv_root_list.
Hope this helps.
Cheers,
Sumit Mittal

How customizing "Customer Interaction Search - Interaction History

Hi,
I want to customizing the search for "Interaction History". I'm using standard Navigation Bar Entre named "INTERACTION_HISTORY".This entry call link "InteractionHistoryView".
In Interaction History you can filter by "Show". This field has CRM Lead, Business Activity, CRM Order,Sales, Services Process and task. I want to remove CRM Order and CRM lead.
Any idea?
Regards,
Lyda

Hello Lyda,
In version 4.0 and version 5.0, I didn't found any customization for that.
This because if you check class CL_CRM_IC_IHISTSEARCH_IMPL (the view controller's class), method SET_ALLOWED_BT_OBJECT_TYPES, you'll see this values hard-coded.
So, for achieve this, we did some development to filter the entries in this view (copy the view, replace it in runtime profile, replace the controller class...)
Kind regards.
Bruno

How to add ECC Sales Orders to Interaction History?

I have configured the Interaction History Profiles through IMG --> CRM --> IC WebClient --> Master Data --> Define Interaction History Profiles. In the profile, I added transaction type TA along with other custom transaction types. The new profile was assigned to the functional profile on the business role. However, I am unable to see any sales order history in the interaction history (but am able to see the other custom transaction types).
I made similar configuration changes to the account fact sheet. Here I followed instructions from this blog: http://sites.google.com/site/rupeshpatil/tweets/addsalesordertoaccountfactsheet . I used transaction type TA for the search display. The account fact sheet is able to retrieve the ECC sales orders without any problems.
I am also having the same issue with agent inbox search for sales orders, but this is not as critical.
The ERP Sales Order Profiles have also been set up to use the ECC client with document types OR and TA, and have been assigned to the functional profile on the business role. IMG --> CRM --> IC WebClient --> Business Transaction --> ERP Sales Order --> Define Profiles for Sales Order

Hi Jerry
Check class CL_CRM_IC_IHISTSEARCH_IMPL (the view controller's class), method SET_ALLOWED_BT_OBJECT_TYPES, you'll see these values hard-coded.
Allowed Business object types:
    gc_object_type-businessactivity TO me->gt_object_type,   " BUS2000126
    gc_object_type-service          TO me->gt_object_type,   " BUS2000116
    gc_object_type-lead             TO me->gt_object_type,   " BUS2000108
    gc_object_type-sales            TO me->gt_object_type,   " BUS2000115
    gc_object_type-complaint        TO me->gt_object_type,   " BUS2000120
    gc_object_type-task             TO me->gt_object_type,   " BUS2000125
New from CRM 7.0
    gc_object_type-opportunity      TO me->gt_object_type,   " BUS2000111
    gc_object_type-incident         TO me->gt_object_type,   " BUS2000223
    gc_object_type-problem          TO me->gt_object_type,   " BUS2000224
    gc_object_type-contract_sales   TO me->gt_object_type,   " BUS2000121
    gc_object_type-contract_service TO me->gt_object_type.   " BUS2000112
Rupesh

How to make the ERP orders visible in the interaction history????

Hi All
I am working on CRM 7.0, I am not able to find the ERP Orders created for business partners under the interaction history assignment block. How to make it visible
Regards
Jacopo Francoise

Check class CL_CRM_IC_IHISTSEARCH_IMPL (the view controller's class), method SET_ALLOWED_BT_OBJECT_TYPES, you'll see these values hard-coded.
Allowed Business object types:
gc_object_type-businessactivity TO me->gt_object_type, " BUS2000126
gc_object_type-service TO me->gt_object_type, " BUS2000116
gc_object_type-lead TO me->gt_object_type, " BUS2000108
gc_object_type-sales TO me->gt_object_type, " BUS2000115
gc_object_type-complaint TO me->gt_object_type, " BUS2000120
gc_object_type-task TO me->gt_object_type, " BUS2000125
New from CRM 7.0
gc_object_type-opportunity TO me->gt_object_type, " BUS2000111
gc_object_type-incident TO me->gt_object_type, " BUS2000223
gc_object_type-problem TO me->gt_object_type, " BUS2000224
gc_object_type-contract_sales TO me->gt_object_type, " BUS2000121
gc_object_type-contract_service TO me->gt_object_type. " BUS2000112
Rupesh

Total record display in resultlist (interaction history)

Hi all,
May I know how can I add the total search data so that it can display in the interaction history page to show the total record found?
In most cases, like in Activity, it will show the total record found in resultlist. But not in interaction history page.
Can anyone advise?
Thanks

I am using version 5.2 so I am not really sure if it is exactly the same in 6.0 (aka 2007). Try searching the IMG. Or wait for someone else to reply to this tread
/Anders

Interaction history under Account Management not showing all quotes

We just noticed that when you look at a customer's account in the PCUI and look at the interaction history tab, not all quotes for this specific account show up.
Has anyone experienced this before and if so, what is the issue??
Thanks.

I also noticed that this occurs in the CRM GUI as well. If you search for all business transactions for a specific soldto and the amount is greater than 100, it only returns the first 100. I assume this is what the PCUI does by default.
Is there a way to return all the transactions?

Partner functions relevant for interaction history

Hello Experts,
We want to register projects in our CRM system. One of the main requirements is that all partners involved in this project (both internal and external) and that the project is shown in all the BP's interaction history.
We've copied standard transaction OPPT and use the prospect and it's contact persons to log the main partner of the project. This is working fine, as well as the internal project members.
Problem is that external BP's (like e.g. contractors and their contact persons) can be added to the project, but when we check the interaction history of there partners, this project is not visible.
I've tried to use different partnerfunctions for these BP's, but so far none of them have the desired effect.
Does anyone know if there are certain partnerfunctions I can use to make sure the project is shown in their history as well, or is there another way to make this happen??
Thanks in Advance.
Regards,
Alex van Vondelen

Hi,
WYT3 as written above will contain the link.
1/From the link you get the partner and the partner function.
2/ With the partner function, you can determine accurately the partner type (table TPAR)
3/Now where are the accurate phone and address !!
3.1/ customers KNA1 => which provide a short info. More accurate is the address attached to it (table ADRC, ... )
3.2/ vendor LFA1=> which provide a short info. More accurate is the address attached to it (table ADRC, ... )
3.3/ contact person: KNVK. => which also provide a short info. More accurate is the address attached to it (table ADRC,ADRP, ... )
Take into account that Function modules do exist to read easily these data.
Hope this helped a bit

BP interaction history does not show all the activities in portal

Hi Experts,
We have a problem in application CRMM_ACCOUNT when we go to BP interaction history does not show all the activities in portal as it is thr in activities screen.
Regards,
Mark

Hi Glenn Michaels,
Thanks for your response , If I look at the activities tab there were more activities than on the interaction history tab .
In allowed channels for transaction type we have 3 channels.
Can you guide me what to do next?
Regards,
Mark

Show ERP Sales order adn ERP Quotes in Interaction History

Hi ,
I have a requirement to be able to search for the ERP sales orders and ERP quotes created via CRM 70 IC.
When I create ERP Sales order and ERP quote they do tie up to the Interaction record, but when I try search for the same using the Sales order and Quotes search category in the Interaction history, I donu2019t see any results.
Has anyone done this before in any assignments before? If yes can please throw some light on how you handled it.
Is development required compulsory for this requirement to be fulfilled?
Thanks,
Ravi

There are some limitations using ERP sales orders (there is a decent OSS note that i don't recall the number)
Do your ECC orders replicate back to CRM????
IN IMG t-code CRMC_IC_AUI_MAINCAT for the inbox search yuo can set the search to be ERPORDER (means inbox will search in ECC for the document type) where ONEORDER is searching CRM for the document.

10.6 bash history-search-backwards

This is a repost from http://discussions.apple.com/message.jspa?messageID=10954384
10.6 broke my terminal history search
In 10.4 I added
bind '"M-[A": history-search-backward'
bind '"M-[B": history-search-forward'
to my .bash_profile allowing me to use the up/down arrows to search through the history in terminal, but as of 10.6 this no longer works.
I would like the up and down arrows to perform a search of the history for the string I have typed in the terminal. That is if I had issued the following sequence of commands in the terminal,
$cd ~/
$nano .bash_profile
$vi .bash_profile
so now these commands are sequentially listed in my bash history. Now if I press the up arrow, the first command to come up will be the last one that I entered, that is, $vi .bash_profile. Now if I had instead pressed up three times, the command, $cd ~/ would come up. Now what I want bash to do, and had working in OS X 10.4, is if I type a string into the terminal (and DO NOT press ENTER) such as, $cd , then I press up, bash will search through the terminal history for the instances of the command cd that I have previously entered. This is the same behavior as the MATLAB command prompt.
I know this is possible because it used to work. I would like to have this behavior again because it is very useful. I do know that I can use crl-R to search the history, but this is kind of a pain to use and it doesn't work very well.
I added the above code to ~/.inputrc and now if I type the letter 'b' in terminal I get the output
{quote}
"": history-search-forward
{quote}
It only does this for the the letter 'b'. I have tried all the other keys and there is no weird output. What is up with bash?
GNU bash, version 3.2.48(1)-release (x86_64-apple-darwin10.0)
Also see threads:
http://forums.macosxhints.com/showthread.php?p=569961#post569961 Mac OS X Hints 10.6 bash history-search-backwards
http://www.macosxhints.com/article.php?story=20031026174236860 Mac OS X Hints 10.3: Assign arrow keys to history search in bash

I have the following in my .bashrc file:
# Setup Command line editing using vi mode (default is Emacs).
# Map Ctrl-P and Up-arrow as command recall (previous),
# with Ctrl-N and Down-arrow as next (foreword) command.
# Viewing key binding:
# bind -p | more # key bindings
# bind -s | more # macros (like below)
# bind -m vi-command -p | more # key bindings
# bind -m vi-command -s | more # macros (like below)
shopt -s -o vi # set vi command line editing.
bind '"C-p": "ekA"' # Ctrl-P: when in insert mode
bind -m vi-command '"C-p": "kA"' # Ctrl-P: when in insert mode
bind '"C-n": "ejA"' # Ctrl-N: when in command mode
bind -m vi-command '"C-n": "jA"' # Ctrl-N: when in command mode
# I have had problems with a Linux version of Bash 2.05.8(1) that did not
# like it when I remapped the up and down arrow keys, so if I find myself
# with that version of bash, I do not try to remap them.
# "cat -v" can be very useful for determing what the escape sequence being
# issued by an keypad or function key. Keep in minde that the keypad has
# multiple modes the terminal emulator can be placed in, which alters the
# escape sequence, hence the multiple sets of mapping for up and down arrow
# in both vi-insert and vi-command mode.
if [[ "$BASH_VERSION" != 2.05.8(1) || $OSTYPE = darwin ]]; then #{
bind '"M-OA": "ekA"' # Up-arrow: when in insert mode
bind -m vi-command '"M-OA": "kA"' # Up-arrow: when in insert mode
bind '"M-OB": "ejA"' # Down-arrow: when in command mode
bind -m vi-command '"M-OB": "jA"' # Down-arrow: when in command mode
bind '"M-[A": "ekA"' # Up-arrow: when in insert mode
bind -m vi-command '"M-[A": "kA"' # Up-arrow: when in insert mode
bind '"M-[B": "ejA"' # Down-arrow: when in command mode
bind -m vi-command '"M-[B": "jA"' # Down-arrow: when in command mode
fi #}
The above does work for me on ALL my platforms (Mac OS X, Tiger, Leopard, Snow Leopard), Linux, Solaris, AIX, and Windows-Cygwin.
I use vi command line editing, so if you prefer the emacs command line editing, then the above will not work for you, in some cases I map the up/down arrows and Control-P/Control-N to vi commands.

Interaction history search problems

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