Interaction with a new client

Hi,
Im working in a newly established company.
We are expecting a new client which requires 24/7 oracle apps support.
I would like to know the possible questions we pose to our client as a DBA (may be like the size of the DB, number of users, etc) to get started with the client.
I apoligize for this is not a regular question regarding the subject, but i need your help..Kindly show me some way to pose good questions to our client.
Thanks in advance.

You should be familiar with 7x24 issues, such as
- level of support
- segment aintenance (index, tables)
- backup policies
- standby databases
- rac
- Oracle licenses to support a data guard and or a rac environment
- backup site
- Regular backup management
- switch over and failed over
- rollup patch apply
Regularly the customer will ask you if you are able to provide this, among other specific customer's issues, and you should be able to answer it. On your side you should be concerned about licenses, resources and service level agreements.
~ Madrid

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Menu: Utilities --> Import Profiles --> Of Active Servers
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/usr/sap/<SID>/SYS/profile
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Hi,Expers:
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Is it possible to have multiple interactions with the client?
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In other words: the client initiates the process, the process uses this to invoke a service. The reply is sent to the user. The user then sends another message to the process which uses this to invoke another service. The result of the service invocation is sent to the user by the process.
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thanks,
Clive
Edited by: clive jefferies on Dec 3, 2008 10:51 AM

yes, its pretty much possible to call the same BPEL instance again and again. This is called Asynchronous call back, and is possible with WS-Addressing or you can use the BPEL Correlation set to achieve this functionality.
Here is a step by step tutorial on how to achieve this,
http://technology.amis.nl/blog/2813/use-bpel-correlation-sets-for-repeated-synchronous-access-to-long-running-bpel-processes
Hope this will resolve your problem...
-Abhi

Multiple interactions with client

Is it possible to have multiple interactions with the client?
I have a BPEL process that calls a web service and then replies to the user what is sent back. This is then used by the user to invoke another web service through the business process.
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thanks,
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yes, its pretty much possible to call the same BPEL instance again and again. This is called Asynchronous call back, and is possible with WS-Addressing or you can use the BPEL Correlation set to achieve this functionality.
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http://technology.amis.nl/blog/2813/use-bpel-correlation-sets-for-repeated-synchronous-access-to-long-running-bpel-processes
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Hi,
I want to interact with client system and access files on his system using applet,could u suggest the way to do it or any other siurce where I can find this information.
It's very urgent,pl reply soon
thanq

hi,
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IRENE 10 steps : http://forum.java.sun.com/thread.jsp?forum=63&thread=132769
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Interaction with a new client

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