Interactive PDF (with embedded SWF) not displaying consistently

Hi folks,
We are seeing varying behaviour when we try to open a PDF document which we have created as part of publishing to PDF in Captivate 6. The original project is a recorded PPT file which we publish to HTML5, SWF, ZIP and PDF. In some instances the interactive PDF opens fine, but in some instances we get something like this:
We have always made sure we have the latest version of reader up to date etc, but can't work out why some machines are giving the above and others done. Any help would be greatly appreciated

Hey JT,
Came across this: http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html
I know you said you have reader 10, but I had 11, so I went and removed it and and installed a version of 10 again, and wht do you know, they work ok. However, this is not a workable solution for us as many students will automatically update to the latest PDF reader, which is currently 11. Adobe changing the rules around this has stuffed us up, and we have no option but to take offline all our interactive PDF versions produced with Captivate 6. Very disappointing, but will save our helpdesk a lifetime of support calls :-(
Grant

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