Interactive script - analysis

Hi Experts,
is it possible to analyse path of Interactive script for business partner (history of answers in the script)?
regards
Piotr

Hello Piotr,
There is some functionality known as Interactive Scripting Evaluation (originally developed for the IC WinClient Interactive Script Editor) that is also available in the IC WebClient which allows you to export a list of the answer push buttons that were pressed to BW/BI. However, only the answers involving push buttons are exported (not radio buttons, check boxes, text fields, etc.).
Currently SAP is considering a new feature that would instead capture all answer types and display a list of answers for the current script for the current business partner. However this feature is not available in CRM 2007 or lower releases and will not be available with CRM 7.0 (the release that will be rolled out in 2009). Rather this new "Script Transcript" feature is being considered for a future release.
Warm regards,
John

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Interactive script display

Hi,
can anybody tell how to display the script and the response of the customer which was recorded earlier during the customer call.
Thanks in advance
Amit

Hi Amiit,
Interaction Center (IC) Analyis in BW evaluates the results of interactive scripting sessions.
You can use this type of analysis to:
·        Get an overview of all executed scripts
·        Filter and drill down in a particular script for more details on question level
·        Add drilldowns according to answer
You can see the script and the response recieved from the customer via a report form BW,use the following queries
0CRM_WSCRPT
0CRM_WSCRAN
0CRM_WSCRQU
Hope it helps
Regards
Itty

Marketing attribute in the text field, interactive script

Hello Gurus,
We are facing a problem in the interactive script, of the sap crm 7.0.
We know the possibility of set some of the customer data into the
script by filling bdc field inthe test field and then adding this text
field to a script question.
We did it in the customer data "***" by filling the bdc field with "ext
field marketing attribute interactive script" and this data is showed
in the script, but we can not show marketing attribute data in the
script by using text field and bdc field.
There is a possiblility of showing the marketing attribute in the text
field or it is imposible due the structure of bol in crm.
Thanks in advance.

Hello ,
To display or change the marketing attributes of a business partner in the script follow these steps:
1. Run the Interactive Script Editor.
2. Create a new Question and in the Answer Area drag and drop the "Marketing Attribute" dynamic answer.
3. Select the "Marketing attribute will display here when executing the script" object and go to tab "Dynamic Content Parameters".
4. Select the attribute set and the attribute name.
5. Save the question.
6. Drag and drop the question to your script.
7. Change the template of the question node to either "Person Marketing Attributes" or "Organization Marketing Attributes" depending on what type of business partner is expected to be confirmed at run time in the IC_AGENT role.
8 Save the script.
9. Run IC_AGENT or similar IC role.
10. Confirm an organization ( if you used "Organization Marketing Attributes" ).
11. Run the script.
When you reached the question maintained above, the marketing attributes will render for that business partner, if they exists or will be created if they don't exists . To be created a button that will do a navigation is required. It means that the question will have to be linked to a next question or to itself by this button (to itself is required only if it is the last or the only question in the script). To suggest to the user that he or she has to click on the button, to save, is probably better to name the button "Save".
Octavian

Filling Activity fields from the Interactive Script WinClient

Hi Experts,
I am working with Interactive Scripting (CRMM_TM_SCRIPT) and I already defined my interactive script. I am also creating Activities after I finish with the Script in order to register a case. I am doing this by defining an Action Type CIC-AB which calls an Action Box in the Interaction Center WinClient. In the Action field I define the name of the Activity I want to call from the Action Box of the Interaction Center.
When the Agent receives a call, he navigates in the Interactive Script in order to clasify the case he is treating. At the end of the Script, the case needs to be register following the clasification made by the Agent, and thats why we are calling an Activity. The thing is that we dont want the Agent to fill again the information he just defined in the Script in the Activiy, so we want to fill certain fields of the Activiy I am calling with Information of the Interactive Script I used before, in order to save time to the Agent that Register the Case.
Can anyome shed some light on this issue?
Thanks to everyone.

Alberto
You can create an activity.i.e., you can create an Order from the Interactive Script if you already created the Script structurethen follow the below steps
I think it would be helpful
Procedure:
T-Code: EWFC0
Path: SPROIMGCustomer Relationship ManagementCustomer Interaction CenterVisible ComponentsAction Box SettingsDefine Configuration Profile for Action Box.
1. Choose F4 help to select one of the Action Box profiles you have created and you want to adapt and choose change.
2. Mark the Action box Configuration and create a new Action Box Group by choosing Create transaction group.
Enter a group ID, description and icon for the new transaction group and choose Continue.
3. Mark the new transaction group and create a new Action Box transaction by choosing Create transaction.
4. Enter a transaction ID.
5. Enter a Transaction Definition section, select Workspace.
6. In the Transaction Definition section, select Workspace.
Two additional fields will appear.
7 Choose F4 in the Workspace field to select the Script.
8. Choose F4 in the profile field to select the Interactive Scripting profile that you created in the previous steps above.
9. Enter a Slot Name if desired.
10. Choose Continue.
You are automatically taken to the Maintain Data Flow screen .No data flow parameters need to be maintained for the Interactive Scripting workspace.
11. Choose Back.
12 Choose Save.
Note: Since Only Workspace of this type can be open at once, you will need to close the Automatically Created Interactive Scripting Workspace before launching the Interactive Scripting Action Box call.
Regards
Surendra

Filling Activity fields in the Interactive Script in the IC WinClient

Hi Experts
My question is how to pass parameters between two workspaces. More specifically between the workspace of the Interactive Script WinClient and the workspace Activity.
The thing is that after i finish navigating in the script, i need to call an activity, which is working good. However what i want is to fill some fields of the activity i am calling with information coming from the script
Can anyone help me on this issue?.
Thanks

Hi Shwetha,
Lina is right SAP supports JRE 1.4.2, I also had similar problem however please see what version of JRE are you using. If you are using anything below JRE 1.4.2 you could probably upgrade to JRE 1.4.2. If you are using anything above JRE1.4.2 you may not be able to downgrade. In that case you could probabaly upgrade to 1.6.0. I could do all the functions in Interactive Script Editor with 1.6.0 except assigning Script to Script profile and you could do that alternatively through SPRO. One of my colleague had JRE 1.5 and was facing some issues. Secondly, Interactive Script Editor takes a while to populate therefore be a bit patient.
To know which version of Java is installed on your local machine Click on Tools -> Sun Java Console.
Regards,
Deepak

Troubleshooting IC WebClient's Interactive Scripting Runtime

What can you do if when running IC WebClient, scripts don't appear for selection in the
dropdown.
Here are few things to check if you encounter this symptom. It is
 described depending on the CRM version you have installed
 CRM 4.0
 1. Run transaction 'Check System Settings and Status' in the CRM client
 where you run IC WebClient. (transaction CRMS_IC_CHECK). If any
 errors are reported try to fix those errors first. Common errors are
 IC Server is not running or the wrong server or port is configured.
 2. Interactive Scripting uses RFC calls from Java to ABAP via JCO. For
 this purpose a user JAVA_IC must be set up during installation.
 o Check if this user exists in the CRM client where you are running
 IC WEbClient and if it has all the rights specified in the
 installation guide.
 o Check at the J2EE side using XCM, that the same user (JAVA_IC)
 and the same password as in CRM was defined.
 o Check if the user JAVA_IC is not locked in CRM.
 o Check in XCM if other systems parameters are correctly
 configured(server name, system number, gateway etc.).
 o If you change any parameter in XCM you need to stop and start
 ICSERVER for the change to take effect.
 3. In order for scripts to appear in the dropdown for selection they
 should be part of the Script profile (transaction CRMC_IC_SCRIPT).
 o Check if the script you are looking for is assigned to the script
profile and it is within the validity date.
 o Check if the script profile is attached to your IC WebClient
 profile.
 o Check at runtime what your IC WebClient profile is by clicking on
 the Date displayed on the lower right corner of your browser.
CRM 4.0 Service Industries Extension
 Run transaction CRMS_IC_SYSTEM_PROPS to determine which configuration
you are running.
 The recommended setting is the 'No Java Configuration'
 o If 'No Java Configuration' is selected to check for a possible
 reason for the symptom do only step 3 from CRM 4.0 above.
 o If a setting other than 'No Java Configuration' is selected check
 all 1,2,3 steps like for CRM 4.0

Nice!
You should create a weblog containing this information.
Grtz,
Michael.

Action in Interactive Script for IC Webclient

Does anybody have experience with creating an Interactive Script action for IC Webclient in CRM 4.0 with SIE?
According to the cookbook (see thread IC WebClient Consultant's Cookbook) for the Service Industry Extension you can create an action without using Java. In the action definition you can directly enter the name of the ABAP class that contains the method to be executed.
However, when the script is executed the action does not seem to work. In fact there is no error or dump that shows it has done anything.
I have followed the instructions as described in chapter 2.2.2. of the document.
Your help is appreciated.
Thanks, Nico

Anyone?

Interactive Script Report

Hi Guys,
Has anybody worked on Interactive Script Reporting (CRM)? We are using IC script evaluation report.
I have certain queries. Thanks for your response in advance.
Cheers!
Ashok

PowerShell:
get-aduser -ldapfilter "(&(objectCategory=person)(objectClass=user)(!(userAccountControl:1.2.840.113556.1.4.803:=262144)))" |
select-object -expandproperty DistinguishedName |
out-file UsersWithoutSmartcardLogon.txt
-- Bill Stewart [Bill_Stewart]

Interactive Script Editor (ISE) materials on creating scripts

Is there any good materials (PDF or PPT) on creating interactive scripts?
I "have" only help
http://help.sap.com/saphelp_crm40/helpdata/en/d6/84cab18ea711d686f6000086568e5f/frameset.htm
But I can not find answer for my question:
I want to call ITS-based transaction in the end of scenario.
And I want to pass some params (Business Partner and some more) to ITS-based transaction. Then (after completing the transaction) I want to reveice exception code (ok or bad) and finish script with message or something else.
Many thx!
With best regards, Alexander

Look at posting:
IC WebClient Consultant's Cookbook
I points you to the IC WebClient consultants cookbook, it has good information about Interactive Scripting as well.

Interactive script editor: read values of answers into non-branching action

Dear all,
When we develop a new interactive script, I would like to read the value of the answers into a non-branching action.
For examle:
Are you ill? yes/no
If no --> are you staying on another addres then [customer_adres]? yes/no
if no --> please maintain the adress
a) ZSTREET
b) ZHOUSENUM
Now at the end, I want to trigger a non-branching action which reads the values of ZSTREET and ZHOUSENUM. Could someone give me a hint?
Regards

Hi,
I think u can ref to CL_CRM_IC_SCRIPT_ACT_BPSTAT2 to create your own class inside execute method.U can read out data of bp address..
pls reward when it is helpful.

Interactive Script Editor

Hi all,
I am using the SAP standard interactive script for Leads - SampleB2B
When I click on the "Yes" button on the "Time for Questions" page, it has to take me to the Lead questionaire. This is configured in the Script editor too.
But the Lead questionaire does not appear. It gives the following error
"Survey Was not Found or Is not Within the Validity Period"
I, then regenerated the Lead_Questionaire from CRM_SURVEY_SUITE. But the error still persists.
Any inputs on this regard would be of great help.
Thanks
Gayathri

Hello John,
Thank you for your inputs. Apart from this I also found another missing connect.
Although the latest version of the survey was active, I had to regenerate a newer version of the survey from CRM_SURVEY_SUITE and attach this one to the script.
It works fine now.
Best Regards,
Gayathri N.

Interactive script editor in webclient

HI,
In webclient I can't found interactive script editor under business role IC_MANAGER, which work center should be assigned?
BR,
ROBERT

You can launch it from PROCESS MODELING workcenter : Interactive Script Editor on Create link groups.
Workcenter : IC-MGRPM
Group ID : IC-MGPM-CR
Logical Link ID : IC-SCREDIT
If it doesn't appear, you can go to your business role customizing and make it visible from "Adjust Work Center Group Links" folder of Business Role customizing
You can also launch it from GUI :
Add to your favorites a BSP Application : CRM_IC_ISE, with start page default.htm. (Sometimes it doesn't work due to JRE version, you can switch the start page to another .htm file as a workaround)
Hope this helps,
BR,
Cenk Sezgin

Links in between 2 Nodes in the Interactive Scripts is not working ,

Hi, Experts
I saw u r reply's Regarding, Interactive Scripts, I felt happy thats Somebody is here with some expertise ,
Here my problem is , we are developing the scripts, we are attching the nodes in the Scripts with Arrow line , But here for Some Scripts that link is working, it means once u click on the node it is going to next level and for Some perticular Scripts this link is not working , in webclient Script navigation is not possible, it mean the link is not picking up ,
Can u help in this issue ,
if , it neccessary i will send the Scrpit XML file to U , so that it is easy to investigate,
i did redesign the Script for lot of time , i think this is happening Because OF JAVA , or ITS error in the Server,
Can u please suggest me in this , it is urgent ..........
Regards
Sreelatha

I solved it this way:
I solved it like this: In the Form1_Load event i did:
SetToLevel(treeViewMS1.Nodes, 1);
In my case i wanted it to begin by default in level 1.
Then in the numericupdown1 changed value event:
private void numericUpDown1_ValueChanged(object sender, EventArgs e)
SetToLevel(treeViewMS1.Nodes, (int)numericUpDown1.Value);
Then the method SetToLevel:
void SetToLevel(TreeNodeCollection nodes, int level)
foreach (TreeNode node in nodes)
node.Collapse(false);
ExpandToLevel(nodes, level);
And last the method EXpandToLevel:
void ExpandToLevel(TreeNodeCollection nodes, int level)
if (level > 0)
foreach (TreeNode node in nodes)
node.Expand();
ExpandToLevel(node.Nodes, level -1);
And now it's working perfect like i wanted it to work. When changing the numericupdown value it's changing the node tree expand/collapse levels.

Changing layout size of the Interactive Script in the Appl. Area

Hi Experts,
I need to change the standard size of the layout of the interactive script WinClient in the Apppl. Area. The screen has more space to increase the layout of the view of the Interactive Script but i don't know how to make this change.
Thanks for your help

hi!
create a variable window and write this code there
/: POSITION XORIGIN '2' CM YORIGIN '10' CM
/: SIZE WIDTH '18.05' CM HEIGHT '18' CM
/: BOX FRAME 10 TW
/: POSITION XORIGIN '2.05' CM YORIGIN '10.05' CM
/: BOX WIDTH '18' CM HEIGHT '1' CM INTENSITY 15
/: POSITION XORIGIN '3.5' CM YORIGIN '10' CM
/: BOX FRAME 10 TW WIDTH '0' TW HEIGHT '18' CM
/: POSITION XORIGIN '9.2' CM YORIGIN '10' CM
/: BOX FRAME 10 TW WIDTH '0' TW HEIGHT '18' CM
/: POSITION XORIGIN '11.5' CM YORIGIN '10' CM
/: BOX FRAME 10 TW WIDTH '0' TW HEIGHT '18' CM
then create a main window with same height and width as that of the varaible window (overlapping the variable window on to it).
now on looping in the main table and displaying the data boxes will come it self....
here the main window dimensions are
MAIN 00 Main Window 2,00 CM 10,00 CM 18,00 CM 18,00 CM
[then with the help of data element call the box
/: BOX WIDTH '18' CM HEIGHT '1' CM FRAME 10 TW
in loop where write_form is called....]
u will get the box with the data printed in the form......
keeping same for the variable window....
and try it....
this will be done....

Interactive Script in the Interaction Center WinClient

Hi Experts
My question is how to pass parameters between two workspaces. More specifically between the workspace of the Interactive Script WinClient and the workspace Activity.
Can anyone help me on this issue?.
Thanks

Hi Alberto,
Refer to the documentation below to help your self with the settings:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/0003b5b0-0b01-0010-c0b4-cb3178973441
Best Regards,
Pratik Patel
Reward with Points!

Interactive script - analysis

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