Interactive Script in the Interaction Center WinClient

Hi Experts
My question is how to pass parameters between two workspaces. More specifically between the workspace of the Interactive Script WinClient and the workspace Activity.
Can anyone help me on this issue?.
Thanks

Hi Alberto,
Refer to the documentation below to help your self with the settings:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/0003b5b0-0b01-0010-c0b4-cb3178973441
Best Regards,
Pratik Patel
<b>Reward with Points!</b>

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I found out that in CRMD_SERV_SLA - Maintain Availability and Response Times you can set the an specific time depending on the reason of the activity you are working on, but i don't know how to change the Date To of the Activity when i select a specific reason, which already have the respective duration value defined in the transaction mentioned above.
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Hi Alberto,
You have to user a header level badi, i.e CRM_ORDERADM_H_BADI
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<b>Reward with Points!</b>

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While searching for the business partners in the Interaction Center Winclient ( Transaction Code : CIC0), we don't want to display the archived business partners . Please provide your valuable suggestions.
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the only standard way can be seen in note 813540.
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Message was edited by:
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Hello,
I would like to add a side-question to this topic. My client is using CIC0 on CRM 4.0 to create sales orders, complaints and some customers. The functinality is limited (low number of orders & customers created like this, most are created in R/3 directly) but still it is there: customer-specifc IC WinClient profile, workspace, class etc...
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do anybody know a way to the modification of IC standard
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points rewarded
thanks

Alberto
You can create an activity.i.e., you can create an Order from the Interactive Script if you already created the Script structurethen follow the below steps
I think it would be helpful
Procedure:
T-Code: EWFC0
Path: SPROIMGCustomer Relationship ManagementCustomer Interaction CenterVisible ComponentsAction Box SettingsDefine Configuration Profile for Action Box.
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3. Mark the new transaction group and create a new Action Box transaction by choosing Create transaction.
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5. Enter a Transaction Definition section, select Workspace.
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Hi,
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Hi Sudhansu,
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Bruno
Edited by: Bruno Garcia on Jul 15, 2008 9:34 PM

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I don't receive any feedback

Interactive Script in the Interaction Center WinClient

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