Interactive script saving in cic

Hi all
We are configuring interactive script to one
of our client... The problem is that client want's
To save all the conservation held between Customer
and Agent i.e answers for Customer.. and use later...
please help us to come out of this issue
Regards
appa

Hi Appa Rao,
Will you please tell me how did you solve the issue - saving interactive script in cic?
Its urgent, please reply ASAP.
thanks
kumar

Similar Messages

Automatically display the Interactive Scripting on WinClient's CIC

Is it possible to automatically display the Interactive Scripting for the cic Agent?
I only have one script so there's really no need for the agent to choose when he only has that option.
I'm on CRM 4.
Thanks in advance,
V

Hi Vitor,
To show the Interactive Scripting ViewSet as the default Viewset for your IC profile you will need to do the following customizing step:
IMG > CRM > IC WebClient > Define Inital ViewSets and Transactions
Create a new entry for your profile and set the Initial View to ScriptViewSet
The views for Interactiver Scripting itself (in CRM4) are JSP's located in the Java Stack of the CRM server and can not be maintained using the ABAP workbench, so if you want to launch a script by default you will need to "extend" the coding of the appropriate JSP

Saving interactive script in mySAP CRM ?

Hi All
We are implemeanting WINCLIENT to one of our client
As we need to save the interactive script onces
the conservation is over between customer and agent
Please through light on this issue....
Your response will be rewarded....
Regards
Appa

user10613699 wrote:
it is not solving my problem,...Why not? Did you test and also check the documentation link?
SQL> accept DO_SAVE prompt 'Do you want to save (Y/N)? ';
Do you want to save (Y/N)? Y
SQL> begin
2    if '&do_save' in ('Y','y') then
3      commit;
4    else
5      rollback;
6    end if;
7 end;
8 /
old   2:   if '&do_save' in ('Y','y') then
new   2:   if 'Y' in ('Y','y') then
PL/SQL procedure successfully completed.
SQL> Edited by: Sven W. on Nov 17, 2008 4:53 PM

Filling Activity fields from the Interactive Script WinClient

Hi Experts,
I am working with Interactive Scripting (CRMM_TM_SCRIPT) and I already defined my interactive script. I am also creating Activities after I finish with the Script in order to register a case. I am doing this by defining an Action Type CIC-AB which calls an Action Box in the Interaction Center WinClient. In the Action field I define the name of the Activity I want to call from the Action Box of the Interaction Center.
When the Agent receives a call, he navigates in the Interactive Script in order to clasify the case he is treating. At the end of the Script, the case needs to be register following the clasification made by the Agent, and thats why we are calling an Activity. The thing is that we dont want the Agent to fill again the information he just defined in the Script in the Activiy, so we want to fill certain fields of the Activiy I am calling with Information of the Interactive Script I used before, in order to save time to the Agent that Register the Case.
Can anyome shed some light on this issue?
Thanks to everyone.

Alberto
You can create an activity.i.e., you can create an Order from the Interactive Script if you already created the Script structurethen follow the below steps
I think it would be helpful
Procedure:
T-Code: EWFC0
Path: SPROIMGCustomer Relationship ManagementCustomer Interaction CenterVisible ComponentsAction Box SettingsDefine Configuration Profile for Action Box.
1. Choose F4 help to select one of the Action Box profiles you have created and you want to adapt and choose change.
2. Mark the Action box Configuration and create a new Action Box Group by choosing Create transaction group.
Enter a group ID, description and icon for the new transaction group and choose Continue.
3. Mark the new transaction group and create a new Action Box transaction by choosing Create transaction.
4. Enter a transaction ID.
5. Enter a Transaction Definition section, select Workspace.
6. In the Transaction Definition section, select Workspace.
Two additional fields will appear.
7 Choose F4 in the Workspace field to select the Script.
8. Choose F4 in the profile field to select the Interactive Scripting profile that you created in the previous steps above.
9. Enter a Slot Name if desired.
10. Choose Continue.
You are automatically taken to the Maintain Data Flow screen .No data flow parameters need to be maintained for the Interactive Scripting workspace.
11. Choose Back.
12 Choose Save.
Note: Since Only Workspace of this type can be open at once, you will need to close the Automatically Created Interactive Scripting Workspace before launching the Interactive Scripting Action Box call.
Regards
Surendra

Attach interactive script to business transaction.

Hello,
I have create an interactive script,
1.Is it possible to attach it to a business transaction without a campaign?
If it is possible, how can I do that?
2.can I update marketing attributes in BP from the script (in the IC WIN)
Thank you very much.
Ohad.

Hi Elmar,
I think I know what you mean with templates. Within the script repository of the IC_MANAGER profile there is a node calls u201CTemplatesu201D. The node contains the folder DAFAULT and there you can find all the templates that are also described in the SAP help [http://help.sap.com/saphelp_crm70/helpdata/en/45/f0667d622206f6e10000000a155369/content.htm] John already mentioned.
Unfortunally these templates are nothing to have a look at and find out how SAP did it but, thatu2019s what I though at first glace too. They are more a kind of profile you use for questions. Or as SAP help says: Templates influence how questions appear on the interface or what information the SAP system accesses or updates when agents run the script.
So what you do is:
1.     Create a question e.g. ID: Z_GOOGLE Description: Open Google URL
2.     Create a script
3.     place your question Z_GOOGLE in the script
4.     define the type of your node
a.     click on the node (here your question Z_GOOGLE)
b.     go to the tab u201CNode Propertiesu201D
c.     select a template type e.g. www.google.com (I'm not sure if it the pure url or a url id you defined in the IMG)
5.     save your change
6.     after saving a new tab will be available called u201CParameteru201D here you can enter your URL as described in the help
Having figured out this, problems wonu2019t stop. We e.g. still struggle to launch the right URL or telling the LTX to also open the ITS properly.
Well that is why we enjoy working with SAP, coz it keeps our brain busy ; )
Cheers,
Thea

Interactive scripts in CRM 4.0

Hi All,
I am working in CRM 4.0.
I created a interactive script in interactive script editor ( BSP CRM_IC_ISE).
I could not see any buttons to create a transport request in the toolbar in script editor. I can see the button to download the script.
For my script i created new actions, new answers (buttons,checkboxes), questions etc. I downloaded the script and saved as a XML file.
I imported/uploaded the same script file in quality system. The script is imported into the quality system by using the upload functionality in the script editor. Only some of the answers are available. But all other objects actions, answers and buttons are not available.
Could anyone please tell me the procedure to import all the script and the other objects from one system to other systems.
Thanks
PD

Hi, john
thanks for the info,
Yes i know that scripting evolution,
but i dont know where i can see that screen with the statistics.
can you please tell me which TR code i need to use , to run the evolution screen, or which BSP i need to run to see that type of report, i went through the CR410_Col42_ICWEB document
but i didnt find any clue, all i got is only explanation of scripting evolution,
currently scripts are storing at crmc_ic_SCRIPTS table , and it is storing the profile,name script ID, date valid from, date valid to, fields
when i run the above table i got a option on menu bar "" check table"" when i click this system taking me to the below table called CRMD_IC_SCATTR table, this table have fields like objuect type ,object name , catogory,begin date , end date , logged by, fileds,
I am confusing about these 2 tables, 1st table can not serve my need , 2nd table can serve my need a bit ,
but it has another type of transactions like object name , object type....
and in scripting profile , i have a field called ""History "" in this i have 2 options ""record script data in BW"" and ""Do not record"",
can i use this to generate a report ??? as a standard format
so i am planning like, i can go for a custom table, with the required fields like, user , date of run, time of run, department name , average time to run the script, ... etc
this table record the data from actions in the webclient where CRA runs the scripts daily ,
then we can generate a report from the BW or can run in CRM ,
i think if you want i can write a new functionality document for SAP AG , to add this functionality ,
but please guide me in the above issue,
regards
sree

Custom action in CRM ICWC Interaction Scripting

Hi!
I am trying to add custom action to CRM ICWC Interaction Scripting.
As descripbed in <a href="http://help.sap.com/saphelp_crm40sr1/helpdata/en/cf/3fd658ca8a11d6872e000086568e5f/content.htm">this topic</a> I have created java class file, packed it into jar file and saved to ICServer/root/WEB-INF/lib dir. But at runtime I am getting exception in the icserver log file - java.lang.ClassNotFoundException.
Log file also contains list of used jars but my jar file isn't in it.
p.s. J2EE 6.40

Hi Victor,
OK, I'm not so familiar with CRM IC, but from a J2EE point of view you would have to define and deploy a J2EE Engine library, and then reference it from your application. Following links might be handy:
<a href="http://help.sap.com/saphelp_nw04/helpdata/en/9f/2ade3fc6c6ec06e10000000a1550b0/frameset.htm">Working with J2EE Engine Libraries</a>
<a href="http://help.sap.com/saphelp_nw04/helpdata/en/57/4e4f3e065de946e10000000a114084/frameset.htm">J2EE Engine Components</a>
<a href="http://help.sap.com/saphelp_nw04/helpdata/en/28/c9a3a9606f434ea757a3536d220704/frameset.htm">Application References</a>
Hope it helps!
-Vladimir

Marketing attribute in the text field, interactive script

Hello Gurus,
We are facing a problem in the interactive script, of the sap crm 7.0.
We know the possibility of set some of the customer data into the
script by filling bdc field inthe test field and then adding this text
field to a script question.
We did it in the customer data "***" by filling the bdc field with "ext
field marketing attribute interactive script" and this data is showed
in the script, but we can not show marketing attribute data in the
script by using text field and bdc field.
There is a possiblility of showing the marketing attribute in the text
field or it is imposible due the structure of bol in crm.
Thanks in advance.

Hello ,
To display or change the marketing attributes of a business partner in the script follow these steps:
1. Run the Interactive Script Editor.
2. Create a new Question and in the Answer Area drag and drop the "Marketing Attribute" dynamic answer.
3. Select the "Marketing attribute will display here when executing the script" object and go to tab "Dynamic Content Parameters".
4. Select the attribute set and the attribute name.
5. Save the question.
6. Drag and drop the question to your script.
7. Change the template of the question node to either "Person Marketing Attributes" or "Organization Marketing Attributes" depending on what type of business partner is expected to be confirmed at run time in the IC_AGENT role.
8 Save the script.
9. Run IC_AGENT or similar IC role.
10. Confirm an organization ( if you used "Organization Marketing Attributes" ).
11. Run the script.
When you reached the question maintained above, the marketing attributes will render for that business partner, if they exists or will be created if they don't exists . To be created a button that will do a navigation is required. It means that the question will have to be linked to a next question or to itself by this button (to itself is required only if it is the last or the only question in the script). To suggest to the user that he or she has to click on the button, to save, is probably better to name the button "Save".
Octavian

Need help with Adobe Interactive Form Saving

Hi Gurus,
I need your help with Adobe Interactive form saving.
I have written the code in pre-save event to prompt a message when user didn't enter any value before saving. The form data should not be saved upon clicking save (Just prompt the message and exit form the form). Can u please advice me how to do this.
Regards,
Srini

see the link: http://forms.stefcameron.com/2008/04/
it says:
preSave: Failed validations will not prevent the form from being saved however Acrobat/Reader will issue a special warning message, after issuing the validation error message, to inform the user that the validations failed. Iu2019m guessing this is because the user may be saving the form to continue filling it at a later time so the save canu2019t be completely prevented.
regards,
BJagdishwar.

Filling Activity fields in the Interactive Script in the IC WinClient

Hi Experts
My question is how to pass parameters between two workspaces. More specifically between the workspace of the Interactive Script WinClient and the workspace Activity.
The thing is that after i finish navigating in the script, i need to call an activity, which is working good. However what i want is to fill some fields of the activity i am calling with information coming from the script
Can anyone help me on this issue?.
Thanks

Hi Shwetha,
Lina is right SAP supports JRE 1.4.2, I also had similar problem however please see what version of JRE are you using. If you are using anything below JRE 1.4.2 you could probably upgrade to JRE 1.4.2. If you are using anything above JRE1.4.2 you may not be able to downgrade. In that case you could probabaly upgrade to 1.6.0. I could do all the functions in Interactive Script Editor with 1.6.0 except assigning Script to Script profile and you could do that alternatively through SPRO. One of my colleague had JRE 1.5 and was facing some issues. Secondly, Interactive Script Editor takes a while to populate therefore be a bit patient.
To know which version of Java is installed on your local machine Click on Tools -> Sun Java Console.
Regards,
Deepak

Troubleshooting IC WebClient's Interactive Scripting Runtime

What can you do if when running IC WebClient, scripts don't appear for selection in the
dropdown.
Here are few things to check if you encounter this symptom. It is
    described depending on the CRM version you have installed
<b>    CRM 4.0</b>
    1. Run transaction 'Check System Settings and Status' in the CRM client
        where you run IC WebClient. (transaction CRMS_IC_CHECK). If any
        errors are reported try to fix those errors first. Common errors are
        IC Server is not running or the wrong server or port is configured.
    2. Interactive Scripting uses RFC calls from Java to ABAP via JCO. For
        this purpose a user JAVA_IC must be set up during installation.
        o Check if this user exists in the CRM client where you are running
           IC WEbClient and if it has all the rights specified in the
           installation guide.
        o Check at the J2EE side using XCM, that the same user (JAVA_IC)
           and the same password as in CRM was defined.
        o Check if the user JAVA_IC is not locked in CRM.
        o Check in XCM if other systems parameters are correctly
           configured(server name, system number, gateway etc.).
        o If you change any parameter in XCM you need to stop and start
           ICSERVER for the change to take effect.
    3. In order for scripts to appear in the dropdown for selection they
        should be part of the Script profile (transaction CRMC_IC_SCRIPT).
        o Check if the script you are looking for is assigned to the script
profile and it is within the validity date.
        o Check if the script profile is attached to your IC WebClient
           profile.
        o Check at runtime what your IC WebClient profile is by clicking on
         the Date displayed on the lower right corner of your browser.
<b>CRM 4.0 Service Industries Extension</b>
    Run transaction CRMS_IC_SYSTEM_PROPS to determine which configuration
you are running.
    The recommended setting is the 'No Java Configuration'
      o If 'No Java Configuration' is selected to check for a possible
         reason for the symptom do only step 3 from CRM 4.0 above.
      o If a setting other than 'No Java Configuration' is selected check
         all 1,2,3 steps like for CRM 4.0

Nice!
You should create a weblog containing this information.
Grtz,
Michael.

Action in Interactive Script for IC Webclient

Does anybody have experience with creating an Interactive Script action for IC Webclient in CRM 4.0 with SIE?
According to the cookbook (see thread IC WebClient Consultant's Cookbook) for the Service Industry Extension you can create an action without using Java. In the action definition you can directly enter the name of the ABAP class that contains the method to be executed.
However, when the script is executed the action does not seem to work. In fact there is no error or dump that shows it has done anything.
I have followed the instructions as described in chapter 2.2.2. of the document.
Your help is appreciated.
Thanks, Nico

Anyone?

Interactive Script Report

Hi Guys,
Has anybody worked on Interactive Script Reporting (CRM)? We are using IC script evaluation report.
I have certain queries. Thanks for your response in advance.
Cheers!
Ashok

PowerShell:
get-aduser -ldapfilter "(&(objectCategory=person)(objectClass=user)(!(userAccountControl:1.2.840.113556.1.4.803:=262144)))" |
select-object -expandproperty DistinguishedName |
out-file UsersWithoutSmartcardLogon.txt
-- Bill Stewart [Bill_Stewart]

Interactive Script Editor (ISE) materials on creating scripts

Is there any good materials (PDF or PPT) on creating interactive scripts?
I "have" only help
http://help.sap.com/saphelp_crm40/helpdata/en/d6/84cab18ea711d686f6000086568e5f/frameset.htm
But I can not find answer for my question:
I want to call ITS-based transaction in the end of scenario.
And I want to pass some params (Business Partner and some more) to ITS-based transaction. Then (after completing the transaction) I want to reveice exception code (ok or bad) and finish script with message or something else.
Many thx!
With best regards, Alexander

Look at posting:
IC WebClient Consultant's Cookbook
I points you to the IC WebClient consultants cookbook, it has good information about Interactive Scripting as well.

Interactive script editor: read values of answers into non-branching action

Dear all,
When we develop a new interactive script, I would like to read the value of the answers into a non-branching action.
For examle:
Are you ill? yes/no
If no --> are you staying on another addres then [customer_adres]? yes/no
if no --> please maintain the adress
a) ZSTREET
b) ZHOUSENUM
Now at the end, I want to trigger a non-branching action which reads the values of ZSTREET and ZHOUSENUM. Could someone give me a hint?
Regards

Hi,
I think u can ref to CL_CRM_IC_SCRIPT_ACT_BPSTAT2 to create your own class inside execute method.U can read out data of bp address..
pls reward when it is helpful.

Interactive script saving in cic

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