Interactive script template
Hi
Could anyone please tell me what are the steps to create our own templates in interactive scripts so that we can use these templates and design the script in interactive script editor.
Thanks
PD
The process for interactive scripting moves as follows
from the menu select
Questions &
Make Questions first -these get added to the repository on the left
then answers&
Make Answer buttons
Select Script
Drag Questions &
Attache the answer buttons to your questions
select a sript and go to logic setting and set a logical sequence for your script save it .note the script id .
Let me know of you need a doc
Reward if helpful
Similar Messages
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Templates in Interactive Scripting Editor
Dear Experts,
We are implementing Interactive Scripts in our project
In Development system we have only the template 'Navigation' and i dont see 'Launch Transaction'
In the Quality system in the Repository we have Templates 'Launch Transactions' and 'Navigation'
In Dev, the Temlates are working fine when i use 'Navigation'
In Quality both the templates are not at all working (basically they dont navigate anywhere)
Q1 : Can we maintain these templates in configuration?
Q2 : What could be the reason for the Templates being different in Quality to Dev? (both the systems are at the same service pack)
Regards, RajDear Hongyan,
Thank you for your reply and sorry for coming back so late
i was lost in scripting
Q1.
The OSS Notes 553847 and 559118 are for realease 3.1, we are on CRM 2007 (6.0)
Can you let me know what is the name of the Java class which should contain all the ISE templates?
the class mentioned in the above notes 'com.sap.ic.ias....'
Q2.
The JRE version is the same as i am working on the same PC
I have checked the FM CRM_IC_SCRIPTING_GET_DEPOT in both the systems and there has been no modification done and is exactly the same in both the systems.
my understanding is 'crmc_xmleditor' for converting the script into xml format
Your reply has actually helped me to check and answer some questions
I still have the above questions
also i am looking for answers to the below questions
1. In the Navigation Template, entries in the Parameter field
what value can i use in the Parameter field, in the drop down i am seeing entries like 'Scriptto.....' which doesnt work
2. Transaction Launcher template times out; i am using the Transaction launcher Id in the parameter field
thanks in advance
Raj -
Marketing attribute in the text field, interactive script
Hello Gurus,
We are facing a problem in the interactive script, of the sap crm 7.0.
We know the possibility of set some of the customer data into the
script by filling bdc field inthe test field and then adding this text
field to a script question.
We did it in the customer data "***" by filling the bdc field with "ext
field marketing attribute interactive script" and this data is showed
in the script, but we can not show marketing attribute data in the
script by using text field and bdc field.
There is a possiblility of showing the marketing attribute in the text
field or it is imposible due the structure of bol in crm.
Thanks in advance.Hello ,
To display or change the marketing attributes of a business partner in the script follow these steps:
1. Run the Interactive Script Editor.
2. Create a new Question and in the Answer Area drag and drop the "Marketing Attribute" dynamic answer.
3. Select the "Marketing attribute will display here when executing the script" object and go to tab "Dynamic Content Parameters".
4. Select the attribute set and the attribute name.
5. Save the question.
6. Drag and drop the question to your script.
7. Change the template of the question node to either "Person Marketing Attributes" or "Organization Marketing Attributes" depending on what type of business partner is expected to be confirmed at run time in the IC_AGENT role.
8 Save the script.
9. Run IC_AGENT or similar IC role.
10. Confirm an organization ( if you used "Organization Marketing Attributes" ).
11. Run the script.
When you reached the question maintained above, the marketing attributes will render for that business partner, if they exists or will be created if they don't exists . To be created a button that will do a navigation is required. It means that the question will have to be linked to a next question or to itself by this button (to itself is required only if it is the last or the only question in the script). To suggest to the user that he or she has to click on the button, to save, is probably better to name the button "Save".
Octavian -
Attach interactive script to business transaction.
Hello,
I have create an interactive script,
1.Is it possible to attach it to a business transaction without a campaign?
If it is possible, how can I do that?
2.can I update marketing attributes in BP from the script (in the IC WIN)
Thank you very much.
Ohad.Hi Elmar,
I think I know what you mean with templates. Within the script repository of the IC_MANAGER profile there is a node calls u201CTemplatesu201D. The node contains the folder DAFAULT and there you can find all the templates that are also described in the SAP help [http://help.sap.com/saphelp_crm70/helpdata/en/45/f0667d622206f6e10000000a155369/content.htm] John already mentioned.
Unfortunally these templates are nothing to have a look at and find out how SAP did it but, thatu2019s what I though at first glace too. They are more a kind of profile you use for questions. Or as SAP help says: Templates influence how questions appear on the interface or what information the SAP system accesses or updates when agents run the script.
So what you do is:
1. Create a question e.g. ID: Z_GOOGLE Description: Open Google URL
2. Create a script
3. place your question Z_GOOGLE in the script
4. define the type of your node
a. click on the node (here your question Z_GOOGLE)
b. go to the tab u201CNode Propertiesu201D
c. select a template type e.g. www.google.com (I'm not sure if it the pure url or a url id you defined in the IMG)
5. save your change
6. after saving a new tab will be available called u201CParameteru201D here you can enter your URL as described in the help
Having figured out this, problems wonu2019t stop. We e.g. still struggle to launch the right URL or telling the LTX to also open the ITS properly.
Well that is why we enjoy working with SAP, coz it keeps our brain busy ; )
Cheers,
Thea -
Hi
Could anyone please tell me what are the steps to create our own templates in interactive scripts so that we can use these templates and design the script in interactive script editor.
Thanks
PDThe process for interactive scripting moves as follows
from the menu select
Questions &
Make Questions first -these get added to the repository on the left
then answers&
Make Answer buttons
Select Script
Drag Questions &
Attache the answer buttons to your questions
select a sript and go to logic setting and set a logical sequence for your script save it .note the script id .
Let me know of you need a doc
Reward if helpful -
Filling Activity fields from the Interactive Script WinClient
Hi Experts,
I am working with Interactive Scripting (CRMM_TM_SCRIPT) and I already defined my interactive script. I am also creating Activities after I finish with the Script in order to register a case. I am doing this by defining an Action Type CIC-AB which calls an Action Box in the Interaction Center WinClient. In the Action field I define the name of the Activity I want to call from the Action Box of the Interaction Center.
When the Agent receives a call, he navigates in the Interactive Script in order to clasify the case he is treating. At the end of the Script, the case needs to be register following the clasification made by the Agent, and thats why we are calling an Activity. The thing is that we dont want the Agent to fill again the information he just defined in the Script in the Activiy, so we want to fill certain fields of the Activiy I am calling with Information of the Interactive Script I used before, in order to save time to the Agent that Register the Case.
Can anyome shed some light on this issue?
Thanks to everyone.Alberto
You can create an activity.i.e., you can create an Order from the Interactive Script if you already created the Script structurethen follow the below steps
I think it would be helpful
Procedure:
T-Code: EWFC0
Path: SPROIMGCustomer Relationship ManagementCustomer Interaction CenterVisible ComponentsAction Box SettingsDefine Configuration Profile for Action Box.
1. Choose F4 help to select one of the Action Box profiles you have created and you want to adapt and choose change.
2. Mark the Action box Configuration and create a new Action Box Group by choosing Create transaction group.
Enter a group ID, description and icon for the new transaction group and choose Continue.
3. Mark the new transaction group and create a new Action Box transaction by choosing Create transaction.
4. Enter a transaction ID.
5. Enter a Transaction Definition section, select Workspace.
6. In the Transaction Definition section, select Workspace.
Two additional fields will appear.
7 Choose F4 in the Workspace field to select the Script.
8. Choose F4 in the profile field to select the Interactive Scripting profile that you created in the previous steps above.
9. Enter a Slot Name if desired.
10. Choose Continue.
You are automatically taken to the Maintain Data Flow screen .No data flow parameters need to be maintained for the Interactive Scripting workspace.
11. Choose Back.
12 Choose Save.
Note: Since Only Workspace of this type can be open at once, you will need to close the Automatically Created Interactive Scripting Workspace before launching the Interactive Scripting Action Box call.
Regards
Surendra -
Filling Activity fields in the Interactive Script in the IC WinClient
Hi Experts
My question is how to pass parameters between two workspaces. More specifically between the workspace of the Interactive Script WinClient and the workspace Activity.
The thing is that after i finish navigating in the script, i need to call an activity, which is working good. However what i want is to fill some fields of the activity i am calling with information coming from the script
Can anyone help me on this issue?.
ThanksHi Shwetha,
Lina is right SAP supports JRE 1.4.2, I also had similar problem however please see what version of JRE are you using. If you are using anything below JRE 1.4.2 you could probably upgrade to JRE 1.4.2. If you are using anything above JRE1.4.2 you may not be able to downgrade. In that case you could probabaly upgrade to 1.6.0. I could do all the functions in Interactive Script Editor with 1.6.0 except assigning Script to Script profile and you could do that alternatively through SPRO. One of my colleague had JRE 1.5 and was facing some issues. Secondly, Interactive Script Editor takes a while to populate therefore be a bit patient.
To know which version of Java is installed on your local machine Click on Tools -> Sun Java Console.
Regards,
Deepak -
Troubleshooting IC WebClient's Interactive Scripting Runtime
What can you do if when running IC WebClient, scripts don't appear for selection in the
dropdown.
Here are few things to check if you encounter this symptom. It is
described depending on the CRM version you have installed
<b> CRM 4.0</b>
1. Run transaction 'Check System Settings and Status' in the CRM client
where you run IC WebClient. (transaction CRMS_IC_CHECK). If any
errors are reported try to fix those errors first. Common errors are
IC Server is not running or the wrong server or port is configured.
2. Interactive Scripting uses RFC calls from Java to ABAP via JCO. For
this purpose a user JAVA_IC must be set up during installation.
o Check if this user exists in the CRM client where you are running
IC WEbClient and if it has all the rights specified in the
installation guide.
o Check at the J2EE side using XCM, that the same user (JAVA_IC)
and the same password as in CRM was defined.
o Check if the user JAVA_IC is not locked in CRM.
o Check in XCM if other systems parameters are correctly
configured(server name, system number, gateway etc.).
o If you change any parameter in XCM you need to stop and start
ICSERVER for the change to take effect.
3. In order for scripts to appear in the dropdown for selection they
should be part of the Script profile (transaction CRMC_IC_SCRIPT).
o Check if the script you are looking for is assigned to the script
profile and it is within the validity date.
o Check if the script profile is attached to your IC WebClient
profile.
o Check at runtime what your IC WebClient profile is by clicking on
the Date displayed on the lower right corner of your browser.
<b>CRM 4.0 Service Industries Extension</b>
Run transaction CRMS_IC_SYSTEM_PROPS to determine which configuration
you are running.
The recommended setting is the 'No Java Configuration'
o If 'No Java Configuration' is selected to check for a possible
reason for the symptom do only step 3 from CRM 4.0 above.
o If a setting other than 'No Java Configuration' is selected check
all 1,2,3 steps like for CRM 4.0Nice!
You should create a weblog containing this information.
Grtz,
Michael. -
Action in Interactive Script for IC Webclient
Does anybody have experience with creating an Interactive Script action for IC Webclient in CRM 4.0 with SIE?
According to the cookbook (see thread IC WebClient Consultant's Cookbook) for the Service Industry Extension you can create an action without using Java. In the action definition you can directly enter the name of the ABAP class that contains the method to be executed.
However, when the script is executed the action does not seem to work. In fact there is no error or dump that shows it has done anything.
I have followed the instructions as described in chapter 2.2.2. of the document.
Your help is appreciated.
Thanks, NicoAnyone?
-
Hi Guys,
Has anybody worked on Interactive Script Reporting (CRM)? We are using IC script evaluation report.
I have certain queries. Thanks for your response in advance.
Cheers!
AshokPowerShell:
get-aduser -ldapfilter "(&(objectCategory=person)(objectClass=user)(!(userAccountControl:1.2.840.113556.1.4.803:=262144)))" |
select-object -expandproperty DistinguishedName |
out-file UsersWithoutSmartcardLogon.txt
-- Bill Stewart [Bill_Stewart] -
Interactive Script Editor (ISE) materials on creating scripts
Is there any good materials (PDF or PPT) on creating interactive scripts?
I "have" only help
http://help.sap.com/saphelp_crm40/helpdata/en/d6/84cab18ea711d686f6000086568e5f/frameset.htm
But I can not find answer for my question:
I want to call ITS-based transaction in the end of scenario.
And I want to pass some params (Business Partner and some more) to ITS-based transaction. Then (after completing the transaction) I want to reveice exception code (ok or bad) and finish script with message or something else.
Many thx!
With best regards, AlexanderLook at posting:
IC WebClient Consultant's Cookbook
I points you to the IC WebClient consultants cookbook, it has good information about Interactive Scripting as well. -
Interactive script editor: read values of answers into non-branching action
Dear all,
When we develop a new interactive script, I would like to read the value of the answers into a non-branching action.
For examle:
Are you ill? yes/no
If no --> are you staying on another addres then [customer_adres]? yes/no
if no --> please maintain the adress
a) ZSTREET
b) ZHOUSENUM
Now at the end, I want to trigger a non-branching action which reads the values of ZSTREET and ZHOUSENUM. Could someone give me a hint?
RegardsHi,
I think u can ref to CL_CRM_IC_SCRIPT_ACT_BPSTAT2 to create your own class inside execute method.U can read out data of bp address..
pls reward when it is helpful. -
Hi all,
I am using the SAP standard interactive script for Leads - SampleB2B
When I click on the "Yes" button on the "Time for Questions" page, it has to take me to the Lead questionaire. This is configured in the Script editor too.
But the Lead questionaire does not appear. It gives the following error
"Survey Was not Found or Is not Within the Validity Period"
I, then regenerated the Lead_Questionaire from CRM_SURVEY_SUITE. But the error still persists.
Any inputs on this regard would be of great help.
Thanks
GayathriHello John,
Thank you for your inputs. Apart from this I also found another missing connect.
Although the latest version of the survey was active, I had to regenerate a newer version of the survey from CRM_SURVEY_SUITE and attach this one to the script.
It works fine now.
Best Regards,
Gayathri N. -
Interactive script editor in webclient
HI,
In webclient I can't found interactive script editor under business role IC_MANAGER, which work center should be assigned?
BR,
ROBERTYou can launch it from PROCESS MODELING workcenter : Interactive Script Editor on Create link groups.
Workcenter : IC-MGRPM
Group ID : IC-MGPM-CR
Logical Link ID : IC-SCREDIT
If it doesn't appear, you can go to your business role customizing and make it visible from "Adjust Work Center Group Links" folder of Business Role customizing
You can also launch it from GUI :
Add to your favorites a BSP Application : CRM_IC_ISE, with start page default.htm. (Sometimes it doesn't work due to JRE version, you can switch the start page to another .htm file as a workaround)
Hope this helps,
BR,
Cenk Sezgin -
Links in between 2 Nodes in the Interactive Scripts is not working ,
Hi, Experts
I saw u r reply's Regarding, Interactive Scripts, I felt happy thats Somebody is here with some expertise ,
Here my problem is , we are developing the scripts, we are attching the nodes in the Scripts with Arrow line , But here for Some Scripts that link is working, it means once u click on the node it is going to next level and for Some perticular Scripts this link is not working , in webclient Script navigation is not possible, it mean the link is not picking up ,
Can u help in this issue ,
if , it neccessary i will send the Scrpit XML file to U , so that it is easy to investigate,
i did redesign the Script for lot of time , i think this is happening Because OF JAVA , or ITS error in the Server,
Can u please suggest me in this , it is urgent ..........
Regards
SreelathaI solved it this way:
I solved it like this: In the Form1_Load event i did:
SetToLevel(treeViewMS1.Nodes, 1);
In my case i wanted it to begin by default in level 1.
Then in the numericupdown1 changed value event:
private void numericUpDown1_ValueChanged(object sender, EventArgs e)
SetToLevel(treeViewMS1.Nodes, (int)numericUpDown1.Value);
Then the method SetToLevel:
void SetToLevel(TreeNodeCollection nodes, int level)
foreach (TreeNode node in nodes)
node.Collapse(false);
ExpandToLevel(nodes, level);
And last the method EXpandToLevel:
void ExpandToLevel(TreeNodeCollection nodes, int level)
if (level > 0)
foreach (TreeNode node in nodes)
node.Expand();
ExpandToLevel(node.Nodes, level -1);
And now it's working perfect like i wanted it to work. When changing the numericupdown value it's changing the node tree expand/collapse levels.
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