Interactive Scripts History Issue

Hi ,
I got a issue in Interactive Script using winclient. I have created a flow in interactive script editor and is working well in the CICO screen. My issue is I am not able to view the history of the answers for that question displayed on that script. How to store the history of scripts for a particular Business Partner.
Regards
Raj.

Hello Raj,
Not sure in which version you are in , The answers are not recorded in CRM but they can be exported to BI, if a BI system is connected. To enable BI recording in the script IMG activity "Define Script Profiles" (tx. CRMC_IC_SCRIPT) you need to set the History flag for your script profile to "Record script data to BW".
Earlier, this information used to store in Tables CRMD_TM_SCR_HIST and CRMD_TM_SCR_HEAD in CRM 3.0. But these are no longer used to store the script history from version CRM 4.0
Hope this helps.
Thanks
Raja pamireddy
CRM Marketing Forum Moderator.

Similar Messages

Interactive Scripts History

Hi ,
I got a issue in Interactive Script using winclient. I have created a flow in interactive script editor and is working well in the CICO screen. My issue is I am not able to view the history of the answers for that question displayed on that script. How to store the history of scripts for a particular Business Partner.
Regards
Raj.

Hello Raj,
Not sure in which version you are in , The answers are not recorded in CRM but they can be exported to BI, if a BI system is connected. To enable BI recording in the script IMG activity "Define Script Profiles" (tx. CRMC_IC_SCRIPT) you need to set the History flag for your script profile to "Record script data to BW".
Earlier, this information used to store in Tables CRMD_TM_SCR_HIST and CRMD_TM_SCR_HEAD in CRM 3.0. But these are no longer used to store the script history from version CRM 4.0
Hope this helps.
Thanks
Raja pamireddy
CRM Marketing Forum Moderator.

Where we can read interactive script history?

Hi,
where I can see scripts earlier talked with business partner?
in activities? where
Regards
Radek

The interactive scripting data is not stored locally in the CRM system.
Instead all data is directly put to the BW extractor.
If you need to access the script history you must implment BW.
The data source for the actions might be 0CRM_CIC_SCRIPT, and the field
BPARTNER should be holding the partner information.
You can check the same as follows-
Transaction RSA5->OCRM_CIC->0CRM_CIC_SCRIPT->(Field name BPARTNER)
Regards, Gerhard

Actions - Interactive Script Transporting Issue

Hi
I have transported all Interactive Scripts to Test system, but unable to transport actions related to it, Is there any way we can do it.
I appreciate early answer.
Thanks
Santosh

Hi there,
I understand from a SAP Note (can't recall the number) that actions cannot be transported.
However let me know if things have changed :-) What approach you took ?
By the way, I am trying to design the script in such a way that transporting can be easy - I would like your input here.I am on CRM7.0 Ehp 2.
Can you please advise any precautions I must take when transporting the scripts based on your experience ? Also if possible, can you list the steps or may be create a blog - I am sure it will help a lot of people.
Awaiting your reply,
Thanks a lot.
Best Regards
Suchita

Interactive scripts in CRM 4.0

Hi All,
I am working in CRM 4.0.
I created a interactive script in interactive script editor ( BSP CRM_IC_ISE).
I could not see any buttons to create a transport request in the toolbar in script editor. I can see the button to download the script.
For my script i created new actions, new answers (buttons,checkboxes), questions etc. I downloaded the script and saved as a XML file.
I imported/uploaded the same script file in quality system. The script is imported into the quality system by using the upload functionality in the script editor. Only some of the answers are available. But all other objects actions, answers and buttons are not available.
Could anyone please tell me the procedure to import all the script and the other objects from one system to other systems.
Thanks
PD

Hi, john
thanks for the info,
Yes i know that scripting evolution,
but i dont know where i can see that screen with the statistics.
can you please tell me which TR code i need to use , to run the evolution screen, or which BSP i need to run to see that type of report, i went through the CR410_Col42_ICWEB document
but i didnt find any clue, all i got is only explanation of scripting evolution,
currently scripts are storing at crmc_ic_SCRIPTS table , and it is storing the profile,name script ID, date valid from, date valid to, fields
when i run the above table i got a option on menu bar "" check table"" when i click this system taking me to the below table called CRMD_IC_SCATTR table, this table have fields like objuect type ,object name , catogory,begin date , end date , logged by, fileds,
I am confusing about these 2 tables, 1st table can not serve my need , 2nd table can serve my need a bit ,
but it has another type of transactions like object name , object type....
and in scripting profile , i have a field called ""History "" in this i have 2 options ""record script data in BW"" and ""Do not record"",
can i use this to generate a report ??? as a standard format
so i am planning like, i can go for a custom table, with the required fields like, user , date of run, time of run, department name , average time to run the script, ... etc
this table record the data from actions in the webclient where CRA runs the scripts daily ,
then we can generate a report from the BW or can run in CRM ,
i think if you want i can write a new functionality document for SAP AG , to add this functionality ,
but please guide me in the above issue,
regards
sree

BW report for interactive scripts in CRM 4.0 webclient

Hi, experts,
good day,
currently we have a requirement to develop interctive scripts in webclient environment , and developing in Interactive scripting editor,
after developing the scripts we attch the profile and when we run it in the webclient , scripts runs automatically, so far all these functionalities working ,
but i want to generate a report for , where i want to see the the number of scripts used perday, most frequently used scripts in the day ,
, where i can do this report,
as i know that , i can generate a report for survey scripts, but these interactive scripts developed in external editor and all we will do in the SPRO is attch the script name in the profile with the valid date , thats all,
i am suspecting about a custome development , if am not wrong ????
urgent help needed ,
full point will be awarded, becuse, this is a limited functionality in SAP , across the projects in the world,
thanks regards
sree

Hi, john
thanks for the info,
Yes i know that scripting evolution,
but i dont know where i can see that screen with the statistics.
can you please tell me which TR code i need to use , to run the evolution screen, or which BSP i need to run to see that type of report, i went through the CR410_Col42_ICWEB document
but i didnt find any clue, all i got is only explanation of scripting evolution,
currently scripts are storing at crmc_ic_SCRIPTS table , and it is storing the profile,name script ID, date valid from, date valid to, fields
when i run the above table i got a option on menu bar "" check table"" when i click this system taking me to the below table called CRMD_IC_SCATTR table, this table have fields like objuect type ,object name , catogory,begin date , end date , logged by, fileds,
I am confusing about these 2 tables, 1st table can not serve my need , 2nd table can serve my need a bit ,
but it has another type of transactions like object name , object type....
and in scripting profile , i have a field called ""History "" in this i have 2 options ""record script data in BW"" and ""Do not record"",
can i use this to generate a report ??? as a standard format
so i am planning like, i can go for a custom table, with the required fields like, user , date of run, time of run, department name , average time to run the script, ... etc
this table record the data from actions in the webclient where CRA runs the scripts daily ,
then we can generate a report from the BW or can run in CRM ,
i think if you want i can write a new functionality document for SAP AG , to add this functionality ,
but please guide me in the above issue,
regards
sree

Filling Activity fields from the Interactive Script WinClient

Hi Experts,
I am working with Interactive Scripting (CRMM_TM_SCRIPT) and I already defined my interactive script. I am also creating Activities after I finish with the Script in order to register a case. I am doing this by defining an Action Type CIC-AB which calls an Action Box in the Interaction Center WinClient. In the Action field I define the name of the Activity I want to call from the Action Box of the Interaction Center.
When the Agent receives a call, he navigates in the Interactive Script in order to clasify the case he is treating. At the end of the Script, the case needs to be register following the clasification made by the Agent, and thats why we are calling an Activity. The thing is that we dont want the Agent to fill again the information he just defined in the Script in the Activiy, so we want to fill certain fields of the Activiy I am calling with Information of the Interactive Script I used before, in order to save time to the Agent that Register the Case.
Can anyome shed some light on this issue?
Thanks to everyone.

Alberto
You can create an activity.i.e., you can create an Order from the Interactive Script if you already created the Script structurethen follow the below steps
I think it would be helpful
Procedure:
T-Code: EWFC0
Path: SPROIMGCustomer Relationship ManagementCustomer Interaction CenterVisible ComponentsAction Box SettingsDefine Configuration Profile for Action Box.
1. Choose F4 help to select one of the Action Box profiles you have created and you want to adapt and choose change.
2. Mark the Action box Configuration and create a new Action Box Group by choosing Create transaction group.
Enter a group ID, description and icon for the new transaction group and choose Continue.
3. Mark the new transaction group and create a new Action Box transaction by choosing Create transaction.
4. Enter a transaction ID.
5. Enter a Transaction Definition section, select Workspace.
6. In the Transaction Definition section, select Workspace.
Two additional fields will appear.
7 Choose F4 in the Workspace field to select the Script.
8. Choose F4 in the profile field to select the Interactive Scripting profile that you created in the previous steps above.
9. Enter a Slot Name if desired.
10. Choose Continue.
You are automatically taken to the Maintain Data Flow screen .No data flow parameters need to be maintained for the Interactive Scripting workspace.
11. Choose Back.
12 Choose Save.
Note: Since Only Workspace of this type can be open at once, you will need to close the Automatically Created Interactive Scripting Workspace before launching the Interactive Scripting Action Box call.
Regards
Surendra

Filling Activity fields in the Interactive Script in the IC WinClient

Hi Experts
My question is how to pass parameters between two workspaces. More specifically between the workspace of the Interactive Script WinClient and the workspace Activity.
The thing is that after i finish navigating in the script, i need to call an activity, which is working good. However what i want is to fill some fields of the activity i am calling with information coming from the script
Can anyone help me on this issue?.
Thanks

Hi Shwetha,
Lina is right SAP supports JRE 1.4.2, I also had similar problem however please see what version of JRE are you using. If you are using anything below JRE 1.4.2 you could probably upgrade to JRE 1.4.2. If you are using anything above JRE1.4.2 you may not be able to downgrade. In that case you could probabaly upgrade to 1.6.0. I could do all the functions in Interactive Script Editor with 1.6.0 except assigning Script to Script profile and you could do that alternatively through SPRO. One of my colleague had JRE 1.5 and was facing some issues. Secondly, Interactive Script Editor takes a while to populate therefore be a bit patient.
To know which version of Java is installed on your local machine Click on Tools -> Sun Java Console.
Regards,
Deepak

Links in between 2 Nodes in the Interactive Scripts is not working ,

Hi, Experts
I saw u r reply's Regarding, Interactive Scripts, I felt happy thats Somebody is here with some expertise ,
Here my problem is , we are developing the scripts, we are attching the nodes in the Scripts with Arrow line , But here for Some Scripts that link is working, it means once u click on the node it is going to next level and for Some perticular Scripts this link is not working , in webclient Script navigation is not possible, it mean the link is not picking up ,
Can u help in this issue ,
if , it neccessary i will send the Scrpit XML file to U , so that it is easy to investigate,
i did redesign the Script for lot of time , i think this is happening Because OF JAVA , or ITS error in the Server,
Can u please suggest me in this , it is urgent ..........
Regards
Sreelatha

I solved it this way:
I solved it like this: In the Form1_Load event i did:
SetToLevel(treeViewMS1.Nodes, 1);
In my case i wanted it to begin by default in level 1.
Then in the numericupdown1 changed value event:
private void numericUpDown1_ValueChanged(object sender, EventArgs e)
SetToLevel(treeViewMS1.Nodes, (int)numericUpDown1.Value);
Then the method SetToLevel:
void SetToLevel(TreeNodeCollection nodes, int level)
foreach (TreeNode node in nodes)
node.Collapse(false);
ExpandToLevel(nodes, level);
And last the method EXpandToLevel:
void ExpandToLevel(TreeNodeCollection nodes, int level)
if (level > 0)
foreach (TreeNode node in nodes)
node.Expand();
ExpandToLevel(node.Nodes, level -1);
And now it's working perfect like i wanted it to work. When changing the numericupdown value it's changing the node tree expand/collapse levels.

Interactive Script in the Interaction Center WinClient

Hi Experts
My question is how to pass parameters between two workspaces. More specifically between the workspace of the Interactive Script WinClient and the workspace Activity.
Can anyone help me on this issue?.
Thanks

Hi Alberto,
Refer to the documentation below to help your self with the settings:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/0003b5b0-0b01-0010-c0b4-cb3178973441
Best Regards,
Pratik Patel
<b>Reward with Points!</b>

Interactive Script Editor: add answer and buttons in a question

Hi gurus,
I'm working on CRM 7.0 with Internet Explorer v7.0.6002.18005, and I'm interested on creating an "answer" in the Interactive Script Editor.
Details of the issue:
1) I am able to create questions
2) I pushed the button "add answer area" and a grey box appeared under the question text area
3) I pushed also the button "add button area" and another grey box appeared under the answer area
4) I created a button z_button that is now listed under the menu "Answer" in the repository, like other standard buttons (i.e. Yes, No, Aendrern...)
5) we could not create any standalone answer. The "create new" button just lists options as follows: field, objection, question, action, command button, script. As you can see, the system doesn't let me create any answer.
PROBLEM NUMBER 1: insert a button in my question:
I can drag this button in the grey button area, but i cannot drop it! No way at all...how can I insert a command button in my question?
PROBLEM NUMBER 2: insert an answer in my question:
I can drag any already existing standard question (fields like Customer Name, etc) in the grey answer area, but I cannot drop it.
How can I insert an answer in my question?
Is there anybody out there that can help, please? I have no clue...I'm loosing sleep on this.
I already watched also the video [http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/b08ceba5-87b9-2c10-4e96-d1c9ca33453c|http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/b08ceba5-87b9-2c10-4e96-d1c9ca33453c] and I see it's possibile to do what I need.
Thank you so much,
Vicky

Hello
i am facing the same preoblem which u r facing under problem 2, is this fixed, if so can u plesae share the same......

Interactive script saving in cic

Hi all
We are configuring interactive script to one
of our client... The problem is that client want's
To save all the conservation held between Customer
and Agent i.e answers for Customer.. and use later...
please help us to come out of this issue
Regards
appa

Hi Appa Rao,
Will you please tell me how did you solve the issue - saving interactive script in cic?
Its urgent, please reply ASAP.
thanks
kumar

Tell SAP what can be improved with Interactive Scripting (maximum points)

Hello,
This is John Burton, product manager from SAP for the Interction Center. I need you help!
SAP is looking to fix any critical issues with the Interactive Script Editor and runtime. If you are using scripting and have issues that you think really need to be addressed, please let us know by replying to this message with your clearly stated requirements
Obviously SAP will not be able to address all requirements. However, we will seriously consider all suggestions and implement those that we feel best address the needs of the SAP customer base while fitting with our available development capacity.
Please respond as soon as possible this week. Thank you.
Regards,
John
P.S. At least 2 points will be awarded for any suggestions. 6 points to the top 2 suggestions and 10 to the best suggestion.

hi, thanks for the feedback request ,
i think i did a lot of investigation on ISE than anyother,
i have couple of request to change in the editor,
1) JAVA versions, java vesrsions always effects the editor configuration and scripts, which we need to be removed this risk ,
to fix this issue, we need to investigate number of hours , whether the error coming from J2EE enginee or the java vesrion in local machine ,
rather doing all this, we must have a faculity to develop interactive script in SPRO like survey suite,
so that we can reduce the risk of this java errors J2ee enginee dependencies, number of consultant investigation hours, ands alot of money
then in that case we dont need scripting editor,
if we can run a survey sute script in webclient , why cant we designed the scripts and run successfully in webclient ,
we can remove 100 % risk and save millions of money ,
regards
sreelatha
SAP CRM functional consultant

CRM 5.0 Webclient - Interactive Script Editor

Hi Gurus
I'm launching the Interactive Script Editor in Test mode from SE80 for BSP Application CRM_IC_ISE.
My problem is that when I want to create a New Question or Button or practically anything for matter I'm not given an input field to give the new object a name. I'm only seeing a input field for inputting the text of the question, button, etc.
When I click on save I get the following error half way down the screen: e.bad_file_name
I don't see any notes on this particular problem.
Any ideas?
Max points for the right answer.
Many Thanks
Panduranga

Hi Bruno
Thanks for this.
Along with your note and a number of others I managed to resolve the issue.
Dropped down to JRE 1.4.2_03
I was only able to then launch the Editor when I was sitting on site with the client.
Once accessing outside their firewalls the editor will not launch correctly.
Max points
Many Thanks & Regards
Panduranga

Interactive script - analysis

Hi Experts,
is it possible to analyse path of Interactive script for business partner (history of answers in the script)?
regards
Piotr

Hello Piotr,
There is some functionality known as Interactive Scripting Evaluation (originally developed for the IC WinClient Interactive Script Editor) that is also available in the IC WebClient which allows you to export a list of the answer push buttons that were pressed to BW/BI. However, only the answers involving push buttons are exported (not radio buttons, check boxes, text fields, etc.).
Currently SAP is considering a new feature that would instead capture all answer types and display a list of answers for the current script for the current business partner. However this feature is not available in CRM 2007 or lower releases and will not be available with CRM 7.0 (the release that will be rolled out in 2009). Rather this new "Script Transcript" feature is being considered for a future release.
Warm regards,
John

Interactive Scripts History Issue

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