Interconnection between CRM interactive reporting and SAP BI

Hi everyone,
My requirement is like we are replacing some ticketing tool interms of SAP CRM and also we need to generate the Reports like how many tickets has been closed,how many tickets are in queue under a manager like that.
Basically I am BI consultant,I am new to CRM.It will great if any one can give information about interconnection between CRM interactive reportin block and BI.
How BI reports can be executed in CRM WebUI?
Regards,
Praveena.

HI
what I think of same solution is developed in our company too in that what we have done is take R/3 CRM as the input server for the BI reporting , create infoarea and Infocube and then you can do the reporting on the data fetched from crm system then using Bex reporting tools you can do analysis on the same

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    Edited by: Vikas Patil on Jun 7, 2010 5:59 PM

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    Just double click on the customer number to go to the next screen.
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    REPORT  ZKAL_ALV_INTERACTIVE_1                  .
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              ERNAM TYPE ERNAM,
              ERDAT TYPE ERDAT,
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              WAERK TYPE WAERK,
             END OF TY_VBAK.
    &--WORK AREA & TABLE DECLARATION--
      DATA: W_KNA1 TYPE TY_KNA1.
      DATA: T_KNA1 TYPE STANDARD TABLE OF TY_KNA1 INITIAL SIZE 1.
      DATA: W_VBAK TYPE TY_VBAK.
      DATA: T_VBAK TYPE STANDARD TABLE OF TY_VBAK INITIAL SIZE 1.
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      DATA: W_FCAT TYPE SLIS_FIELDCAT_ALV.
      DATA: T_FCAT TYPE SLIS_T_FIELDCAT_ALV.
      DATA: W_FCAT1 TYPE SLIS_FIELDCAT_ALV.
      DATA: T_FCAT1 TYPE SLIS_T_FIELDCAT_ALV.
    &--EVENT TABLE AND WORK AREA--
      DATA: W_EVENTS TYPE SLIS_ALV_EVENT.
      DATA: T_EVENTS TYPE SLIS_T_EVENT.
      DATA: W_EVENTS1 TYPE SLIS_ALV_EVENT.
      DATA: T_EVENTS1 TYPE SLIS_T_EVENT.
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      DATA: T_COMMENT TYPE SLIS_T_LISTHEADER.
      DATA: W_COMMENT1 TYPE SLIS_LISTHEADER.
      DATA: T_COMMENT1 TYPE SLIS_T_LISTHEADER.
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      W_FCAT1-EMPHASIZE = 'C519'.
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      W_FCAT1-FIELDNAME = 'ERNAM'.
      W_FCAT1-SELTEXT_M = 'NAME OF PARTY'.
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      W_FCAT1-FIELDNAME = 'ERDAT'.
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      W_FCAT1-FIELDNAME = 'NETWR'.
      W_FCAT1-SELTEXT_M = 'ORDER VALUE'.
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      CLEAR W_COMMENT.
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      W_EVENTS-NAME = 'USER_COMMAND'.
      W_EVENTS-FORM = 'SUB2'.
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             NAME1
             ORT01 FROM KNA1 INTO TABLE T_KNA1
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       I_CALLBACK_PROGRAM                = 'ZKAL_ALV_INTERACTIVE_12'
       I_BACKGROUND_ID                   = 'BIKE'
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       IT_EVENTS                         = T_EVENTS
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        T_OUTTAB                          = T_KNA1  .
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         I_LOGO                   = 'LOGO_ALV'.
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             ERDAT
             NETWR
             WAERK
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                   INTO TABLE T_VBAK
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    CALL FUNCTION 'REUSE_ALV_GRID_DISPLAY'
    EXPORTING
       I_CALLBACK_PROGRAM                = 'ZKAL_ALV_INTERACTIVE_12'
       I_BACKGROUND_ID                   = 'KALEEM'
       I_GRID_TITLE                      = 'LIST OF ORDERS'
       IT_FIELDCAT                       = T_FCAT1
       IT_EVENTS                         = T_EVENTS1
      TABLES
        T_OUTTAB                          = T_VBAK.
    ENDFORM.    "END OF SUB2.
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      W_COMMENT1-TYP = 'H'.
      W_COMMENT1-INFO = 'LIST OF ORDERS'.
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      W_COMMENT1-KEY = 'CUSTOMER'.
      W_COMMENT1-INFO = W_KNA1-KUNNR.
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      CLEAR W_COMMENT1.
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        EXPORTING
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         I_LOGO                   = 'LOGO_ALV'
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    ENDFORM.    "END OF TOPPAGE1
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    SET PARAMETER ID 'AUN' FIELD W_VBAK-VBELN.
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    U can also find some of the useful codes on WIKI-SDN.
    Reward helpful Answers.
    Regds,
    Kaleem.

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