Interdependent Changes in Sales Orders (CRM -- R/3)

Dear Sap gurus,
at my current customer they have implemented warranty complaints in SAP CRM.
This is a copy of the transaction type CRMC (service complaint)- Type leading transaction category = BUS2000120 (complaints).
Once the complaint has user status 'closed' this complaint is sent to R/3 for further processing.
At that moment no changes made in R/3 are replicated back to CRM.
Note 642944 explains that ou can make changes independent of the system in which you originally created the order. This is called scenario A (compared to scenarios X , Y and Z which are described in oss note 705200 (which are valid for older releases of CRM and R/3). <b>Since we are using CRM 5.0 and R/3 (release 4.7 and one is SAP ECC 6.0) we fall into validity for scenario A.</b>
You still have a bunch of other related OSS notes such as:
- 630778: Scenario A: mutual change of sales documents
- 620139: Scenario A: independent changes in sales documents- R/3
- 720511: FAQ: Data exchange sales documents (CRM <-> R/3) II
- 656224: FAQ: Sales documents data exchange (CRM>-> R/3)
- 642269: Scenario A: mutual change of sales documents - CRM
- 971782: New Badi for exchanging data from sales document lists
- 541113: Data exchange scenario for orders (CRM-R/3)
-490932: Data exchange of sales transactions between CRM & R/3
<u><b>My question is the following:</b></u>
Since they speak about sales orders/Sales documents etc all the time, I am wondering if all these notes also would apply in the case of CRM Complaints (CRMC with leading transaction category COMPLAINTS).
I would like to avoid investigating every single note, if in any case these would not apply to Complaints.
<b>(Just for the record: the reason why I ask is that for example Product proposal (in the cross selling context) is for example also not supported for Complaints in SAP CRM 5.0, as opposed to Sales orders and Quotations.)</b>
Thanks for a quick answer for those that already have had experience.
davy

To start with I have to describe the actual scenario...(therefore I think Interdependent changes is not valid as Lorna explained already).
<b>Scenario:</b>
We are using Complaint management in CRM 5.0. combined with SAP ECC 6.0.
Now we are not following the standard process flow which is described in:
http://help.sap.com/saphelp_crm50/helpdata/en/ed/8816f949e90644ada2c210ba2316e0/content.htm
When Creating a Complaint (CRMC) and adding a unit (individual object/material) at header level, and the spare parts (on item level) we do certain validation checks
for warranty validity etc.
On item level we can set the status on either "Accepted" or "rejected"(where we also indicate per item based on code groups if this should be
- credit memo request
- free of charge substitute delivery
After all item statuses are either Accepted or rejected, the user status on header level automatically changes to 'immediate settlement'.
When this is the case we can manually set the user status to closed on header level.
At this very moment replication takes place in the form that a Sales Order is created in R/3 with either a credit memo request and/or
a Free of charge delivery. (these have the same item category as in SAP CRM).
so far so good. But in this stage no manual changes are possible anymore in the SAP CRM complaint.
Changes can still be made on Sales order level in R/3 by adding for example another item (spare part).
<b>My Question now is:</b>
Suppose a change is made on sales order level (this sales order has the same number as the complain which was originally created in SAP CRM), how can we
update the Complaint in SAP CRM?
I first was looking at delta replication for sales documents (described in notes 642944 and 705200) but this is not valid since the actual complaint is not
replicated to R/3 in the first place.
The only thing I could think of is making use of some action (profile)...which might for example check if the R/3 sales order with same document number is changed.
Anyone experience with setting up such a thing or perhaps has another suggestion?
Thanks in advance
davy

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