Interesting ways to solve problems of "Sad iPod" & "Folder icon"

First allow me to post here this article which you may read it the past. But these problems are FAQ ...
I have to mention that I am not a techician, I may not understand the reason behind, I could be wrong and my suggestion may not work in your case. But, I must say that all the suggestions I made are basically from my past experienece fixing more than 10 iPods (from my friends and family members). I do not and have no intention to make a suggestion purely from what I heard and read (otherwise I would indicate). These have been tested and proved to work in my cases. I also have to deal with iPod problems such as:-
1. Sad iPod
2. Folder with exclamation mark
3. iPod failed to be recognized by the computer
4. broken iPod with 'clicking' sound
I can simply post a link from the apple article - which would suggest you to do a Reset and Restore actions, however, most of the users would agree with me that the iPod with the aforementioned problems would not able to get mounted with the computer. In that case, how could you do a Restore. Should I just suggest the user to send their iPods for repair?
I have tried myself with different ways, and I discovered 2 tricks to solve the above problems. First, we must understand what is the problem behind - in my opinion, the problem mainly caused by the head of HD of the iPod getting stuck at a certain point and unable to read the sector properly. If an iPod is an external Hard Disk, how are you going to fix it, I believe that all of us would suggest one to do a Reformat. Right, but unfortunately, the iPod could not be mounted, so what next? I find an interesting way - when the iPod is formatted in PC and connected with a Mac computer, it will "Force" mount, then why not do a Restore there. And once it has been completed, re-connect it with your original PC, and this time with the iPod being formatted to a different format, a window will pop up, indicating that it cant read the iPod and ask whether you would like to do a reformat. Then open the iPod updater and click Restore (back to PC version). Again, interestingly, it works the other way as well i.e. Mac's iPod fixed with a Window based PC.
Regarding the suggestions of hitting the back of an iPod or dropping it from the waist height to the carpet. Please do not laugh, they do work, and please do a search in this forum, there are some successful cases being reported.
But I must say that normally I do not suggest fixing it this way - unless the user's iPod is no longer covered by the warranty, and they cant find a Mac computer. Then, as a last resort, I will make this suggestion cauciously.
I understand that there are people who do not agree with my point of views, but I purely do it for the base of trying to give some help. Again, I only make suggestions that have been proved successful in my cases before.

re: chkdsk issue:
Da Gopha, "chkdsk errors are fixed by iPod Updater 2005-06-26", 10:01am Jul 20, 2005 CDT
Kind regards,
Gopha.

Similar Messages

  • Seems like alot of people having this problem. Sad iPod thing.

    I've had this iPod since Christmas. It's a 30g video one. It's worked great every day until today. Last week I left it in my car for about a week, got it out, plugged it in my computer to charge and it froze iTunes. So I unplugged it (nothing else I could do), and now it cycles between sad iPod saying "www.apple.com/support/ipod" and the apple sign and "Extremely low battery" for about 5m until it turns off. I've tried everything, including the "Disk Mode" thing, I've tried it about 500 times. It always does the same thing, goes back to sad iPod. Nothing responds when I plug it into the computer. Seen a few of the same problem but no answers. Please, if you can, let me know. I know if I take it in they'll say "It's corrupted gotta get a new one." Me and my cousin got these iPods on the same day, both broke within a week of each other.
    Thanks.
      Windows XP  

    Hello,
    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/itunes/download/
    For old and other versions of iPod updater for window you can get here
    http://www.ipodwizard.net/showthread.php?t=7369
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
    http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
    http://www.ipodresq.com/index.php
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    Cant put it into disk mode
    http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
    I think my iPod just died its final death
    http://discussions.apple.com/thread.jspa?messageID=3813051
    Apple logo & monochrome battery stay
    http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
    My iPod ism’t resetting and isn’t being read by my computer
    http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
    Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
    Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

  • IPod folder icon, no communication, hard disc error problems

    Hi,
    For a while now, I've been getting a message when I plug it into my computer: 'ipod_control/device/sysInfo is corrupt, please run chkdsk.'
    Last night I ripped a few CDs and uploaded them to the pod. I noticed that not all the tunes had copied over. I tried again a few times and kept getting the error "The iPod <podname> cannot be updated. An unknown error occurred (-36)". I tried uploading a tune at a time and it was incredibly slow and eventually just stopped altogether.
    So I figured it was maybe time to follow the instructions and run chkdsk. This seemed to fix three broken files including the one mentioned above and a couple of tunes, so I rebooted etc and tried uploading tunes again. Same as before.
    So then I thought, OK, maybe I need to get the latest iPod software. I downloaded it and went to update it and it initialised OK, then said something about that it couldn't write the new software due to a hard disc error.
    Then all it would give me was an exclamation mark and a folder icon on the pod screen.
    I then went to the Apple site and followed various instructions about resetting it and putting it into disk mode, to try and run the update there, and the updater hung, giving me only a blank screen without even getting past the initialisation stage any more. I managed to get the pod out of disk mode but all it does now is give me the !folder icon on the screen.
    Now the computer won't even recognise it as an ipod when it's plugged in, just a removable disc. When I click on the disc in Windows explorer, it asks me if I want to format it.
    I've tried the updater again and it still doesn't get past the initialisation stage. Which means I don't even have the option of doing a Restore, as far as I can see.
    Have I killed my iPod? Is there a way I can get it back? Obviously it would be nice to get all my tunes back but if I have to start again, so be it.
    Thanks,
    Jo
    Update:
    Never mind.... After more shenanigans with my Windows box, I decided there was nothing else to be done but to zap the Pod and start again. I took it to my iBook which was only too happy to talk to the Pod and reformat it and restore it. I am now reaching for my CD collection....
    (Incidentally, the only reason I was using Windows in the first place is because that particular machine is much quicker at ripping CDs)

    re: chkdsk issue:
    Da Gopha, "chkdsk errors are fixed by iPod Updater 2005-06-26", 10:01am Jul 20, 2005 CDT
    Kind regards,
    Gopha.

  • IPod: Folder icon -- Disk Mode -- won't mount on desktop or iTunes

    Hi all.
    I'm getting a folder icon with ex point on my iPod (see my pic for version). Reset doesn't work. The solution to that is to restore but when I plug into my computer it doesn't show up so I can't restore. Then it goes into "Disk Mode."
    Anyone have any ideas?

    What about the Hardware? I had a similar problem with my iPod 10G scrollwheel not mounting in Finder or being recognized in iTunes. I read all these posts, did the powerdown/uplug thing to reset the FireWire port, refreshed settings, etc., all to no avail. Then the iPod wouldn't even take a charge. In digging around for repair options on the web, I discovered a site where they said that the #1 killer for scrollwheel iPods was faulty connections on the FireWire socket to the main board. With all the plugging-in and unplugging I did trying to get the iMac to see the iPod, my connector now would slide a few mm forward with a light pull. More searching revealed someone who described how to DIY fix the connector, so I figured I'd try it and ... TA-DAA. Back to life, hello iTunes6, life is good. If you are up to the task, check out: homepage.mac.com/toj/PhotoAlbum20.html for step-by-step pictures. PDAsmart.com gives the details about the bad FireWire connector, and does a fix for $50. Be advised the soldering is on fine pitch surface-mount pins, so you need a steady hand and patience.
    Good luck!

  • BIG whammy of a problem, code 1418 and folder icon with exclamation mark!!

    I think my ipod's gone to ****. A while ago while walking home listening to my ipod, it just stopped. Looked at it and saw the folder+ !. I searched the net and saw that it probably just needed to be restored. So i tried to restore it, it froze. Updated to newest iTunes, but it wouldn't work on my comp. Anyways, I've formatted my comp, so i'm starting new here. My iPod still has that icon, so i connected it to my comp, and got it to start restoring, only part way through it to get the 1418 error code. It's an old 20gig 3rd gen, but it always worked fine. And actually now as I'm typing this, I can't get the bugger to connect to my comp anymore. It just keeps showing the folder icon. I have no idea what to do with this anymore. I've read tons of post in regards to 1418 but they're all in relation to nanos, video ipods, and shuffles. Any help would be amazingly appreciated because I can't afford a new iPod. Thanks!

    i connected it to my comp, and got it to start restoring, only part way through it to get the 1418 error code
    Let's get some information for the Apple Engineers. Please copy and paste these questions into an email, make the subject of the email "iPod error report", add your answers, and send the email to Roy at Apple.
    1. What error code are you seeing?
    2. When are you seeing it (restoring or updating your iPod)?
    3. Which iPod do you have?
    4. What version of Windows do you have?
    5. What Windows service pack do you have installed?

  • The best way to solve  problem with the site containing  JSP Files java co

    I am getting NullPointerException pointing at some java file but I have the same JSP file of that name.
    and which line it is pointing it is not there in that file means file has 500 lines and it ponting to 700.
    I got this information from log file but I cannot get the exact line where the error is coming from.
    Can I arrange all code of site according to Netbeans, so that I can complile and run everything to get the problems solved.
    I don't know how to proceed?
    And one more thing the results on web sites are comimg very slow , any suggetions to improve the performance
    I am working on a undocumented code left inbetween by some one and new in real time coding.

    JSP pages compile dynamically into Servlets when requested. The error line number you got corresponds to line number of this dynamically generated Servlet not the jsp page. If you are using Apache Tomcat, these dynamically generated files should be located somewhere inside Work Folder. Anyway, you need to debug your jsp page. some line in this particular jsp page is throwing NullPointerException.

  • Downloaded new version of itunes lost my library now itunes won't save my library have to install my library everytime i turn computer off itunes store will not open either have tried a few ways to solve problem from community members nothing works

    downloaded new version of itunes lost my library now itunes won't save my library have to install it everytime i turn my computer off  itunes store won't open either with almost 16,000 songs this is getting unbearable if someone wants to download new version it's a nightmare

    I had the same problem on my iphone 5s, and this fixed it. http://support.apple.com/kb/TS5335

  • Sad face/folder icon

    Alright all of a sudden the other day my ipod stoppe working. After a couple of hours and trying to reset it many times it finally showed the Apple icon, but now right after it shows that it goes to the folder or the sad face. I tried redownloading ll the software, and I'm unable to put it into dick mode. When I plug it in to charge, SOMETIMES the battery icon shows up, but it doesn't move...please help!

    "I tried redownloading ll the software, and I'm unable to put it into dick mode."
    Please tell me that was a typo.
    My mom's iPod similar things when the battery is drained until it is completely empty, then left to sit without juice. Try resetting it, then immediately plugging it into your computer when it boots up. It'll probably freeze, because that's what hers does. Just unplug it again, reset it, then plug it in again as soon as it boots up. Hopefully, it'll get its act together and charge.
    Good luck!
    -Michael

  • [Solved] I can't change folder icons in my home folder (XFCE)

    Just in case some user have disabled signatures:
    XFCE 4.10
    Thunar
    AwOken icons
    Hello,
    I am currently using the AwOken icon set, which I downloaded on deviantart.com.
    So... I'd like the typical folders
    Pictures
    Videos
    Music
    Documents
    etc.
    to use the corresponding icons from, well, acutally any icon set I am using. But when I right-click on any folder, I can't change the Icon (second tab). Am I doing it wrong or is that a bug?
    edit
    So I tested it with a lot of other default XFCE themes and themes from the AUR (Greybird, Albatross and so forth). I can't change any icon. That's too bad, I have no clue whatsoever what the problem is, I was hoping I could change the bookmarks' icons in Thunar's sidebar as well.
    Last edited by jones (2013-03-15 15:15:50)

    VCoolio wrote:install xdg-user-dirs, maybe logout and back in. Folders are configured in ~/.config/user-dirs.dirs
    Also check here
    Yup, logging out and back in is necessary.
    Wohoo, that worked. Thanks

  • IPod with folder icon, won't reset

    I bought my third iPod at the end of summer, an iPod photo 60 GB. It has worked perfect until 2 days ago, when it suddenly froze. I rebooted it, but the display showed a sad iPod. Checked the support files and tried to put it into Disk mode, but it didn't work, so I just left it in the charger overnight, which, surprisingly enough, managed to solve the problem for a while. When I woke up, the iPod was OK.
    So I took it out for another day of adventures. At first it skipped all of the songs from an album that I had recently transferred to my iPod, but it played older songs. But after maybe 20 minutes, it froze again. Another reboot and another sad iPod icon. This time, however, I managed to put it into Disk Mode, and restored it to factory settings. It didn't restart itself after the restoration (waited for an hour or so), so I manually removed it from my desktop and unplugged it. On the screen there is a folder icon with an exclamation point. Replugged it, and it appears on my desktop and in iTunes, and starts filling up with songs. When it's finally done I remove the iPod from my computer. Once again I see the folder icon.
    Each time I connect the iPod to my iBook it's on my desktop and in iTunes. The software can't be out-of-date because there hasn't been an update since I bought it.
    Restoring it to factory settings shouldn't have harmed the iPod - or should it?
    It's charged, it's filled with music, at least according to iTunes. It's just that STUPID folder icon that I can't get my head around. Why is it there and what can I do to get rid of it?

    Well, here are the two pages that might be useful to you:
    iPod does not appear in iTunes or on the desktop, an exclamation point or sad iPod icon appears onscreen
    iPod shows a folder icon with exclamation point when you turn it on
    Those give some possible ways to deal with the Sad iPod/Folder problems. The first step in the Sad iPod steps involved putting it in disk mode:
    Putting iPod into Disk Mode
    If you can get it into disk mode, you may be able to get your music off. I hope so. But I also hope that if you do, you make sure to have a backup of all your music; since Apple only allows one download, it should be protected as any other investment would be.

  • HELP ME TO SOLVE PROBLEM 80070005

    HI EVERY ONE
    I hope some one have any way to solve problem 80070005 in windows 7.
    I have windows 7 home premuim in my computer and it prevent any istall of new devices
    the system can't recognise new devices like joysticks,media player ,musid player and smart phone.
    tried to use windows update it found the programs which helps the devices but it can't install it.
    if some one know something i will be thankful to help me

    even me also facing this problem plus other installed softwares are also not working and unable to update them from store. Its giving error code : 80070006 for updation. 
    Is there any issue in cyan update? If so, then why these guys rollout this update after so much testing.
    Attachments:
    screenshot.jpg ‏483 KB

  • 'Sad iPod' refusing to be reformatted

    My friends iPod recently showed the dreaded 'sad iPod' icon (and by that I mean http://support.apple.com/kb/TS1373?locale=en_IE that one). However, I've put it in Disk Mode and plugged it into both Windows and Mac, and both times iTunes has told me the HD is corrupt and needs to be reformatted. So, I click restore, and on Windows the progress bar goes up a tiny bit and then (a couple of hours later), an error comes up. On the Mac, iTunes says that the iPod is "busy", and so it can't be reformatted. Also, while it appears in Disk Utility, I don't seem to be able to erase of reformat it (or touch it in any way).
    Is there something else I should be doing? I've tried the 5R's, and none have been successful... Should I be giving up hope?
    Thanks!

    See if this post helps.
    The Sad iPod/folder and ! icon.

  • Help with sad ipod

    Im trying to fix my freinds Ipod Nano. It won't turn on or respond to being plugged into a power sorce, so it wont display battery charge. When i try to restart it (togle hold, then press and hold slect & menue) it will try and restart like normal but when the apple logo goes away it displays the "Sad Ipod" sign(a ipod with X eyes and a frown, beside it is a triangle with a ! in it). When i tryed to force it into disk mode it wont work, i reset and right when i see the apple logo i hold select and pause/play. but it still goes to sad ipod when the apple logo goes of. what should i do?

    See these troubleshooting articles.
    My iPod is sad.
    iPod displays a "sad iPod" icon.
    What does this picture on my iPod mean?
    Also, there is a pretty comprehensive post written by another forum member which is about the sad iPod icon or the folder and ! icon. Be aware that it's quite involved and contains some info that will almost certainly void the warranty. If your iPod is still within the warranty period, you should use that option first.
    The Sad iPod/folder and ! icon.

  • Apple Screen Than Sad Ipod than Ipod battery low please wait than cuts off

    my ipod when i start it up shows a sad ipod and i tried to reset it. and that didnt work my computer has Service Pack 1 so i cant get Itunes Yet... so i use Mediamonkey and after the Sad icon screen it says "ipod battery low please wait" and it cuts off and i had it on my Wall charger all night and it kept flickering off and on doing the same thing. i was listening to a song on it and it froze and i put it down and accidently touched the Volume button and it froze and it cut off and now the apple screen comes on and than a sadface than the message Can someone please help me i just got it....

    See these troubleshooting articles.
    My iPod is sad.
    iPod displays a "sad iPod" icon.
    What does this picture on my iPod mean?
    Also, there is a pretty comprehensive post written by another forum member which is about the sad iPod icon or the folder and ! icon. Be aware that it's quite involved and contains some info that will almost certainly void the warranty. If your iPod is still within the warranty period, you should use that option first.
    The Sad iPod/folder and ! icon.
    You can arrange online service here.
    Service request.

  • Old 2G ipod with folder icon - help

    Hi there
    I'm having trouble with my old iPod, i think it's either a 2G or a 3G 30 gig classic which has served me very well up until now. Yesterday it just turned itself off in the middle of playing so I reset it and when it came back up again there was a folder icon with an exclamation point.
    I've been to apple support and followed the instructions for this error message - I've done a reset with the play/pause and menu buttons, the apple icon came up on it but then the folder icon came straight back.
    Next step was to connect it to itunes to do a restore but itunes does not recognise it (no error messages, 'ipod' just doesn't show up in the left hand menu like it normally does) so I can't restore it.
    If I hold it to my ear I can hear something whirring around constantly.
    Any ideas? I know its' old but it's been brilliant up until now.
    I'm using OS X 10.5.5.
    Thanks in advance.
    Message was edited by: Leese7242

    There is a pretty comprehensive post written by another forum member which is about the sad iPod and/or folder icon.
    The Sad iPod/folder and ! icon.
    Btw, whatever your iPod is (be it a 2nd or 3rd gen), it is not a Classic which is a completely different model.
    http://support.apple.com/kb/HT1353

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