Interface with third party service desk..

Hi,
I am looking into different options to integrate SolMan Service Desk functionality with third party interface.
Scenario includes, sending attachments and receiving attachments through SolMan Service Desk functionality.
Please share/throw some light on the interface. I have already gone through "ServiceDesk_WebServiceAPI" document, but not much info/help in that.
I would really appreciate.
Thanks,
-Mike.

Hi,
This might help you
IDOC/BAPI for SM help desk
Regards
Agasthuri Doss

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Krish
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SAP inventory management interface with third party warehouse

Hi Experts,
Need your input for designing the SAP solution with existing Third party warehouse system ( Exacta ):-
SAP ERP will be implemented for all locations of Client ( SAP MM, FI, PS , HR etc ).The Client has 10 distribution centres which are on Exacta Warehouse systems and will be linked with SAP Inventory management system.
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Edited by: krishnendu Bhowmik on Nov 24, 2009 4:22 PM

Hi experts,
Any inputs on this .
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check this link:
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Did you resolve your issue?
I´m posting some comments that maybe can help newer administrators facing similar doubts.
I´m using NW PI 7.1 EHP1 also and some interfaces were developed for using an external site providing web services through SSL (HTTPS) connection.
As in browser navigation, secure sites protected with SSL has a certificate emited by a international CA. We didn´t perceive the "handshake" in the most of cases because normally the web browser has a group of trusted CAs loaded on its certificate store.
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thank you..

Hi,
Please kindly verify if the settings are correct in SPRO, there are some self explainatory text, please kindly go through them as well
1. You can find further information about external Service Desk
   (Webservice API) in IMG (transaction SPRO):
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962383    Web Service Interface of Solution Manager Service Desk
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kindly ask you to check whether you have completed all of the relevant
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7. Define Extended Interface Mapping for Service Desk Customizing
8. Get Solution Manager Service Port
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user, and to create an HTTP connection from the external system ->
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Steps 6 and 7 need to be done in the SAP Solution Manager system only.
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user, and the roles thereof copies of
SAP_SUPPDESK_PROCESS
SAP_SUPPDESK_INTERFACE
Please also kindly verify if the BC sets are correct as per note
898614     Solution Manager Service Desk: BC sets
Additionally I would like you to maintain the note 1163386.
Transaction ICTCONF is used to setup the external service desks and it
allows to perform some checks by chossing button "Check".
Hope this helps.
Cheers
SH

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Message was edited by:
prasad chintala

Configure sap xi with third party application?

Hi fredz,
Can any pls explain with technical details and steps how do i configure sap xi with third party application and what type of connectivity and interfacing communication channel is preffered?
Is there any option to web-services for interfacing between SAP system-SAP XI system-Third party Application.
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Message was edited by:
Ameet Jassani
Message was edited by:
Ameet Jassani

Hi
 
This is a very generic question. There are some getting started guides available in the main XI section on SDN, and also some step-by-step guides in the wiki section. A quick search will get you tons of information.
 
The choice of connectivity and interfacing communication channel is really dependent on the capabilities of the third party system.
 
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