Intergrating Change Request management with satellite systems

Hi,
We are using SOLMAN with SCM functionality.We have integrated it r/3 and now integrating with XI.I have created the logical componenet for the system and added to the maintenance project.But when i enable the project for change request management it gives a warning and when checked in SLG1 it shows error message as no consolidation system for XS1(Developement sys) and no export system for XP1(production sys).All the configurations to be done in the TMS are done as per the instruction in the configuration guide and R/3 is configured in the same way which is working fine.Please give your comments on this.
Thanking you in advance,
Avinash

CLOSED

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Change Request Management without Transport Managment System

Hello,
we would like to use the Change Request Management but without using the Transport Managment System (TMS). Means, we do not want that transport request are created automatically, we do not want that it is possible to log on to the satellite systems via the Solution Manager and we do not want to integrate the transport track into the Solution Manager.
What effort do we have to estimate for such a change? Does anybody already use a process like this? We would be grateful for any idea or solution.
Many thanks in advance.
Jenny

Hi Jenny,
you can do this with the following activities in your custom Business Transaction (BT):
- remove un-useful actions from your action list (TA: CRMC_ACTION_CONF)
- remove the action from the actions depending on user status (TA: starting from SPRO)
- unlock the switches from your SMI Project CTS Switches (TA: SOLAR_PROJECT_ADMIN)
The effort, for copying a standard BT and remove the actions and testing it, is about 5 days, if you already know how to customize a ChaRM BT... last but not least if one of the standard flows is what you really need.
Please let me know if you need more details, otherwise please reward the forum points
Regards ,
Giampaolo

Change Request Management: virtual systems

Hi!
We would like to set up Change Request Management (ChaRM) approach for 3 +1 systems:
DEV --> VT1 (virtual system) --> QAS --> PRD
Questions:
1) Are there some restrictions implementing ChaRM with virtual systems?
2) We would like to use in parallel non-ChaRM transports and we have there
an automatic transport twice a day.
Will this approach be a problem for the ChaRM?
3) Which transport routes will be used by ChaRM?
a) one for transportof the SAP objects (e.g. "SAP") and one standard transport route (e.g. Z<SID>) or
b) do I have the possibility to choose the transport routes?
Any helpful information will be very appreciated and awarded by points.
H. Thomasson

I am very sorry for the mess I did trying to post my message. I was not able to post it.
Can you please give me any solutions to the problem reported?
Thanks
Antonello

SAP IDM on Solution Manager with Change Request Management

Hi Experts,
I'm facing a question. Does SAP Identity Management manage association between user in Solution Manager and links in PPOMA_CRM tree for Ticket validation on Change Request Management project ?
It seems that it could be done using Compliant User Provisioning from GRC Access Control application.
Thanks for your help,
Ben

Hello Ben,
as far as I know currently there is no "business level" integration between IdM 7.1 and SAP Solution Manager. You only can create SU01 user data as for any other SAP ABAP system.
I have heard that it is planned for the future to integrate the Solution Manager also in the business suite integration options the IdM product already provides for applications such as CRM, SRM and others.
Nevertheless you could create your own implementation for your requirements.
Regards,
René Feister
SAP Consulting Germany

Help me configure Change request management !!!

Dear friends,
I am Going to Configure Change request Management, so just to ensure that the configuration is not erronous, i would need Expert advise..
Just want to know Clear few things before i proceed..
I am also refering SPRO and related notes
Scenario :
I have two SYSTEMS SAP ECC 6.0 with System id R03 and Soluiton manager with SYSTEM id SOL,
R03 has 3 clients, 300 600 700..
In R03 300 is the development client, 600 is quality client, 700 is the production client.
SOL has 2 clients, 100, 200
With 200 as the production client.
Q.1) Do i have to configure CHARM in both the client (100 and 200 of SOLMAN).
Q.2) Initially I had tried to set CHARM in client 100 of solman, but later on realized that it has to be set up in client 200.
When i logon to client 200 and Execute IMG activity Spro-> sap soltion manger->basic settings-> sap solution manager system->activate integration with change request management.
Then by default it take the previous client ( client 100) as the change request management client.
( as we know there are three steps in the above activity ), the other activity are executed properly, only prblem being that the default client is always set to 100, which should not be the case).
I do get the prompt saying ( "The change request clent is set to clent 100, do u want to change to client 200, on clicking yes, still it is always set the same client 100 as charm client ")
Plz let me know what do i do to set the change request client to 200??
Q.3) Regarding TMS, we have local domain controller in solman and local domain in R3.
We are planing to establish domain links between the two systems( ie both the domain controllers) ??
Is this the right strategy ??
Any other method that u can recommend ??
Q.4)One of the IMG activity says, Generate Destinations to client 000 of all the domain controllers..
Whenever i do this these, destinations are created with errors, i am not able to create trusted RFC destinations without errors.
When i logon to satellite domain controler and excecute sm59 there are 2 destinations created Trusted and BACK.
These destinations works well,
but when i logon to Solman, got to sm59 , when i test the TMW and TRUSTED rfc destinations i test these destinations using Remote Logon i get error,
" no authorization to logon as trusted system"
I went thru one note which recomended Kernel upgrades to solve the problem,
I r3 my kernel relaese is 700 with patch level 56, the note recomends to apply patch 80, did u have these problems??
what is your kernel patch levels in sateliite and solman systems.
Q.5) TO be able to raise tickets from R3 to solman we create RFC destinations.
We also create RFC destinations to client 000 of all the sateliite system,
dont u think these RFC destinations might interfere with each other??
Q.6) Is there anyone who has successfully configured CHARM. Can you plz share the configuration documents with me..
Please note :
All the contributors would be handesomely rewarded with points .

Hi,
Check this
Note 128447 - Trusted/Trusting Systems
For your Q4.
Q3.)
Establishing Domain link - That's the right way. Go ahead.
These are the steps.
1.Define Transport Routes for System Landscape
assign exactly one development system to a production system, and that these two systems are connected by exactly one unique transport track. If a development system and a production system are connected by more than one transport track, this may lead to inconsistencies within the transport distribution. This type of transport configuration cannot be supported by Change Request Management, and may cause inconsistencies within the tools involved.
2. Activate Extended Transport Control
The CTC parameter should be '1'
3.Configure Transport Strategy
Deactivate the QA Approval.
4. Activate Trusted Services.
5.Activate Domain Links.
You have to activate domain link between systems.
6. Generate RFC Destinations to Client 000
Hope this helps.
feel free to revert back.
--Ragu

Change request management in solution manger release 7.1 or 7.0

Hi All,
Can any body please explain me how to configure change request management in solman release7.1 and if it is possible please send document to my below maild Id.
And please let me know what are the steps needs to be done satellite systems, we have EP7.0 landscape also there .do we have to do any additional configuration for that in solman side?
I appreciate for your prompt response
Thanks in advance
My Id: haritechies gamil.com
Regards,
Hari Prasad . L

Hi
Adding more to it
Use the following link,
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
Regular correction
https://websmp202.sap-ag.de/~sapidb/011000358700000086572008E.sim
Later login to solman enter tcode SPRO and goto scenario specific Change Request management node and start configuring by
going through the IMG Help and as per requirement.
Create a maintenance project and Activate Charms
https://websmp202.sap-ag.de/~sapidb/011000358700005479242006E.sim
Regards
Uday

How big effort it is to setup Change Request Management?

We are interested in implementing Change Request Management into our Solution manager 7.0.
What size of an effort in mandays it actually is and what kind of professional roles are required to set it up? Some background information for your responses:
implementation project is already there in Solman (SOLAR01/02) and is already live
satellite system connections within SMSY are already active
no central CTS/CTS+ is currently in use
when having CHARM it is assumed that also CTS+ should be used
So, I guess we are in a typical situation where implementation project has ended and live and support organisation and tools are being setup. There we need CHARM and CTS+.
I have read lots of SDN threads and blogs, but did not get a clear picture how big effort setting up CHARM is. Please note, I not looking for config guides now, just your experiences. Even if am not interested in config guides, could you at least describe the main steps that are necessary in setting up CHARM?
br Kim

Hi
Adding more to it
Use the following link,
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
Regular correction
https://websmp202.sap-ag.de/~sapidb/011000358700000086572008E.sim
Later login to solman enter tcode SPRO and goto scenario specific Change Request management node and start configuring by
going through the IMG Help and as per requirement.
Create a maintenance project and Activate Charms
https://websmp202.sap-ag.de/~sapidb/011000358700005479242006E.sim
Regards
Uday

Change of systemlandscape in Change Request Management

Hi,
We have a Systemlandscape with 4 SAP Systems. Now we would like to reduce the landscape to 3 systems. We use the Change Request Management and we work with urgent corrections. Which are the problems by changing the landscape?Which is the best approach to get from 4 to 3 Systems without loosing any transports?
Best regards, S.Blaser

Stefan,
Have you checked SAP note 987927? It can help.
Regards,
Raquel Cunha

Solution Manager 3.2 SP 8- Change Request Management Configuration Problem

Hi friends,
We are in process of implementing SOLMAN 3.2 SP8 in our landscape.I am facing problem in configuring change request management.
When the developer is working on an urgent correction document we are facing a problem.The steps we are following are here under provided.
Step 1 :
Selected Action "In development" - > it created the transport request in the dev system.
Step 2:
Action "Log into System" -> made correction attached to the transport request manually and released the task.
Step 3:
Action "Release transport requests" -> The transport request in the development was released.
Step 4:
Went for action "Pass to correction" -> I am facing exceptions which conveys
Status was reset by system
A condition is not satisfied because of an exceptional situation
Not all transport requests yet released
And we would be thankful if you provide the authorization required for the different roles in the change request management.I have followed the help file of SOLMAN 3.2 and create the users as under
User - Role
SOCM_RQSTR - ZSAP_SOCM_REQUESTER
(Derrived from SAP_SOCM_REQUESTER)
SOCM_DVLPR - ZSAP_SOCM_DEVELOPER
(Derrived from SAP_SOCM_DEVELOPER)
SOCM_CHNGNGR - ZSAP_SOCM_CHANGE_MANAGER
(Derrived from SAP_SOCM_CHANGE_MANAGER)
SOCM_CHNGNGR - ZSAP_SOCM_IT_OPERATOR
(Derrived from SAP_SOCM_IT_OPERATOR)
Even then I am facing problems while developer creating transport requests and while logging into development system.
I tried adding S_RFC,S_RFCACL auth objects to their roles but did not help.
Pl. suggest.
Thanks & Regards
Mrutyunjay
Message was edited by: Mrutyunjay Rao Dora

Hi all,
We are trying to implement the Change Request Management piece in Solution Manager 3.2.
We are facing the following issues which I think relate to the same reason:
1)We have created a Maintenance Project in SOLAR_PROJECT_ADMIN and assigned it a logical component, which consists of our two system landscape (namely DEVàQAS). We have also created the IMG project in the DEV system and have distributed that IMG project to both the Solution manager system and the DEV system. Now we have to make the maintenance cycle and task list for that maintenance project, but as we select the project and click on create project cycle it shows the message "The project is not released. Hence cycle can not be created". It is showing the status of project as locked .How can we open or unlock the project to remove the error?
2) Also after selecting the SMI project when we click on the button CTS status switches or project specific Transport route it responds with the error "Project landscape not configured; set the project status to "open" first ".
3)When we click on synchronize single project it prompts for the login of connected system (Development System) and after login, it gives an error "Warning, problems during synchronization of the system Landscape".
For Error resolution, we have checked the system landscape and it does not give us any errors. We have done that, both from the solution manager by going to the transaction SOLAR_PROJECT_ADMIN --> >system landscape tab>selecting our logical component and doing a check by clicking the "Check system Landscape" button. It returns with "no Errors". We also did a check on the TMS configuration by logging directly on to the TMS domain controller system and checking the Transport routes. We have checked the RFC connections without any errors.
Any help would be greatly appreciated.
Thanks
Abhi

How to deactivate Change Request Management workflows task

We are in a situation where we are switching external SAP service
organisation and we cannot at this stage introduce any new procedures
regarding sceduling-tasklists/TMS/etc. Our ChaRM implementation project
must be set back in to a possision where we can maintain our normal
system maintainance processes without using a fully implementated
CharRM functionallity. The implementation of CharRM has to be realized
in 2 steps:
a) activate only ChaRM documentation system/flow as an extention of
servicedesk, implement this in our organisation
b) activate fully ChaRM functionality with interaction with
SLD/TMS/tasklists/etc after we have switched service organisation
Needs:
1) How to deactivate ChaRM IMG setting SAP Solution Manager-
>Configuration->Scenario-Spesific Settings->Change Management->Change
Request Management->Standard Configuration->General Activities-
>Activate Integration with Change Request Management and related
settings.
We had in an earlier stage the total service process/documentationflow
up and running and with possibilities to interact/respond on
servicemessages for these roles: User, Servicedesk, Change Manager,
Change Advisory board, Developer, Tester, IT Operator equal to ChaRM
process.
2) Ensure availability to use ChaRM as a extention to servicedesk
regarding administration and documentation of SAP changements.

Hi,
Find the guides : on help.sap.com
Change Management:
http://help.sap.com/saphelp_sm40/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/frameset.htm
Service Desk:
http://help.sap.com/saphelp_sm40/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm
Regards,
Siddhesh

Do we have to use Change Request Management in order to use cProjects?

As Doreen Baseler says in her post
Is SAP Project System part of Solution Manager?
The Project Administration functionalityis not designed in the first place to do detailed project planning, especially not in terms of costing and budgeting. It rather delivers a general framework for carrying out SAP Solution Manager implementation, template, upgrade or maintenance projects.
This is where cProjects comes into play which is integral part of the SAP Solution Manager installation (currently cProjects 4.0). cProjects can be used for detail project planning and execution.
This is exactly what I want to do however I dont know how to get there.
The Solution Manager book (nice glasses Doreen) has some brief info on it but says you need to activate Change Request Management and that it is mainly used for CHARM. Unfortunately we dont use CHARM and Id have my head chopped off and fed to the dogs if I messed with the transport landscape.
Any advice? Thank you,
David
P.S. I either dont have access to the learning map in Doreen Baselers SDN post or it is a dead link.

As Doreen Baseler says in her post
Is SAP Project System part of Solution Manager?
The Project Administration functionalityis not designed in the first place to do detailed project planning, especially not in terms of costing and budgeting. It rather delivers a general framework for carrying out SAP Solution Manager implementation, template, upgrade or maintenance projects.
This is where cProjects comes into play which is integral part of the SAP Solution Manager installation (currently cProjects 4.0). cProjects can be used for detail project planning and execution.
This is exactly what I want to do however I dont know how to get there.
The Solution Manager book (nice glasses Doreen) has some brief info on it but says you need to activate Change Request Management and that it is mainly used for CHARM. Unfortunately we dont use CHARM and Id have my head chopped off and fed to the dogs if I messed with the transport landscape.
Any advice? Thank you,
David
P.S. I either dont have access to the learning map in Doreen Baselers SDN post or it is a dead link.

Change Request Management without Transport Management

Hello Change Request Management Experts!
I have understood that It is possible to take change request managment in use without transport management. So I could handle Change Request with different statuses without automatic funtions behind these statuies. We like to see how to handle changes between different roles of people and implement the functions after that.
I suppose that I should take only Change Request (approvals) and not Change Documents (execution) from Change Request Management.
Have any of you tried to do that?
Best Regards, Leena Nissilä

Hi Andy,
Thank you for your answer. I have tried to do that also but I where is still some configuration missing because I get error message in: No maintenance cycle is open for the current system. I have also tried to to that maintenance cycle but I thought that it needs CTS activation in some project.
I also like to know what is minimun configuration for change management that I could use SDAD with Service Desk.
I looking forward to you reply,
Br Leena
Edited by: Leena Nissilä on Sep 17, 2008 1:24 PM

Change Request Management Configuration

We are configuring Change Request Management in Solution Manager 4.0 SR2.
After we have created the maintenance project, assigned our Landscape components as a logical component and created the IMG project for Development system(ASD-315); we have executed a consistency check in Change Request tab of System Landscape tab of the project, and we receive the followong errors:
1- No consolidation system found for ASD-315 (project XXXXX)
2- No track for project XXXXXX with log. system ASD/315.
3- Message from function module /TMWFLOW/CHECK_PRJ_CONS: No export system for ASP-500.
Additionally, when we are trying to create the maintenance cycle (goin to to the transaction /TMWFLOW/CMSCONF), the "Distribution Routes" tab doesn't appear.
Any suggests are welcome.

no answer

Change Request Management users and their profiles

Hello!
I would like know which users are useful for the usage of change request management functionality within SAP Solution Manager and which profiles should they have?
Users: Requester, Service Desk Empl., Change manager, Change advisory board(?), Developer, Tester, IT Operator, Administrator(?)
Profiles: SAP_SOCM_REQUESTER, SAP_CM_DEVELOPER_COMP, SAP_CM_CHANGE_MANAGER_COMP, SAP_CM_TESTER_COMP, SAP_CM_PRODUCTIONMANAGER_COMP, SAP_CM_ADMINISTRATOR_COMP,
SAP_CM_OPERATOR_COMP
The problem I have:
I get the errors (s. bellow), when I try to set correction in Development with development profile.
- you are not authorized to perform the activity selected last
- No maintenance cycle is open for the current system
The solution for this problem is to log in with user who has "SAP_ALL" to recheck
the correction.
Thank you very much!
regards
Thom

Dear Thom,
Please verify the note : 881553, this problem occur when the user not have SAP_CM_ADMINISTRATOR_COMP profile..
Best regards..
Claudenir Bispo

Change request management

We are working on solution manager 3.2--change request management , oracle 9.2.0.6 , windows 2000 server , sp level 10 for ST , 56 for Abap and basis .
We have few queries to polish the working of change manager - urgent correction -->
1. I also observe that in the cycle of urgent correction the process of importing and changing the status took a large amount of time (Around 10 mins)so please suggest , How can i minimize the time ?
2. How can we do the text mandatory while entring the reason for change ...etc entries in the change request . So that the processor should not ignore those fields.
3. Can we assign the multiple change managers for more then one approval .
4. More then one tester should be assign to the change document for multiple testing .
5. Can anybody refer the web link for creating change request.
7. We have support desk on client 010 and change request management on 099 which are working fine , how can we change the client of the support desk to 099 , so that both change req mgmt and support desk should be on the same client .how can we update all existing support messages on client 099 .
8. How can we put some default entries like requester , iBase , Sold to party in the change request - urgent correction .
Any kind of suggestion will be helpfull .
Best regards
chirag

Hello Janak,
Good to know you have are using CRM in SM.
Thanks for the documentation help. I will go thru it and let you if I run in to any errors.
Before that, I really appreciate if you can answer to the following questions.
1. Is it possible to release and move the transport related to the satellite systems from SolMan???? Or do we have to go to the satellite systems to move the transports?
2. How are you managing your transports using SolMan at your site??
I really appreciate if you can send your contact number...
Thank you,
Nikee

Intergrating Change Request management with satellite systems

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