Intermittant problems with Flash Player 7 and 8

Question

Good morning,
While "stress testing" a recent Captivate 2 generated quiz
lesson, one of our testers noticed some odd behavior. (Granted,
most students will not do the following actions, but I thought I'd
mention it anyway.)
First let me add that we use a LMS and that this behavior
might have something to do with the LMS, but I suspect the problem
might be in how Flash Player 7 and 8 handle viewing a SWF file.
The tester would start the quiz, answer a few questions, then
close the session (before the conclusion of the quiz). The tester
(student) would then (through the LMS) go to the quiz/lesson link
and begin again. The Quiz behaviors are that the student can't go
back to any question they have already answered. In theory the
student would go back to the next unanswered question and continue
with the quiz.
The first time this is done, everything appears to work well.
However, if the same student behavior is done again, when the
quiz/lesson is re-launched the student is taken to the very first
slide, not the one where they left off. If they go to the first
question slide they will find that it appears to be unanswered. The
student then tries to answer it and nothing happens, nore can the
student move to the next question. They are "stalled" and can go no
further. Any subsequent attempt to re-enter the quiz produces the
same effect. Additionally, if this is done without restarting the
computer the browser (Internet Explorer) will hang and they'll need
to stop the process.
I found that in Captivate 2 you have 3 options for building a
solotion when you publish a project. You can publish using Flash
Player 6, 7 or 8. Only by selecting Flash Player 6 does this
behavior stop. The Flash Player 6 selection seems to work well.
Anyone else had problems with FlashPlayer 7 and 8?

Answer 1

Flash Player 11 sends the getServerVersion request in order to determine the capabilities of the Flash Access license server. If you are running a 2.0 server, it should return an HTTP 404 error, since it does not support this endpoint. The client understands that to mean it is communicating with a Flash Access 2.0 server, and will send the license request accordingly. In other words, the fact that your 2.0 server does not support getServerVersion should not cause the license acquisition to fail.
Is your server responding to the getServerVersion request with a 404? After the getServerVersion request arrives at your server, you should see another request asking for a license. In your server logs, do you see any errors in the license request processing?